You will get Map Your 5 Core Business Processes BPMN, SOPs & KPIs From chaos to clarity
Project details
What you’ll get
• Discovery & diagnostics (stakeholder interviews + data review)
• AS-IS process maps (BPMN 2.0) created in Lucidchart
• Data analysis & metrics built in Excel
• TO-BE optimized processes with roles, responsibilities & decision points
• Standard Operating Procedures (SOPs) clearly documented
• KPI framework to measure and monitor performance
• Quick-win automation & ERP opportunities when applicable
• Deliverables in PDF + editable Lucidchart/Excel formats
Why hire me
• 15+ years leading operations, mapping, and optimizing business processes
• Advanced user of Lucidchart & Excel for BPMN and data analysis
• Experience implementing workflows in Asana for remote teams
• Consultant at Nafin & Bancomext, delivering 20+ business/export plans for companies with 10–3,000 employees
• Mentor and pitch judge since 2018, experienced in guiding startups and SMEs through professionalization
Typical processes (pick your five)
• Lead-to-Cash
• Procure-to-Pay
• Customer or Employee Onboarding
• Inventory & Logistics
• Finance (AP/AR, close)
• Incident/Support Management
• Marketing or Content Workflows
• Discovery & diagnostics (stakeholder interviews + data review)
• AS-IS process maps (BPMN 2.0) created in Lucidchart
• Data analysis & metrics built in Excel
• TO-BE optimized processes with roles, responsibilities & decision points
• Standard Operating Procedures (SOPs) clearly documented
• KPI framework to measure and monitor performance
• Quick-win automation & ERP opportunities when applicable
• Deliverables in PDF + editable Lucidchart/Excel formats
Why hire me
• 15+ years leading operations, mapping, and optimizing business processes
• Advanced user of Lucidchart & Excel for BPMN and data analysis
• Experience implementing workflows in Asana for remote teams
• Consultant at Nafin & Bancomext, delivering 20+ business/export plans for companies with 10–3,000 employees
• Mentor and pitch judge since 2018, experienced in guiding startups and SMEs through professionalization
Typical processes (pick your five)
• Lead-to-Cash
• Procure-to-Pay
• Customer or Employee Onboarding
• Inventory & Logistics
• Finance (AP/AR, close)
• Incident/Support Management
• Marketing or Content Workflows
What's included
| Service Tiers |
Starter
$799
|
Standard
$2,037
|
Advanced
$2,796
|
|---|---|---|---|
| Delivery Time | 10 days | 30 days | 45 days |
Number of Revisions | 2 | 5 | 7 |
Optional add-ons
You can add these on the next page.
Additional Revision
+$50
Asana workflow setup for one process
(+ 5 Days)
+$250
Implementation Support (Hourly)
(+ 1 Day)
+$60
Custom Operations Manual (Designed & Branded)
(+ 10 Days)
+$1,300Frequently asked questions
About Michelle
Business consultant & Project manager
Oaxaca, Mexico - 9:57 pm local time
About Me
I help companies map, design, and automate processes so they can scale faster. With 15+ years of experience across SMEs and startups, I bring a customer-centric and data-driven vision to professionalize operations, align teams, and accelerate growth. Whether supporting corporations with thousands of employees or guiding early-stage ventures, I build structures that ensure efficiency, adaptability, and sustainable results.
What I Do Best
Process mapping & ERP/AI automations for efficiency
Reengineering workflows for scale-up operations
Data analytics & KPI frameworks for decision-making
Startup mentoring, pitch design & acceleration strategies
Agile project management (Scrum, Lean, Design Thinking)
Team leadership & organizational performance management
Internationalization & market entry planning
Highlights
Helped 30+ SMEs (10–3,000 employees) professionalize and scale, including Neolpharma.
Delivered 600+ hours of consulting and 500+ hours of training in leadership & operations.
Designed the Techstars-winning pitch deck for Mayahueltec/Carpe Mañana (2024, 12/33,000).
Achieved 35% average efficiency improvements through ERP/AI automation projects.
Mentored 50+ startups and served as judge in entrepreneurial pitch competitions since 2018.
Led turnaround at Graduaciones Russell: from -30% deficit to +25% profitability in 24 months.
Recent Roles
Business Consultant (2017–Present): Transformation projects, ERP/AI automation, strategic planning.
Co-Founder (2022–Present): Mayahueltec/Carpe Mañana – prototype-stage bioplastics startup, strategy and financial modeling.
Program Coordinator (2021–2022): Startup México – acceleration programs across LatAm.
Operations Director (2006–2016): Graduaciones Russell – turnaround & scale-up operations.
Education & Certifications
BA Psychology | Carl Rogers University
Diplomas: Innovation & Business (Anáhuac), Ontological Coaching (Cocrear México)
Certifications: CONOCER (Training, Consulting, Online Course Development)
Specialized Training:
AI for Entrepreneurs (Mercatitlán),
Data-Driven Growth & Behavioral Economics (Platzi),
Scrum Master & Agile Project Management (Platzi),
AI Content Creation
Value Proposition: I design scalable processes, implement AI-powered automation, and lead teams to consistently achieve measurable, sustainable growth.
Steps for completing your project
After purchasing the project, send requirements so Michelle can start the project.
Delivery time starts when Michelle receives requirements from you.
Michelle works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff (60–90 min)
define goals, scope, priorities
AS-IS mapping
capture current state in Lucidchart, supported with available & validated data