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You will get a focused UX audit of your SaaS onboarding & activation flow
Top Rated
Top Rated
Project details
Most SaaS products lose 40-60% of new signups in the first 7 days. The problem is rarely the product itself — it's the gap between "I signed up" and "I got value." This audit finds exactly where that gap lives in your flow.
I'll review your onboarding hands-on: signup, email welcome sequence, first-login experience, empty states, tooltips, primary CTAs, and the path to your product's "aha moment." You'll get a prioritized list of friction points, each with screenshots, business impact, and recommended fix. The Standard tier adds a Loom walkthrough and a 60-min strategy call.
I've spent 10+ years inside one SaaS (Textmagic, scaled to 30,000+ paying customers), so I've seen which onboarding patterns actually drive activation vs which ones look good in Dribbble but kill conversion.
Best for: SaaS teams with decent signup volume but weak activation — when you suspect new users are bouncing before they understand what your product does.
I'll review your onboarding hands-on: signup, email welcome sequence, first-login experience, empty states, tooltips, primary CTAs, and the path to your product's "aha moment." You'll get a prioritized list of friction points, each with screenshots, business impact, and recommended fix. The Standard tier adds a Loom walkthrough and a 60-min strategy call.
I've spent 10+ years inside one SaaS (Textmagic, scaled to 30,000+ paying customers), so I've seen which onboarding patterns actually drive activation vs which ones look good in Dribbble but kill conversion.
Best for: SaaS teams with decent signup volume but weak activation — when you suspect new users are bouncing before they understand what your product does.
Main Type
Mobile Apps, Web Apps, WebsiteFile Format
Figma, PDFWhat's included
| Service Tiers |
Starter
$300
|
Standard
$700
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 4 days | 7 days | 10 days |
Number of Revisions | 2 | 3 | 4 |
Number of Pages | 8 | 15 | 25 |
Source Files | |||
Commercial Use | |||
Responsive Design | - | - | - |
Interactive Mockup | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$150 - $250
Additional 5 onboarding issues
(+ 2 Days)
+$200
Quick fix mockups (2-3 screens)
(+ 3 Days)
+$300Frequently asked questions
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MH
Max H.
Jun 24, 2026
30 minute consultation
Vitalii took a thoughtful and professional approach to the consultation. Rather than jumping directly into design solutions, he focused on understanding the business goals, user journey, onboarding challenges and conversion issues first.
He asked insightful questions, challenged assumptions and demonstrated strong product thinking. I particularly appreciated his focus on identifying where users may be dropping off before proposing changes.
I would recommend Vitalii to anyone looking for a SaaS product designer who combines UX expertise with a strong understanding of product strategy and user activation.
He asked insightful questions, challenged assumptions and demonstrated strong product thinking. I particularly appreciated his focus on identifying where users may be dropping off before proposing changes.
I would recommend Vitalii to anyone looking for a SaaS product designer who combines UX expertise with a strong understanding of product strategy and user activation.
DW
Damian W.
May 14, 2026
60 minute consultation
As part of a consultation, Vitaly prepared an audit of one of the views on my website. I evaluated his work positively, and we began our collaboration.
ET
Eduard T.
May 12, 2026
Designer
Vitaly has been a great UX designer to work with over the years. He is reliable, thoughtful, and easy to communicate with. He understands product goals well and can turn complex ideas into clear, practical designs.
He has helped us improve many parts of our product and always paid attention to both user needs and business needs. His work was consistent, well-structured, and delivered with care.
I would be happy to work with Vitaly again and can confidently recommend him for any UX or product design project.
He has helped us improve many parts of our product and always paid attention to both user needs and business needs. His work was consistent, well-structured, and delivered with care.
I would be happy to work with Vitaly again and can confidently recommend him for any UX or product design project.
EG
Emmanuel G.
Jun 6, 2020
UI/UX Designer
Vitaliy has done a great job. He is a creative designer with a great eye for details. Highly recommended.
SN
Stefan N.
Sep 23, 2019
UX - screen conception and prototyping for business application
About Vitalii
Senior SaaS Product Designer / UX Audit / B2B / Figma / 14+ yrs
100%
Job Success
Warsaw, Poland - 12:17 am local time
What I'm known for: improving product design without disrupting what already works. Extending products with respect for their existing decisions, constraints, and the code that's already shipped. Most real SaaS products aren't clean Dribbble dashboards - they're messy, full of legacy choices, and that's exactly where I do my best work.
What I typically work on:
🔍 UX audits with prioritized, actionable recommendations
🎯 Onboarding & activation flow improvements
🤖 AI features integrated into existing legacy products
🧩 Complex cross-entity B2B flows
🎨 Design system evolution (not full restart)
📈 Conversion-focused redesigns of dashboards & data-heavy interfaces
How I approach work:
Start with understanding the problem, not the layout. Improve what already exists instead of rebuilding everything. Explain design decisions clearly so teams can move faster. Respect product legacy instead of fighting it.
Why teams hire me:
- Real product experience: I led the design behind growing Textmagic company from a niche tool to an omnichannel SaaS platform with 30,000+ paying customers
- 14,000+ hours and $500K+ earned on Upwork - almost all with SaaS and B2B teams
- 100% Job Success Score, Top Rated, Available Now
- Modern toolkit: I prototype with Figma when that's the right tool, and with Claude/Cursor/Lovable when working code is faster than mockups.
If something feels off in your SaaS product but a full redesign isn't on the table - let's talk.
Steps for completing your project
After purchasing the project, send requirements so Vitalii can start the project.
Delivery time starts when Vitalii receives requirements from you.
Vitalii works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & onboarding access
I review your context and request access to all relevant onboarding touchpoints: signup, emails, in-app flows. We align on which user persona to focus on. I confirm everything's ready before the clock starts.
Full onboarding flow audit
I go through your onboarding as a real new user would — from landing page to first product action. I document every friction point: confusing copy, missing context, unclear CTAs, broken expectations.