Angela has been working on a project August 1, with an estimated 55 hours of work to be completed. Communication was fine in the beginning with a first proof coming back August 4.
On August 11 she informed us that about 1/4 of the work was done but gave no proof, and said she would be done that week.
August 16th rolled around and she requested an extension to the following Monday(the 19th). We have no communication on the 19th.
On the 22, 23, and 24 we continue to follow up with no response.
Finally on the 25th she replies saying she has been hacked/the FBI is involved/a story that is so over the top but says she is getting files back and will deliver, if we just give her til Monday. We trusted and gave one more extension.
That is the last I have heard of from Angela, however it appears she has had the time to log in and update her increased hourly rate over the last few days.
Now we are scrambling to finish this project with no actual files delivered and have not heard back on our refund request, and are having to file a dispute with Upwork.
I am completely shocked at the lack of communication and professionalism we experienced during this project.