You will get Healthcare UX Audit — 5-Day Patient Flow Review
Project details
You will get a full Healthcare UX Audit — a structured review of your telehealth app, patient portal, or medical SaaS that tells you exactly where patients drop off and what to fix first.
Most healthcare products lose patients at onboarding, booking, or mid-flow — not because the idea is bad, but because the UX has invisible friction points teams are too close to see. That's what I find.
My audit is built on Nielsen's 10 Usability Heuristics — the industry standard used by UX teams at the world's best product companies. Every screen is evaluated across 10 dimensions: system visibility, error prevention, user control, consistency, and more.
What makes this different:
— I specialize exclusively in healthcare UX
— You get a prioritized fix roadmap, not just a problem list
— Every finding is annotated directly on your screens
What you'll receive:
— Full heuristic analysis across all key patient flows
— Annotated screen-by-screen PDF report
— Prioritized fix roadmap: high / medium / low impact
— 30-minute debrief call
Delivered in 5 days. Clear, actionable findings your team can build from immediately.
Not sure which tier fits? Message me first.
Most healthcare products lose patients at onboarding, booking, or mid-flow — not because the idea is bad, but because the UX has invisible friction points teams are too close to see. That's what I find.
My audit is built on Nielsen's 10 Usability Heuristics — the industry standard used by UX teams at the world's best product companies. Every screen is evaluated across 10 dimensions: system visibility, error prevention, user control, consistency, and more.
What makes this different:
— I specialize exclusively in healthcare UX
— You get a prioritized fix roadmap, not just a problem list
— Every finding is annotated directly on your screens
What you'll receive:
— Full heuristic analysis across all key patient flows
— Annotated screen-by-screen PDF report
— Prioritized fix roadmap: high / medium / low impact
— 30-minute debrief call
Delivered in 5 days. Clear, actionable findings your team can build from immediately.
Not sure which tier fits? Message me first.
Main Type
Landing Pages, Mobile Apps, Web Apps, WebsiteFile Format
Figma, PDF, PNGWhat's included
| Service Tiers |
Starter
$199
|
Standard
$499
|
Advanced
$899
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 10 days |
Number of Revisions | 1 | 2 | 3 |
Number of Pages | 5 | 15 | 20 |
Source Files | - | - | |
Commercial Use | |||
Responsive Design | - | - | - |
Interactive Mockup | - | - |
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RD
Richard D.
Apr 8, 2025
Experienced UI/UX Designer Needed for Innovative Project
It was good to work with Abir. The work was clear and finished on time.
About Abir
Healthcare UX Specialist | Telehealth, Patient Journeys & Medical SaaS
Barishal, Bangladesh - 1:41 am local time
Most don't. Confusing onboarding, broken booking flows, overwhelming interfaces — patients drop off, clinicians get frustrated, and your team keeps patching symptoms instead of fixing the real problem.
That's where I come in.
I'm a Healthcare UX Specialist with 4 years of experience designing for telehealth platforms, medical SaaS products, and patient-facing apps. I don't do generalist design work — I focus entirely on health tech because the stakes are too high for anything less than deep expertise.
My process is structured and research-driven:
✔ Double Diamond framework — Discover → Define → Develop → Deliver
✔ Nielsen's 10 Heuristics — every audit is grounded in proven usability standards
✔ Patient-first thinking — I design for anxious patients, overwhelmed doctors, and time-pressured care teams
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WHAT I CAN DO FOR YOU
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✔ Healthcare UX Audit
I review your patient flow, find where users drop off, and deliver a prioritized fix list — in 5 days. Starting from $500.
✔ Patient Journey Design
End-to-end mapping of how patients move through your product — onboarding, booking, consultation, follow-up.
✔ Telehealth App UI/UX
Full-scope design for video consultation platforms, appointment booking flows, and mobile health apps.
✔ Medical SaaS Design
Dashboards, EHR interfaces, clinical workflow screens — designed for clarity, not complexity.
✔ Developer Handoff
Figma files with specs, components, and documentation your dev team can actually build from.
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TOOLS & FRAMEWORKS
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Figma · Protopie · Adobe XD
Double Diamond · Nielsen's Heuristics · WCAG Accessibility · Jobs-to-be-Done
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CERTIFICATIONS
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✔ Google UX Design Professional Certificate — Coursera (2023)
✔ UX Audit & Usability Evaluation Masterclass — Userhub (2025)
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RECENT WORK
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→ Medicare Telehealth App — Redesigned patient booking from 7 steps to 3. Applied Double Diamond process and Nielsen's 10 Heuristics across the full patient journey. AI-assisted symptom-to-doctor matching flow.
→ DBFEX Product Audit & Redesign — Full heuristic audit of an existing SaaS product, identified critical usability failures, delivered complete redesign.
If you're building a telehealth platform, patient app, or clinical SaaS — and you want a designer who actually understands healthcare — let's talk.
Message me and I'll respond within a few hours.
Steps for completing your project
After purchasing the project, send requirements so Abir can start the project.
Delivery time starts when Abir receives requirements from you.
Abir works on your project following the steps below.
Revisions may occur after the delivery date.
Access & Review
I review your app or website and map out the full patient flow from entry to conversion.