You will get an AI-Powered Support Operations Agent
Top Rated
Project details
Reduce support workload, improve response times, and deliver a better customer experience with a custom Customer Support Intelligence System.
This project builds a production-ready workflow that helps your organization automatically handle repetitive support requests, retrieve answers from your knowledge base, assist agents with accurate responses, and escalate complex cases when human intervention is needed.
The workflow can:
🔹Receive requests from chat, email, ticketing systems, and messaging channels
🔹Understand customer intent and classify requests
🔹Search internal documentation, FAQs, SOPs, and knowledge bases
🔹Generate accurate, context-aware responses
🔹Escalate sensitive or complex issues to human agents
🔹Update CRM and support systems automatically
🔹Identify recurring issues and knowledge gaps through operational insights
This is not a basic chatbot. It is a business-focused support operations workflow designed to reduce repetitive work, improve consistency, and help your team scale support without increasing headcount.
This project builds a production-ready workflow that helps your organization automatically handle repetitive support requests, retrieve answers from your knowledge base, assist agents with accurate responses, and escalate complex cases when human intervention is needed.
The workflow can:
🔹Receive requests from chat, email, ticketing systems, and messaging channels
🔹Understand customer intent and classify requests
🔹Search internal documentation, FAQs, SOPs, and knowledge bases
🔹Generate accurate, context-aware responses
🔹Escalate sensitive or complex issues to human agents
🔹Update CRM and support systems automatically
🔹Identify recurring issues and knowledge gaps through operational insights
This is not a basic chatbot. It is a business-focused support operations workflow designed to reduce repetitive work, improve consistency, and help your team scale support without increasing headcount.
AI Development Type
Recommendation SystemAI Development Language
PythonWhat's included $4,200
These options are included with the project scope.
$4,200
- Delivery Time 15 days
- Number of Revisions 3
Frequently asked questions
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VD
Veruska D.
Jul 6, 2026
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Samuel L.
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Mark S.
May 29, 2026
30 minute consultation
Great communication
NS
Nathan S.
Apr 13, 2026
30 minute consultation
By asking the proper questions, Dylan was able to provide a clear path/solution for the project to move forward. Very helpful.
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Ism B.
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About Dylan
Senior Data Analyst & Data Engineer
100%
Job Success
Quito, Ecuador - 4:08 pm local time
🧠 𝐖𝐡𝐚𝐭 𝐈 𝐛𝐫𝐢𝐧𝐠 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦
🔹 Ambiguity → Clarity: I define the right questions and metrics before building anything, so you measure what matters, not what's easy.
🔹 Semantic & Data Modeling: Star schemas, slowly-changing dimensions, reconciled grain, single source of truth
🔹 Scalable Architecture: Pipelines and models designed for "Day 2", maintainable, cost-aware, documented, built to grow instead of breaking at scale.
🔹 Context Integration: I unify Stripe, Shopify, Zoho, GA4, Ads platforms, etc. and CRMs into one coherent ecosystem that mirrors how your business actually operates.
🔹 Narrative & Decision Design: Every visual answers a business question and points to an action, analysis a CEO can act on in seconds.
⚙️ 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗧𝗼𝗼𝗹𝗯𝗼𝘅
🔹 BI & Viz: Power BI, Looker Studio, Zoho Analytics, Metabase, Apache Superset, Domo, Databox
🔹 Modeling & Query: SQL, DAX, Power Query (M), Python, dbt, Excel
🔹 Warehousing: BigQuery, Cloud SQL, Snowflake, SQL Server, MySQL, Firebase
🔹 Pipelines & ETL: Make, n8n, Fivetran, Apps Script, Cloud Run, Windsor AI, Coupler IO, Supermetrics
🔹 Sources: Stripe, Shopify, Zoho CRM, GA4, Google/Meta/TikTok Ads, Search Console, etc.
🔹 AI layer (the plus): OpenAI & Claude APIs, Claude Code, Codex, conversational analytics, anomaly detection, predictive models, and agent workflows for automated briefings & alerts
🚀 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗠𝗲 𝗔𝗽𝗮𝗿𝘁
🔹 Business-first, not tool-first: I start with your objectives and constraints, not your dataset.
🔹 End-to-end ownership: From auditing sources and defining KPIs to modeling, building, and publishing, I run the full lifecycle.
🔹 Transparency: You own your data and infrastructure. I document every step, so nothing is a black box.
🔹 AI as leverage, not a gimmick: I automate the repetitive parts so the strategic parts get more of my attention.
⭐ 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗦𝘁𝗮𝘆
🔹 Reliable communication and clear expectations , no micromanagement needed.
🔹 Insights in plain language, for technical and non-technical stakeholders alike.
🔹 Proactive: I diagnose and recommend, not just deliver charts.
🔹 Consistent delivery, on time, with care.
💡 𝗟𝗲𝘁'𝘀 𝗕𝘂𝗶𝗹𝗱 𝗬𝗼𝘂𝗿 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗦𝘆𝘀𝘁𝗲𝗺
If your business generates data but not clarity, let's fix that. I'll design the model, architecture, and dissemination layer that turn your numbers into a durable competitive advantage, clear, scalable, and genuinely yours.
Steps for completing your project
After purchasing the project, send requirements so Dylan can start the project.
Delivery time starts when Dylan receives requirements from you.
Dylan works on your project following the steps below.
Revisions may occur after the delivery date.
Alignment Call
Quick call to ensure allignment for objective, scope, requierments and expectations
Final Plan Docuement
After getting hands on experience and familiarity with the system of the client, final plan is designed and architecture defined, including estimated costs for agent running. The Document is sent to the client for approval.