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You will get automated support ticket routing with SLA reminders
Project details
You will get a structured support automation workflow that captures incoming requests, routes them into the right ticket path, sends acknowledgment emails, alerts your team in Slack, and tracks follow-up timing with reminders and escalations.
I build the workflow around your process, not around one fixed app stack. This demo uses Zapier, Gmail, Zapier Forms, Zoho Desk, Slack, and Zapier Tables, but the same logic can be adapted to comparable tools you already use.
Depending on the tier, I can set up one or two intake channels, ticket routing and assignment, customer confirmations, SLA reminders, escalation handling, and closed-ticket sync. The goal is a cleaner support process with less manual triage, better visibility, and more consistent follow-up.
I build the workflow around your process, not around one fixed app stack. This demo uses Zapier, Gmail, Zapier Forms, Zoho Desk, Slack, and Zapier Tables, but the same logic can be adapted to comparable tools you already use.
Depending on the tier, I can set up one or two intake channels, ticket routing and assignment, customer confirmations, SLA reminders, escalation handling, and closed-ticket sync. The goal is a cleaner support process with less manual triage, better visibility, and more consistent follow-up.
What's included
| Service Tiers |
Starter
$129
|
Standard
$249
|
Advanced
$399
|
|---|---|---|---|
| Delivery Time | 4 days | 6 days | 8 days |
Number of Revisions | 1 | 2 | 3 |
Number of Pages | 1 | 1 | 1 |
Design Customization | - | - | - |
Content Upload | - | - | - |
Responsive Design | - | - | - |
Source Code | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$40 - $90
Additional Revision
+$30
Extra intake channel
(+ 2 Days)
+$70Frequently asked questions
About Alexander
Business Process Automation (Zapier-based)
Chiang Mai, Thailand - 5:00 am local time
Typical outcomes: fewer manual steps, faster response times, cleaner CRM data, and consistent client communication.
You get a working automation, tested workflows, clear documentation, and a clean handoff.
What I build in Zapier:
▪︎ Lead capture → CRM → qualification → follow-up workflows, adapted to your current tools
▪︎ Client onboarding workflows across email, chat, file storage, task management, and internal handoff
▪︎ Finance ops automations for invoices, reminders, payment-status sync, and record updates
▪︎ Ops reporting, alerts, and audit trails for better visibility across your workflows
▪︎ Support intake, routing, SLA reminders, and team notification workflows
▪︎ Data hygiene workflows: deduplication, tagging, validation, and enrichment-ready pipelines
▪︎ Webhook-based integrations and reliable “glue” between the tools you already use
▪︎ AI onboarding assistants with FAQ resolution, human handoff, transcript logging, and follow-up
How I work (fixed-price friendly): I map your process and edge cases → build in Zapier → test → document → handoff.
Core stack: Zapier (Paths, Filters, Formatter, Webhooks), HubSpot, Slack, Gmail, Stripe, Google Drive, ClickUp, Zoho Desk, Zapier Tables, Airtable, Google Sheets, or equivalents.
If you’re looking for a practical automation setup that saves time and reduces manual work, let’s discuss it.
Steps for completing your project
After purchasing the project, send requirements so Alexander can start the project.
Delivery time starts when Alexander receives requirements from you.
Alexander works on your project following the steps below.
Revisions may occur after the delivery date.
Review your support workflow
I review your current intake process, tools, routing rules, ticket categories, and SLA needs, then confirm the automation scope and implementation plan before build starts.
Build and test the automation
I set up the intake, routing, notifications, and SLA logic, connect the required apps, and run test cases to verify duplicate handling, ticket creation, reminders, and escalations.