You will get L2 Senior System Support, MSP Specialist
Project details
Are you looking for a reliable, results-driven Network Support Engineer or MSP Technical Specialist who can seamlessly manage complex IT environments?
With over 10 years of hands-on experience in the IT industry and Remote Support services tailored specifically for Managed Service Provider (MSP) environments.
🚀 Core Service Capabilities
✅ Efficient ticket, call, and escalation management with strict SLA compliance
✅ Advanced troubleshooting & root cause analysis
✅ Network, Server monitoring & performance optimization
✅ M365 administration (Exchange Online, SharePoint, Teams, OneDrive, Intune)
✅ AWS & Microsoft Azure deployment, administration & migration
✅ Proxmox, VMware ESXi, Hyper-V
✅ Firewall configuration & security hardening
✅ Endpoint security, patch management & compliance monitoring
✅ Veeam, NAS, Cloud Backup
✅ Windows Server, Windows 10/11 & Linux administration
✅ Cybersecurity threat monitoring
✅ Vendor coordination & third-party escalation handling
🎯 What You Can Expect
✔ Proactive monitoring
✔ Clear communication with clients and stakeholders
✔ Rapid incident resolution
✔ Strong documentation and structured change management
✔ 24/7 availability support mindset
With over 10 years of hands-on experience in the IT industry and Remote Support services tailored specifically for Managed Service Provider (MSP) environments.
🚀 Core Service Capabilities
✅ Efficient ticket, call, and escalation management with strict SLA compliance
✅ Advanced troubleshooting & root cause analysis
✅ Network, Server monitoring & performance optimization
✅ M365 administration (Exchange Online, SharePoint, Teams, OneDrive, Intune)
✅ AWS & Microsoft Azure deployment, administration & migration
✅ Proxmox, VMware ESXi, Hyper-V
✅ Firewall configuration & security hardening
✅ Endpoint security, patch management & compliance monitoring
✅ Veeam, NAS, Cloud Backup
✅ Windows Server, Windows 10/11 & Linux administration
✅ Cybersecurity threat monitoring
✅ Vendor coordination & third-party escalation handling
🎯 What You Can Expect
✔ Proactive monitoring
✔ Clear communication with clients and stakeholders
✔ Rapid incident resolution
✔ Strong documentation and structured change management
✔ 24/7 availability support mindset
Support & IT Services
Cloud Services, Helpdesk & Technical SupportDevice
Server/HostingOperating System
Linux/UnixCloud Platforms
Amazon Web Services, IaaS, Google Cloud Platform, Microsoft Azure, SaaS, SalesforceWhat's included
| Service Tiers |
Starter
$600
|
Standard
$1,200
|
Advanced
$1,800
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Revisions | 1 | 1 | 1 |
Remote Connection Support | |||
Documentation |
Frequently asked questions
About Dilantha
Technical Support Lead (Nokia 5G Certified)
Malabe, Sri Lanka - 4:05 pm local time
I am a versatile and resourceful professional, skilled at multitasking and thriving under pressure, making me well-suited for fast-paced MSP operations where responsiveness and reliability are critical.
Steps for completing your project
After purchasing the project, send requirements so Dilantha can start the project.
Delivery time starts when Dilantha receives requirements from you.
Dilantha works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Assessment & Onboarding
Gather access credentials and documentation Understand your IT environment, systems, and tools Review existing tickets, issues, and priorities
Setup & Configuration
Verify remote access and monitoring tools are in place Configure or optimize RMM, backup, and security systems if needed Align support workflows with your ticketing system