You will get ServiceNow Incident Summarization via chat-GPT Integration
Rising Talent
Rising Talent
Project details
This project aims to integrate chatGPT (or a similar large language model) into your existing ServiceNow instance to automatically summarize incident reports. This will improve efficiency for your team by reducing time spent on manually summarizing incidents.
Project Scope:
➥ Integration with chatGPT:
Evaluate and choose a suitable large language model (chatGPT or similar) based on your needs and budget.
Establish secure API access to the chosen large language model.
➥ ServiceNow Integration:
Develop a ServiceNow flow to automate incident summarization.
Configure the flow to trigger on incident creation or update.
Integrate the chatGPT API into the flow to send incident details for summarization.
Process the returned summary and store it within the relevant ServiceNow incident record.
➥ Testing and Deployment:
Conduct thorough testing to ensure accurate summarization and proper integration with ServiceNow.
Deploy the solution to your production environment.
➥ Deliverables:
A functional ServiceNow flow that automatically summarizes incidents using chatGPT.
Documentation outlining the integration process, configuration steps, and troubleshooting guide.
Project Scope:
➥ Integration with chatGPT:
Evaluate and choose a suitable large language model (chatGPT or similar) based on your needs and budget.
Establish secure API access to the chosen large language model.
➥ ServiceNow Integration:
Develop a ServiceNow flow to automate incident summarization.
Configure the flow to trigger on incident creation or update.
Integrate the chatGPT API into the flow to send incident details for summarization.
Process the returned summary and store it within the relevant ServiceNow incident record.
➥ Testing and Deployment:
Conduct thorough testing to ensure accurate summarization and proper integration with ServiceNow.
Deploy the solution to your production environment.
➥ Deliverables:
A functional ServiceNow flow that automatically summarizes incidents using chatGPT.
Documentation outlining the integration process, configuration steps, and troubleshooting guide.
Programming Languages
HTML & CSS, JavaScript, TypeScriptWhat's included $300
These options are included with the project scope.
$300
- Delivery Time 5 days
- Number of Revisions 3
- Source Code
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EH
Edris H.
Sep 12, 2024
WooCommerce and Amazon Expert to Import Amazon Products to WooCommerce
Mohamed was a pleasure to work with. He was professional, responsive, and consistently delivered high-quality work on time. His attention to detail and commitment to the project were impressive, and he always communicated clearly throughout the process. I would highly recommend him to anyone looking for a reliable and skilled freelancer.
ZL
Zakaria L.
Jun 3, 2024
Servicenow dev needed
Wow! Mohamed absolutely exceeded expectations with this project,by integrating ServiceNow with OpenAI to summarize knowledge articles. Great communication & clear documentation. Will definitely hire again!
MG
Marine G.
May 21, 2024
Assistant Création de Boutique Shopify
Feedback for Mohamed: Assistant Création de Boutique Shopify
I had the pleasure of working with Mohamed on an hourly contract for the creation of a Shopify store, and I am thoroughly impressed with his outstanding work. Mohamed demonstrated exceptional efficiency and consistently took the initiative to ensure the project’s success.
From the beginning, Mohamed showcased a deep understanding of Shopify, quickly setting up the store and configuring all necessary features with precision. His ability to anticipate potential issues and proactively address them saved us a significant amount of time and resources.
What stood out the most was Mohamed’s proactive approach. He didn't just wait for instructions but actively suggested improvements and enhancements that greatly benefited the overall project. His attention to detail and commitment to delivering high-quality work were evident throughout the entire process.
As we progressed, we quickly realized the many other talents Mohamed possessed. This led us to expand his role to include more significant responsibilities, which he handled with the same level of excellence and professionalism. His versatility and ability to adapt to new challenges made a substantial positive impact on our project.
Communication with Mohamed was seamless. He was always available to answer questions, provide updates, and ensure that we were aligned on project goals. His professionalism and dedication to his work made the collaboration not only productive but also enjoyable.
I highly recommend Mohamed to anyone looking for a skilled and reliable freelancer for Shopify store creation. His expertise, initiative, and excellent work ethic make him an invaluable asset to any project.
Thank you, Mohamed, for your outstanding work!
I had the pleasure of working with Mohamed on an hourly contract for the creation of a Shopify store, and I am thoroughly impressed with his outstanding work. Mohamed demonstrated exceptional efficiency and consistently took the initiative to ensure the project’s success.
From the beginning, Mohamed showcased a deep understanding of Shopify, quickly setting up the store and configuring all necessary features with precision. His ability to anticipate potential issues and proactively address them saved us a significant amount of time and resources.
What stood out the most was Mohamed’s proactive approach. He didn't just wait for instructions but actively suggested improvements and enhancements that greatly benefited the overall project. His attention to detail and commitment to delivering high-quality work were evident throughout the entire process.
As we progressed, we quickly realized the many other talents Mohamed possessed. This led us to expand his role to include more significant responsibilities, which he handled with the same level of excellence and professionalism. His versatility and ability to adapt to new challenges made a substantial positive impact on our project.
Communication with Mohamed was seamless. He was always available to answer questions, provide updates, and ensure that we were aligned on project goals. His professionalism and dedication to his work made the collaboration not only productive but also enjoyable.
I highly recommend Mohamed to anyone looking for a skilled and reliable freelancer for Shopify store creation. His expertise, initiative, and excellent work ethic make him an invaluable asset to any project.
Thank you, Mohamed, for your outstanding work!
KM
Kane M.
Apr 18, 2024
WooCommerce expert needed to customize marketplace site
Mohamed was an outstanding choice for our WooCommerce customization project. Throughout the development process, he consistently demonstrated exceptional responsiveness and communication skills. His willingness to go above and beyond by putting in extra effort greatly enhanced the project's success.
Mohamed’s thorough understanding of WordPress, WooCommerce, and multi-vendor marketplaces, and his proactive approach in addressing potential issues before they became problems were truly invaluable. I am thoroughly impressed with the quality of his work and his dedication to client satisfaction.
I would highly recommend Mohamed to anyone needing expert assistance with their e-commerce site; he certainly earns an A+ from us!
Mohamed’s thorough understanding of WordPress, WooCommerce, and multi-vendor marketplaces, and his proactive approach in addressing potential issues before they became problems were truly invaluable. I am thoroughly impressed with the quality of his work and his dedication to client satisfaction.
I would highly recommend Mohamed to anyone needing expert assistance with their e-commerce site; he certainly earns an A+ from us!
HK
Haithem K.
Feb 5, 2024
WooCommerce Website Optimization
Very responsive and patient. Would welcome working with him in the future.
About Mohamed
ServiceNow Consultant | ITSM | ITOM | AI & Integration
Tangier, Morocco - 8:28 am local time
I combine deep platform expertise, strong analytical thinking, and fast, reliable delivery...with clear communication and proactive problem-solving
# 𝐂𝐎𝐑𝐄 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐍𝐎𝐖 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄
𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐒𝐜𝐫𝐢𝐩𝐭𝐢𝐧𝐠
• Scoped App Development (Custom Apps, App Engine Studio, UI Builder)
• Client Scripts, UI Policies, UI Actions
• Business Rules, Script Includes, Glide API
• Flow Designer, Performance Analytics, Breakdown Configuration
• Custom Widgets, Workspace Components, Portal Branding
• Update Sets, Clone/Release Handling, Plugin Activation
• ACLs, Roles/Groups, Data Policies
𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐃𝐚𝐭𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭
• REST / SOAP APIs, Integration Hub, Scripted REST APIs, External Callable APIs
• Transform Maps, Import Sets, Data Sources, XML / JSON / CSV / Excel
• AI / ML Integrations (OpenAI, On-prem LLMs, Predictive Intelligence)
𝐌𝐞𝐭𝐡𝐨𝐝𝐨𝐥𝐨𝐠𝐲 & 𝐁𝐞𝐬𝐭 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬
• ITIL v4 Alignment
• Agile / Scrum Delivery
• Technical Documentation and User Guides
𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐦𝐢𝐧𝐠 𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞𝐬
JavaScript, GlideScript, GlideAPI, Jelly, PowerShell, HTML/CSS, XML/JSON, Python
# Why Work With Me
✔ Fast, accurate delivery (100% Job Success on Upwork)
✔ Strong documentation & communication
✔ Experience with global clients (US, UK, Saudi Arabia, EU)
✔ Can collaborate with teams or work independently
✔ Reliable, proactive, and adaptable
Steps for completing your project
After purchasing the project, send requirements so Mohamed can start the project.
Delivery time starts when Mohamed receives requirements from you.
Mohamed works on your project following the steps below.
Revisions may occur after the delivery date.
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You complete the project following the steps that you add here.