You will get UX Audit - E-Commerce/B2B Platforms. What's Breaking the UX (SNF Framework)
Project details
Your platform has friction — users dropping off, support tickets stacking up, something that just feels off. You can't always pinpoint exactly where the experience breaks down.
That's what this audit solves. Using the SNF Framework, I connect behavioral signals, user flow analysis, and heuristic evaluation into a single prioritized findings report, so you know exactly what to fix, in what order, and why.
This isn't a generic checklist. It's a repeatable system I've used inside complex, regulated enterprise environments to surface what matters most and build a clear path forward. If analytics or heatmap data is available, I incorporate it for deeper insight. Without it, the audit is grounded in rigorous heuristic evaluation against established UX best practices.
That's what this audit solves. Using the SNF Framework, I connect behavioral signals, user flow analysis, and heuristic evaluation into a single prioritized findings report, so you know exactly what to fix, in what order, and why.
This isn't a generic checklist. It's a repeatable system I've used inside complex, regulated enterprise environments to surface what matters most and build a clear path forward. If analytics or heatmap data is available, I incorporate it for deeper insight. Without it, the audit is grounded in rigorous heuristic evaluation against established UX best practices.
Testing Platform
Website Testing, Mobile Testing, Software TestingDevice
PC, MacLanguage
EnglishWhat's included
| Service Tiers |
Starter
$1,600
|
Standard
$3,700
|
Advanced
$6,500
|
|---|---|---|---|
| Delivery Time | 10 days | 14 days | 25 days |
Number of Revisions | 0 | 1 | 2 |
Number of Pages Tested | 2 | 30 | 60 |
Test Scenario | |||
Summary Report | |||
Annotated Screenshots | |||
Test Desktop | |||
Test Mobile | - |
Optional add-ons
You can add these on the next page.
Low-Fi Wireframes (per flow)
(+ 5 Days)
+$400About Daniel
Senior UX Strategist & Auditor / Enterprise B2B / The SNF Framework
Nashville, United States - 6:27 pm local time
I'm a Senior UX Strategist with 25 years of enterprise B2B experience. I developed the SNF (Signal-From-Noise) Framework — a structured system for cutting through that noise. It connects behavioral analytics, heatmap data, and qualitative research into a repeatable audit and optimization process that identifies exactly where experiences break down and builds a clear, prioritized path to fix them.
I've built UX practices from scratch inside complex regulated environments, led platform redesigns across multi-stakeholder organizations, and delivered work that changes how teams think about design — not just what they ship.
I work best when the problem isn't fully defined yet. I find the signal and help teams move forward with clarity.
Steps for completing your project
After purchasing the project, send requirements so Daniel can start the project.
Delivery time starts when Daniel receives requirements from you.
Daniel works on your project following the steps below.
Revisions may occur after the delivery date.
Share requirements
You send the page URL(s), any known issues or concerns, and analytics/heatmap data if available.
Conduct the audit
I perform a heuristic evaluation of your core user journeys, incorporating behavioral data if provided, and identify where the experience breaks down.