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You will get a technical documentation audit

Vladimir K.Status: Offline
Vladimir K.
Preview image

Let a pro handle the details

Buy Technical Writing services from Vladimir, priced and ready to go.
Vladimir K.Status: Offline
Vladimir K.
Preview image

Let a pro handle the details

Buy Technical Writing services from Vladimir, priced and ready to go.

Project details

You will get a review of your documentation. If you're getting feedback that your help center is not "helpful", or your support is overwhelmed, or your customer retention rate is going down, I'm here to help.

With 12 years of experience in senior roles as a technical writer and UX specialist at top 5 IT companies in the world, I know what good documentation or UX copy looks like and I can help you change yours. My primary goal in work is to help the majority of the customers, use the product error-free and stress-free.
Document Type
Documentation
Topic
Blockchain, Engineering, Software, Technology, General
Language
English, Russian
What's included
Service Tiers Starter
$20
Standard
$50
Advanced
$100
Delivery Time 2 days 2 days 3 days
Number of Revisions
000
Consultation
Proofreading & Editing
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-
Additional Research
-
-
References & Citations
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-
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Formatted Style Guide
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Vladimir K.Status: Offline

About Vladimir

Vladimir K.Status: Offline
Technical Writer | UX Writer | Problem Solver
Almaty, Kazakhstan - 2:03 am local time
I help your customers use your product error-free and stress-free. To do that, I:

- Know the user through UX research
- Choose the appropriate channel and language
- Serve your users' needs with superior documentation, UX copy, videos and tutorials

Everything is done in accordance with top industry standards and will improve your business metrics.

Example deliverables are:
- User research (analytics, including Big Data with SQL requests; interviews, questionnaires, personas, user stories, JTBD, CJM, but mainly just user needs and acceptance criteria)
- Any user experience/customer experience changes at the wireframe level with a focus on user flow, interaction design, visual communication, and accessibility
- Information architecture (navigation and interlinking)
- UI/UX copy, especially UI/UX microcopy (labels, texts, messages)
- API documentation
- Tutorial videos
- Interactive tutorials
- A/B tests of hypotheses
- Design thinking, user research and general problem solving workshops and training for your organization

Domains and areas I am comfortable with:
- Web apps (SaaS)
- On-premise software
- Applications (including PWA)
- Finance (I spent 12 years working on financial software)
- Web3 and DeFi Cryptocurrency

Tools I can work in:
- Authoring: Adobe Framemaker, Madcap Flare, Oxygen (with DITA), IXIASOFT, GitBook, Adobe Robohelp, WordPress, Confluence
- Project management: JIRA, Trello
- Analytics: Google Analytics, Adobe Analytics, Hotjar, Mouseflow
- SEO: Ahrefs, Semrush, Google Trends, Google Keyword Planner
- Prototyping: Figma, Miro

Steps for completing your project

After purchasing the project, send requirements so Vladimir can start the project.

Delivery time starts when Vladimir receives requirements from you.

Vladimir works on your project following the steps below.

Revisions may occur after the delivery date.

Receive source link from client

Review the documentation for the client

Review the work, release payment, and leave feedback to Vladimir.