You will get a user-friendly knowledge base article for your software
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Top Rated
Project details
I will write clear, concise, and user-friendly knowledge base articles with annotated screenshots/gifs for your SaaS, desktop and mobile app, web app, and other software applications.
Software applications. especially B2B and other enterprise apps, generally have non-technical users. So, the articles will break down complicated concepts so they're easy to understand.
I will explore your software to see it in the user's point of view so I can lay out the feature in the most user-friendly way possible. The general flow of the articles will be as follows:
1. Introduction to the feature
2. Sample use case
3. "How to" steps with screenshots
4. Closing / Connect to other articles related to the feature
The screenshots or screen records will be taken from the live software and the annotations will be consistent with your branding. They will also carry your logo for a more professional and formal look.
I can write the articles in Word or PDF format, or directly write it on your knowledge base hosting platform using markup language (HTML), if needed, for proper formatting. I have used HelpScout, Intercom, and Product Fruits and can learn any new platforms quickly.
Software applications. especially B2B and other enterprise apps, generally have non-technical users. So, the articles will break down complicated concepts so they're easy to understand.
I will explore your software to see it in the user's point of view so I can lay out the feature in the most user-friendly way possible. The general flow of the articles will be as follows:
1. Introduction to the feature
2. Sample use case
3. "How to" steps with screenshots
4. Closing / Connect to other articles related to the feature
The screenshots or screen records will be taken from the live software and the annotations will be consistent with your branding. They will also carry your logo for a more professional and formal look.
I can write the articles in Word or PDF format, or directly write it on your knowledge base hosting platform using markup language (HTML), if needed, for proper formatting. I have used HelpScout, Intercom, and Product Fruits and can learn any new platforms quickly.
Document Type
DocumentationTopic
Engineering, Software, Technology, GeneralLanguage
English, TagalogWhat's included
| Service Tiers |
Starter
$20
|
Standard
$25
|
Advanced
$30
|
|---|---|---|---|
| Delivery Time | 3 days | 3 days | 2 days |
Number of Revisions | 1 | 1 | 2 |
Number of Words | 500 | 500 | 500 |
Consultation | - | - | |
Proofreading & Editing | |||
Additional Research | - | ||
References & Citations | - | - | - |
Formatted Style Guide |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10
Additional Revision
+$10
Additional 100 Words
+$5Frequently asked questions
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About Maria Ana
Technical Writer | Process Owner
100%
Job Success
Paranaque City, Philippines - 11:00 pm local time
TOOLS / PLATFORMS USED:
KB Hosting Platforms: Docusaurus, Intercom, HelpScout, Product Fruits, Salesforce
Productivity/Collaboration Apps: GitHub, Confluence Jira, Trello, Notion, Monday. com, Azure DevOps, Slack
Content Writing: Markdown, Docs-as-Code, MadCap Suite, Google Workspace, Microsoft Office Programs
Media Content: Photoshop, Canva, Filmora
Steps for completing your project
After purchasing the project, send requirements so Maria Ana can start the project.
Delivery time starts when Maria Ana receives requirements from you.
Maria Ana works on your project following the steps below.
Revisions may occur after the delivery date.
Client will give access to their software.
Branding agreement.
Client and I will discuss and agree on the design and annotation of the screenshots and/or gifs.