You will get expertly-crafted FAQs and knowledge base articles optimized for search
Project details
You will get a well-written, accurate, and concise set of Frequently Asked Questions (FAQs) and/or a topic article customized for your audience about your product or service.
Document Type
FAQTopic
Energy, Engineering, Science, Software, TechnologyLanguage
EnglishWhat's included $600
These options are included with the project scope.
$600
- Delivery Time 5 days
- Number of Revisions 1
- Number of Words 1200
- Number of Technical Illustrations 0
- Proofreading & Editing
Optional add-ons
You can add these on the next page.
Additional Revision
+$100
Additional Technical Illustration
(+ 2 Days)
+$100
Additional Research
(+ 2 Days)
+$75
References & Citations
(+ 2 Days)
+$100
Formatted Style Guide
(+ 5 Days)
+$250
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ML
Mitch L.
Aug 13, 2024
Subflow Getting Started Guide
ML
Mitch L.
Aug 12, 2024
Write/Edit User Docs or Articles & KB Evaluation
Iris did an outstanding job in building our knowledge base from the ground up. Her dedication and work ethic far exceeded my expectations. She quickly mastered our software and communicated its complexities to our users with exceptional clarity. I would hire her again without hesitation and fully intend to do so.
About Iris
Expert Technical Writer & Editor to Craft Your User Documentation
100%
Job Success
Santa Rosa, United States - 2:52 pm local time
Throughout my career, I have had the privilege of working for industry leaders like Tesla, Enphase Energy, and Blue Planet-Ciena. I honed my ability to craft technical content for diverse target audiences, including end-users, developers, and technical managers. I understand the challenges that come with scaling products, and I ensure that your growing customer base and internal teams will have the documentation resources they need to succeed.
My expertise encompasses a wide range of technical documentation, including:
- User guides and manuals
- API documentation and developer guides
- Installation and configuration instructions
- Release notes and update documentation
- Technical briefs and application notes
- Product specifications and datasheets
By partnering with me, you can focus on creating technical solutions, knowing that your customers and technical teams will have high-quality, user-friendly documentation. I’m skilled at interviewing subject matter experts, product managers, and other stakeholders, and I ensure your technical documentation accurately reflects the product details to meet the needs of a target audience.
My approach to technical writing comes from understanding the user experience and the needs of technical professionals. I produce clearly organized and concisely written documentation so your users can find the information they need for their specific use cases.
If you're seeking a technical writer who can improve your customers’ user experience, foster long-term customer success, and help your solutions stand out in competitive markets, I’d be happy to meet with you. I create documentation that not only supports your users and technical teams but is also a valuable asset in driving the growth and success of your business.
Let's connect and discuss how I can help you create technical content.
SKILLS
Zendesk | Zoho | FreshWorks
Linux | Ubuntu | Red Hat | MacOS | Windows
Rest APIs | HTML | JSON | YAML
Python | C++
Git | Github | JIRA
Markdown | Asciidoctor | InDesign | Word | Google Docs | FrameMaker | Madcap Flare
Virtual Box | Docker
Excel | Google Sheets
Confluence | Zoom | Slack | Otte
Photoshop | Canva
Services
Writing, editing, content development and curation for founders, creators, solopreneurs, or agencies who need informative and persuasive content.
Content Development Writing
Engaging content for your website and newsletters.
Copywriting
Persuasive web and email copy for your business as well as technical copy to showcase your products and services as the indispensable element in your industry.
Technical Writing and Help Center Content Expertise
Concise, focused technical content using the power of words, graphics, and data. Set up and implement knowledge base platforms and help centers to provide the help and answers your users want and need.
Ghostwriting
Well-researched and well-written content for your topic.
SEO Writing
Keywords artfully placed in well-composed content to improve ranking in search results.
Writing
- Writing: content creation, development, and organization
- Editing: developmental, copy editing, proofreading, style and standards compliance
- Search Engine Optimization (SEO)
- Interviewing
- Problem solving
- Research and curation
Steps for completing your project
After purchasing the project, send requirements so Iris can start the project.
Delivery time starts when Iris receives requirements from you.
Iris works on your project following the steps below.
Revisions may occur after the delivery date.
Receive product requirements
Receive requirements and raw information from the client. Get access to the client's software platform or product if needed.
Research topic and write drafts of each FAQ.
Research the necessary aspects of each topic, create an outline, and write drafts based on the intended audience and the purpose of the FAQ. Apply SEO tags and keywords.