You will get Writing & Translation → Technical Writing
Project details
I bring something most technical writers don't have: I've actually worked in technical support. For 8 years I resolved real customer issues in a web hosting environment, which means I write knowledge base articles from the perspective of someone who understands both the technical problem and the customer's frustration. My articles don't just explain, they anticipate follow-up questions and cut support tickets. Every article I deliver is structured, jargon-free where it needs to be, and ready to publish without heavy editing.
Language
English, Nigerian, OtherWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Number of Words | 600 | 1200 | 2000 |
Number of Technical Illustrations | 0 | 1 | 3 |
Consultation | - | - | |
Proofreading & Editing | |||
Additional Research | - | ||
References & Citations | - | ||
Formatted Style Guide | - | - |
Optional add-ons
You can add these on the next page.
Additional 100 Words
+$25
Expedited Delivery
(+ 1 Day)
+$30Frequently asked questions
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About Yetunde
Customer Success Manager | SaaS Onboarding | Technical Writer
Lagos, Nigeria - 1:41 am local time
That's where I come in.
I'm a Customer Success professional with deep technical support experience, helping customers onboard successfully, resolve complex issues, adopt products faster, and stay engaged throughout their journey. Alongside customer-facing work, I create clear documentation that reduces support volume and improves the customer experience.
My background spans web hosting, SaaS platforms, and technical support, giving me the ability to understand technical problems, explain them in plain English, and work effectively with customers, engineers, and product teams.
Here's how I can help:
Customer Success
• Customer onboarding
• Product adoption
• Customer education
• Customer health monitoring
• Account management
• Customer retention
• Email and chat support
• CRM management
• Customer training
• Renewal support
Technical Writing
• Knowledge base articles
• Help center documentation
• SOPs
• User guides
• Product documentation
• Internal documentation
• Troubleshooting guides
• FAQs
• Process documentation
• Technical Expertise
• Zendesk
• HubSpot CRM
• Freshdesk
• Intercom
• Confluence
• Notion
• Google Workspace
• WordPress
• cPanel
• Plesk
• DNS
• Domains
• Email hosting
• SSL
• ClickUp
• Asana
• Trello
• Monday
Results I've Delivered
• Reduced support ticket resolution time by over 30% through improved documentation and support workflows.
• Built internal and customer-facing documentation that improved self-service and reduced repetitive support requests.
• Resolved complex hosting, DNS, WordPress, SSL, and email issues for customers across multiple regions.
• Coordinated with technical teams to resolve customer issues while maintaining clear, proactive communication.
If that's the kind of support and documentation your customers deserve, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Yetunde can start the project.
Delivery time starts when Yetunde receives requirements from you.
Yetunde works on your project following the steps below.
Revisions may occur after the delivery date.
Step 2
Review your requirements and confirm the scope, audience, and goal of the article
Step 3
Research the topic from both a technical and customer perspective