Hire the Best Onboarding Specialists
in the Philippines

When your sales pipeline is dry, your calls go nowhere, your community is quiet, or your CRM is held together with workarounds — those are the problems I've spent 18 years fixing. Lead Generation & Appointment Setting I know how to build pipelines from scratch. From identifying target prospects and researching contact data to executing outbound call campaigns and booking qualified appointments, I handle the full top-of-funnel process. My background in data mining for healthcare outreach — where accuracy and verification rates directly affect campaign success — gives me a methodical approach to lead gen that most virtual assistants don't have. I don't just dial numbers; I qualify prospects, handle objections, and set appointments that actually show up. Inbound & Outbound Call Handling I've spent years on the phones — handling inbound support and sales calls for AT&T, HP, and Charter Communications at TTEC, and managing high-stakes financial client calls at Manulife / John Hancock. I'm comfortable with call scripting, CRM logging, objection handling, cross-selling, and hitting dial targets under quota pressure. Whether you need someone to close inbound leads, run an outbound appointment campaign, or manage a blended call role — I've done it across multiple industries. Community Management — Web3, SaaS & Brand Communities I've built and managed online communities from the ground up across Discord, Telegram, Twitter, Reddit, and Facebook — for a Tron-based crypto startup, DeFi project Pera Finance, and NFT platform Blue Studios. I've handled pre-launch hype, live minting events, AMA moderation, sentiment monitoring, and post-launch retention. For SaaS and brand communities, these same skills translate directly: keeping users engaged, gathering product feedback, managing escalations publicly, and turning active members into advocates. I don't just post updates — I build trust at scale. What I Do Best — CRM & Customer Success I specialize in customer success, technical onboarding, and CRM automation — particularly within Zoho One environments. At Bluroot, I guide mortgage brokers through complex platform integrations (Filogix, Velocity, Finmo, Scarlett DOS), design workflow automations using Zoho CRM and WES, and serve as the primary point of contact keeping client health metrics green. I don't hand clients a manual and walk away — I stay with them until the system actually works for their business. Technical Depth That Most CS Professionals Don't Have Before customer success, I spent five years as a Technical Support Analyst and Team Supervisor for Microsoft's OneDrive and Office 365 operations. I managed high-priority escalations, led root cause analysis across cloud storage and collaboration tools, generated weekly KPI reports (CSAT, NPS, resolution times), and implemented workflow changes that reduced ticket resolution time by 20%. I know what a broken process looks like from the inside — and how to fix it. Financial Services Experience That Adds Compliance Awareness At Manulife / John Hancock, I managed 150+ corporate 401(k) plans for US-based clients — working within strict compliance frameworks, handling complex account negotiations, and maintaining long-term relationships with financial advisers and C-level executives. This trained me to handle sensitive client relationships and high-stakes conversations with precision and professionalism. How I Work With You I communicate clearly, document thoroughly, and don't disappear after handoff. I've supported clients across Africa, Asia, Europe, and North and South America — so time zones and cultural nuance aren't obstacles. Whether you need someone to own a customer success function, clean up a Zoho CRM implementation, or build a scalable support operation, I show up prepared and stay accountable. Quick Facts 18+ years in customer success, technical support, sales, and community management Lead generation, outbound prospecting, and appointment setting — B2B and B2C Inbound and outbound call handling: AT&T, HP, Charter, Manulife/John Hancock Community management: Discord, Telegram, Twitter, Reddit, Facebook — Web3 and SaaS Zoho One: CRM, Workflows, WES, BluText, Bookings, Social, Forms, Campaigns Microsoft Office 365 and OneDrive — enterprise-level support operations 150+ corporate 401(k) plans managed at Manulife / John Hancock 20% improvement in ticket resolution efficiency — documented result Global experience across 6 continents, multiple time zones Team supervisor: scheduling, escalations, performance reviews, training

I have 9+ years of experience working as a Recruiter/Sourcer/Onboarding Specialist with diversified experience working on various positions from entry-level to management-level in the Education, Healthcare, Sales, Construction, Banking and Finance, IT, Hospitality, Manufacturing, and Oil and Gas industry. Skills: full-cycle recruiting, sourcing, interviewing, resume screening, onboarding, boolean search, database management, candidate management, client management, internet research, company research, and data analysis. ATS: Salesforce, Bullhorn, FieldGlass, Prism, Crelate, IQN Navigator, JobDiva, and Zoho Recruiter. Job Boards: LinkedIn RPS, Monster, CareerBuilder, ZipRecruiter, Dice, and Indeed

Most founders don't need another job board. They need someone who makes hiring simple and keeps the team running while they focus on growth. That's what I do. I'm a Recruiter, HR Manager, and Executive VA with 8+ years of experience helping startups and remote-first companies across the US, AU, UK, and NZ build their teams from scratch and operate without the chaos. What I bring to the table: → End-to-end recruitment (sourcing to onboarding) → HR operations, policies & compliance → Staff management & payroll coordination → Executive admin & CEO support → Systems, SOPs & workflows that actually scale I've helped growing companies hire for roles across marketing, tech, healthcare, trades, SaaS, and professional services and I've done it while keeping inboxes clear, calendars organized, and founders sane. If you're building something and need a reliable right hand who can recruit, manage people, and keep operations tight, let's talk.

Expert in managing the end-to-end recruitment process, including comprehensive talent acquisition strategies, candidate screening, conducting behavioral interviews, assessing cultural fit, and leading onboarding programs, all with a proven track record of securing top talent that drives organizational success. Below is the list of services why clients hire me here at Upwork: ✅Recruiting of talents ✅Sourcing of applicants ✅Interviewing candidates ✅Screening potential candidates ✅Onboarding and coordinating orientation agendas ✅Maintaining candidate database ✅Handling employees' records ✅Posting Job Advertisement ✅Appointment and calendar settings ✅Creating offer and rejection letters ✅Policies, employee benefits, and other HR-related matters Let's work together!

📍I help companies streamline hiring, onboarding, and HR operations using ATS and HRIS tools like Workday and SAP. With 9+ years of experience in recruitment and HR shared services, I support founders, recruiters, and HR teams by taking ownership of the day-to-day hiring process—so they can focus on scaling their business. I specialize in interview coordination across time zones, ATS/HRIS management, candidate screening, onboarding, and background checks. I’ve worked with global teams hiring across Admin, IT, HR, Finance, Marketing, and Healthcare roles. I’m known for being highly organized, proactive, and reliable—someone who keeps processes moving, communicates clearly, and requires minimal supervision. Whether it’s managing pipelines, coordinating interviews, preparing offers, or maintaining clean and compliant systems, I make sure everything runs smoothly behind the scenes. Tools & Expertise: ✔ ATS/HRIS: Workday, SAP, AbsenceSoft, Bullhorn, Manatal ✔ Interview & calendar coordination (multi-time zone) ✔ Candidate screening & stakeholder communication ✔ Onboarding & pre-employment processing ✔ U.S. HR compliance (FMLA, ADA, HIPAA) If you’re looking for someone who can not only support but also improve your hiring and HR processes—I’d be happy to help.

Hi! I’m Mich, a customer support specialist with e-commerce experience and a strong background in handling high volumes of tickets and emails. I’m skilled in resolving order issues, refunds, tracking concerns, and product inquiries while maintaining clear, professional communication. I also use AI tools to work efficiently and improve accuracy. Outside freelancing, I’m a passionate gamer and experienced game tester. This helps me understand user behavior, spot issues quickly, and pay close attention to detail, all skills that support quality customer experiences. Let’s work together to bring your goals to life. 🤙🥂