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As a technical writer with over seven years of experience, I am dedicated to providing top-notch documentation solutions for businesses of all sizes. I am committed to delivering clear, concise, and engaging content that meets each of my clients' unique needs. From user manuals and software documentation to technical reports and whitepapers, my comprehensive range of services ensures that your technical documentation is accurate, effective, and accessible. Whether you're looking to streamline your internal processes or enhance the user experience for your customers, my technical writing expertise can help you achieve your goals.

A long-time tech geek, I have decades of experience, both formally and informally, building computers, troubleshooting issues, building networks, developing SOPs, and explaining complex concepts so just about anyone can understand them in both the written and spoken word. I have some limited experience helping create help documents at my current and previous jobs. I am A+, Net+, and Security+ certified. I would be open to creating knowledge base articles, user manuals, SOPs, or articles concerning different technical issues. I've written several fantasy novels, one recently self-published, and I have worked with editors on two of them, so I am familiar with the process. I would be open to ghost-writing or proofreading. If you want to see my work, please ask, and I'd be happy to provide samples of my work. I would like to get into product marketing, review, and e-storefront descriptions. Familiar with the SEO process. I am willing to work for cheap to get my foot in the door.

"TECHNICAL WRITER/ SOP/USER GUIDES/ FUNCTIONAL AND TECHNICAL EXPERT DOCUMENTATION SPECIALIST" With Over 9+ years of experience as SAP Business Analyst/ SAP Archiving Consultant/ Technical Writer/ Document Specialist I am expert in the below skills. Expert in Process Flow diagrams, Flowchart Experienced in creating process flows, swim lane diagrams, Gap Analysis, Requirements gathering Process flows, Functional/technical specifications Experience in L1and L2 Production support activities, root cause analysis, analyzed and escalated issues and documented step by step corrective measures. Created Technical Specification documents and Functional requirement documents. Experienced in business processes mapping, fit to standard, UAT & SIT testing and cutover processes using the SAP Activate program methodology. Collaborate with users and IT to establish and enhance understanding of business processes in our systems. Created user stories, Process flow diagrams, Test cases. Created process Flows and SOP for healthcare Company. Collaborate with analysts and developers to understand complex technical procedures and translate them into clear, actionable steps. Project Management Expertise: 1. Managing multiple agile teams 2. Sprint planning, scope, estimation, and retros 3. Hands-on JIRA, Trello, Redmine, ClickUp, Asana 4. Client onboarding, standups, and delivery reviews 5. Risk mitigation and schedule optimization 6. Full project lifecycle: kickoff to launch 7. QA and UAT coordination 8. Agile, Scrum, and Kanban execution Industries Worked In: 1. HealthTech 2. E-Commerce Skills Snapshot: * Project & Product Management * QA (Mobile, Web, Desktop) * Business Analysis * Documentation: SRS, FRS, BRD, User Manuals * Team Leadership * Client Communication * Virtual/Executive Assistance * Agile/Scrum Facilitation * System Configuration & Support Good Team player and self-starter with excellent work prioritization, communication, coordination, documentation, Project Planning and Interpersonal Skills. I have completed all my assigned projects within time. Also I always take a pro-active approach when I am doing my projects.Client satisfaction is my number one priority and I offer strong determination to achieve great results.

Experienced IT professional with a background spanning technical documentation, data privacy and security compliance, and infrastructure management. I specialize in drafting and auditing SOPs, policies, and process documentation from the ground up, as well as reviewing and updating existing documentation for accuracy and compliance. My work has included writing formal data privacy and security policy for large organizations, managing systems handling confidential and personally identifiable information, and supporting cross-functional teams through documentation, CRM management, and process coordination. I bring a strong foundation in both technical and administrative work, with an emphasis on clarity, accuracy, and follow-through.

Technical Writer | Presentation Designer | Localization Specialist Hello! I'm Marija, and I specialize in transforming complex data, human behavior insights, and technical systems into clear, engaging, and visually compelling content. Technical Toolkit: - Design: Canva, Figma, Adobe InDesign, Illustrator, Photoshop. - Documentation: API Documentation, Markdown, User Manuals, SOPs, Case Studies. - Systems: ActiveCampaign, Information Architecture, UX Writing. - Localization: English, Macedonian, Serbian, Spanish, Croatian, Bosnian, German, Korean. I'm a Content Architect passionate about making complex information accessible and friendly for everyone. I believe great technical content isn't just about accuracy, but also about being intuitive and easy to understand. By blending Psychology, Informatics, and Design, I help your users not just read but truly grasp your message. This way, I ensure every piece of content is both technically precise and tailored to how people naturally process information. With my extensive experience as an Independent Contractor, I bring a dependable, self-driven, and organized approach to every remote project, eager to help your content succeed! Core Expertise: What I Do Best - Human-Centered Technical Writing: Reducing User Friction: Leveraging a B.A. in Psychology, I go beyond simple instructions. I perform deep audience analysis to understand the "why" behind user behavior, crafting UX copy and technical manuals that address cognitive flow and reduce user friction. - Data & Systems Documentation (Informatics): With a background in Informatics, I am comfortable navigating data-driven environments. I excel at translating complex technical architecture, software workflows, and data structures into digestible documentation for both stakeholders and end-users. -Visual Communication & Information Design: I don’t just write; I design. Using my training from Semos Academy, I integrate professional layout principles into every document. This ensures that the visual hierarchy supports the text, making complex reports and proposals clean, logical, and impactful. - Multilingual Translation & Localization: I provide high-level professional translation services across eight languages: English, Macedonian, Spanish, German, and Korean. This enables me to localize technical content for global markets, ensuring cultural nuances and technical terminology remain intact. Why This Multi-Disciplinary Approach Works Most writers focus on the words, and most designers focus on the visuals. By combining Psychology (the user), Informatics (the system), and Design (the interface), I provide a holistic content solution. My work ensures that your technical products are not just functional, but accessible and persuasive to your target audience. Academic & Professional Foundation - B.A. in Psychology – Indiana University East - Minor in Informatics – Indiana University East - Certificate in Technical and Professional Writing – Indiana University East - Graphic Design Certification - Published Author – Maintaining elite standards of editorial quality and narrative structure.

The objective here is to do high quality work on the given job assignment as efficiently as possible. I am flexible enough to work on many aspects of a technical project, from initial concept to final release. Most of my recent jobs involved writing user guides and manuals, software specifications, and other forms of technical documentation, such as API descriptions. In other technical writing assignments, I would analyze or do research on a complex topic, and then explain it in a simplified document that can be easily understood by non-technical readers. I often discovered potential problems that needed to be corrected. I have acquired many new skills with the variety of jobs I've had on Upwork. My areas of expertise now include customer service, QA testing, product descriptions, and data analysis on Excel charts. My expertise also includes writing articles on general topics in latest technologies, such as circuit design, computer architecture, and data security. I have used AI SEO optimization techniques for many of my recent articles. I am particularly skilled at using the Surfer SEO optimization tool. I have about 10 years of experience as a customer support agent for a digital product. I also have about 8 years of experience working on various types of Excel/Google spreadsheet projects on Upwork. Check my specialty profiles for more details.