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Technical writer, SEO content specialist, and process documentation professional with 15+ years of experience helping organizations communicate complex information clearly and effectively. I hold a Bachelor of Science in Industrial Engineering Technology and specialize in turning complex topics into content that is clear, accurate, and useful. Current and former clients include digital marketing agencies, manufacturers, software companies, tourism brands, healthcare organizations, industrial suppliers, and professional service firms. Many clients hire me for fully human-written content. Others prefer AI-assisted workflows that combine efficiency with professional editing, fact-checking, optimization, and quality control. I am comfortable working within either process and will follow the requirements outlined in the contract. Whether you need a technical article, SEO blog post, website content, SOP, process documentation, or a refresh of existing content, I deliver accurate, well-researched work that is tailored to your audience and business goals. Services • Technical Writing • SEO Content Writing • Standard Operating Procedures (SOPs) • Process Documentation • Website Content • Blog Articles • Knowledge Base Articles • Case Studies • Product and Service Pages • Content Refreshes and Rewrites • AI Content Editing and Humanization Specialties • Manufacturing & Industrial Content • Logistics & Supply Chain Content • SaaS & ERP Software Content • Energy & Utilities Content • Technical Product Content • Government Contractor Support Documentation • Process Improvement Documentation • Search Engine Optimization (SEO) Selected Experience • More than 15 years of professional writing, documentation, and process development experience. • Nearly seven years creating SEO content for a New York digital marketing agency serving clients across multiple industries. • Developed process documentation and SOPs supporting manufacturing operations, logistics organizations, government-related programs, and FDA-regulated environments. • Experience writing about industrial equipment, rugged computers, ERP software, energy systems, employee recognition software, healthcare, legal services, travel, tourism, and consumer products. • One client credited my work with contributing to a 400% increase in annual revenue. • Experienced with both direct client relationships and agency partnerships. SEO & Technical Skills • Keyword Research • Content Brief Development • On-Page SEO Optimization • Semrush • Surfer SEO • CORA SEO • Competitor Content Analysis • WordPress • Elementor • Yoast SEO • Microsoft Excel • Google Sheets • Google Docs Why Clients Hire Me • Bachelor of Science in Industrial Engineering Technology • Strong research and analytical skills • Technical subject matter expertise • Human-written content available • AI-assisted workflows available when requested • Consistent deadlines and communication • Content that requires minimal editing before publication • Ability to write for both technical and non-technical audiences I also conduct content workflow QA. This Includes source validation, brief compliance, brand voice, technical accuracy and publication readiness. If you're looking for a writer who can combine technical accuracy, SEO expertise, and professional documentation experience, I'd be happy to discuss your project.

I am a technical writer with a bachelor’s degree in computer science and 10+ years of experience writing technical articles, blogs, help articles, user and installation guides, and web content for companies like Toyota, Chegg, and Advantive One. As a technical writer with a background in software engineering, I have extensive experience maintaining large knowledge bases and working with developers to document software releases and workflows. As a freelance writer and SEO expert, I have many years of published articles in my larger portfolio including how-to articles, blog posts, contract proposals, web copy, and YouTube scripts.

I work with clients, primarily software companies, to create clear, accurate, and maintainable documentation for customers, administrators, and internal teams. Whether you need a new knowledge base created, a user guide updated, a help system developed, or an existing documentation reorganized and modernized, I can help. During my 30-year career, I've developed documentation for clients in software, telecommunications, utilities, financial services, digital advertising, aviation, real estate, and manufacturing. * Create software, hardware, and business-process documentation for technical and non-technical audiences. * Partner directly with developers, engineers, product managers, and subject matter experts to transform complex technical information into clear, maintainable documentation. * Develop user guides, online help, knowledge bases, release notes, and installation and configuration guides. * Support software development by creating technical specifications, requirements documentation, use cases, and workflow documentation. * Plan, organize, migrate, and maintain documentation repositories, knowledge bases, and online help systems. * Implement structured authoring solutions using DITA XML and single-source publishing environments. * Work as an embedded member of Agile and Scrum development teams or as an independent documentation consultant. I enjoy working closely with clients to create documentation that is accurate, maintainable, and genuinely useful to its audience, and am can help if simply need a professional technical/business writer for a single project or an experienced documentation consultant to improve an existing documentation system,

Offering expert writing services, on a diverse array of technical and non-technical topics, in a wide range of possible formats and styles. From user guides to articles and API's, your documents can be crafted for any audience, from the highly technical to the technology-averse. Your project benefits from over 25 years of writing experience bolstered by a strong background in software development, technical project management, and application design. Positions held include directing documentation development, designing and developing video games, leading large software development teams, and managing enterprise software projects. That includes extensive hands-on programming, writing code in a number of computer languages. Topical expertise includes the following. Computers and Software Topics Manuals and User Guides, Programming Languages, Software Development Practices, Agile, Scrum, Hiring Software Developers, IoT AI and Machine Learning Topics Neural Networks, Natural Language Processing, Python, Amazon Alexa Development, Machine Learning Techniques Other Topics Post-modernism in politics, Obsessive Compulsive Disorder, Nuclear Weapons Types and Design, Contact Center Technology in the enterprise, IVR design and implementation, and Technology Trends Technology familiarity - Javascript, C/C++, Python, C#, PHP, HTML, SQL, Web Services, REST, JIRA, Confluence, MS Project, among others.