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🚀 Multi-Talented Customer Support & Marketing Expert | Gulf & Portuguese Markets Olá! I’m Alaeddin Warda, a results-driven Customer Support & Digital Marketing Specialist with over 12 years of experience delivering high-impact results for leading global brands — including Google Ads (Accenture), Meta Ads (Teleperformance), Airbnb (Sitel), and Uber Eats. My career blends customer experience excellence, digital growth strategy, and cross-cultural communication — giving me a unique edge to help businesses grow and maintain strong client relationships in both the Portuguese and Gulf markets. 🌍 Unique Advantage: Deep Gulf & Portuguese Expertise As a Portuguese resident fluent in Arabic, English, and Portuguese, I bring a cultural and linguistic bridge that few professionals can offer. I have a proven track record of success working with clients and businesses across Saudi Arabia, the UAE, Qatar, Kuwait, and Oman, mastering the nuances of Gulf communication, culture, and business etiquette. 💬 Chat Support & Customer Care Expertise I’m highly skilled in multichannel customer service — especially live chat, where my fast typing ability in both Arabic and English allows me to handle 3–4 chats simultaneously while maintaining top-quality responses and customer satisfaction. I worked for years in Google Ads and Meta Ads teams, helping advertisers solve issues, optimize their campaigns, and achieve their performance goals. My support style is empathetic, efficient, and KPI-oriented, consistently exceeding quality and satisfaction metrics. ⚙️ Key Skills & Services 🏆 Full-Spectrum Digital Strategy – From campaign planning to execution and performance tracking. 🎯 Targeted Advertising – Expert in Google Ads, Facebook Ads, Instagram Ads, and TikTok Ads. 🎨 Creative Content & Marketing – Crafting engaging visuals and ad copy for Arabic and English audiences. 📈 Customer Retention & Sales – Building trust, solving problems, and driving long-term loyalty. 💡 Analytical & Tech-Savvy – Skilled with CRMs, Zendesk, Salesforce, and KPI dashboards. ⌨️ Bilingual Typing Proficiency – Fast, accurate typing in Arabic & English for high chat efficiency. 🤝 Cross-Cultural Communication – Deep understanding of Gulf and European business communication. 🌟 Why Work With Me? I’m not just a customer service expert — I’m a problem solver, brand ambassador, and strategic partner. Whether you need someone to handle your clients with care, manage ads efficiently, or boost your brand presence in the Gulf or Portuguese markets — I’m ready to deliver results that exceed expectations. Let’s collaborate to elevate your customer experience and drive measurable growth.

🚀 Your Virtual Assistant, Customer service agent and Appointment setter🚀 Seeking for someone taking good care of your clients or need help organizing your agenda? Look no further. ✔️ UGC Creation: Crafting compelling content for TikTok, Reels, and more. ✔️ Ads Specialist: Captivating ads that drive results. ✔️ Social Media Manager: From strategy to engagement. ✔️ Virtual Assistant: Productivity enhancement. Let's elevate your brand. Contact me now. 📈💼🎯

✅ With 8+ years of experience as a Digital Marketing Manager, I’m trusted by clients to lead strategy, content, and growth from day one. I help B2C and B2B brands grow their presence online — with bold content strategy, creator partnerships, and campaign coordination that drives results. I’ve supported founders, coaches, eCommerce stores, wellness brands, beauty, travel and tech companies with content, campaigns, and client communication. Whether you’re launching from scratch or need someone to keep things running, I step in to manage the details — and keep it moving. ✅ What I Bring to the Table: ✓ Instagram, TikTok & LinkedIn strategy ✓ Reels, carousels, captions, and content calendars ✓ Influencer & affiliate outreach and coordination ✓ Community growth and engagement ✓ Email campaign planning (Klaviyo, HubSpot, Mailchimp) ✓ Campaign tracking and client reporting ✓ Asana/ClickUp/Monday/Notion task follow-up & support I’m here to save you time, bring structure, and make sure your marketing turns into actual growth, not just content for content’s sake.

I am a multi-skilled professional offering a range of virtual services designed to help businesses and individuals succeed, particularly international clients with interests in Portugal. Key Services: Virtual Assistance and Administrative Support: Expert in Google Workspace (Docs, Sheets, Drive) and Canva for design. I handle administrative tasks, schedule management, client communications, and data organization efficiently. E-commerce Setup and Management: I’ve built and managed online stores, including an Etsy shop, and I have experience creating basic websites using Webnode. Translation and Transcription: Offering high-quality translation services from English to Portuguese, and transcription of audio in Portuguese. With a strong command of both languages, I ensure precision and clarity in all projects. Content Writing in Portuguese: Skilled in writing clear and engaging texts for various purposes, including blogs, marketing materials, and official documents. Portuguese Language Instruction: I provide customized Portuguese lessons for foreigners looking to learn the language, tailored to different levels and objectives. Local Support in Portugal: I assist international clients by managing local issues, such as handling taxes, paying bills, and communicating with suppliers, customers, and partners in Portugal. Professional Background: With a degree in Environmental Management and a postgraduate degree in Occupational Health and Safety, I bring analytical thinking and problem-solving skills to every task. I also have over 20 years of experience in customer service, client relations, and administrative roles, which further strengthens my ability to manage complex projects and deliver exceptional service. Whether you need translations, virtual assistance, local support in Portugal, or Portuguese lessons, I am here to help you achieve your goals and streamline your operations.

I'm an hotelier with several years experience in managing people and services in 4 and 5 stars hotels. From sales to operations management, I can help you to plan and organize your brand new project or settle your current project! - Experience with different hotel management softwares (HOST; SAP, New Hotel, Protel); - Accounting fundamentals; - CRM & Sales; - HR processes; - Customer service; - Quality standards; - Daily operations management; - Languages

I’m a dedicated Customer Service Representative with almost 2 year of experience helping customers create an exceptional customer experience through live chat, email or phone support. I specialize in turning customers queries into high satisfaction What I bring to the table: • Prompt and friendly communication • Exceptional problem solving and resolution • Ability to handle high volume support efficiently • fluent in English ( written and spoken) I’m committed to making sure your customers feel heard, respected and supported.