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4,500+ Upwork Hours • 5+ Years Supporting Global Clients • Clear Communication • Reliable Support • Consistent Follow-Through I help founders, business owners, and growing teams manage day-to-day operations, improve project execution, automate workflows, build SOPs, leverage AI, coordinate teams, and maintain the systems that keep the business running smoothly. I’m Caleb, a Business Operations Manager with experience across marketing operations, customer success, virtual and executive assistance, workflow and no-code automation, process improvement, and digital project management. I can support your business in: • Business Operations, SOPs & Process Improvement — Business operations support, SOP development, process documentation, workflow optimization, process improvement, operational coordination, and scalable business systems — Tools: ClickUp, Google Workspace, Canopy, Practice Ignition • Digital Project Management — Project planning, task management, workflow design, team coordination, client communication, reporting, quality control, and project execution — Tools: ClickUp, Asana, Trello, Monday, Notion • Virtual & Executive Assistance — Calendar and inbox management, scheduling, research, documentation, executive support, meeting coordination, project support, and administrative assistance — Tools: Google Workspace, Calendly, Zoom, Fireflies AI, Microsoft Office • Workflow & No-Code Automation — Workflow automation, process automation, systems integration, data syncing, notifications, API integrations, and webhook automation — Tools: Zapier, Pabbly Connect, Make, Jotform • CRM & Client Operations — CRM administration, client onboarding, contact management, pipeline tracking, proposals, engagement workflows, segmentation, follow-ups, and reporting — Tools: Canopy, Practice Ignition, GoHighLevel, HubSpot • Marketing Operations & Email Automation — Email campaigns, newsletters, nurture sequences, segmentation, marketing automation, lead management, campaign coordination, and A/B testing — Tools: GoHighLevel, Mailchimp, Brevo, VBOUT • Tax & Financial Operations — Tax workflow coordination, client document tracking, engagement management, bookkeeping workflow support, payroll coordination, financial administration, and cross-team follow-up — Tools: Canopy, ProSeries, Practice Ignition, QuickBooks Online, Wave, Gusto, Xero, Plooto, Mercury, ACE Cloud • Website & CMS Management — WordPress administration, website updates, landing pages, content publishing, blog management, website maintenance, and basic SEO — Tools: WordPress, Wix, Shopify, Squarespace • Reporting & Business Intelligence — KPI tracking, operational dashboards, workload visibility, project reporting, workflow analysis, spreadsheet reporting, and management reporting — Tools: ClickUp Dashboards, Google Sheets, Google Analytics • SEO & Content Optimization — Keyword research, on-page SEO, content optimization, competitor analysis, website audits, and organic search performance — Tools: Ahrefs, Google Analytics, Google Search Console • Content & Social Media Support — Blog and website content, email copy, proofreading, content calendars, social media scheduling, basic graphics, and digital content management — Tools: Canva, WordPress, LinkedIn, Facebook, YouTube, Pinterest • AI for Business Operations — AI-assisted research, SOP development, documentation, analysis, content creation, problem-solving, and productivity enhancement — Tools: ChatGPT, Claude, Gemini, Grammarly Industries of interest: AI, E-commerce, Real Estate, Healthcare, Marketing and advertising, Green Energy, Non-profit, Coaching, Consultancy, Travel, Hospitality, Tourism, Logistics, Finance, Accounting, SAAS, and EdTech. Send me a message and let's discuss your project! Thank you! Caleb M.

Managing a short-term rental shouldn't cost you your peace of mind. If you're juggling guest messages at midnight, chasing cleaners before check-in, or watching your calendar sit half-empty while the market moves without you. You don't need more hustle; you need dependable systems run by someone who has done this before. I'm Collins Arthur Owino, a Certified Virtual Assistant and STR Operations Specialist with over 3 years of hands-on experience co-hosting and managing short-term rental properties across Massachusetts and South Florida. Trained from the ground up in a high-volume real estate arbitrage operation, I've been involved in every layer of STR management, from listing creation to turnover logistics to revenue strategy, and I bring that full-picture expertise to every client I work with. Proven Results 🏠 Portfolio Management: 25+ STR units managed simultaneously across two states, with end-to-end operational oversight. 📅 Booking Excellence: 100+ bookings handled with zero-friction check-in and check-out coordination. ⭐ Guest Experience: Maintained a 99% response rate within 30 minutes, consistently driving toward 5-star guest satisfaction. 📈 Revenue Optimization: Achieved occupancy rates up to 90% through dynamic pricing strategies using PriceLabs and market-driven calendar management. 🧱 Systems Builder: Designed and implemented SOPs for inventory tracking, cleaning coordination, contractor management, guest communication, and platform operations, so your business runs even when you're offline. End-to-End Operational Expertise Guest Communication: Fast, professional, on-brand responses from inquiry to checkout; including issue resolution and refund handling via Stripe. Listing & Channel Management: Multi-platform listing management across Airbnb, VRBO, and Booking dot com, with SEO-informed optimization to improve visibility and conversion. Revenue Management: Dynamic pricing using PriceLabs with proactive calendar adjustments for seasonal trends, local events, and demand surges. Turnover Coordination: Cleaning team scheduling, quality control check-ins, and contractor dispatch; managed through dynamic spreadsheets and real-time communication. SOP Development & Scaling: Building structured operating procedures that create consistency, reduce owner dependency, and support portfolio growth. AI-Assisted Efficiency: Leveraging ChatGPT and automated guest messaging tools to speed up communication without sacrificing the personal touch. Platforms & Tools PMS: Hostaway • Hospitable Revenue Management: PriceLabs OTA Platforms: Airbnb • VRBO • Booking dot com Task & Documentation: Click Up • Notion • Google Sheets • Google Docs Communication: Slack • Grasshopper Supply Management: Amazon • Instacart • Walmart • Home Depot Payments: Stripe AI Tools: Chat GPT • Automated Guest Responses Certified. Systematic. Reliable. I hold an ALX Virtual Assistant certification in Digital Age Skills; and more importantly, I bring a builder's mindset to every engagement. I don't just manage your property. I help you create the infrastructure to scale it.

Hi, I’m Geoffrey, a senior product designer with 5+ years of experience creating scalable, user-centric digital solutions - from lean MVPs to enterprise-level products. I have a strong background in understanding user needs, conducting research, and transforming complex ideas into seamless, easy-to-use interfaces. I’m committed to delivering designs that enhance usability while aligning with your brand’s vision. 🎯 𝐇𝐨𝐰 𝐈 𝐇𝐞𝐥𝐩 𝐁𝐫𝐚𝐧𝐝𝐬 𝐒𝐮𝐜𝐜𝐞𝐞𝐝 I help brands succeed by turning ideas into engaging designs and interactive prototypes using Figma. I'm skilled at creating user-friendly, visually appealing screens that clearly reflect the intended user experience. With a strong design background and sharp attention to detail, I craft intuitive, high-impact interfaces that bring your brand to life. Whether it’s a prototype, design system, or smooth micro-interactions to boost engagement - I can deliver. As a UX freelancer, I’ve worked with startups, growing businesses, and fast-paced teams. I adapt easily and thrive whether I’m working solo or collaborating with others. Let’s design an experience that makes your product stand out! 🔥 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐭𝐨 𝐘𝐨𝐮𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 ✅ Expert in Figma – Designs, prototypes, wireframes, and design systems. ✅ Fast, effective problem-solving – Delivering smart UI UX solutions. ✅ Clear, reliable communication – You’ll always be in the loop. ✅ Committed to client success – I go beyond design to help you scale. 📩 𝐋𝐞𝐭’𝐬 𝐖𝐨𝐫𝐤 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫 Looking for a designer who understands UX, interaction design, and conversion-driven experiences? Let’s build something amazing - message me today! 🔑 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬: Figma Design Specialist,Expert in Figma Prototyping, Innovative Figma UX/UI Design, Advanced, Figma Mobile App Design, Web Design Excellence with Figma, Figma Animation and Interactions, Responsive Design Using Figma, Figma Design System Integration, Cutting-Edge Figma Product Design, Usability Testing with Figma, Figma Collaborative Design Expert, User-Centered Figma Design, Creative Figma Design Solutions, Figma Interactive Prototyping Pro, Fitness App Design in Figma, Education App Design with Figma, Fashion Design in Figma, Medical App Design Using Figma, Figma Website Design Specialist, Figma Dashboard Design Expert, More Prototypes with Figma, Health App Design in Figma, Figma Material Design Guidelines, Figma E-Commerce Design Pro, Wellness App Design in Figma Figma UX Research, Figma Sketching Techniques, Figma Design Workflow Mastery, UI/UX Design Best Practices in Figma, Figma Prototyping Strategies, Figma UI Design Optimization, Figma UI/UX Testing Excellence, Figma User Interface Design Trends, Figma Design Thinking Approaches, Prototyping Innovation with Figma, Mobile App Prototyping in Figma, Web and Mobile Design, Expertise in Figma, Figma Wireframing Strategies, Figma Design Collaboration Techniques, Figma Design Services Excellence, Figma Variants and Components, Figma User-Centric Design Approach, Advanced Figma Design Tools, Figma Micro-Interactions Mastery, Figma Design Optimization Techniques, Figma Product Development Expert, Figma Design System Best Practices, Figma Design Solutions Specialist, Figma Dashboard Design Trends, Figma Landing Page Design Excellence, Figma E-Commerce Design Trends, Figma Health App Design Strategies, Figma Fitness App Design Excellence, Figma Wellness App Design Strategies, Figma Education App Design Expertise

Businesses rarely lose revenue because they send too few emails. They lose it when customers disengage throughout the buying journey when follow-up is inconsistent, lifecycle gaps appear, and automation no longer matches customer intent. I'm Peninnah Wainaina an Email & Lifecycle Marketing Specialist who helps businesses diagnose customer journey friction and build lifecycle marketing systems that improve engagement, retention, and revenue. Before recommending another campaign or automation, I believe in understanding why performance is underdelivering. Every project begins with a structured approach: 1. Profile the customer journey to understand how customers move from first touchpoint to repeat purchase. 2. Evaluate lifecycle performance by analysing engagement metrics, segmentation, deliverability, automation, and campaign performance. 3. Notice where customers disengage by identifying conversion friction, weak follow-up, messaging gaps, or opportunities hidden within the data. 4. Nurture through better automation by optimising lifecycle flows, segmentation, personalisation, and customer communication. 5. Yield measurable results through continuous testing, optimisation, and performance analysis. Rather than simply building email flows, I build lifecycle systems that support the entire customer experience. My experience includes managing end-to-end Klaviyo automation for a safari brand and designing ActiveCampaign lifecycle workflows for an international education company, supporting lead nurturing, promotional campaigns, newsletters, and CRM-driven customer engagement. I also bring more than ten years of corporate communications and public relations experience, allowing me to combine analytical thinking with messaging that feels relevant, personal, and human. Services • Lifecycle Email Strategy • Customer Journey Audits • Klaviyo & ActiveCampaign Automation • Welcome, Lead Nurture, Abandoned Cart, Browse Abandonment, Post-Purchase & Win-Back Flows • CRM Management & Lead Pipeline Organisation • Audience Segmentation & Personalisation • Email Campaign Management • A/B Testing & Lifecycle Optimisation • Customer Engagement & Lead Follow-Up • Email Performance Reporting & Insights Platforms & Tools: Klaviyo, ActiveCampaign, Mailchimp, ConvertKit, HubSpot CRM, ManyChat, Meta Business Suite, Canva, ChatGPT, and Google Workspace. If your email marketing isn't delivering the results you expect, let's identify where customers are disengaging, remove the friction, and build a lifecycle strategy that turns more prospects into loyal customers.

As a seasoned travel planner, consultant, and personal assistant specializing in luxury safaris and wine tours, primarily in Kenya and South Africa, I am dedicated to curating unforgettable experiences for my clients. With a meticulous attention to detail, I offer comprehensive services that ensure a seamless and stress-free journey from start to finish. My expertise encompasses: * Tailored Itinerary Planning: Crafted to your preferences and budget, I design bespoke itineraries that showcase the best of each destination, ensuring every moment is memorable. * Travel Preparations Assistance: From navigating visa and vaccination requirements to providing packing recommendations, I ensure you are fully prepared for your adventure. * Personalized Research and Recommendations: Delving into your individual interests, I meticulously research and summarize places and activities, offering seasonal insights and tailored suggestions. * Booking and Reservations: Whether it's transportation, accommodations, restaurants, excursions, or activities, I handle all bookings and reservations, securing the finest options for your enjoyment. * On-Trip Personal Assistance: Even while you're on the move, my virtual assistance ensures you have support at every step, guaranteeing a smooth and enjoyable journey. With a passion for crafting extraordinary experiences and a commitment to exceeding expectations, I am dedicated to making your travel dreams a reality. Let me transform your next adventure into an unforgettable journey of discovery and delight. With over 3 years of experience in the travel industry, I have had the privilege of orchestrating unforgettable journeys for clients across the globe. Among my notable experiences include organizing a full end-to-end wine trip to South Africa, where I meticulously crafted an itinerary that encompassed visits to renowned wine farms such as Fairview, Amaya, and Simonsig, among others. In addition, I have curated exhilarating safari adventures in the breathtaking landscapes of Kenya. From the pristine conservancies of Ol Pejeta, Soysambu, and Masai Mara to the vast expanses of Tsavo East and West, I have facilitated immersive wildlife experiences that leave a lasting impression. Furthermore, I specialize in crafting luxurious coastal getaways along the picturesque shores of Kenya. From the vibrant cityscape of Mombasa to the serene beaches of Watamu, Malindi, and Diani, I have designed bespoke itineraries that blend relaxation with exploration, ensuring a truly indulgent experience for my clients. Drawing from these diverse experiences, I bring a wealth of firsthand knowledge and expertise to every journey I plan. Whether it's savoring the finest wines amidst the vineyards of South Africa, encountering majestic wildlife on an African safari, or unwinding on the pristine beaches of Kenya's coast, I am committed to exceeding your expectations and creating moments that will be cherished for a lifetime.

You’re spending too much time on tasks that shouldn’t need your attention - I fix that. Hi, I’m Geoffrey, a Virtual Assistant with 3+ years of experience helping founders, executives, and remote teams save time, stay organized, and run smoother operations. With a background in IT and hands-on VA experience, I provide more than traditional admin support — I also help with CRM setup, process improvement, workflow automation, and website support. Here’s what I can take off your plate: ✔ Inbox & Calendar Management ✔ Research, Data Entry, CRM & Website Support ✔ Administrative & Communication Support ✔ Project Coordination & Operations Support Why clients enjoy working with me: • Detail-oriented and dependable • Proactive communication and strong follow-through • Independent and organized • Skilled with admin systems, digital tools, and website-related tasks Client feedback: “Excellent writing and detailed follow-up. You can count on him for all your workloads.” Available 30+ hrs/week and open to long-term support. If repetitive admin work is pulling you away from higher-value tasks, let’s talk about how I can help.