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I am a Technical Support Specialist with over 7 years of extensive experience assisting clients with G Suite (Google Workspace) migrations and resolving Office 365 issues, including Outlook, Exchange Online, OneDrive, SharePoint Online, Microsoft Teams, Skype for Business, OneNote, and the Microsoft Office Suite (Excel, Word, and PowerPoint). I also have expertise in troubleshooting Windows (8, 10, and 11) and macOS problems, providing support remotely via phone, email, and in person. I pride myself on my strong problem-solving abilities and exceptional communication skills. Whether working independently or as part of a team, I am committed to delivering top-notch outcomes for clients. Additionally, I provide consistent support for desktop issues, ensuring that systems are secure and up-to-date with the latest antivirus software. I periodically evaluate system functionality to ensure optimal performance. Key Areas of Expertise - DNS Management, including DKIM, DMARC, and SPF configuration - Office 365 / Microsoft 365 Administration - Microsoft Azure Support - Google Suite / Google Workspace Administration - Microsoft Teams Setup and Troubleshooting - OneDrive Integration and Support - PowerShell Automation - Power Automate etc If you’re looking for a dependable professional who can handle your technical support needs with expertise and efficiency, click the invite button, and I’ll be happy to assist!

Thank you for stopping by my profile! With 13+ years of experience and over 35 professional certifications, I specialize in IT Systems Administration, Microsoft 365, and cloud solutions. I help businesses optimize their IT infrastructure, enhance security, and improve operational efficiency. 𝗪𝗵𝗮𝘁 𝗜 𝗢𝗳𝗳𝗲𝗿: ✅ System Administration – Windows Server (2022/2019/2016), Active Directory, DNS/DHCP management ✅ Technical Support – Proactive IT troubleshooting to minimize downtime & ensure seamless business operations ✅ Microsoft 365 & Exchange – Administration, migration, & security for Microsoft 365, Exchange Online & On-Premises ✅ Cloud Solutions – Microsoft Azure design, implementation, & optimization for businesses of all sizes ✅ Virtualization & Networking – Microsoft Hyper-V, TCP/IP networking, & IT infrastructure optimization 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? 🚀 Certified Expert – Microsoft 365 Administrator Expert, Azure Solutions Architect, and more ⚡Proven Experience – 13+ years of IT success across industries 🔹 Reliable & Efficient – Delivering solutions that enhance security, performance, & business continuity 💼 Business-Oriented IT Solutions – Tailored to your business needs, not just technical requirements 𝗟𝗲𝘁’𝘀 𝗪𝗼𝗿𝗸 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿! Looking for an IT expert to streamline your operations? Let’s connect! I’m ready to assist with system administration, cloud migration, technical support, and IT infrastructure management.

I am a Cloud Administrator and System Administrator with strong experience managing AWS, Azure, and Google Cloud (GCP) environments for businesses that require secure, stable, and scalable infrastructure. As an AWS and Azure System Administrator, I handle virtual machines, networking, IAM, backups, monitoring, patching, and cloud security hardening. I help organizations reduce downtime, improve performance, and maintain compliance while keeping cloud costs under control. I also support DevSecOps and infrastructure automation, allowing teams to deploy faster and operate more reliably. Whether you are launching a new environment, migrating from on-prem, or improving an existing setup, I take ownership from design to ongoing operations. Clients hire me because I am proactive, detail-oriented, and focused on delivering cloud systems that are easy to manage long term. Cloud Infrastructure Services AWS / Azure / GCP administration VPC & VNet design Compute, storage & networking High availability architecture Monitoring & alerting Backup & disaster recovery Cloud migration Cost optimization DevSecOps & Automation Terraform (Infrastructure as Code) CI/CD pipelines Docker & Kubernetes Secrets & key management Secure deployment practices Cloud Security IAM & Entra ID Logging & SIEM integration Threat detection & response Vulnerability management HIPAA, PCI DSS, SOC2 alignment If you need a Cloud Administrator, AWS/Azure Administrator, or Cloud Security Engineer, send me an invite. I’m ready to help you build and run reliable cloud infrastructure.

✳️Field and Remote Technical Experience: • Responding to and resolving technical queries from end users and VIPs via the ITSM tool • MDM Administration • Desktop troubleshooting • Ensuring Customer Documentation is kept up to date • Working with the team to identify and implement changes to Customer Environments to address common issues • Providing the highest level of Customer Service • Equipment request handling • Device management and stock control • Updating assets on our Asset Management system • Inbound and Outbound call handling • Experience in supporting Windows Desktop • Strong people skills • Understanding of networking fundamentals, TCP/IP, DNS, DHCP • Able to be self-sufficient and driven • Willing to learn new skills • Knowledge of AV equipment • Experience in troubleshooting issues with printers and network shares • Ability to provide VIP support, both remote and face-to-face • Detail-oriented and organised • Have the ability to work independently, autonomously, and take initiative • Can multitask and proactively manage various issues and conflicting priorities • Have strong and effective written and verbal communication skills • MDM (Mobile Device Management), Intune • Experience in supporting Apple macOS / iOS, Android, and MS Windows • Familiarity with an ITSM tool • Softphone Management • Veeam - You do not just hire service from me as a Customer support personnel, but also interest, honesty, passion, professionalism, and accuracy. I am eager to work with you to provide reliable, consistent, and high-quality work/service. ✳️ All ITSM tools I have used and am still using to succeed - ITGlue - VSA Kaseya Integrated - NinjaOne - Confluence - Halo - Zendesk - ConnectWise/AnyDesk - Screen Connect ✳️Experience with Project management, RMM/PSA platforms such as: - Zoho CRM - Slack Channel - Jira - ConnectWise Manage - Microsoft Rave - Azure DevOps - Microsoft Dynamics 365 and other related tools ✳️Communication Tools: - VSA Kaseya BMS - Slack channel - MS Outlook - Microsoft Dynamics 365 (Internal) - MS Teams - Ring Central - Cloud and desktop 🖥 and other related tools ✳️Experience with remote support cloud and desktop 🖥 tools such as - ConnectWise Control (ScreenConnect) - ConnectWise Automate - Zoho Assist - LogMeIn - Teams Viewer - SAAS VSA Kaseya RDP - MS Teams and other related tools - AWS - Amazon Workspace OTHER Technical ATTRIBUTES ✳️Troubleshooting ✳️Domain controller, Azure AD Sync, Azure Entra ID ✳️Networking, NTFS, Domain joined Printers and Scanners ✳️Configuration, Installation, and Deployment ✳️Collaboration, Communication, and Consistency ✳️Web development and design ✳️Microsoft Office applications (Microsoft Forms, SharePoint, Microsoft Azure OneDrive, Forms, OneNote, Outlook, Excel, Word, and PowerPoint slides for presentation) ✳️Database maintenance ✳️Field, Remote & Virtual assistance AWS Workspace ✳️Zendesk, Microsoft Teams, Zoom, Google Meet ✳️SCCM, GPO, and ADFS ✳️Microsoft Exchange Online ✳️ Microsoft Office 365 support specialist | Microsoft Office 365 GCC, Apps for Enterprise, Apps for Business, Apps for Education. ✳️ Ability to provide support for Cloud and SaaS products. ✳️ Customer retention focus, quick response times. ✳️ Data entry specialist. ✳️ I work across different time zones in compliance with security, privacy policies, and standards. Don't hesitate to get in touch with me, so we can discuss how we can work together to meet your Customer Service needs. I am a customer-centric approach Support personnel as I bring customers or end-users closer to my heart, by putting myself in customers' shoes. I have a strong passion for supporting end-users with their products, services, goods, or applications and providing top-notch customer experience through my Technical skills and communication soft skills. I would love to work with you 😎

I am an IT Security & Systems Administrator with years of experience in IT Support, Network Administration, IT Infrastructure Optimization, and Database & Business Applications. My expertise includes: ✔ Cloud Security & Administration • Azure and AWS workload optimization • Secure cloud architecture design • Cost-efficient cloud solutions ✔ Network Security (CCNA Certified) • LAN/WAN configuration and troubleshooting • Firewall management • VPN setup and endpoint protection ✔ Linux & Windows System Administration • Server deployment and management (RHEL, Ubuntu, Windows Server) • Active Directory and Group Policy management • Patch management and vulnerability remediation ✔ Database & Business Applications • SQL Server administration and optimization • Advanced Microsoft Office Suite (Word, Excel, PowerPoint) • Business application integration and support ✔ Security & Compliance • SIEM monitoring (Wazuh) • Vulnerability scanning (Wazuh) • PCI-DSS and ISO 27001 compliance implementation ✔ IT Infrastructure Solutions • Secure wireless networks (WPA3) • Penetration testing and encryption solutions • System automation (Azure Runbooks, PowerShell) Certifications: ✔ Azure Administrator (AZ-104) ✔ Cisco CCNA ✔ CompTIA Security+ ce Certification ✔ IT Specialist - Networking ✔ Google Cybersecurity Keywords: Cisco, VPN, Azure, AWS, switch, router, CCNA, Windows Server, RHEL, Ubuntu, Active Directory, LAN/WAN, Firewall Management, Wazuh, Penetration Testing, PowerShell, Wireshark, SQL Server, Advanced Excel, Database Optimization, IT Support.

Is downtime, email chaos, or sluggish systems slowing your business down? You need more than a quick fix — you need a specialist who understands your infrastructure and keeps it running. I'm a Top-Rated Microsoft 365 & IT Consultant with 8+ years of hands-on experience supporting SMBs across the US, UK, and Europe. I speak plain English, not tech jargon — and I'm focused on outcomes, not hours. ───────────────────────────── 🟢 MICROSOFT 365 ADMINISTRATION ───────────────────────────── • Full setup, migration & configuration — Outlook, SharePoint, Teams, OneDrive • Exchange Online, Azure AD & license management • Mailbox troubleshooting, sync errors & email security hardening ───────────────────────────── 🔧 TIER 2 & 3 IT SUPPORT ───────────────────────────── • Windows troubleshooting — BSODs, crashes, login failures, performance issues • Network connectivity, remote access, printer/scanner resolution • Application errors, patch management & PC optimization ───────────────────────────── 🖥️ MANAGED SERVICES & SYSADMIN ───────────────────────────── • Remote monitoring & management (N-able, Atera, and similar RMM tools) • Windows Server setup, maintenance & Active Directory (users, groups, GPOs) • Data backup, disaster recovery & endpoint protection ───────────────────────────── ⭐ WHY CLIENTS KEEP COMING BACK ───────────────────────────── ✔ 100% Job Success Score — Top-Rated on Upwork ✔ Trusted by clients across the US, UK & Europe ✔ Fast turnaround with proactive, clear communication ✔ Available for one-time fixes or ongoing managed support ✔ Flexible scheduling — short-term or long-term engagements ───────────────────────────── 📩 READY TO GET STARTED? ───────────────────────────── Whether you need urgent troubleshooting or a long-term IT partner, I'm here to streamline your systems, lock down your security, and eliminate the guesswork. Send me a message or invite me to your project — let's get your IT working the way it should.