Xerox is seeking Customer Service Representatives who want to provide excellent service to our client base. As a business world leader, Xerox offers outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. If you’re ready to make a difference in serving customers and finding solutions, we want to hear from you.
Customer Service Representative
Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training, support and assistance to lower level staff.
Schedules work to ensure accurate phone coverage,...