Customer Service Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need someone who knows how to communicate and help our clients that are using Infusionsoft. You won’t just be replying to customer’s emails all day. You’ll look for ways to make customers happy, educate them on how to get the most out of our service, help set expectations for realistic turnaround times, and help them succeed in their own businesses. You’ll be the supporting our two Account Managers who serve as the client’s primary point of contact but you’ll be interacting with them frequently as well. Requirements – We’re after someone who . . . - Has previous experience working remotely - Has previous experience in a support position - Has strong experience with Infusionsoft. (Knows how/where to identify problems within Infusionsoft in order to solve them and also build campaigns) - Has their own computer - Writes in a clear and concise manner (Must be able to communicate clearly to clients via email and in screencast recordings) - Enjoys teaching others and explaining technical concepts - Has patience to listen and grasp what customers are trying to accomplish - Loves learning and re-learning a product that is changing fast - Doesn’t need any hand-holding and isn’t afraid to make decisions - Has nerves of steel to take on criticism but has the heart that melts ice caps and can warm up the coldest of customers. - Killing with kindness is your mantra. - Understands that support isn’t about canned responses, it is about being the foundation which your team stands on in order to accomplish great things. A sample of the Infusionsoft work you’ll need to be able to do: - Troubleshooting and problem solving - Manually merge duplicate contacts - Clean up stuff like images, tags and old campaigns - Cleaning up saved searches that aren’t being used - Creating saved searches for custom reports - Creating new dashboard widgets using custom reports - Creating and or updating order forms (themes, pricing) - Creating, deleting or updating promo codes - Setting up tasks / notes so certain users get notified when something happens - Processing refunds - Building campaigns and understanding how to use decision diamonds This role will start with a 30 day trial and based on performance will become part time contract role at 10-15 hours per week. Our goal and hope is that you’ll rock it, grow and become a 30/hr a week contracted team member by months 3-4. More about us: We're a service company that develops sales funnels and marketing automation for online based entrepreneurs using Infusionsoft. We have a small team that is furiously improving our service in an effort to better support our clients and we’re growing fast. You can see what our customers say about us here: http://system.ly/what-people-say/ To complete this application you must fill out the application here: https://docs.google.com/forms/d/e/1FAIpQLScRz9qqrwpAoMrirpv-H83UYIpapjb6DZv1n7s5XkIwt9BRsw/viewform
Skills: Customer support Infusionsoft Administration InfusionSoft Marketing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Can you convince potential clients to sign up for our service? We answer clients WordPress questions and provide support to their WordPress tasks I need you to answer their questions when they are thinking about signing up. You will also need to be a go-between with our developer and the client. Provide estimated timelines to clients (along with quotes) for work to be done. Experience needed with: Customer Support WordPress Skype/email/Viber Excellent English and grammar are required. Getting clients convincing them to sign up is critical to our business. Being able to SELL our service is very important because that's how our business runs! The service you'll be convincing people to sign up for is our Guru Unlimited service. Http://www.yoursiteguru.com/guru-unlimited Also be willing to provide improvement ideas to me. While not answering questions I would like you to be prospecting, contacting not potential clients, and performing SEO on our website.
Skills: Customer support Sales WordPress
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for someone to join our customer service team for our amazon.com product line. We are looking for someone who is a go getter and will appease our customers! Maybe has worked with Amazon before (not a requirement but would be a big bonus for us to hire you) Previous customer service experience is a must! You would be checking emails in our amazon back office 2 times a day min and either replying back to people and solve their product issue by either sending them a complimentary replacement product or refunding them. Working during USA time zone is preferred. 10-12 hours per week. Thank you, Shawn
Skills: Cold calling Customer service Email Handling English Telephone Handling
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We need help from someone ASAP with strong FuseDesk and Infusionsoft experience: 1. We have a backlog that we want to respond to quickly and let customers know that we're working to resolve the issues quickly. 2. Establishing best practices and standard operating procedures in our customer service operation on FuseDesk. Need help with the transition and also to create guidelines for future team members. We work with WordPress as well, so knowledge there would be greatly valued to update FAQs and Knowledge Base as needed and create templates in FuseDesk and Infusionsoft as needed. Excellent english required, as well a willingness to learn our company's brand and voice. Hope we can work together!
Skills: Administrative Support Customer service Customer support Email Etiquette Email Handling Infusionsoft Administration Project management Shopify WordPress Writing
Fixed-Price - Expert ($$$) - Est. Budget: $6 - Posted
I want to hire who could help me to resolve the Processes Chain errors so mainly it will be processes chain support where I need help to find the errors when chain fail and get advise how to resolve it without sharing my screen. This help usually required a entire week once in a month and I can communicate the dates a week or 2 before the support start. I needed the quick respond time when I call cannot wait more then 10 minutes (very important) I may also use the help in development if I needed and found the person is proactive. I will communicate the rate over the Phone with my selected person.
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience - from negotiating account balances, to answering questions and actively listening for opportunities to expand and deliver great services.
Skills: Customer service Data Entry Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Learnlight(formerly known as ispeakuspeak), an innovative online telephone teaching platform with thousands of students around the world, is currently hiring. If you are a native or proficient speaker of English who can also teach German or a German teacher who is proficient in English and can teach English, we would love you to join our team and start an exciting career with Learnlight!
Skills: eLearning