Customer Service Jobs

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Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
General Summary: As a Customer Service Representative you will be responsible for providing exceptional service to our customers. This position is responsible for serving as a customer service and sales support resource providing top notch service to clients and customers for our firm. The Customer Service Representative is a front line position for interactions with customers; consequently, strong customer service and sales skills are essential. Principle Duties & Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
A clerical assistant needs to perform certain routine activities in any given organization. Along with these, there may be some organizational specific activities, that he may be required to execute. The clerk assistant job description generally consists of: Telecommunication activities, like answering calls, transferring calls to the right person or to the right department, and receiving and distributing messages. Typing letters and replies to the inquiries made. Sorting and filing papers, like memorandum, invoices, and letters. Assisting the senior clerk or other support staff in the administrative functions. Photocopying necessary documents and filing them properly. Updating the computer database by data entry. Compiling office records and updating the files. Sorting and distributing incoming mail and organizing the outgoing mail. Attending to the inquiries and providing the necessary information to the customers. Making the necessary arrangements for meetings between departments and or between the organization and the clients. Apart from the above, a clerical assistant may need to execute other duties that are specific to the department to which he is assigned. For instance, if he is assigned to the sales department, he may have to compile sales reports based on the sales for a particular day, week or month. If he is a clerical assistant in the purchase department, he may need to order materials or send the bills for settlement to the accounts department.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behaviour.
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
The Help Desk Agent maintains a proficient knowledge of the technical programs and is responsible for responding to Help Desk contacts, creating incidents, and assisting users with various systems issues. The individual may be asked to assist in special projects coordinated by a Team Lead. Essential Functions: -Provides friendly, courteous, and quality IT support to all users -Strives to meet or exceed all SLA goals -Respond to incoming telephone calls, voicemail, web-submissions, emails and / or chat for assistance from users experiencing problems -Supplies Level 1 technical support -Assists with advanced troubleshooting for special projects as directed by Team Lead -Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems and resolutions (i.e. software, hardware and client specific applications) -Documents customer issues in call tracking system (i.e. Service Manager or client system) -Meets all required Key Performance Indicators (KPIs) -Stays current on and adheres to established policies, procedures and documentation
Skills: Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are seeking a Remote Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. You will need to handle email and telephone assistance to help our customers to use our product. This position is REMOTE, you will work from 8am to 1pm EST Time. You will need to use our own computer to connect on our support interface. We will provide you a VOIP phone. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services ​Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Knowledge of Google Drive and Help Desk software is a plus
Skills: Customer service Customer support Zendesk
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
I need users for my site so it looks like I actually have people on site at www.freegoallist.com Looking for someone to find me 15 users to add to site. May become a weekly job for a few months. Requirements • Add email but email is double opt in User must confirm email in his/her email. • Must be in english • Must add 5 goals • Must add 1 comment on someone else’s goal • Must add 1 comment on 1 article must include some type of profile pic too Must finish in one week after accepting job. Will pay $50. on following Sat. after users requirements are confirmed.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Need a customer support representative who can work remotely and field calls from interested prospects for our program. Your job will be to make the initial call, mark the notes of every call in our shared notes sheet, and send txts and follow up emails through our customer support system for users we need to reach 2x per day. Looking for someone with previous experience for a possibly long term position. Must be RELIABLE, and agree to be available for the time periods you specify.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Searching for a rock star customer service representative / community manager who has impeccable English, can type like a wizard, and has the patience and friendliness to respond to high-volume emails. ABOUT THE COMPANY We are a close-knit company with a highly engaged email newsletter that receives thousands of member emails on a daily basis. Our newsletter is 100% free and promotes the best giveaways and deals found on the web. WHO WE NEED Your goal will be to respond to member emails in a fun, friendly way to brighten their day and make them engaged with our brand. You must LOVE helping people and thinking about each member as a real person, not "just a member." You must be able to think on their feet and present a clear, appropriate response for a variety of member questions. You must understand how sweepstakes work. This isn’t a rocket scientist position – it’s reliably answering member emails every day. If you’re looking to make some extra money, this could be a perfect position for you. TIME REQUIRED: Minimum 4 hours per day, 6 days per week. Time of day is flexible. Up to 40 hours/week available pending performance. KEY RESPONSIBILITIES: - Respond to member inquires, questions and comments using our CRM platform, Helpscout, within 48 hours of a ticket being created - Help optimize Helpscout processes and autoresponses - Proactively suggest and create templated responses as needed - Provide clear and concise directions to members who need help - Create customized workflows to help make reduce bulk mail - You will NOT be communicating with any members using the phone. This 100% online and email response related. REQUIREMENTS - Patient and friendly personality. We receive a lot of emails – many of them are similar in nature. You have to remember that each member is a real person who deserves a proper response, and at the same time not get discouraged is a member is angry - Impeccable written English and communication skills; knowledge of proper grammar - Have a desire to work efficiently and help members. - Extremely reliable. 2 hours minimum per day, 6 days a week. - High speed Internet connection - minimum 70 words per minute typing - Trustworthy and a good person - Open to daily communication with the marketing team via Slack (an instant message tool similar to Skype or AIM) and weekly video calls via Google Hangouts - Adherence to compliance guidelines as to what can and cannot be said to members. TO APPLY, ANSWER THE FOLLOWING QUESTIONS: 1. What is your current availability? What other types of commitments/projects you are working on? 2. What previous roles have you had that required online member service interaction? 3. What CRM tools have you used previously? i.e., Helpscout, Zendesk, and Groove? 4. Do you consider yourself a patient person? 5. Do you consider yourself an optimistic person? 6. Do you consider yourself reliable? 7. What time zone are you in? What days are you available to work (please include all days including weekends)? 8. Are you familiar with Skype, Slack and Google Hangout? 9. Please rate and detail your expertise in the English Language. Please rate-using 1-10. Provide a screenshot of your results from this speed-typing exercise. Must be dated today. http://10fastfingers.com/typing-test/english Provide a screenshot of your Internet speed. Must be dated today. http://www.speedtest.net/
Skills: Customer service Email Handling English Typing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are hiring a Customer Service team member ins the USA who has great communication skills, excellent English, uses our contact management program and our Magento Store email tools to send emails, update opportunities, and enter customer data, This contractor will also assist with these additional tasks: Traditional Customer Service ----------------------------------- * Send follow up emails to our customers when they order or express interest in our products. Use templates and modify them to fit the customer as needed. * Call customers or vendors to get email addresses, address details, or other information as needed, invite feedback, etc. Help with customer orders as needed. * Confirm or Get customer or prospect data from the web as needed, and update our sales database with current information for sales calls * Update customer records, email subscriptions, and send emails to different customers that match the customer type * Use Google Drive, gmail, web mail, Word, Excel, Basecamp, Goldmine Store Support ----------------------------------------------- * Help maintain calendar entries in Google Calendar * Keep track of tasks with Basecamp * Help update our Magento ecommerce store listings with current pricing, description, meta tag, images, image titles, features, attribute sets, weight, size, box dimensions, shipping data, warehouse data, etc. (Training resources provided) * Perform keyword research as needed to optimize product descriptions and update product descriptions to use these keywords (instructions available) * Update prices and products on sales flyers as needed Skills we are looking for: --------------------------------------------- We are seeking candidates that: 1. Work during our business hours, ideally between 9 am and 2 pm Central Standard Time. 2. Speaks fluent English, has excellent manners, and is professional 3. Has excellent reporting and communications skills, and is easy to manage, checks in often 4. Has a PC and internet connection in excellent health, and understands that windows updates and other PC care needs to happen during off-hours. (Before you are hired, we ask you to submit a speedtest on your computer by visiting speedtest.net.) 5. Experience in customer service and/or telemarketing is helpful 6. Magento store experience is a plus Our Culture --------------------------------------------- A. Accuracy and speed are very valuable here, as we are a fast growing company with a variety of needs. B. Honesty and integrity and highly valued here. We are a team, and work together well when everyone is honest and straightforward C. Day 1 matters the most, and so does every other day in your first 30 days. We believe in starting off on the right foot, so please put your best work forward at the beginning of the relationship. Showing up on time and submitting complete work, or partial work with explanations is the way we work best. You are most valuable if we don't have to chase you for explanations and inaccuracies. Please take pride in your work! We are an ethical employer with a good feedback score. If you are loyal to use, we are loyal to you. Daily reporting and training are expected. Each day you work, you must submit a list of completed work. If you go missing and don't check in, we will not respond favorably. Are you loyal and ethical, skilled in this area, and hardworking? Please apply!
Skills: Basecamp CRM Customer service GoldMine Lead generation Microsoft Word Telephone Handling
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Customer Service Representative will be responsible for; - Customer Service - To take new orders over the phone - Email Handling - Administrative Assistance - To Cooperate with US Team - To face Challenges and Goals Required Qualities. A customer service representative must have good interpersonal and communication skills, as well as strong phone, computer, and data entry skills. He/She must also be able to stay calm and professional at all times, especially when dealing with an irate customer.
Skills: Administrative Support Customer service Email Handling