Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Ideally, I'd love to find one person who have a good working knowledge of 4 languages. The job is to work on our Zendesk customer support account answering client inquiries. 70% of requests are answered using macros, so it's pretty easy. The job will require 2-3 hours a day at most. You must be able to dedicate up to 1 hour in the morning (8-10 CET) and up to 1 hour in the evening whenever it suits you (between 19 and 24 CET). I'll be always available on Skype whenever there's an more complex issue.
Skills: English French Italian Spanish
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
A clerical assistant needs to perform certain routine activities in any given organization. Along with these, there may be some organizational specific activities, that he may be required to execute. The clerk assistant job description generally consists of: Telecommunication activities, like answering calls, transferring calls to the right person or to the right department, and receiving and distributing messages. Typing letters and replies to the inquiries made. Sorting and filing papers, like memorandum, invoices, and letters. Assisting the senior clerk or other support staff in the administrative functions. Photocopying necessary documents and filing them properly. Updating the computer database by data entry. Compiling office records and updating the files. Sorting and distributing incoming mail and organizing the outgoing mail. Attending to the inquiries and providing the necessary information to the customers. Making the necessary arrangements for meetings between departments and or between the organization and the clients. Apart from the above, a clerical assistant may need to execute other duties that are specific to the department to which he is assigned. For instance, if he is assigned to the sales department, he may have to compile sales reports based on the sales for a particular day, week or month. If he is a clerical assistant in the purchase department, he may need to order materials or send the bills for settlement to the accounts department.
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I’m the founder of Hormones Balance (www.hormonesbalance.com), a successful and dynamic nutrition practice dedicated to helping women rebalance their hormones with nutrition. I have a large following of over 200K women and growing. I also got a publisher deal and I’m currently writing a cook book for hormonal rebalancing which I plan to make a best seller. My business is exclusively online and I run a number of ever-green programs. With that come many emails ranging from program enquiries, health-related questions and billing issues. We have documented hundreds of canned responses which will make onboarding faster and easier. This work is fueled by passion and the desire of changing how women view sickness and hormonal issues. It is important to me that this issue matters to you as well because you will be facing it every day in this work. If you find unwell people annoying, this work is not for you. If you want to be a part of changing the conversation about women’s health, you are coming to the right place. Roles and responsibilities • Lead the customer support team • Provide a 24-hour turn-around time for emails (with other team members) • Manage a small support team • Document and improve the canned replies and company processes • Process refunds • Answer emails from potential customers asking clarifying questions about the programs • Liaison with Infusionsoft support team to resolve unusual cases • Liaison with the payment processor company to troubleshoot • Take lead on projects such as giveaways, online health challenges -> this means creating a plan, working with sponsors, working out the event logistics and delivering it • Prepare a monthly “improvement brief” for things that can be done better Skills • You are highly organized and I love processes and order • You have used Trello, or equivalent • You are a good manager and can liaise with internal and external contractors • You have are familiar with HTML and great with Wordpress • You have a decent understanding of Infusionsoft • You have worked in the health space, with a health coach or equivalent • You are willing to learn new things Mindset • If you are having or had a health challenge (like an autoimmune condition, a hormonal problem) and you are fascinated how nutrition can reverse chronic disease, I would highly appreciate it as you can relate to this work. If you do, tell me about it • You are truly interested in health, food, nutrition and women’s health • You have empathy for the women who email us (many might be confused, foggy-brained or just angry) as you know it’s not their best day • You are dynamic and can handle occasional pressure • When you join, you are willing to invest about 6 hours of your time to go through my programs and learn what and how I teach. This content is worth hundreds of dollars. You will be getting it free and I’m just asking you to be willing to learn. Also, tell me this: what is your favorite breakfast :-) Lastly: you MUST be from the US. No foreign applicants, please. Thank you and I look forward to hearing from you. Magdalena.
Skills: Customer service Customer support Email Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello! We are TrueToSource, an online seller on Amazon US and UK looking to expand to selling on Amazon in Germany and Italy. We are looking for someone who is interested in a long-term working relationship to help with translating product sales copies and user manuals as well as providing customer service once the product starts selling. Requirements: - Translation from English to German and English to Italian - Native level German and Italian, plus fluent in English - You will need to communicate with our staff in English - Customer service (by email) will require attention 365 days a year, with response time within 24 hours. Preferred: - experience in customer service - experience in writing product sales copy for e-commerce (including SEO optimization) - detail oriented and friendly personality, with an eagerness to help customers Currently, we have two products that will be launched at the IFA in Berlin at the end of August. The translation work for the product sales copy will be required around mid-August, and needs to be completed in one week. Translation for the user manual will need to be completed by mid-September, and customer service is expected to begin in October when the product officially become available for sale.
Skills: Customer service Translation English Greek Translation English Italian
Fixed-Price - Entry Level ($) - Est. Budget: $1,000 - Posted
Hi my names Michael, I have a call center with 20 seats and looking for campaigns to work on We have done many different type of projects We would like to expand our call center from 15 agents to 25 in the next 2 months by the end of the year minimum of 50 agents. ALL OUR AGENTS SPEAK FLUENT ENGLISH Looking for the following -B2C -B2B -Data entry -Inbound -Outbound -Telemarketing -Live chat -Customer service !!ONLY APPLY IF YOU'RE LOOKING TO OUTSOURCE!!
Skills: B2B Marketing BPO Call Center Call Handling Cold calling Customer service Customer support Data Entry Inbound marketing Lead generation Outbound Sales Sales Telemarketing
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Hi, I am looking for someone who can give English Communication tutoring in person (tutoring in Sanur) for my colleague. She would like to improve her speaking skills as it is a requirement for her work. Please be sure that you have years of experiences teaching English communication for adult learners. Adding to this, she is looking for someone who is sociable and fun. Who would like to have a boring serious teacher after 8 hours working at the office :) Please message me if this fits you!
Fixed-Price - Intermediate ($$) - Est. Budget: $5 - Posted
I need more US-based people with US-based FB accounts who can locate and provide me with both screenshots of and links to highly engaging products (not brands). Most of these products will just show up on your newsfeed. $5 for every 5 links/screenshots. Requirement : - The ad/product post has more than 1k likes - The page like is less than 100k (not a big brand) - The post is less than 1 month old
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
KidPass is a website and mobile app that helps parents in New York City discover and book the best kids activities online. We are an early stage web start-up based out of Manhattan. We are growing at a fast clip and are looking to hire a full-time freelancer for our customer support team. This person will help us respond to customer issues from our members and also from kids activities providers that we work with in the New York City area. About You: - Has extensive experience using ZenDesk for customer support including using templates - Fluent in english with strong written skills, including a positive, friendly style of writing since you will be representing a beloved brand for parents and children - Is fastidious, reliable, and organized - Experience with using Salesforce cases and templates is a plus, but not required - Experience with using Intercom is a plus, but not required Initial project estimations are based on a trial contract which will be renewed based on our need and your performance.
Skills: Customer support Salesforce.com Zendesk