Customer Service Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Bookeo provides an online scheduling and reservation system for small and medium businesses in 123 countries and is translated into over 30 languages. Up to date, Bookeo has processed over 15 million bookings, for a total value of over 1 billion USD. We are looking for a Technical Support Agent to join our team and to work from 12pm to 5pm US Pacific Time, Monday to Friday. Availability to work for a few hours on weekends would be highly regarded. Please only apply if you are seriously interested and have the required experience. We're looking for someone reliable who values punctuality and work ethic and is looking for a long time position. JOB DESCRIPTION: We need a Technical Support Agent to help our customers get more information about our software and receive help with things like set up, configuration and various issues. A perfect match will have a curious mind for how things work and what makes them tick, an affinity for helping and teaching customers, and a constant thirst to learn about the next best thing. If you love to take initiative with customer issues and want to own the customer experience then this is your role. You will: - use our ticketing system to either reply to questions or forward them to developers - respond to customer product inquiries - resolve customer concerns raised during their account configuration and daily use - troubleshoot problems with our software and recommend corrective action - maintain a high level of quality of customer service and professionalism at all times - answer phone sales inquiries - occasionally test application updates to verify and confirm quality, notifying appropriate project managers of your findings - help updating our help articles IDEAL CANDIDATE QUALIFICATIONS - 2 to 5 years of relevant professional experience - Extensive experience troubleshooting SaaS software solutions - Outstanding follow-through and problem solving skills. - Resourceful, and detail oriented. Professional and friendly - Self-motivated and comfortable working independently - Top notch written and good spoken English skills - Reliable, punctual and attentive to detail - Excellent internet connection, headset and ONE of the following devices: Iphone, or android mobile phone, or Ipad/tablet. BENEFITS: We provide our technical support team with 10 paid holiday days/year and 5 paid sick leave days/year after you work for our company for 12 months.
Skills: HTML SaaS Technical Support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
PHOTONIX Solar Private Limited, has emerged in India as a leading inventor, innovator and implementer of leading-edge technology enabled solutions operating in the core business segments of Solar Photovoltaic Modules. A strong, customer-focused approach and the continuous quest for world-class quality have enabled it to attain and sustain leadership in its line of business. The company's businesses are supported by a wide marketing and distribution network, and have established a reputation for strong customer support. ​ Anyone that would apply must have an experience with ms word ms excel and ms power point and our applicant would be trained to use all this Intuit QuickBooks Accounting Software,Sage Simply Accounting Accounting Software,Peachtree Complete Accounting Software,AccountEdge Accounting Software for Windows,AccountEdge Accounting Software for Mac,Sage 50 Premium Accounting 2013 (formerly Simply Accounting),Business2Go software,Bookkeeper software,QuickBooks Pro 2012 software,The General Ledger,software,9.5,Bottom Line Accounting software,Balance Sheet Basics software and a Time Tracker. ​ experience with ms word ms excel and ms power point
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our fast growing tech company has room for additional customer care experts. Experience a supportive and rewarding long-term job opportunity with us. We require full fluency in English language with pleasant accent. Must have a quiet working place. This is a long term opportunity with growth potential. Are you who we seek?
Skills: Administrative Support Customer service Email Handling Letter Writing Live Chat Operator Phone Support Telephone Handling Virtual Assistant
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
Hi, I'd like your help to download all my instagram photos from the past 2 years, including text and hashtags. Ideally the original photo is downloaded, but if you don't find a solution, you can also take a screen shot and copy paste the text + hashtags underneath. The final content should be saved in a format that is easy for me to then send over to a web developer who will upload into a site to display both images and text.
Skills: Data Backup Data Entry Data Recovery Content Management
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Calling all people persons; we are building a team of fun and friendly critical thinkers and creative problem solvers to cultivate our customer relationships. Are you sociable, positive, and eager to join a rapidly growing, super cool, startup? Shoot us an email here! You are a social butterfly, a creative problem solver and a critical thinker. You are bright, sharp, curious, and upbeat. You are a fast leaner and a team player. Equipped with an entrepreneurial spirit and an understanding of the unique opportunities and challenges of a startup environment, you are prepared to tackle every task thrown your way with enthusiasm and ownership. -- What will you be doing? Brainstorm and implement strategies to improve the happiness of our customers, the most crucial aspect of our business Converse with people, mainly via email, to solve problems, answer questions, and share in their enthusiasm for our awesome products Monitor trends in customer comments to help our brand managers determine which products may need to be improved, or what the market is looking for Assist in building the most streamlined and efficient possible customer response system Jump in on any task that may require extra help, as one does in the startup environment
Skills: Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We bring on new customers on our product. We are averaging 21 new customers a month. When they come in, there are two processes that we have to do for them. 1. Is setting them up in our systems which takes 15 - 30 minutes. This time assumption is made based on the amount of time it took to create the training material on this process. I have created material on how to do the processes below. They will require the use of the technologies listed below, but again the training material will describe the processes. 2. The other is on boarding the customer, going over the product with them and making sure they are OK. You/Your Team will not be involved in this process, but you will work with the on boarding specialist to coordinate efforts as described in the training material. Requirements: 1. login to our customer portal 2. Use of GIMP and Microsoft Word 3. Login to our ticketing system to respond ONLY to new customer tickets. 4. Availability to answer new ticket requests 24/7 within 60 minutes of ticket request. By this we mean the ability to start the three minute processes outlined in "register a new cloud customer" or "Register a new on premise customer" the other steps can have a 4 hour turn around time. Time and Processes for Cloud Customers Minutes Process 3 Register a new cloud customer 1 Resizing Logos (Gimp) 2 Creating left top logo (Gimp) 3 Register a new cloud customer part II (Response from customer) 2 Register a new cloud customer part III (Response from onBoarding specialist) 9 Register a new cloud customer part IV (Setup) 5 register a new cloud customer part V (Create onBoard Guide in Microsoft Word) Time and Processes for on Premise Customers Minutes Process 3 Register a new on premise customer 3 Register a new on premise customer part II (Response from customer) 2 Register a new on premise customer part III (Response from onBoarding specialist) 5 register a new on premise customer part IV (Create onBoard Guide in Microsoft Word)
Skills: Microsoft Word
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Vacation Rental Management Company needs someone to offer phone support during the hours of 3PM EST to 11PM EST. Responsibilities: Appropriately directing calls for the following: *Customer Check-Ins *Client Care *Billing Issues Phone Support Specialist will summarize calls in written form and direct them to Management Must be able to work at least 5 days a week. Strong spoken and written English skills are a must
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an online English school and we are looking for great teachers to join our team! Being an online English teacher gives you very flexible working schedule. You will have 16 hours to choose and can work at home or anywhere with the laptop connected to a stable internet connection. This is sample link to help you understand more about how our classes ru: http://www.youedux.com/become-teacher/
Skills: Teaching English
Fixed-Price - Entry Level ($) - Est. Budget: $25 - Posted
It is a dual sim card phone. I have a US TMobile Sim and a China Mobile Sim. It works fine with wifi, however does not work well outside of wi fi. However, the group texting never works and I want to see if we can get that up and running as well. If someone can assist me with this, that would be great. We can arrange a time to skype in order to troubleshoot the phone. Thank you.