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Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I'm looking for a qualified person to manage our billing/chargebacks and also do quality testing on my sales reps. If you have any experience in this field please apply.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
The Tenant Contact Manager (TCM) serves as the primary contact for tenants via phone and email, providing 24-hour coverage for a multi-unit rental property (8 units) on the east coast (EST) of the United States. Preferred Qualifications: • Customer Service experience • Property Management experience preferred • Fluent in English required • Fluent in Spanish preferred • Basic maintenance troubleshooting skills • Good communication skills with a willingness to deal with an unhappy tenant when necessary Responsibilities: The TCM must be accessible to receive tenant phone calls and emails 24-hours a day to handle both emergency and non-emergency calls according to the Off-Peak and Peak hour action plans. • Off-Peak Hours = Monday through Friday, 5PM-9AM EST; Saturday and Sunday • Peak Hours = Monday through Friday, 9AM-5PM EST Emergency Maintenance Calls: • Problem-solve with tenants to minimize damage and avoid overtime service calls and; • Determine if a true emergency exists & dispatch emergency maintenance vendor, if necessary, and; • Off-Peak: Immediately Email (then call the following day during peak hours) the Operations Manager with event details including; Tenant information (name, unit, phone number where they can be reached, email address) and details about the issue, actions taken, and necessary follow-up items. • Peak Hours: Immediately Email (then call) the Operations Manager with event details including; Tenant information (name, unit, phone number where they can be reached, email address) and details about the issue, actions taken, and necessary follow-up items. All Non-Emergency Maintenance Calls & Issues: • Assess tenant needs and issues • Email (call if necessary) the Operations Manager with details including; Tenant information (name, unit, phone number where they can be reached, email address, best time to reach them) and details about the issue, actions taken, and necessary follow-up items.
Skills: Customer service Email Handling Property Management Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Seeking a person with customer support / account management experience to handle questions our customers have relating to our website or their accounts. Could include outbound calls as well to obtain updated payment information, email addresses, or other info as needed. Background: We are an 18 year old online community consisting of businesses who buy and sell computer related IT equipment. We need someone to help us field their questions, and to keep our member information up to date. Requirements: - Experience in a customer support role. - Excellent verbal communication skills - Excellent written communication skills - Technology to support QUALITY VOIP calls - Good people skills. - Reliable - Flexible schedule - 10-15 hours per week
  • Number of freelancers needed: 2
Skills: Administrative Support Call Handling Customer service Customer support Email Handling Phone Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I run a property management company and I need a virtual assistant who is fluent in both English & Spanish who can answer phone calls from tenants. I will create a google voice phone number that will forward to your phone. You will need to answer, take down the message from the tenants, and email it to me.
Skills: Data Entry Phone Support Spanish Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Answer emails to customer questions. Communicate with core team when any issues arise. Need to be able to clearly communicate in English (Native speaker preferred)
Skills: Email Etiquette
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need someone from the Philippines who knows how to manage a virtual call center. We have one cx service rep currently working. You would be responsible for hiring more people when needed. This is inbound and outbound. You will work with the owner everyday. What you say goes if you want to make changes it gets changed. We have a cx base but we also call referrals. This is not pressure calling but we do have goals. U must explain to me why you are the person for this job. Give me details. Answer these two questions? We currently use Nextivia to manage our call center is that software any good what would you recommend? Keep this in mind we have our own database we use to track cx. Second question how do you deal with the power and internet outages that you ave in the Philippines?
Skills: Cold calling Customer service Lead generation Outbound Sales Telemarketing Telephone Handling
Hourly - Entry Level ($) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Our Company is looking for a flexible individual that is passionate about taking care of our customer services. This is a fast paced environment. The qualified candidate needs to have excellent communication skills, a good phone voice, and exhibit the ability to multi-task. An overall upbeat, positive demeanor is key
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hey there! I'm Katherine, the founder of BetterBack. We are a three person team based in San Francisco, Miami and Manila. We are looking for someone with a passion for business who also happens to be warm, reliable and bubbly to join us from Utah to run our customer experience team! If you love biting off new challenges, can lead/ project manage new initiatives and have great problem solving skills, you’re our type of person. SOME INFO ABOUT BETTERBACK BetterBack is a posture strap that allows you to effortlessly sit in perfect posture, easing back pain—and preventing it. We recently raised $1.2M on Kickstarter (the 88th most popular project out of 232,346 projects!) which was super exciting! We’re building a small and lean team that optimizes for: - freedom (e.g. work from home or anywhere in world) - growth (e.g. not chained to one role over your lifespan with the company) - leadership development (e.g. everyone has something to teach and something to learn in the org; create space for that) - flexibility (e.g. it's all about GSD, not clocking in from 9-5) - awesomeness (e.g. we are all positive go-getters and we are looking for someone who is too!) We have ~22,000 backers who are on the journey towards getting a better back with us. They are all really, really awesome!! Your job would be to respond to our awesome community when they reach out to us via email, Kickstarter, Facebook, Twitter and YouTube. Once you have that nailed down, if you want to take on more, we'd love to have you brainstorm all the cool ways we can help people's backs get better and how we can continue to facilitate community. NOT YOUR BORING CUSTOMER SERVICE EMAILS We use LOTS of exclamation points and smiley faces when we talk to backers. We are looking for someone who can make our backers feel heard, validated, supported AND put a smile on their faces. They should feel like they got an email from their best friend, not a faceless brand when they reach out to us. NOT JUST AN AGENT...A LEADER We aren’t looking for a customer service agent. We are looking for a leader who loves strategy, process, systems and management. The kind of person who calls in the morning geeked out over how we can increase backer happiness and cut down on a large number of backer emails by implementing a HELP section on the website that answers common questions. And then leads the charge to bring it to life. The kind of person who loves managing our amazing teammate in the Philippines and who dreams up that 30 minute English lessons each week would help her accelerate her abilities even more. The kind of person who knows how to map out a social media strategy and shoots us a posting calendar with content ideas to review that turn out to be entertaining, informational and poignant. Basically a #bosslady or a #bossman. Someone who is smart, creative and knows how to GSD without a lot of hand holding. Qualifications QUALIFICATIONS -2+ years experience in customers support, marketing, sales or project management -Strong social media skills -4 year college or 2 year associate degree -Familiarity with CRM systems and practices -Familiarity with Google Drive, Dropbox and Asana or computer savviness where you are confident you could quickly teach yourself -Must be able to make at least a 1 year commitment (ideally longer and you grow with us) -Must have excellent writing skills -Must have positive, warm, bubbly attitude -Must be super reliable COMPENSATION -$15/hour -15-25 hours per week (depending on your skillset there may be the possibility for this to grow into a full time role) If you're interested in the position, please send us a response to our two latest customer service messages we received + a bit about yourself and experience!! #1 I opened the package from Better Back and realized that it was indeed something I had ordered from another phone as a result of a newspaper article. Even better is the way it feels once adjusted. I can't imagine ever taking a long ride in car or plane without this. Thanks, and sorry for the aggravation. Cathie #2 Thus is what I received today. Damaged box with 3 betterback packages inside. Looks like usps stamped all surfaces of box with 'received in damaged condition'. Additional Information If you're interested in the position, please send us a response to our two latest customer service messages we received + a bit about yourself and experience!! #1 I opened the package from Better Back and realized that it was indeed something I had ordered from another phone as a result of a newspaper article. Even better is the way it feels once adjusted. I can't imagine ever taking a long ride in car or plane without this. Thanks, and sorry for the aggravation. Cathie #2 Thus is what I received today. Damaged box with 3 betterback packages inside. Looks like usps stamped all surfaces of box with 'received in damaged condition'
Skills: Social Media Management
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for someone to administer a client survey on an ongoing basis. Would entail between 50-100 a year. you can message me here
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Zambon Company is looking for some hard working. Applicants should have excellent communications skills and present themselves professionally in person, via email, and phone. The primary duty is outbound calls to prospects who have expressed interest in our Company to invite them to visit our websit via email. Applicants should have some prior phone experience either in customer service, telemarketing, or phone sales and type 40 wpm A background in sales or marketing is a plus. The person's we are looking for should have some knowledge of the Hilton Head/Savannah area, such as customer's attractions,.Specific training provided. This is a full time position. Please send resume. The Positions We Have Available Are: Data Entry Clerk, Accounting Clerk, Clerical Administrative,Appointment Setter, Bookkeeper, Office Assistant, Customer Service, Payroll, Medical Biller Coder, Cashier candidate,Data Operator,Support Call Coordinator, These are the available positions we have and needed.
  • Number of freelancers needed: 23
Skills: Administrative Support Customer service Customer support Data Entry Virtual Assistant
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