FlightCar is hiring a ClaimsResolution Specialist located in the San Francisco Bay Area. The Claims Resolution representative should have experience in customer service, and will need to be highly proficient with modern technology. Must have a strong work ethic and a willingness to learn all aspects of Auto Damage Adjusting.
- Delivers a positive customer service experience to all internal, external, current and prospective FlightCar customers
-Intake damage claims and make contact customer within 24 hours of reviewing the claim.
-Promptly and effectively handles to conclusion all assigned claims with little to no direction and oversight
-Review facts of loss and damage photos in propriety software.
-Follow up with customer and/or repair facility until claim is resolved.
-Possible contact with 3rd parties including insurance companies and drivers.
-Manage multiple competing priorities in a fast paced environment.
-This is a heavily team oriented environment...