We are running two guest houses in London and are looking for responsible customer service representatives from Bulgaria to maintain communication with guests via chat, email and phone.
* 8 hours shifts (including night shifts from 7 pm to 3am Bulgarian time)
* 2 to 3 days off per week
* answer to booking inquiries, send standard email confirmations and give further details to guests regarding availability, house amenities, equipment, directions, surroundings etc. using our FAQ (full info about most common questions from guests will be provided)
* full training will be provided
* a lot of free time during the week
* a lot of free time during the shift: there 5 to 10 messages on average
* must be able to answer immediately or in less than 30 minutes
* fluent English and stable internet connection required
* previous experience in the hospitality or travel industry will be considered as a bid advantage
* previous experience with Airbnb will be considered as a big advantage
* friendly virtual working environment
* supervisor available 24/7 for emergencies
* more details will be given to selected candidates
Looking forward to hearing from you!