Customer Service Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $150 - Posted
Our company is growing and we need to call in some help. We’re an ecommerce business that sells primarily on Amazon.com. We need help with calling suppliers around the U.S. We have a list of approximately 100 suppliers that we need to call. We're not selling anything, we just need to ask a few questions to see is it possible and worth opening an account with them. After each call we make a simple note beside the supplier in the spreadsheet and move onto the next call. If everything works out we'll potentially have more of these lists to call after this one is complete. Thank you
Skills: Google Docs Telephone Handling
Hourly - Entry Level ($) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Just like in the title, I would like to hire an online math tutor who can help me with first year university math, it is because I would like to have a head start. This will include: 3-4 times a week, 2-3hours
Skills: Mathematics
Hourly - Entry Level ($) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
Hello, I have a site that was made for me that I am trying to figure out how to use and I need someone to walk me through on how to navigate through the site and figure out how to change things. I'm not new to wordpress, but the way this theme is set up is confusing and I need help asap on changing info, adding photos, etc...
Skills: WordPress
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
An Educational Consulting Firm is looking for a part-time assistant. He/She will handle correspondences and inquiries, bookings on our upcoming seminar, seat reservations and other little assignments that may arise.​ As stated above, he/she will handle correspondences and inquiries, bookings on our upcoming seminar, seat reservations and other little assignments that may arise.​ Basic bookkeeping experience, working without little or no supervision.
Skills: Bookkeeping Customer service Data Entry
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are an energetic business growing exponentially in the Music/Online Industry. We are searching for an excellent Client Care Expert who is reliable, fun to work with, tech savvy and adaptable. This position will demand extreme attention to detail, problem solving, and dealing with people. You will be expected to represent our culture and our brand with excellence. You will be responsible to learn quickly and adapt to our expectations. The Client Care Expert will be working closely with the President and Administrative team of our company. Primary areas of responsibility: Savvy Musician Academy exists to empower musicians. Without excellent customer service, we fail to serve the people we want to help. We want to exceed all expectations and create raving fans. There are two ways this position will be serving our customers: 1. Reactive – These are tasks like helping customers that have login problems or questions about their program or product purchase. This is troubleshooting, technical help, and getting people to the right place in a timely and professional manner. 2. Proactive – This position will be thinking and implementing new processes, new communication, reviewing emails sent to customers, etc. to ensure that We are providing solutions and happiness to our customers. This also involves things like sending notes of encouragement or other ways to show appreciation - We look for ways to start conversations with people. Although this position is focused primarily on implementing the Customer Care strategies, we value people who take initiative. It will be required of this person to constantly make things better for our customers by helping avoid and resolve issues, as well as suggesting improvements to the existing strategies as we constantly strive to improve our customer experience. Step 1: Please download the job profile to determine if you have the values and skills to fit our company. https://www.dropbox.com/s/0gp9c9ufcehbjg1/Client%20Care%20Expert%20Position.pdf?dl=1 Step 2: Complete the following personality profiles below: 1) http://predictablesuccess.info/quiz/quiz.php?id=13 2) https://www.16personalities.com/free-personality-test Step 3: Fill out this application https://www.surveymonkey.com/r/89DMWZY If you think you will be a good fit, please email victoria@savvymusicianacademy.com with the subject “Client Care" and more information about you, your results from the quiz and test above, your experience and your top 5 skills that could be an asset as a part of our company. We will respond to your message with more details regarding an interview over the phone or Skype as soon as possible if you qualify. Compensation will depend on character, skill and experience.
Skills: Administrative Support chat support Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Ezhome.com is a company cofounded by Odysseas (co-founder of odesk, now upwork) and Spiros (cofounder or PatternInsights). Located in Palo Alto, ezhome already has significant traction, a staff of almost a 100 people (the majority of them “upworkers") and has received significant funding from top VC firms in the valley. We aim to revolutionize the home services space, the way oDesk revolutionized how the world works! We have more customers than we can handle, and have been growing fast! We're looking for a warm personality with exceptional customer service skills to care for our customers end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Serve as the first line of customer phone support, answering questions as possible and transferring to Field Coordinators when needed - MUST be comfortable with phone calls - Manage all "non-service" related issues, requests and questions from our customers - Update CRM / Customer Relationship Management System (multiple steps involved per appointment) Requirements: - Fluent English speakers only please, must be able to speak English in a professional manner without evident major grammatical inconsistencies or mistakes - Have great written English communication skills as well - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM app, time tracking app, etc.) - Knowledge and/or willingness to learn about the gardening/landscaping industry is a plus! -Willing to work California (PST) business hours (9-6pm) -Willing to work within the $5/hr pay range Hours: Full Time, available during business hours PST 9am-6pm PST, as well as rotating Saturday availability (must be available at least one Saturday every 2-3 weeks)
Skills: English
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Customer Service Representative I is responsible for providing inbound and support to customer inquiries via the phone. Must be able to work in a fast paced high call volume environment, resolve customer issues and complete sale orders accurately and independently. In addition the Customer Service Rep I must proactively communicate with co-workers to ensure customer satisfaction and retention.
Skills: Administrative Support Customer service Data Entry
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
VIAHART is a designer, manufacturer, and distributor of toys and games. We make brands like Brain Flakes, Goodminton, Tiger Tale Toys, Matami, and YAY Toys (Check us out: http://www.amazon.com/shops/viahart)! We used to mostly sell to retail stores, but these days most of our sales come online. We have three people (two in China and one in the USA) and we're looking for our fourth! **Tasks (in no particular order)** -Customer service | 99% of it is done by e-mail. Hardly anyis done over the phone. You will be in charge of customer service for our whole company. -Tasks like. . . | "Can you please call [FedEx, the IRS, the Secretary of State, the customs broker, the trucking company, etc.] and make sure [the package will arrive, that we're doing this tax thing right, that we need to pay that thing, that there are no customs exams, that the pallets will be picked up]" or "Can you please research this topic and come back to me with a list of...that fit these requirements? Can you then rank them on an excel spreadsheet so that we can make a decision?" -Vendor Relationship Management | We have warehousing and fulfillment vendors in LA and Pennsylvania. You will periodically need to contact them about various things from whether we have enough box stock to whether they sent us the correct invoice. We do a ton of business with Amazon and from time to time you will need to contact them "about the way our pages are set up" or "what happened to that particular shipment" -Marketing | We periodically send out marketing E-mails soliciting reviews for our new products. We may do some social media stuff in the future, but we're not currently doing any. -Independent Contractor Management | We hire designers to design our packaging and various other things. Oftentimes they're overseas. You will manage their work and make sure it's done right. For example, we might contract a video editor. Your job would be to send him the files, tell him what we need, check that he does it and then upload the videos yourself to youtube, where you'll give them proper titles and descriptions. -Other Administrative Work | "Can you pay. . ." "Can you do this data entry" (we try to do as little data entry as possible, but it does happen from time to time) "Can you do this thing that you or I have never done before, but we should try?" **Requirements** -Fast internet and your own computer is needed (it's a work from home position) -You need to have good problem solving skills. -You need to be empathetic and understand other people. -Good and clear spoken English. -Good and clear written communication. -You don't need to be a mathematician, but you need to be able to do some math from time to time. Microsoft Excel Spreadsheet Skills (we use google spreadsheets, by the way). -You need to feel comfortable with learning new things. We're a small company so that means work will change from week to week somewhat regularly. -Good computer and google skills. -You need to have integrity and need to be a straightforward honest person. We have a zero-tolerance policy when it comes to low-integrity behavior. **Other info!** -Salary is negotiable, our ceiling is $15/hour. We have a cash bonus program that you can participate in after spending some time working with us. -We'd like to start out part-time to see if you like the work and if we like working each other. Hope to move to full-time, but without plans to add health insurance and other benefits besides salary. -Work is part-time or full-time, from home (unless you live near Astoria, Queens, NY, then it can be at the office). Hours are flexible, but you need to be available most of the time during USA working hours. -Company culture is all about continuous improvement. We're going to be improving everything we do constantly. "How can we make this faster, easier, cheaper, better for the customer? For us?" Company is pretty open with its information and the management (who is writing this) listens. Keyword Section: Virtual Assistant