Receive and process customer orders via phone, fax, email, EDI and/or e-commerce. Enter orders to system in a timely and accurate manner, in advance of established order cutoff time.
Identify customers’ special delivery requirements on individual orders. Initiate set-up of recurring delivery requirements on customers’ accounts.
Take responsibility for service to assigned accounts, and understand requirements of major customers
Enter delivery and return information into system promptly and accurately.
Daily invoicing of customers orders.
Receive and resolve customer complaints promptly, in accordance with local or regional processes.
Ensure customer special invoice handling requirements are fulfilled, where applicable
Perform desk audits, and document in accordance with audit policies