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Customer Service Jobs

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Hourly - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
I have the design (PDF.PowerPoint) done. The app is designed for 3 different types of users, a presenter or requestor (person needing help) the Technician (person providing the assistance) and the Lead (person monitoring the alerts) Basically a client contact Tech-Alert and signs up, they provide the name of the convention is taking place with and dates. Tech-Alert then inputs this information into the backend of the app including all the meeting rooms located at that property, then that generates a password that is passed along to the client. When the password is inputed it automatically populates the Sponsors or clients logo along with the convention location and meeting rooms located at that property. The user selects (from a drop down box) if they are a requestor, technician or monitor. from there other drop down boxes appear (depndant on their selection) mostly meeting rooms would be the drop down box and the Requestor and Tech select which meeting rooms they are working...
Hourly - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Candidate must be able to speak english! Your job will consist of anwsering your phone(which will be masked with our companies number) in our companies name and assisting customers with placing orders for delivery service. You will be responsible for collecting accurate information, sending email or sms confirmations, helping customers with selections, helping customers navigate the website,Taking credit card numbers, processing credit cards online, dispatching calls to drivers, internet research for customers, outbound calls to place orders for customers,escalating when needed for refunds or complaints. (**sales and social media marketing not required but a plus) Key skills needed to do the job: Organized Friendly Pay attention to details Flexible Fast learner ** YOU MUST WORK IN A QUITE ENVIRONMENT AT ALL TIMES (we are also looking for phone sales and social media marketing freelancers) FOR THE RIGHT FREELANCER, THIS POSITION CAN BECOME PERMANENT WITH INCREASED PAY AND/OR...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for Philippine call center to support US call center team.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
As a Level 2 Support Agent, you will: Learn and become proficient in solving technical issues in at least three of our products Solve complex technical issues escalated by Level 1 Support staff Proactively document, monitor and update Support tickets and actionable steps taken Support the Level 1 agent in communicating progress to the customers Submit software product issues (bugs) to product development for resolution Validate and document software bug fixes in product releases before they are made available to customers Stay up-to-date with all the latest technologies concerning our software products Create Knowledge Base Articles / Technical Notes Provide technical support and product training to other team members Participate in Team Meetings What we’d like to see in your background: Proficiency in using commonly available Windows platforms Proficiency in at least one of the following Oracle SQL Server ASP.Net Java Windows Networking UNIX...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Required Skills and Experience: Customer Orientation – You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate. Communication Skills – You must have excellent written and verbal communications skills and strong listening skills, so you can ask good questions and provide viable solutions to our customers. You must be fluent in English. Technical Skills – You don’t need to be a programmer or engineer in this role, but you do need to have above average computer skills, so you can learn our products and resolve basic operating system and/or database related issues. Customer Support Ticket Handling Skills – You need to be able to interact directly with customers (in English) through phone calls, emails, a ticketing system and live chat to be effective in this role. Business Orientation – 95% of our customers are businesses. You don’t need to be an expert in their specific industry, but...
Hourly - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
About the Keep Calm Network The Keep Calm-o-Matic is a fast growing social and ecommerce business, and the place for anyone to express their creativity, dreams and imagination. We’re on a mission to build a creative, positive social network which is loved by and well-engaged with its users. Our site sees millions of users each month, and we let them purchase the best designs, selling and producing a wide variety of personalised products and clothing. The company has staff in London and Bucharest and has recently won a place in the Smarta 100 “most brilliant small businesses in the UK”. We have a set of core values which we use to guide the business and our behaviour, and we would expect successful candidates to relate well to these. These values are: - It just works! Hard problems solved well, with no bullshit. - Customer delight. We do our utmost to give our customers an amazing experience. - Passion for well-designed tech products. We love building and working with great...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our company is looking for a Team Leader to manage our customer service department that includes 5 representatives from the Philippines. The Team Leader main responsibilities will be: 1. Recruitment and training of new representatives. 2. Supervising the Team's day to day performance and correct mistakes. 3. Arranging the work schedule and cover for any "holes". 4. Replying to "special cases". 5. Submitting customer service reports to the company's management. 6. Periodical training. 7. Management of admin tasks that are part of the team's responsibilities. The candidate MUST have (please do not apply/accept this job offer if you do not possess all the below): 1. Fluent English. 2. Experience with customer service as a representative and a manager. 3. Great attention to details. 4. Full orientation with Microsoft Office. 5. Comfortable working environment: New computer, fast internet connection and full office package. 6. Desire to work and meet expectations. The...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone that is fluent in English and cam make phone calls to individuals to deliver information about a service. Must have Knowledge with HIPPA need expert with cerner powerchart! can I call you? urgent!