You may initially be required to work for 10/hrs a week for integration and training. When you are up to speed, you would be required to work 20/hrs a week during US Central Time business hours (CST), which is 13 hours ahead of Manila time.
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
● Effectively manage large amounts of outgoing and incoming calls
● Generate sales leads
● Identify and assess customers’ needs to achieve satisfaction
● Build sustainable relationships of trust through open and interactive communication
● Provide accurate, valid and complete information by using the right methods/tools
● Meet personal/team sales targets and call handling quotas
● Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
● Keep records of customer interactions, process customer accounts and file documents
● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers
● Proven customer support experience
● Track record of over-achieving quota
● Strong phone contact handling skills and active listening
● Familiarity with CRM systems and practices
● Customer orientation and ability to adapt/respond to different types of characters
● Excellent communication and presentation skills
● Ability to multi-task, prioritise, and manage time effectively
● College degree
● A working computer with basic Office apps – Documents, Spreadsheets, Presentations
● Reliable high-speed internet connection, wired (DSL/cable) – at least 1Mbps download speed.
● A working microphone and speakers
● A quiet working environment.
How to Apply
To be considered for this position, please
1. Send us a proposal with the following:
● A cover letter – written on the body of the email message.
● Updated resume indicating contact details – email & Skype included
● A voice sample – record a 1-minute self-intro. This requirement will help us gauge your English proficiency/language skills.
Note: Please follow application instructions. This job puts a premium on attention to details.
Thank you and good luck!