Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Searching for a rock star customer service representative / community manager who has impeccable English, can type like a wizard, and has the patience and friendliness to respond to high-volume emails. ABOUT THE COMPANY We are a close-knit company with a highly engaged email newsletter that receives thousands of member emails on a daily basis. Our newsletter is 100% free and promotes the best giveaways and deals found on the web. WHO WE NEED Your goal will be to respond to member emails in a fun, friendly way to brighten their day and make them engaged with our brand. You must LOVE helping people and thinking about each member as a real person, not "just a member." You must be able to think on their feet and present a clear, appropriate response for a variety of member questions. You must understand how sweepstakes work. This isn’t a rocket scientist position – it’s reliably answering member emails every day. If you’re looking to make some extra money, this could be a perfect position for you. TIME REQUIRED: Minimum 4 hours per day, 6 days per week. Time of day is flexible. Up to 40 hours/week available pending performance. KEY RESPONSIBILITIES: - Respond to member inquires, questions and comments using our CRM platform, Helpscout, within 48 hours of a ticket being created - Help optimize Helpscout processes and autoresponses - Proactively suggest and create templated responses as needed - Provide clear and concise directions to members who need help - Create customized workflows to help make reduce bulk mail - You will NOT be communicating with any members using the phone. This 100% online and email response related. REQUIREMENTS - Patient and friendly personality. We receive a lot of emails – many of them are similar in nature. You have to remember that each member is a real person who deserves a proper response, and at the same time not get discouraged is a member is angry - Impeccable written English and communication skills; knowledge of proper grammar - Have a desire to work efficiently and help members. - Extremely reliable. 2 hours minimum per day, 6 days a week. - High speed Internet connection - minimum 70 words per minute typing - Trustworthy and a good person - Open to daily communication with the marketing team via Slack (an instant message tool similar to Skype or AIM) and weekly video calls via Google Hangouts - Adherence to compliance guidelines as to what can and cannot be said to members. TO APPLY, ANSWER THE FOLLOWING QUESTIONS: 1. What is your current availability? What other types of commitments/projects you are working on? 2. What previous roles have you had that required online member service interaction? 3. What CRM tools have you used previously? i.e., Helpscout, Zendesk, and Groove? 4. Do you consider yourself a patient person? 5. Do you consider yourself an optimistic person? 6. Do you consider yourself reliable? 7. What time zone are you in? What days are you available to work (please include all days including weekends)? 8. Are you familiar with Skype, Slack and Google Hangout? 9. Please rate and detail your expertise in the English Language. Please rate-using 1-10. Provide a screenshot of your results from this speed-typing exercise. Must be dated today. http://10fastfingers.com/typing-test/english Provide a screenshot of your Internet speed. Must be dated today. http://www.speedtest.net/
Skills: Customer service Email Handling English Typing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are hiring a Customer Service team member ins the USA who has great communication skills, excellent English, uses our contact management program and our Magento Store email tools to send emails, update opportunities, and enter customer data, This contractor will also assist with these additional tasks: Traditional Customer Service ----------------------------------- * Send follow up emails to our customers when they order or express interest in our products. Use templates and modify them to fit the customer as needed. * Call customers or vendors to get email addresses, address details, or other information as needed, invite feedback, etc. Help with customer orders as needed. * Confirm or Get customer or prospect data from the web as needed, and update our sales database with current information for sales calls * Update customer records, email subscriptions, and send emails to different customers that match the customer type * Use Google Drive, gmail, web mail, Word, Excel, Basecamp, Goldmine Store Support ----------------------------------------------- * Help maintain calendar entries in Google Calendar * Keep track of tasks with Basecamp * Help update our Magento ecommerce store listings with current pricing, description, meta tag, images, image titles, features, attribute sets, weight, size, box dimensions, shipping data, warehouse data, etc. (Training resources provided) * Perform keyword research as needed to optimize product descriptions and update product descriptions to use these keywords (instructions available) * Update prices and products on sales flyers as needed Skills we are looking for: --------------------------------------------- We are seeking candidates that: 1. Work during our business hours, ideally between 9 am and 2 pm Central Standard Time. 2. Speaks fluent English, has excellent manners, and is professional 3. Has excellent reporting and communications skills, and is easy to manage, checks in often 4. Has a PC and internet connection in excellent health, and understands that windows updates and other PC care needs to happen during off-hours. (Before you are hired, we ask you to submit a speedtest on your computer by visiting speedtest.net.) 5. Experience in customer service and/or telemarketing is helpful 6. Magento store experience is a plus Our Culture --------------------------------------------- A. Accuracy and speed are very valuable here, as we are a fast growing company with a variety of needs. B. Honesty and integrity and highly valued here. We are a team, and work together well when everyone is honest and straightforward C. Day 1 matters the most, and so does every other day in your first 30 days. We believe in starting off on the right foot, so please put your best work forward at the beginning of the relationship. Showing up on time and submitting complete work, or partial work with explanations is the way we work best. You are most valuable if we don't have to chase you for explanations and inaccuracies. Please take pride in your work! We are an ethical employer with a good feedback score. If you are loyal to use, we are loyal to you. Daily reporting and training are expected. Each day you work, you must submit a list of completed work. If you go missing and don't check in, we will not respond favorably. Are you loyal and ethical, skilled in this area, and hardworking? Please apply!
Skills: Basecamp CRM Customer service GoldMine Lead generation Microsoft Word Telephone Handling
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Customer Service Representative will be responsible for; - Customer Service - To take new orders over the phone - Email Handling - Administrative Assistance - To Cooperate with US Team - To face Challenges and Goals Required Qualities. A customer service representative must have good interpersonal and communication skills, as well as strong phone, computer, and data entry skills. He/She must also be able to stay calm and professional at all times, especially when dealing with an irate customer.
Skills: Administrative Support Customer service Email Handling
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
I need someone to review the cocktail menus of craft cocktail bars in Los Angeles -- with a list we provide -- and then log the ingredients in an excel spread sheet, separating out each individual ingredient, logging the name, and the restaurant/bar. We're looking doing this for 100 bars. You can get an example here: http://www.latimes.com/food/drinks/la-fo-cocktails-html-20150516-htmlstory.html. You'll need to: 1) Go to the website 2) Determine if there's a cocktail menu 3) If there's a cocktail menu, document each ingredient used (if no cocktail menu, note that) 4) Obtain cocktail recipes for 100 different bars For each cocktail, you'll need to list out: 1) Name of the drink 2) Name of the bar (with a link) 3) List each ingredient Here are the list of cocktail bars: 1) Yelp -- each city has a cocktail bar list: Los Angeles: http://www.yelp.com/c/la/cocktailbars (17 different cities in Los Angeles, each with their own top 10 bar lists) San Diego: http://www.yelp.com/search?find_desc=Cocktails&find_loc=San+Diego%2C+CA Orange County: http://www.yelp.com/search?cflt=cocktailbars&find_loc=Orange+County%2C+CA 2.1) https://www.timeout.com/los-angeles/bars/best-cocktail-bars-where-to-find-the-classiest-cocktails-in-la 2) http://la.eater.com/maps/best-los-angeles-cocktails-drinks-map-guide 3) http://www.gayot.com/restaurants/best-losangeles-ca-top10-craft-cocktail-bars_2la.html 4) https://www.thrillist.com/drink/los-angeles/best-cocktail-bars-in-los-angeles-california-for-mixed-drinks 5) http://www.welikela.com/best-cocktails-in-los-angeles/ 6) http://www.welikela.com/best-cocktails-in-los-angeles/ 7) https://foursquare.com/top-places/downtown-los-angeles/best-places-fancy-cocktails 8) https://www.groupon.com/lists/los-angeles/the-best-los-angeles-cocktail-bars
Skills: Data Entry Research
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Skills: Call Handling chat support Customer service Customer support Data Entry Email Handling Telephone Handling
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
I have a six page data collection form that I need Locked, made user friendly, and have it self determine if more forms are required. The form once completed by the client must email or save to be returned to me for processing. ​ Taking my forms and augmenting them into the format I require. ​ The current documents are in word, i just need them taken the rest of the way.
Skills: IMacros Microsoft Excel Microsoft Word
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is position for more than 30 hours a week. Applicants should be aware of working time in pacific time zone Responsibilities include, but not limited to: - Responds to customer emails , chat and phone also maintain Facebook page and answer messages in timely and accurate manner. Follows up with the customer until the issue is fully resolved. - Responsible for data input, tracking, and reporting of key performance metrics. Identifies areas for improvements and makes recommendations based on customer feedback and factual information. Qualifications: - Previous customer service experience - Excellent English written and verbal communication skills - Experience in using CMS - Efficient and highly organized -Conference calls and presenting reports daily on end of shift ( 8 am - 4 pm ) PT zone Answer question and type #10 at beginning of your proposal so I can make sure you read job posting
Skills: Administrative Support Customer service Data Entry Virtual Assistant
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further!​ Job Duties and Responsibilities: Bilingual Customer Service Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.​ Skills - Experience and Requirements: A successful Bilingual Customer Service Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills
Fixed-Price - Entry Level ($) - Est. Budget: $775 - Posted
Property Management company is looking for a full time property manager representative. Requirements are 45 hours a week. Knowledge of Microsoft office. Good communication English skills. Highly organized and self motivated and able to work with minimal supervision. This is a home based job. Answering calls, handling prospective clients issues, dealing with invoices and accounts payable and receivable. Hours of work 8 a.m. to 6 p.m. Central US Time. Only serious applicants that want to work from home only. Must be highly organized.