I am looking for a virtual assistant to take over a moderate amount of customer service work. The business that you will be working for is an online retailer of LED footwear.
The job will entail answering emails. The type of emails that you will receive will be general inquiries, questions about returning / exchanging items, and also about replacing / fixing faulty shoes.
To start with, this job will take care of one email account, which receives around 80 - 120 emails per week, although there is a possibility of taking care of another email account too. Generally this takes 1 - 2 hours per day. The job will also require working with the back-end of the business when returns labels need to be created, and replacement items need to be sent out.
We have general protocols for a lot of the emails that we receive and processes that we do, meaning that a lot of the work will be relatively easy and quick, but some will require you to use your judgement.
The starting budget is $75 - $100 per week, but this is open to negotiation, and will also depend on the amount of work that needs to be done (which may increase over time!).