A VPN company is looking for skilled individuals who will provide remote technical support to our clients.
- EXCELLENT CUSTOMER SERVICE SKILLS. (we'll closely monitor all your actions and require screenshots taken every 3 or 5 minutes, with no exceptions).
- Strong knowledge of all Windows operating systems (XP, Vista, 7, 8, 10)
- Strong knowledge of Mac OSX
- Strong knowledge of mobile OS (iOS, Android, Windows Phone, BlackBerry 10)
- Must be familiar with current VPN protocols (OpenVPN, PPTP, L2TP, SSTP).
- Strong knowledge of DDWRT, Tomato and other router operating systems
- Ability to configure VPN tunnel remotely
- Ability to troubleshoot VPN connection problems
- Must be familiar with WHMCS system and Radius servers.
- Online support via chat (Zopim)
- Assist clients with VPN configuration tasks on PCs, Mac, mobile phones and routers (TeamViewer remote support)
- Reply to support tickets in a timely manner (max 15 min first reply)