You've landed at the right place. oDesk is now Upwork. Learn about the new platform.

Customer Service Jobs

820 were found based on your criteria

show all
show all
only
only
only
show all
only
only
only
only
only
show all
only
only
only

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are growing CSC and looking for long term employees. We are looking for Team Leaders/QA/Trainer that can work with us with ISP background. Skills and Qualifications should include: • Assess training needs and assist operations manager to provide necessary training materials needed • Designs and develops effective training methods • Provides effective way of training Presents information using a variety of techniques, including discussions, role playing, team exercises and visual materials. • Communicate with employees especially with agents to make sure everyone is calibrated with any new updates in terms of processes, policies, etc. • Provides recommendations to improve services to both internal and external clients/customers • Provides statistical and performance feedback to agents in a regular basis with coaching for more improvement. • Monitors performance progress of agents • Records statistical feedback on a regular basis • Sends all reports on a regular basis...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Required Skills and Experience: Customer Orientation – You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate. Communication Skills – You must have excellent written and verbal communications skills and strong listening skills, so you can ask good questions and provide viable solutions to our customers. You must be fluent in English. Technical Skills – You don’t need to be a programmer or engineer in this role, but you do need to have above average computer skills, so you can learn our products and resolve basic operating system and/or database related issues. Customer Support Ticket Handling Skills – You need to be able to interact directly with customers (in English) through phone calls, emails, a ticketing system and live chat to be effective in this role. Business Orientation – 95% of our customers are businesses. You don’t need to be an expert in their specific industry,...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
As a Level 2 Support Agent, you will: Learn and become proficient in solving technical issues in at least three of our products Solve complex technical issues escalated by Level 1 Support staff Proactively document, monitor and update Support tickets and actionable steps taken Support the Level 1 agent in communicating progress to the customers Submit software product issues (bugs) to product development for resolution Validate and document software bug fixes in product releases before they are made available to customers Stay up-to-date with all the latest technologies concerning our software products Create Knowledge Base Articles / Technical Notes Provide technical support and product training to other team members Participate in Team Meetings What we’d like to see in your background: Proficiency in using commonly available Windows platforms Proficiency in at least one of the following Oracle SQL Server ASP.Net Java Windows Networking UNIX Networking Excellent...

Hourly - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are looking for a customer service person to work for our company. REQUIREMENTS TO APPLY FOR THIS JOB: 1. Must have good internet connection and own computer. 2. Must live in Thailand 3. Must read and write PERFECT English 4. Must be able to start right away 5. A quick learner and to be able to think on your feet *** Working hours are 9am - 5pm Monday to Saturday. Job will include: - Answering Emails - Replying to emails - Picking the right template - Helping clients with invoices - Very occasionally calling clients that have issues with our service. Job is extremely easy and all training will be given. Please contact me if interested.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is a fast moving dynamic environment where flexibility and adaptability are key attributes needed for success. As a customer service representative, you're customer focused, articulate and motivated with some customer service based experience and excellent written and verbal communications skills. You must be able to work well within a team and be able to demonstrate your own initiative when required. A CANDIDATE WE ARE LOOKING FOR: - You have retail or customer service experience ; or you just like helping other people - You understand customers needs and enjoy connecting them with the right solution - You engage well with others and are passionate about providing an exemplary customer experience - You're a team player who thinks quickly on your feet - You're excited about the prospect of growing and learning in a changing environment RESPONSIBILITIES: - Act as the first point of contact for customers, potential customers, partners/visitors to the corporate offices. -...

Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Hi there, I need someone to please teach me how to speak Tagalog. I'm friendly, and very eager to learn. I need intensive training for 18 hours per week. - 2 hours per night Monday - Friday - 4 hours per day Saturday & Sunday I am using language learning software Rosetta Stone to learn, so the 2 hour lessons will be having conversations to reinforce what I have learnt. I need someone who is patient, and prepared for me to not be able to say anything for the first few weeks! Thank you for your applications. :)

Hourly - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Earn up to $10 per hour. Download Android Application and video-chat with people over the app. This job start at August 1 and end at August 8. # How to work 1. Send us your information (1) Download "Fivy" from https://goo.gl/7k2eF6 (2) Launch app & agree to the term. (3) Tap the button at right top of the screen. (4) Select “Contact us” (5) Send a mail with the format as follow. Your full name 2. Use app on this flow as below (1) Send “Like” to all users in your list. (2) If you get “Match!”, then talk with your match for 1~3 minutes. (3) After the talking, hang up and go back to the list. (4) Back to (2) and repeat from Aug 1 to Aug 8 in 20:00 to 24:00. (PST) # Requirements - You’re 18~29 years old women. - Have Android Phone. OS Requirement 4.4+. (Without LG Davices) - 2 or more selfies when you apply. - Fluent English, Talkative attitude - Reliable and friendly!
Skills: English

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking to hire someone to answer the phone from people who are looking to sell their property and to schedule appointments for a real estate investment company poised for massive growth this year. The person awarded the job will be hired on a trial basis with hopes of long term, permanent work for our company. We are a family owned business that prides its self with costumer service. We are looking for the right person to help us take this business to the next level. The Purpose • Bring to life the personality of our company through the phone when the call is answered. • Create a relationship with the client • Get the information needed from the seller about the property • Schedule an appointment for viewing the property Expectations • Calls will only be forwarded to you when no one is in our office to receive them o More Details on this during the Skype Interview • Expect to receive 5-15 calls per day • Average call is about 20-30 minutes • Actual talk time...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Tier 1 • Responds to customer inquiries concerning system software and applications • Documents and logs all contacts and actions into database per specified guidelines • Provides direct technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications • Work through resolution of technical service calls according to generalized procedures and specialized understanding of complex product issues • Ensure that all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation • Escalates to Tier 2 if there are unresolved uncommon issues with concise details of the said issue - descriptions, symptoms, specific errors, actions, etc. Interested parties may send their AVR (Audio voice recording). Applicants with AVR will be given priorities. Thank you!

Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
I m a student from Spain. I m looking for an english teacher. USA native Speaker is required. I need to improve both speaking and listening. We could work only via Skype. Thanks a lot