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Customer Service Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
ACCOUNTS RECEIVABLE plus ACTIVE x 2 positions available NOW, IMMEDIATE START. SKip tracing / Debt Collection ADMIN on not found or moved address clients who have taken out a cash loan $50-$500 with our various companies. They need to be followed up via email and sms daily which will be through Infusionsoft and also mobit.com and or 180sms.com for sms and email direct from email address provided from us , also infusionsoft log in . We require a systemised and attention to detail type of worker that has an accounting mind that can also work out amounts that are no owes due to the non response the client has chosen, you will then put them onto a new repayment arrangement that will need to be followed up on and monitored. Great opportunity to show your great attention to progress you will also see your results in the following weeks totals, so its important that you are great at excel and crm management as well as diligent relentless debt collection, this position will also involve once the debts are on top of in contacting our premium clients of over 8500 in sms and email marketing for new cash and homeloan reviews.
  • Number of freelancers needed: 5
Skills: Account Management Accounting Accounts Receivable Management Bookkeeping Collaborative filtering Collection Agencies CRM Customer service Customer support Data Entry Defect Tracking Email Etiquette Email Handling Email Technical Support Infusionsoft Administration InfusionSoft Marketing Microsoft Dynamics CRM Microsoft Excel SMS SMS Gateway Telephone Handling
Fixed-Price - Entry Level ($) - Est. Budget: $300 - Posted
Hi there, We are running two guest houses in London and are looking for responsible customer service representatives from Bulgaria to maintain communication with guests via chat, email and phone. * 8 hours shifts (including night shifts from 7 pm to 3am Bulgarian time) * 2 to 3 days off per week * answer to booking inquiries, send standard email confirmations and give further details to guests regarding availability, house amenities, equipment, directions, surroundings etc. using our FAQ (full info about most common questions from guests will be provided) * full training will be provided * a lot of free time during the week * a lot of free time during the shift: there 5 to 10 messages on average * must be able to answer immediately or in less than 30 minutes * fluent English and stable internet connection required * previous experience in the hospitality or travel industry will be considered as a bid advantage * previous experience with Airbnb will be considered as a big advantage * friendly virtual working environment * supervisor available 24/7 for emergencies * more details will be given to selected candidates Looking forward to hearing from you!
Skills: Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $900 - Posted
Homewares business requires chat support. I need a team of people able to provide support for my homewares business, not a single provider so please only teams should apply. Must be fluent in US style english. Best not waste both our time if that is not the case. I provide a script, your team handles the customer chats, and provides feedback on questions you could not answer. I review all the chats to ensure yes, your english is quality and your operaters are useful. Looking for a long term relationship. Budget is monthly.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Guaranteed hourly wage. Call to only businesses. Find people at companies, gather information from receptionist, navigate phone system. Calls made only during US time zones (8am to 8pm eastern time (UTC-4). Minimal talking. Dialer does all the work. You just navigate it with receptionists. All you need is headset on your computer and internet browser. Can be done completely flexible. Work anytime for very short or long duration of being logged in. You choose. Please apply today!
  • Number of freelancers needed: 20
Skills: Administrative Support BPO Call Center Call Handling Customer service English Telephone Handling
Fixed-Price - Entry Level ($) - Est. Budget: $100 - Posted
Hi, I need that you find 100 peoples in US or Canada (decision maker) that are using a support platform like Zendesk for example for their company. I will need that you contact them and ask them a few questions : 1. What is the product you are using 2. What is the thing you like the most about it 3. What is the thing you hate the most about it 4. Why 5. Why 6. Why 7. Why 8. Why 9. Ask them if we can contact them again with a mockup of a new product (take their phone number) 9. Said thank you for their time and ask if they want to give their email to be kept informed of a new platform of support. As to be finish by 11 feb 2016 at 14h00 eastern time (GMT -5h00) As to be done in a excel sheet or google sheet
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com is a company cofounded earlier in the year by Odysseas (co-founder of odesk) and Spiros (cofounder or PatternInsights). Located in Palo Alto, ezhome already has significant traction, a staff of almost a 100 people (the majority of them “upworkers") and has received significant funding from top VC firms in the valley. We aim to revolutionize the home services space, the way oDesk revolutionized how the world works! We have more customers than we can handle, and have been growing fast! We're looking for a few warm personalities with exceptional customer service skills to care for our customers end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage a set territory of customers as their main point of contact and the primary person responsible for keeping them happy. Examples of daily communications may involve, upgrading a current plan level, coordinating a visit for an irrigation check or repair, monitoring and issuing referral credits, answering general service questions, etc. - Update CRM / Customer Relationship Management System (multiple steps involved per appointment) - Respond to customers in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between the Sales Team, Service Team and customers Requirements: - Must be Located in the UNITED STATES or CANADA! - Native English speakers only please, must have great oral and written communication skills - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40+ hour/week role and must be fully available M-F 9 - 5:30 PT. Possible work one day on the weekend (for 4 - 5 hrs) in exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
  • Number of freelancers needed: 3
Skills: Customer service Email Handling English Helpdesk Phone Support Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We have a rental accommodation website. We need an experienced customer service consultant to come on board and prepare all customer service elements. i.e website customer service requests Automated customer service emails Handling manual & training for live chat Training manuals for customer service and how to respond to emails and phone calls To then implement and train the customer service staff
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service Representative needed for a growing ecommerce site. Main duties include handling inbound inquiries from new or existing customers via email, on-boarding new clients, escalating technical issues, and general customer correspondence. About 5-6 hours per day during weekdays, flexible on time of day. Work virtually ok. Priority will be given to candidates demonstrating good communication skills, consistency and a true interest in working with and assisting clients (and going the extra mile).
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