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Customer Service Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com is a company cofounded earlier in the year by Odysseas (co-founder of odesk) and Spiros (cofounder or PatternInsights). Located in Palo Alto, ezhome already has significant traction, a staff of almost a 100 people (the majority of them “upworkers") and has received significant funding from top VC firms in the valley. We aim to revolutionize the home services space, the way oDesk revolutionized how the world works! We have more customers than we can handle, and have been growing fast! We're looking for a few warm personalities with exceptional customer service skills to care for our customers end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage a set territory of customers as their main point of contact and the primary person responsible for keeping them happy. Examples of daily communications may involve, upgrading a current plan level, coordinating a visit for an irrigation check or repair, monitoring and issuing referral credits, answering general service questions, etc. - Update CRM / Customer Relationship Management System (multiple steps involved per appointment) - Respond to customers in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between the Sales Team, Service Team and customers Requirements: - Must be Located in the UNITED STATES or CANADA! - Native English speakers only please, must have great oral and written communication skills - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40+ hour/week role and must be fully available M-F 9 - 5:30 PT. Possible work one day on the weekend (for 4 - 5 hrs) in exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
  • Number of freelancers needed: 3
Skills: Customer service Email Handling English Helpdesk Phone Support Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We have a rental accommodation website. We need an experienced customer service consultant to come on board and prepare all customer service elements. i.e website customer service requests Automated customer service emails Handling manual & training for live chat Training manuals for customer service and how to respond to emails and phone calls To then implement and train the customer service staff
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service Representative needed for a growing ecommerce site. Main duties include handling inbound inquiries from new or existing customers via email, on-boarding new clients, escalating technical issues, and general customer correspondence. About 5-6 hours per day during weekdays, flexible on time of day. Work virtually ok. Priority will be given to candidates demonstrating good communication skills, consistency and a true interest in working with and assisting clients (and going the extra mile).
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Provide Customer Service / Technical Support for our ongoing customers. Will provide service on the following solutions that we presently serve: HOSTED PBX. AVAYA IP OFFICE Will need to have good command over English. Preferred background in supporting Telecomm customers. This is a 100% work from anywhere position with working hours in US EST (New York Time 9am to 5pm). Will also provide training.
Skills: Communications Customer service Customer support Technical Documentation Technical Support Telecommunications Engineering
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Viral Marketing, LLC is looking for someone to lead our customer support efforts for our website elitedealclub.com! Elitedealclub.com is an online daily deals site with over 100,000 subscribers signed up to have access to deals that go live every day. We want a reliable person that we can trust to free up our time to grow the company. We are looking for someone with the following skills and traits: -Ability to learn quickly. We need you to learn our systems and be up and running fully within a few days from the start. We'll train and help out along the way of course. -Flexible working hours and ability to adapt to changes. We are wanting someone available 7 days per week. -Proven communication skills. Must be able to speak and write in english strongly. -Job requires friendly demeanor both in email and phone support. -Previous customer support experience preferred. -Proven knowledge of the Amazon Marketplace is preferred.
  • Number of freelancers needed: 5
Skills: Customer support Email Handling Typing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
If you have strong communication skills and enjoy helping others, apply today to Us Universal Biosensors is seeking Customer Service Representatives who want to provide excellent service to our client base. As a business world leader, Edward Jones investments offers outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. If you’re ready to make a difference in serving customers and finding solutions, we want to hear from you. Customer Service Representative Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following: •Responds to telephone inquiries and complaints using standard scripts and procedures. •Gathers information, researches/resolves inquiries and logs customer calls. •Communicates appropriate options for resolution in a timely manner. •Informs customers about services available and assesses customer needs. •Provides functional guidance, training, support and assistance to lower level staff. •Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems. •Prepares standard reports to track workload, response time and quality of input. •Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. •All other duties as assigned. If you meet the requirements of this position and are ready to work for a world-class company with a great marketplace reputation, apply today.
Skills: chat support Customer service Customer support Data Entry Live Chat Operator Phone Support Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Fast growing biotech startup is looking for someone to join our team to help manage multi-million dollar projects and clients. United States based only! The perfect candidate is very detail oriented and has experience with project management. This position is long term, full time and paid hourly. Our hours are 7AM - 4PM Pacific Time. Requirements: Excellent email communication skills Grammar should be impeccable Put together project agreements and revise contracts projects through to completion Ability to manage virtual teams Handle large amounts of work and prioritize accordingly
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
This video is about educating the general public in Jackson about two important ballot issues coming up in the next election. VO should sound inspiritional, but serious. Will be approximately around 1:00 spot for VO.
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