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Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Description Summary The customer service specialist will provide information to customers in response to verbal and written inquiries about loan issues, products and services. The representative will receive, document and resolve customer issues presented over the phone, e-mail and the Internet. Responsible for providing an outstanding customer service experience for loan customers, third party requestors and internal HomeStreet staff. Act as the first point of contact for customer telephone calls and e-mails to ensure their satisfaction and loyalty by assisting in, and resolving, a wide variety of Loan Servicing inquiries.Job Details PRIMARY FUNCTIONS: - Respond to and provide information to customers (internal and external) on a wide variety of mortgage Loan Servicing topics, to include: loan payments, quoting payoffs, payment research, property taxes, insurance, and other mortgage loan programs and products. - Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. - Resolves service issues by clarifying the customer's concerns, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. - Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable and document interactions and resolution appropriately. - Provide quality service and support in a variety of areas including, but not limited to: billings, payments, payoffs, property taxes and insurance, system troubleshooting. - Troubleshoot customer issues (Customer Care Net) on-line and over the phone, such as resetting passwords and offering assistance with automatic payment options. - Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and HomeStreet Bank, offering options and alternatives to best fit the situation. - Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience. - Independently resolve complex customer issues and escalate cases when appropriate. - When appropriate, suggest new products that will help the customer achieve their goals. - Utilize bank system (FIS) to accommodate borrower HELOC advance deposits. - Handle critical deadlines and projects as assigned by the supervisor. - Work in a positive environment with internal Loan Servicing and HomeStreet partners. - Willing to assume other duties/projects as assigned. QUALIFICATIONS: - A minimum of two years customer service and office experience required. - High School degree required - Mortgage loan experience required; loan originations or escrow/title experience preferred.. - LPS Loan Servicing system experience preferred. - Proficient in Microsoft Word and Excel with a minimum typing speed of 45 WPM. Accurate 10 key by touch. - Bi-lingual proficiency (Spanish) preferred. - Highly developed sense of integrity and commitment to customer satisfaction. - Demonstrated passion for excellence with respect to treating and caring for customers. - Excellent customer service skills to include communication and listening: May have occasion to meet with customers. - Ability to communicate clearly and professionally, both verbally and in writing. - Experienced in handling a wide range of customer interactions including potential to handle difficult customer situations as well as explain complex loan information. - Has a pleasant, patient and friendly attitude. - High accuracy level in handling phone calls and completing responsibilities with strong attention to detail, problem solving, and strong organizational skills. - Willingness to work a flexible schedule and occasional overtime when needed. - Possess a strong work ethic and team player mentality. - Strong ability, desire and enjoyment in working with other employees and customers in a cooperative and friendly spirit. - Must be a self-starter, dependable, accurate in completing responsibilities with strong attention to detail and organization. - Able to learn quickly, work within deadlines, and be flexible. Ability to multi-task and prioritize work load. - Maintain effective communication and working relationship with co-workers, manager, branches, and home office departments. - Possess good judgment, ability to accept responsibility and handle confidential information. - Good vision and hearing (corrected if necessary), able to sit for long hours, manual dexterity to include but not limited to, filing, reaching, and bending. Ability to lift 25 pounds. - Good problem solving, research, and decision making abilities. - Ability to accept and facilitate change, whether indicated by corporate needs, market or regulatory requirements. - Regular and punctual attendance. - Willingness to assume additional duties/projects as they arise.
  • Number of freelancers needed: 99
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Be bold. Be great. Have fun. Welcome to the best kind of work, where you can bring your enthusiasm, give your all, and leave each day feeling challenged, empowered, and excited.Biomarin pharm employees will tell you: there’s nothing like the feeling you get when you make a difference to your customers—and your co-workers. At Biomarin, we’re looking for a few great people to bring their passion, fierceness, and hard work to the job. In exchange, we offer real career growth opportunities in a place where awesome work is rewarded. Customer Service Professional – General Care Be the point person for our customers, thinking on your feet as you deliver world-class service. This job isn’t for everybody. It’s for driven, confident people, who can rise to the challenge and be advocates for our customers. Sound like you? Here are the basics: • Customers call in with billing, product, or service questions • You spring into action, proactively identifying solutions • It doesn’t stop there: you take a hands-on approach to resolving every issue, taking it from start to finish • This isn’t a one-time thing: your great work inspires those customers to stay customers, and that’s important to us • Over time, you’ll become an expert on all the Biomarin technology and services So what’s it take to do this job? We’re looking for customer advocates who can consult and sell as they bring a collaborative attitude to every call. You should also have: • Prior experience in a similar environment (call center or customer service is ideal) • The ability to really talk with—and listen to—our customers, like an expert • If you’ve worked in a performance-based culture, let’s talk! Okay. You’ve got all the makings of a top performer. Here’s what we can offer you in exchange for your amazing work: • Competitive base pay plus incentives • Medical, dental and vision benefits • Matching 401(k) • Generous paid time-off programs • Phone service discounts • Education reimbursement • Serious growth potential for your career • Fun, fast-paced environment
  • Number of freelancers needed: 10
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
As a Customer Service Representative ,you will be responsible for responding to inbound customer inquiries via telephone, web and email communications. You will be guiding customers through the resident screening process by providing administrative support (e.g., resetting passwords), explaining the dispute process, processing re-evaluations, resolving customer problems through research and troubleshooting, and documenting customer communications within the company's CRM system. You will also respond to frequently requested customer inquiries, problems, and general questions.
Skills: Administrative Support Customer service Customer support Data Entry Email Handling Microsoft Excel Microsoft Word Virtual Assistant
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Your responsibilities: - Providing support German and English - Communicating with B2B and B2C contacts via email (100%) - Data base management and fulfilment Your profile: - Mother tongue German and excellent skills (written and spoken) in English or mother tongue English and excellent skills (written and spoken) in German - Very good communication skills
  • Number of freelancers needed: 4
Skills: Customer service Customer support Email Handling German
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
This is for an outbound account. The job is pretty simple. You just need to ask 3 questions. Once customer says yes to all, you just need to transfer them to 2nd tier. Requirements: - 3 months or more experience as a customer service representative. Outbound is preferred - Work area should have no background noise - good communication skills - Microsoft office skills - Skype account - at least 2 Mbps stable DSL connection. - commitment to 9:30pm to 5:30am shift. Manila Time - Filipino agents preferred
  • Number of freelancers needed: 5
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Requirement to the bidder: Bid only if you are from New Zealand and living currently in New Zealand. - Female 22-28 yo. - With proven background in customer service field We are start up company. For the beginning you need to be available 12/7. To answer customer inquires by chat either by phone. You can handle this with other job, but phone support must be handled from the first call (no delays). You must be online from the laptop or on the smart phone. Working time can be flexible Share your CV, audio file - greeting and telling about you. Work will start by the end of March
  • Number of freelancers needed: 3
Skills: chat support Customer service Phone Support Sales Telephone Handling Typing
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Sydney Technology Solutions are seeking a Senior Systems Engineer to work as part of our Service Desk Team. All applicants MUST be available to work a minimum of 8.30am to 5.30pm Monday to Friday Australian Eastern Summer / Standard Time (Sydney) It is essential that the applicant is focused on delivering a superior support experience to our clients by phone, email & or service desk. Essential Duties and Responsibilities: • IT support relating to technical issues involving core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware – MUST have strong Hyper-V (cluster shared volumes), Azure & Office 365 Skills. • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. • Engineer and implement system solutions for customers using technologies that meet their needs • Implement and support disaster recovery solutions • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security – strong Cisco Router experience is essential. • Remote access solution implementation and support: VPN, Terminal Services, and Citrix • System documentation and consulting services to include system reviews and recommendations • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: • Improve customer service, perception, and satisfaction • Ability to work in a team and communicate effectively • Escalate service or project issues that cannot be completed within agreed service levels • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs • Document internal processes and procedures related to duties and responsibilities • Responsible for entering time and expenses in ConnectWise as it occurs • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University • Work through project tickets and phases in ConnectWise as assigned by a Project Manager • Enter all work as service or project tickets into ConnectWise • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care • Diagnosis skills of technical issues • Ability to multi-task and adapt to changes quickly • Technical awareness: ability to match resources to technical issues appropriately • Service awareness of all organization’s key IT services for which support is being provided • Understanding of support tools, techniques, and how technology is used to provide IT services • Typing skills to ensure quick and accurate entry of service request details • Self-motivated with the ability to work in a fast moving environment • Experience with MSP Tools such as Labtech & Connectwise are highly desirable • Experience with GFI Products such as WebMonitor, MailArchiver & MAX Backup (IASO) highly desirable About Sydney Technology Solutions “Effective use of technology to achieve our clients’ business objectives” – Your leader amongst Sydney IT Companies. Sydney Technology Solutions is all about bringing together the knowledge and attributes of a range of business and technology disciplines to ensure that, as a complete business, you get what you need, when you need it and for the most effective investment possible. We are your IT solutions organization in Sydney. Sydney Technology Solutions is about enabling businesses to achieve their desired business goals based on the best IT solutions that fit their business and IT model. The founders of Sydney Technology Solutions saw a lack of IT knowledge, skill, know how and desire to fulfil the actual needs of business. It is for this reason Sydney Technology Solutions was born. Founded in 1999 our firm has strived to be a “SUPERIOR” service provider. Therefore, we started offering Sydney IT support services.
Skills: Customer support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
WordPress Support Specialist will assist Project Manager with managing a portfolio of clients and websites: -- Providing daily WordPress customer support for our corporate clients and entrepreneurs -- Assisting with processing and problem resolution of clients, research documents and reference material for required solutions. -- Complete various projects and reports as requested by Project Manager -- Actively participate in key projects to assist Project Managers with delivering exceptional customer experiences and in identifying and developing business opportunities. Required Skills: -- LIVE AND WORK FROM THE US OR CANADA. Outside of these areas please do not apply. -- Knowledge and experience with providing WordPress customer service required -- Knowledge of EasyWebinar WordPress plugin would be a benefit if you have this experience -- Ability to effectively communicate in a professional manner with internal and external customers. -- Ability to work in minimally supervised situations -- Ability to develop and recommend new and/or modified operating policies that enhance the customer experience. -- Ability to handle multi-problem situations within a limited timeframe. -- Ability to make decisions quickly and accurately with no direct supervision. -- Ability to effectively organize workload to accomplish assigned tasks in a timely and accurate manner. -- Ability to recognize problems and act on them. -- Ability to effectively juggle multiple priorities and strong follow-up skills. -- Ability to work with and understand multiple computer systems and support systems. -- Proficient in the use of basic technology programs such as Word, Google Drive, GMail, etc. -- Strong organizational skills with high level of attention to detail. You will need to be able to work during the hours of 9a - 6p CST and have access to email, very knowledgeable about WordPress and must be able to manage multiple projects at once while keeping everything on time, organized, and in sync.
Skills: Content Writing Customer service Customer support Website Development WordPress
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
Our company is currently in need of a Turkish customer service representative who is going to respond to inquires of our customers. Such person is also supposed to read and write in English fluently. All communication is done via email. Most common inquires include, but not limited to, orders status, shipping status, and stock availability. Upon receiving an inquiry from a customer, the customer service representative is responsible for resolving the issue by first understanding the issue, then investigating the issue and consulting with relevant employees. There will be educational orientations at the beginning, after which the representative will start actively working by herself, however there will always be someone knowledgeable to consult with within the company if needed. Please note that this opening is full time. Namely, the potential representative is supposed to be actively checking emails for 8 hours a day, 6 days a week. Please don't hesitate to contact for any more information or details.
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