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Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
WordPress Support Specialist will assist Project Manager with managing a portfolio of clients and websites: -- Providing daily WordPress customer support for our corporate clients and entrepreneurs -- Assisting with processing and problem resolution of clients, research documents and reference material for required solutions. -- Complete various projects and reports as requested by Project Manager -- Actively participate in key projects to assist Project Managers with delivering exceptional customer experiences and in identifying and developing business opportunities. Required Skills: -- LIVE AND WORK FROM THE US OR CANADA. Outside of these areas please do not apply. -- Knowledge and experience with providing WordPress customer service required -- Knowledge of EasyWebinar WordPress plugin would be a benefit if you have this experience -- Ability to effectively communicate in a professional manner with internal and external customers. -- Ability to work in minimally supervised situations -- Ability to develop and recommend new and/or modified operating policies that enhance the customer experience. -- Ability to handle multi-problem situations within a limited timeframe. -- Ability to make decisions quickly and accurately with no direct supervision. -- Ability to effectively organize workload to accomplish assigned tasks in a timely and accurate manner. -- Ability to recognize problems and act on them. -- Ability to effectively juggle multiple priorities and strong follow-up skills. -- Ability to work with and understand multiple computer systems and support systems. -- Proficient in the use of basic technology programs such as Word, Google Drive, GMail, etc. -- Strong organizational skills with high level of attention to detail. You will need to be able to work during the hours of 9a - 6p CST and have access to email, very knowledgeable about WordPress and must be able to manage multiple projects at once while keeping everything on time, organized, and in sync. Before applying for this job please complete this form: http://goo.gl/forms/jcZq8ajazP
Skills: Content Writing Customer service Customer support Website Development WordPress
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
Our company is currently in need of a Turkish customer service representative who is going to respond to inquires of our customers. Such person is also supposed to read and write in English fluently. All communication is done via email. Most common inquires include, but not limited to, orders status, shipping status, and stock availability. Upon receiving an inquiry from a customer, the customer service representative is responsible for resolving the issue by first understanding the issue, then investigating the issue and consulting with relevant employees. There will be educational orientations at the beginning, after which the representative will start actively working by herself, however there will always be someone knowledgeable to consult with within the company if needed. Please note that this opening is full time. Namely, the potential representative is supposed to be actively checking emails for 8 hours a day, 6 days a week. Please don't hesitate to contact for any more information or details.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi! We provide online technology solutions for service providers in the Automotive field. Our team works around the clock, 365 days a year, 7 days a week, 9AM-11PM EST. Huge demands are requiring us to expand and outsource a few departments. Our main goal right now is to find the best solution for our Sales and Customer Service department. Tasks involved in this Job: *Make inbound and outbound calls through our online management system. *Manage and operate a cloud based management system. *Work remotely and independently. Requirements: 1. High Speed internet. 2. Headset. 3. Quiet working area. 4. Fluent English. 5. Independent, trustworthy, hard working. 6. Experience in sales is a major PLUS. If interested please tell us: 1. What days/hours are best for you? Will you be able to commit to these hours every week? 2. Do you have Skype? If yes, what is your Skype ID? 3. Do you have any experience in sales or customer service? If so, please explain. 4. Do you feel comfortable talking on the phone? 5. Is English your first language? Next step will be to set up a Skype interview. Thanks and goodluck!
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I'm looking for a qualified person to manage our billing/chargebacks and also do quality testing on my sales reps. If you have any experience in this field please apply.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
The Tenant Contact Manager (TCM) serves as the primary contact for tenants via phone and email, providing 24-hour coverage for a multi-unit rental property (8 units) on the east coast (EST) of the United States. Preferred Qualifications: • Customer Service experience • Property Management experience preferred • Fluent in English required • Fluent in Spanish preferred • Basic maintenance troubleshooting skills • Good communication skills with a willingness to deal with an unhappy tenant when necessary Responsibilities: The TCM must be accessible to receive tenant phone calls and emails 24-hours a day to handle both emergency and non-emergency calls according to the Off-Peak and Peak hour action plans. • Off-Peak Hours = Monday through Friday, 5PM-9AM EST; Saturday and Sunday • Peak Hours = Monday through Friday, 9AM-5PM EST Emergency Maintenance Calls: • Problem-solve with tenants to minimize damage and avoid overtime service calls and; • Determine if a true emergency exists & dispatch emergency maintenance vendor, if necessary, and; • Off-Peak: Immediately Email (then call the following day during peak hours) the Operations Manager with event details including; Tenant information (name, unit, phone number where they can be reached, email address) and details about the issue, actions taken, and necessary follow-up items. • Peak Hours: Immediately Email (then call) the Operations Manager with event details including; Tenant information (name, unit, phone number where they can be reached, email address) and details about the issue, actions taken, and necessary follow-up items. All Non-Emergency Maintenance Calls & Issues: • Assess tenant needs and issues • Email (call if necessary) the Operations Manager with details including; Tenant information (name, unit, phone number where they can be reached, email address, best time to reach them) and details about the issue, actions taken, and necessary follow-up items.
Skills: Customer service Email Handling Property Management Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Seeking a person with customer support / account management experience to handle questions our customers have relating to our website or their accounts. Could include outbound calls as well to obtain updated payment information, email addresses, or other info as needed. Background: We are an 18 year old online community consisting of businesses who buy and sell computer related IT equipment. We need someone to help us field their questions, and to keep our member information up to date. Requirements: - Experience in a customer support role. - Excellent verbal communication skills - Excellent written communication skills - Technology to support QUALITY VOIP calls - Good people skills. - Reliable - Flexible schedule - 10-15 hours per week
  • Number of freelancers needed: 2
Skills: Administrative Support Call Handling Customer service Customer support Email Handling Phone Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I run a property management company and I need a virtual assistant who is fluent in both English & Spanish who can answer phone calls from tenants. I will create a google voice phone number that will forward to your phone. You will need to answer, take down the message from the tenants, and email it to me.
Skills: Data Entry Phone Support Spanish Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Answer emails to customer questions. Communicate with core team when any issues arise. Need to be able to clearly communicate in English (Native speaker preferred)
Skills: Email Etiquette
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need someone from the Philippines who knows how to manage a virtual call center. We have one cx service rep currently working. You would be responsible for hiring more people when needed. This is inbound and outbound. You will work with the owner everyday. What you say goes if you want to make changes it gets changed. We have a cx base but we also call referrals. This is not pressure calling but we do have goals. U must explain to me why you are the person for this job. Give me details. Answer these two questions? We currently use Nextivia to manage our call center is that software any good what would you recommend? Keep this in mind we have our own database we use to track cx. Second question how do you deal with the power and internet outages that you ave in the Philippines?
Skills: Cold calling Customer service Lead generation Outbound Sales Telemarketing Telephone Handling
Hourly - Entry Level ($) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Our Company is looking for a flexible individual that is passionate about taking care of our customer services. This is a fast paced environment. The qualified candidate needs to have excellent communication skills, a good phone voice, and exhibit the ability to multi-task. An overall upbeat, positive demeanor is key
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