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Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
As a Customer Service Representative ,you will be responsible for responding to inbound customer inquiries via telephone, web and email communications. You will be guiding customers through the resident screening process by providing administrative support (e.g., resetting passwords), explaining the dispute process, processing re-evaluations, resolving customer problems through research and troubleshooting, and documenting customer communications within the company's CRM system. You will also respond to frequently requested customer inquiries, problems, and general questions.
Skills: Administrative Support Customer service Customer support Data Entry Email Handling Microsoft Excel Microsoft Word Virtual Assistant
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Your responsibilities: - Providing support German and English - Communicating with B2B and B2C contacts via email (100%) - Data base management and fulfilment Your profile: - Mother tongue German and excellent skills (written and spoken) in English or mother tongue English and excellent skills (written and spoken) in German - Very good communication skills
  • Number of freelancers needed: 4
Skills: Customer service Customer support Email Handling German
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
This is for an outbound account. The job is pretty simple. You just need to ask 3 questions. Once customer says yes to all, you just need to transfer them to 2nd tier. Requirements: - 3 months or more experience as a customer service representative. Outbound is preferred - Work area should have no background noise - good communication skills - Microsoft office skills - Skype account - at least 2 Mbps stable DSL connection. - commitment to 9:30pm to 5:30am shift. Manila Time - Filipino agents preferred
  • Number of freelancers needed: 5
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Requirement to the bidder: Bid only if you are from New Zealand and living currently in New Zealand. - Female 22-28 yo. - With proven background in customer service field We are start up company. For the beginning you need to be available 12/7. To answer customer inquires by chat either by phone. You can handle this with other job, but phone support must be handled from the first call (no delays). You must be online from the laptop or on the smart phone. Working time can be flexible Share your CV, audio file - greeting and telling about you. Work will start by the end of March
  • Number of freelancers needed: 3
Skills: chat support Customer service Phone Support Sales Telephone Handling Typing
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Sydney Technology Solutions are seeking a Senior Systems Engineer to work as part of our Service Desk Team. All applicants MUST be available to work a minimum of 8.30am to 5.30pm Monday to Friday Australian Eastern Summer / Standard Time (Sydney) It is essential that the applicant is focused on delivering a superior support experience to our clients by phone, email & or service desk. Essential Duties and Responsibilities: • IT support relating to technical issues involving core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware – MUST have strong Hyper-V (cluster shared volumes), Azure & Office 365 Skills. • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. • Engineer and implement system solutions for customers using technologies that meet their needs • Implement and support disaster recovery solutions • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security – strong Cisco Router experience is essential. • Remote access solution implementation and support: VPN, Terminal Services, and Citrix • System documentation and consulting services to include system reviews and recommendations • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: • Improve customer service, perception, and satisfaction • Ability to work in a team and communicate effectively • Escalate service or project issues that cannot be completed within agreed service levels • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs • Document internal processes and procedures related to duties and responsibilities • Responsible for entering time and expenses in ConnectWise as it occurs • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University • Work through project tickets and phases in ConnectWise as assigned by a Project Manager • Enter all work as service or project tickets into ConnectWise • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care • Diagnosis skills of technical issues • Ability to multi-task and adapt to changes quickly • Technical awareness: ability to match resources to technical issues appropriately • Service awareness of all organization’s key IT services for which support is being provided • Understanding of support tools, techniques, and how technology is used to provide IT services • Typing skills to ensure quick and accurate entry of service request details • Self-motivated with the ability to work in a fast moving environment • Experience with MSP Tools such as Labtech & Connectwise are highly desirable • Experience with GFI Products such as WebMonitor, MailArchiver & MAX Backup (IASO) highly desirable About Sydney Technology Solutions “Effective use of technology to achieve our clients’ business objectives” – Your leader amongst Sydney IT Companies. Sydney Technology Solutions is all about bringing together the knowledge and attributes of a range of business and technology disciplines to ensure that, as a complete business, you get what you need, when you need it and for the most effective investment possible. We are your IT solutions organization in Sydney. Sydney Technology Solutions is about enabling businesses to achieve their desired business goals based on the best IT solutions that fit their business and IT model. The founders of Sydney Technology Solutions saw a lack of IT knowledge, skill, know how and desire to fulfil the actual needs of business. It is for this reason Sydney Technology Solutions was born. Founded in 1999 our firm has strived to be a “SUPERIOR” service provider. Therefore, we started offering Sydney IT support services.
Skills: Customer support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
WordPress Support Specialist will assist Project Manager with managing a portfolio of clients and websites: -- Providing daily WordPress customer support for our corporate clients and entrepreneurs -- Assisting with processing and problem resolution of clients, research documents and reference material for required solutions. -- Complete various projects and reports as requested by Project Manager -- Actively participate in key projects to assist Project Managers with delivering exceptional customer experiences and in identifying and developing business opportunities. Required Skills: -- LIVE AND WORK FROM THE US OR CANADA. Outside of these areas please do not apply. -- Knowledge and experience with providing WordPress customer service required -- Knowledge of EasyWebinar WordPress plugin would be a benefit if you have this experience -- Ability to effectively communicate in a professional manner with internal and external customers. -- Ability to work in minimally supervised situations -- Ability to develop and recommend new and/or modified operating policies that enhance the customer experience. -- Ability to handle multi-problem situations within a limited timeframe. -- Ability to make decisions quickly and accurately with no direct supervision. -- Ability to effectively organize workload to accomplish assigned tasks in a timely and accurate manner. -- Ability to recognize problems and act on them. -- Ability to effectively juggle multiple priorities and strong follow-up skills. -- Ability to work with and understand multiple computer systems and support systems. -- Proficient in the use of basic technology programs such as Word, Google Drive, GMail, etc. -- Strong organizational skills with high level of attention to detail. You will need to be able to work during the hours of 9a - 6p CST and have access to email, very knowledgeable about WordPress and must be able to manage multiple projects at once while keeping everything on time, organized, and in sync. Before applying for this job please complete this form: http://goo.gl/forms/jcZq8ajazP
Skills: Content Writing Customer service Customer support Website Development WordPress
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
Our company is currently in need of a Turkish customer service representative who is going to respond to inquires of our customers. Such person is also supposed to read and write in English fluently. All communication is done via email. Most common inquires include, but not limited to, orders status, shipping status, and stock availability. Upon receiving an inquiry from a customer, the customer service representative is responsible for resolving the issue by first understanding the issue, then investigating the issue and consulting with relevant employees. There will be educational orientations at the beginning, after which the representative will start actively working by herself, however there will always be someone knowledgeable to consult with within the company if needed. Please note that this opening is full time. Namely, the potential representative is supposed to be actively checking emails for 8 hours a day, 6 days a week. Please don't hesitate to contact for any more information or details.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi! We provide online technology solutions for service providers in the Automotive field. Our team works around the clock, 365 days a year, 7 days a week, 9AM-11PM EST. Huge demands are requiring us to expand and outsource a few departments. Our main goal right now is to find the best solution for our Sales and Customer Service department. Tasks involved in this Job: *Make inbound and outbound calls through our online management system. *Manage and operate a cloud based management system. *Work remotely and independently. Requirements: 1. High Speed internet. 2. Headset. 3. Quiet working area. 4. Fluent English. 5. Independent, trustworthy, hard working. 6. Experience in sales is a major PLUS. If interested please tell us: 1. What days/hours are best for you? Will you be able to commit to these hours every week? 2. Do you have Skype? If yes, what is your Skype ID? 3. Do you have any experience in sales or customer service? If so, please explain. 4. Do you feel comfortable talking on the phone? 5. Is English your first language? Next step will be to set up a Skype interview. Thanks and goodluck!
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I'm looking for a qualified person to manage our billing/chargebacks and also do quality testing on my sales reps. If you have any experience in this field please apply.
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