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Customer Service Jobs

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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
As a Level 2 Support Agent, you will: Learn and become proficient in solving technical issues in at least three of our products Solve complex technical issues escalated by Level 1 Support staff Proactively document, monitor and update Support tickets and actionable steps taken Support the Level 1 agent in communicating progress to the customers Submit software product issues (bugs) to product development for resolution Validate and document software bug fixes in product releases before they are made available to customers Stay up-to-date with all the latest technologies concerning our software products Create Knowledge Base Articles / Technical Notes Provide technical support and product training to other team members Participate in Team Meetings What we’d like to see in your background: Proficiency in using commonly available Windows platforms Proficiency in at least one of the following Oracle SQL Server ASP.Net Java Windows Networking UNIX...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Required Skills and Experience: Customer Orientation – You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate. Communication Skills – You must have excellent written and verbal communications skills and strong listening skills, so you can ask good questions and provide viable solutions to our customers. You must be fluent in English. Technical Skills – You don’t need to be a programmer or engineer in this role, but you do need to have above average computer skills, so you can learn our products and resolve basic operating system and/or database related issues. Customer Support Ticket Handling Skills – You need to be able to interact directly with customers (in English) through phone calls, emails, a ticketing system and live chat to be effective in this role. Business Orientation – 95% of our customers are businesses. You don’t need to be an expert in their specific industry, but...
Hourly - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
About the Keep Calm Network The Keep Calm-o-Matic is a fast growing social and ecommerce business, and the place for anyone to express their creativity, dreams and imagination. We’re on a mission to build a creative, positive social network which is loved by and well-engaged with its users. Our site sees millions of users each month, and we let them purchase the best designs, selling and producing a wide variety of personalised products and clothing. The company has staff in London and Bucharest and has recently won a place in the Smarta 100 “most brilliant small businesses in the UK”. We have a set of core values which we use to guide the business and our behaviour, and we would expect successful candidates to relate well to these. These values are: - It just works! Hard problems solved well, with no bullshit. - Customer delight. We do our utmost to give our customers an amazing experience. - Passion for well-designed tech products. We love building and working with great...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our company is looking for a Team Leader to manage our customer service department that includes 5 representatives from the Philippines. The Team Leader main responsibilities will be: 1. Recruitment and training of new representatives. 2. Supervising the Team's day to day performance and correct mistakes. 3. Arranging the work schedule and cover for any "holes". 4. Replying to "special cases". 5. Submitting customer service reports to the company's management. 6. Periodical training. 7. Management of admin tasks that are part of the team's responsibilities. The candidate MUST have (please do not apply/accept this job offer if you do not possess all the below): 1. Fluent English. 2. Experience with customer service as a representative and a manager. 3. Great attention to details. 4. Full orientation with Microsoft Office. 5. Comfortable working environment: New computer, fast internet connection and full office package. 6. Desire to work and meet expectations. The...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone that is fluent in English and cam make phone calls to individuals to deliver information about a service. Must have Knowledge with HIPPA need expert with cerner powerchart! can I call you? urgent!
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
About Us: We are a CPR, First Aid and healthcare education provider. We have various online programs and websites that students use to access and sign up for classes. Position: We are looking for a phone, email, and live chat support customer service representative to answer phone calls, emails, to take class requests and enter payments into our system. This is an advertisement for a phone, email and live chat support representative who can help users who are looking for CPR, First Aid, EMT and other classes using both our online system and in-person classes. Responsibilities: 1. Answer Phone Calls; 2. Answer E-Mails; 3. Process Class Requests Over the Phone; 4. Interact with our online website to provide customer support to clients calling in; 5. Provide Live Chat Support to web visitors; 6. Process payments; Workload: Currently workload is estimated to be approximately 2.5-3.5 hours per day from 7:30AM - 10:30AM PST. We receive on average 25 calls 3-4 live chats,...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
SUMMARY: We are a fast-growing energy bar manufacturer (we produce bars for wholesale clients) looking for an excellent Customer Service Executive, who will be responsible for responding to all potential new business emails and phone calls. This person will be responsible for providing effective customer service for initial inquiries from potential new clients by drawing from pre-written template answers, and also (once familiar enough with the company and the product) taking initial sales calls and scheduling meetings with the company’s Head of Sales as appropriate. This person will report directly to the Head of Sales at the company and there is enormous opportunity for growth in the position. ESSENTIAL FUNCTIONS: 1. Provides timely and accurate information to incoming new customer questions by email. 2. Is professional and able to answer questions by phone. 3. Provides timely feedback to the Head of Sales regarding potential large new clients and customer needs. 4. Partners...