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Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Guaranteed hourly wage. Call to only businesses. Find people at companies, gather information from receptionist, navigate phone system. Calls made only during US time zones (8am to 8pm eastern time (UTC-4). Minimal talking. Dialer does all the work. You just navigate it with receptionists. All you need is headset on your computer and internet browser. Can be done completely flexible. Work anytime for very short or long duration of being logged in. You choose. Please apply today!
  • Number of freelancers needed: 20
Skills: Administrative Support BPO Call Center Call Handling Customer service English Telephone Handling
Fixed-Price - Entry Level ($) - Est. Budget: $100 - Posted
Hi, I need that you find 100 peoples in US or Canada (decision maker) that are using a support platform like Zendesk for example for their company. I will need that you contact them and ask them a few questions : 1. What is the product you are using 2. What is the thing you like the most about it 3. What is the thing you hate the most about it 4. Why 5. Why 6. Why 7. Why 8. Why 9. Ask them if we can contact them again with a mockup of a new product (take their phone number) 9. Said thank you for their time and ask if they want to give their email to be kept informed of a new platform of support. As to be finish by 11 feb 2016 at 14h00 eastern time (GMT -5h00) As to be done in a excel sheet or google sheet
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com is a company cofounded earlier in the year by Odysseas (co-founder of odesk) and Spiros (cofounder or PatternInsights). Located in Palo Alto, ezhome already has significant traction, a staff of almost a 100 people (the majority of them “upworkers") and has received significant funding from top VC firms in the valley. We aim to revolutionize the home services space, the way oDesk revolutionized how the world works! We have more customers than we can handle, and have been growing fast! We're looking for a few warm personalities with exceptional customer service skills to care for our customers end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage a set territory of customers as their main point of contact and the primary person responsible for keeping them happy. Examples of daily communications may involve, upgrading a current plan level, coordinating a visit for an irrigation check or repair, monitoring and issuing referral credits, answering general service questions, etc. - Update CRM / Customer Relationship Management System (multiple steps involved per appointment) - Respond to customers in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between the Sales Team, Service Team and customers Requirements: - Must be Located in the UNITED STATES or CANADA! - Native English speakers only please, must have great oral and written communication skills - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40+ hour/week role and must be fully available M-F 9 - 5:30 PT. Possible work one day on the weekend (for 4 - 5 hrs) in exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
  • Number of freelancers needed: 3
Skills: Customer service Email Handling English Helpdesk Phone Support Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We have a rental accommodation website. We need an experienced customer service consultant to come on board and prepare all customer service elements. i.e website customer service requests Automated customer service emails Handling manual & training for live chat Training manuals for customer service and how to respond to emails and phone calls To then implement and train the customer service staff
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service Representative needed for a growing ecommerce site. Main duties include handling inbound inquiries from new or existing customers via email, on-boarding new clients, escalating technical issues, and general customer correspondence. About 5-6 hours per day during weekdays, flexible on time of day. Work virtually ok. Priority will be given to candidates demonstrating good communication skills, consistency and a true interest in working with and assisting clients (and going the extra mile).
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Provide Customer Service / Technical Support for our ongoing customers. Will provide service on the following solutions that we presently serve: HOSTED PBX. AVAYA IP OFFICE Will need to have good command over English. Preferred background in supporting Telecomm customers. This is a 100% work from anywhere position with working hours in US EST (New York Time 9am to 5pm). Will also provide training.
Skills: Communications Customer service Customer support Technical Documentation Technical Support Telecommunications Engineering
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