You will get excellent Customer Support with over 10 years of experience.
Top Rated
Project details
Tasks List:
• Customers Support over Phone, e-mails (tickets), Live Chat & Social Media.
• Developing service process.
• Designing QA metrics and requirements.
• Copywriting (KB articles, FAQ, SOP's, Macros & Scripts)
• KPI Rapport-building.
Qualifications:
• Efficient Communication
• Detail Orientation
• Time Management
• Multi-tasking
• Problem solving.
• Creativity
• Empathy
• Trustworthiness & Teamwork.
• Customers Support over Phone, e-mails (tickets), Live Chat & Social Media.
• Developing service process.
• Designing QA metrics and requirements.
• Copywriting (KB articles, FAQ, SOP's, Macros & Scripts)
• KPI Rapport-building.
Qualifications:
• Efficient Communication
• Detail Orientation
• Time Management
• Multi-tasking
• Problem solving.
• Creativity
• Empathy
• Trustworthiness & Teamwork.
Purpose
BusinessIndustry
Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Fashion & Apparel, Gaming, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$80
|
Standard
$300
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Hours of Work | 8 | 40 | 160 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$20
Scriptwriting
(+ 1 Day)
+$100
Summary Report
(+ 1 Day)
+$80Frequently asked questions
8 reviews
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EF
Emmanuel F.
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Bon travail
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About Fadil
Customer Service Specialist
100%
Job Success
Mohammedia, Morocco - 11:41 am local time
Through my years of experience, I have developed excellent customer service skills and rapport-building abilities. I give everything I do 100% commitment and dedication. I have worked as a coach and trainer which comes together with Quality. I'm fluent in English, French and Arabic.
I'm an all-around support pro, with outstanding skills in email, ticketing, chatting, and phone support. No matter what situation arises, I know how to handle it with care and efficiency. I excel at communication, and I'm always ready to talk to people and keep them happy & satisfied.
Steps for completing your project
After purchasing the project, send requirements so Fadil can start the project.
Delivery time starts when Fadil receives requirements from you.
Fadil works on your project following the steps below.
Revisions may occur after the delivery date.
Job Interview
Setup an initial call to discuss requirements with the client.
Onboarding
Prepare tools and references needed to provide the service.