Operations Manager (Part-Time)

A New York City based boutique public relations agency is hiring a part-time Operations Manager to own the operational backbone of the firm. We are in an active growth phase and looking for a sharp, organized operator to keep our systems, teams, hiring, and technology running correctly and efficiently so leadership can stay focused on clients and growth. This is a hands-on role for someone who likes to build order, manage people and processes, document what they fix, and spot problems before they become fires. We will roll this role out in a phased approach, week by week. You will not be expected to take on everything at once. We will prioritize together and layer in new responsibilities as you get oriented, so the scope builds steadily over your first weeks and months rather than landing all at once. What You Will Do Systems and Technology Check the company website and all web forms twice monthly to confirm they are live, accurate, and capturing submissions correctly. Ensure all firm systems are running correctly, including project management tools, our CRM, proposal tools, scheduling tools, phone systems, and email. Keep teams and employees accurately set up and updated across all platforms. Manage software licenses, seats, renewals, and subscriptions, and flag any unused or duplicate tools. Own access and credential management, including who has access to what and keeping shared accounts secure. Serve as the first point of contact for technology and tooling issues, coordinating with outside support when needed. Hiring and Team Building Manage and oversee the firm's overall hiring needs across departments, including HR, sales, and accounting roles. Help build, structure, and manage the sales team, including recruiting, onboarding, and ongoing support of sales staff. Post positions, screen candidates, schedule interviews, and move candidates through the hiring pipeline. Run the onboarding process for new hires, including system setup, account creation, tool access, and first-week logistics. Run the offboarding process when team members exit, including account deactivation, access removal, and asset handoff. Maintain organized, up-to-date records for the team. Finance and Accounting Coordination Help assess, vet, and hire a new accountancy firm. Oversee and manage the bookkeeper, ensuring financial records and processes stay current and accurate. Coordinate between leadership, accounting, and bookkeeping to keep financial operations on track. Operations and Process Ensure all operational teams are running effectively and on track. Streamline and improve processes and workflows across the firm. Document standard operating procedures so processes are repeatable and survive turnover. Coordinate vendors, contractors, and freelance team members as the firm scales. Support the operational side of client onboarding within our standard three-week contract-to-kickoff window. Provide leadership with a regular operational pulse on what is working, what is stuck, and what needs attention. Who You Are You have prior experience in operations, office management, HR coordination, or a similar role, ideally in an agency or small business environment. You have experience building or managing teams, including hiring and onboarding. You are highly organized, detail-oriented, and able to manage many moving parts without dropping any of them. You are comfortable with technology and learn new tools quickly. You take initiative, solve problems independently, and document what you do. You communicate clearly and keep people and systems aligned. Experience with project management, CRM, or accounting coordination is a strong plus. Details Schedule: Part-time, approximately 15 hours per week, with some flexibility. Compensation: Up to 3,000 per month, based on experience. Start: Immediate.