Hire the Best Computer Repair Technicians

I'm a Computer Science graduate who loves to help people solve its problems, that's why I prefer working on the Help Desk or Desktop Support area, even networking if needed. I'm A+, Network+, Security+, Cloud+ and Server+ certified from CompTIA, also certified in Microsoft 365 and Azure, so I can help you regarding these cloud solutions and other issues I worked as an intern for the Social Security institute in my country, and really loved it. My next experience was working as a Walk-up Support Technician at the University of South Florida, helping students, faculty and staff at the library for 2 weeks Then I was permanently hired by the University of South Florida to work as a Service Desk Technician remotely. Here, I was able to help students, faculty and staff with even more issues since I was given training on Bomgar, the remote support software used at USF. I helped clients with networking issues, printing issues, Active Directory lockouts and more. For personal reasons I had to leave my position at USF, currently looking for a new position. Reach out to me if you need any IT help. I'm also an experience Wikipedia editor and can help you edit and rebuild your Wikipedia page. Finally, I also have experience as an IT instructor, having made 2 courses at Cybrary, a CompTIA Network+ course and a Tech+ course. If you need my help to prepare for a certification exam, please let me know

As a highly experienced IT professional with over 12 years of expertise in Helpdesk IT Support Tier 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Advanced Troubleshooting: I have a deep understanding of IT systems, networks, and software applications. When issues arise, I can quickly identify the root cause and provide effective solutions, minimizing downtime. User Assistance: I offer prompt and friendly assistance to end-users, helping them with technical issues, software installations, account setups, and general IT-related inquiries. Ticket Management: I am well-versed in ticketing systems and can efficiently manage and prioritize support requests, ensuring that critical issues receive immediate attention. Remote Support: With the ability to provide remote support, I can resolve issues efficiently without the need for on-site visits, reducing costs and minimizing disruptions. Documentation: I maintain comprehensive documentation of support activities, including solutions to common problems, to facilitate knowledge sharing and future reference. Escalation Handling: In cases that require Tier 3 support or specialized attention, I am proficient in escalating issues to the appropriate teams or experts. Software and Application Support: I am experienced in supporting a wide array of software and applications, including Microsoft Office Suite, Adobe products, email clients, QuickBooks, Sage and more. Service 2: Server Administration Tier 3 With over a decade of hands-on experience in Server Administration Tier 3, I offer specialized expertise in managing and optimizing server environments. My service is tailored to meet the specific needs of your organization's server infrastructure. Here's what you can expect from my Server Administration Tier 3 service: Microsoft Azure Cloud Services: I am well-versed in Microsoft Azure, including the provisioning, configuration, and management of virtual machines, storage, and other Azure services. I can help you leverage the cloud for scalability, cost-efficiency, and flexibility. Server Deployment and Maintenance: I have a proven track record in setting up, configuring, and maintaining Windows and Linux servers, ensuring they operate at peak performance. Security and Compliance: I implement robust security measures to protect your servers and data, including regular updates, firewall configuration, access controls, and compliance with industry standards. Backup and Disaster Recovery: I design and implement reliable backup and disaster recovery solutions to safeguard your critical data and minimize downtime in case of unforeseen events. Performance Optimization: I continuously monitor server performance and fine-tune configurations to ensure optimal resource utilization and response times. Firewall Expertise: I have extensive experience working with various firewall technologies, including Pfsense, Fortinet, Sophos, WatchGuard, and SonicWALL. This expertise allows me to secure your network infrastructure effectively. Patch Management: I handle patch management, applying updates and security patches to servers in a timely manner to mitigate vulnerabilities. 24/7 Monitoring: I offer round-the-clock monitoring to detect and address server issues proactively, reducing the risk of service interruptions. Documentation and Reporting: I maintain detailed documentation of server configurations, changes, and performance metrics. Regular reporting keeps you informed about the health and status of your server infrastructure. Scalability Planning: I work with you to plan for future growth, ensuring your server infrastructure can scale seamlessly to accommodate your organization's evolving needs. My commitment to excellence, in-depth technical knowledge, and extensive experience makes me the ideal partner for all your Helpdesk IT Support Tier 2 and Server Administration Tier 3 requirements. I will provide you Free IT Security Audit and IT Awareness Trainings to staff and implementations of recomendatons of report. I look forward to collaborating with you to optimize your IT environment and drive your business's success. I’m ready willing to help as much as possible in your organization/Business tech issues. Looking forward to reply your queries.

I am an Information Technology Instructor for 6 years and IT helpdesk support specialist for 4 yrs and counting. Highly knowledgable and managing M365 environment, Google workspace, DNS Settings and email management and deliverability. GoHiglevel admin responsible in all integrations, user management and subaccounts. Can manage and finish all task in timely manner. A versatile, approachable and can adjust to any environment. I am very willing to learn, adapt and to discover new ideas for my personal growth and development.

I am an IT Support Specialist and Cloud Systems Administrator specializing in Infrastructure Operations. I bridge the gap between traditional on-premise hardware and modern cloud environments, ensuring your entire business technology stack runs seamlessly, securely, and without downtime. From deploying and managing virtual servers to configuring enterprise productivity hubs and troubleshooting hardware bottlenecks, I handle your day-to-day IT operations so you can focus on scaling your business. 🛡️ Core Expertise & Services 1. Infrastructure & Cloud Operations Cloud Platform Management: Creating, provisioning, and managing Virtual Machines (VMs), compute instances, and configuring secure network firewalls. Linux Server Administration: End-to-end deployment, configuration, and routine command-line maintenance of Linux-based server environments. Web & Application Deployment: Deploying production-ready sites and cloud systems with stable network configurations and DNS routing. 2. Cloud Productivity & Identity Management Enterprise Workspace Administration: Complete tenant setup, user provisioning, access control, and advanced email configurations for leading cloud business suites. Domain & DNS Management: Expert configuration of global domains, nameservers, and vital email authentication protocols (SPF, DKIM, DMARC) for flawless deliverability. Platform Migrations: Executing clean, organized migrations of users, mailboxes, and corporate data to unified cloud environments. 3. Desktop Support & Hardware Maintenance Hardware & Software Troubleshooting: Diagnosing and repairing PCs, laptops, and specialized peripherals to minimize business operational downtime. Network & Peripherals Support: Advanced setup, driver configuration, and deep-dive troubleshooting for enterprise printing and local connectivity issues. Remote & On-site Assistance: Providing rapid, reliable remote access support using secure remote tools and command-line interfaces. 🌟 Key Strengths Operational Efficiency: Using Command Line Interfaces (CLI) and admin scripting to audit systems and manage users quickly. Clear Communication: Highly skilled at translating complex technical issues into clear, actionable updates for non-technical clients and teams. Data & System Security: Focused on data integrity, routine backup configurations, system redundancy, and cybersecurity hardening. 🎯 Client Focus I partner with growing businesses, digital agencies, and entrepreneurs who need reliable, scalable, and secure IT operations without the overhead of a large corporate IT department. Let's optimize your IT and Cloud infrastructure today. Click "Invite to Job" to get started!

With Upwork's rising talent and tech savvy freelancers, there are many freelancers to choose from. Whether you need break/fix tech support, network support or cyber security assessments. My profile is geared toward those who need fast and accurate work done. I have 8 years of IT experience ranging in helpdesk support, remote troubleshooting, network configurations, Printer issues, O365 configuration and troubleshooting, Google suite configuration and troubleshooting, and Cyber Security. I'm a Jack of all trades and love to build trust while providing quality support to my clients. I was even coined "The people person of IT" by one of my medical clients. The best part is I give free advice. If you feel you've reached your perfect IT specialist, please feel free to message me at any time. I have a quick response time.

Looking for reliable remote IT support you can trust? I help businesses and teams stay productive by resolving tech issues quickly and providing dependable day-to-day support. With several years of hands-on experience in IT in different sectors, I bring a calm, solutions-focused approach to troubleshooting and user support. Whether it’s handling system glitches, improving workflows, or making sure everything runs smoothly behind the scenes, I’m here to make IT one less thing you have to worry about. I'm professional, responsive, and easy to work with — whether you're a solo business owner or part of a growing team. Let’s connect and see how I can support your team.