Hire the Best Computer Repair Technicians

I'm a Computer Science graduate who loves to help people solve its problems, that's why I prefer working on the Help Desk or Desktop Support area, even networking if needed. I'm A+, Network+, Security+, Cloud+ and Server+ certified from CompTIA, also certified in Microsoft 365 and Azure, so I can help you regarding these cloud solutions and other issues I worked as an intern for the Social Security institute in my country, and really loved it. My next experience was working as a Walk-up Support Technician at the University of South Florida, helping students, faculty and staff at the library for 2 weeks Then I was permanently hired by the University of South Florida to work as a Service Desk Technician remotely. Here, I was able to help students, faculty and staff with even more issues since I was given training on Bomgar, the remote support software used at USF. I helped clients with networking issues, printing issues, Active Directory lockouts and more. For personal reasons I had to leave my position at USF, currently looking for a new position. Reach out to me if you need any IT help. I'm also an experience Wikipedia editor and can help you edit and rebuild your Wikipedia page. Finally, I also have experience as an IT instructor, having made 2 courses at Cybrary, a CompTIA Network+ course and a Tech+ course. If you need my help to prepare for a certification exam, please let me know

I am an IT Support Specialist and Cloud Systems Administrator specializing in Infrastructure Operations. I bridge the gap between traditional hardware and modern cloud environments, ensuring your tech stack runs seamlessly without downtime. From managing virtual servers to configuring enterprise workspaces and troubleshooting hardware bottlenecks, I handle your IT operations so you can focus on scaling. 🛠️ Direct Services & Expertise Cloud & Infrastructure: Provisioning Virtual Machines (VMs), firewalls, Linux Server Administration (CLI maintenance), and Web/App Deployment. Workspace & Identity: Full tenant setup and migrations for Microsoft 365 and Google Workspace, including user provisioning and access control. Domain & DNS Management: Expert configuration via Cloudflare, nameserver routing, and vital email authentication (SPF, DKIM, DMARC) for flawless deliverability. Desktop & Peripheral Support: Advanced hardware troubleshooting, network connectivity, and driver configuration for specialized/large-format enterprise printing. 🌟 Why Work With Me? Full-Stack IT Support: I provide end-to-end technical coverage—from high-level cloud architecture and workspace administration to hands-on desktop software configuration and hardware troubleshooting. Clear Communication: I deliver fast, reliable updates, translating complex technical infrastructure and hardware issues into clear, actionable terms for non-technical clients and executive teams. 🎯 Client Focus I act as your complete, on-demand IT department for growing businesses and digital agencies. Let's optimize your technology and operations today. Click "Invite to Job" to get started!

I specialize in IT support with over 7 years of experience in troubleshooting, system operations, and customer success. My expertise lies in delivering technical assistance in fast-paced environments, where I resolve complex issues efficiently. Proficient in tools such as Zendesk, Jira, and Google Workspace, I have hands-on experience with VPNs, firewalls, and Windows Server. I thrive on optimizing workflows and providing seamless remote support to enhance user experiences. Whether you need help managing live chats or resolving intricate technical challenges, I bring a proactive approach to every project. Let's discuss how I can add value to your operations and ensure your team's success.

I am an Information Technology Instructor for 6 years and IT helpdesk support specialist for 4 yrs and counting. Highly knowledgable and managing M365 environment, Google workspace, DNS Settings and email management and deliverability. GoHiglevel admin responsible in all integrations, user management and subaccounts. Can manage and finish all task in timely manner. A versatile, approachable and can adjust to any environment. I am very willing to learn, adapt and to discover new ideas for my personal growth and development.

As a highly experienced IT professional with over 12 years of expertise in Helpdesk IT Support Tier 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Advanced Troubleshooting: I have a deep understanding of IT systems, networks, and software applications. When issues arise, I can quickly identify the root cause and provide effective solutions, minimizing downtime. User Assistance: I offer prompt and friendly assistance to end-users, helping them with technical issues, software installations, account setups, and general IT-related inquiries. Ticket Management: I am well-versed in ticketing systems and can efficiently manage and prioritize support requests, ensuring that critical issues receive immediate attention. Remote Support: With the ability to provide remote support, I can resolve issues efficiently without the need for on-site visits, reducing costs and minimizing disruptions. Documentation: I maintain comprehensive documentation of support activities, including solutions to common problems, to facilitate knowledge sharing and future reference. Escalation Handling: In cases that require Tier 3 support or specialized attention, I am proficient in escalating issues to the appropriate teams or experts. Software and Application Support: I am experienced in supporting a wide array of software and applications, including Microsoft Office Suite, Adobe products, email clients, QuickBooks, Sage and more. Service 2: Server Administration Tier 3 With over a decade of hands-on experience in Server Administration Tier 3, I offer specialized expertise in managing and optimizing server environments. My service is tailored to meet the specific needs of your organization's server infrastructure. Here's what you can expect from my Server Administration Tier 3 service: Microsoft Azure Cloud Services: I am well-versed in Microsoft Azure, including the provisioning, configuration, and management of virtual machines, storage, and other Azure services. I can help you leverage the cloud for scalability, cost-efficiency, and flexibility. Server Deployment and Maintenance: I have a proven track record in setting up, configuring, and maintaining Windows and Linux servers, ensuring they operate at peak performance. Security and Compliance: I implement robust security measures to protect your servers and data, including regular updates, firewall configuration, access controls, and compliance with industry standards. Backup and Disaster Recovery: I design and implement reliable backup and disaster recovery solutions to safeguard your critical data and minimize downtime in case of unforeseen events. Performance Optimization: I continuously monitor server performance and fine-tune configurations to ensure optimal resource utilization and response times. Firewall Expertise: I have extensive experience working with various firewall technologies, including Pfsense, Fortinet, Sophos, WatchGuard, and SonicWALL. This expertise allows me to secure your network infrastructure effectively. Patch Management: I handle patch management, applying updates and security patches to servers in a timely manner to mitigate vulnerabilities. 24/7 Monitoring: I offer round-the-clock monitoring to detect and address server issues proactively, reducing the risk of service interruptions. Documentation and Reporting: I maintain detailed documentation of server configurations, changes, and performance metrics. Regular reporting keeps you informed about the health and status of your server infrastructure. Scalability Planning: I work with you to plan for future growth, ensuring your server infrastructure can scale seamlessly to accommodate your organization's evolving needs. My commitment to excellence, in-depth technical knowledge, and extensive experience makes me the ideal partner for all your Helpdesk IT Support Tier 2 and Server Administration Tier 3 requirements. I will provide you Free IT Security Audit and IT Awareness Trainings to staff and implementations of recomendatons of report. I look forward to collaborating with you to optimize your IT environment and drive your business's success. I’m ready willing to help as much as possible in your organization/Business tech issues. Looking forward to reply your queries.

Over the last 15 years, I have developed my skills as a Technical Support Guru, inbound/outbound calls, troubleshooting any wireless devices, customer service, installing software programs, Sales Representative, Online Seller (eBay—Amazon—Carousel, and Etsy), a bit of video editing—Photoshop, and a lot more. I have vast experience with Fortune 500 companies and start-up companies based in the U.S. I am highly motivated, learn quickly, and am extremely task-oriented. I like to build a routine or a process and work around it. Through my years of experience, I have developed excellent customer service skills and rapport-building abilities. I give everything I do 100% commitment and dedication. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness, and great time management, and a positive attitude. I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivering high-quality, fast, and accurate services.