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I help organizations turn unclear processes, scattered knowledge, and inconsistent execution into practical systems their teams can actually use. My work combines operations consulting, instructional design, project leadership, and digital implementation. I assess what is not working, clarify requirements, organize the moving parts, and build the processes, training, documentation, and tools needed to improve performance. Through Purposed Design LLC, I have led more than 50 client engagements and generated over $200,000 through Upwork. My projects have included operational systems, SOP libraries, training programs, LMS implementations, leadership development, onboarding systems, digital learning products, client portals, reporting tools, and complex content-production workflows. I can support organizations with: • Operations assessments and process improvement • SOPs, policies, playbooks, and knowledge systems • Training strategy, curriculum, and instructional design • LMS selection, configuration, migration, and implementation • Leadership development and live facilitation • Workflow design, dashboards, reporting, and automation • Program management and cross-functional implementation • Client portals and custom digital operations platforms I have managed projects valued at up to $85,000 and coordinated employees, contractors, subject-matter experts, clients, and technical contributors. My role often extends beyond producing the deliverable. I help define the problem, establish the structure, manage implementation, protect quality, and make sure the finished solution works in the organization’s real environment. I am best suited for organizations that need more than a document, course, or software configuration. They need someone who can connect strategy, people, process, training, and technology into one workable solution.

Everyone has a thing. Learning and development is mine. Let's partner to transform your training into an outcome-driven, behavior-shifting growth experience for your organization and learners. Services I offer: Expert-level learning strategy - leveraging learning sciences, we can transform the way you approach learning and achieve the results you need eLearning Development - Whether your course is on a web application or a rapid eLearning authoring tool such as Storyline or Captivate, we can design engaging learning experiences that change behavior Instructional Design - Let's outline your content and determine the best delivery method to connect with your learners Needs Assessment - Do you know what your learners need? If not, we can develop a custom tool to assess their needs and map learning resources to fill their gap Learning Metrics - Is your learning achieving the desired results? We can develop a behavior-based tool or tools to measure your success I look forward to helping you on your next learning or presentation endeavor.

🎯 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 • Technical Writing & Documentation: SOPs, policies, procedures, playbooks, and user guides that ensure consistency and compliance. • Strategic Management Consulting: Guidance for scaling businesses, C-level support, and operational strategy. • Training & Learning Development: Design and delivery of engaging training programs, virtual, in-person, or hybrid. • Course Facilitation: Instructor-led training, workshops, and online course delivery. • Instructional Design & Technology: Course creation for e-learning, blended learning, and self-paced programs. • Process Engineering & Optimization: Streamlining workflows for greater efficiency and productivity. • Coaching & Advisement: Leadership coaching and strategic advice for business growth. 📌 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 As the CEO of Document Doctors, LLC, I have worked with a wide range of clients, from scaling startups to enterprise organizations, helping them optimize their operations, standardize processes, and elevate their training capabilities. My experience spans healthcare, finance, real estate, construction, manufacturing, retail, quick service restaurants, and more. I've also designed and delivered training for clients in various formats. Live, virtual, and self-paced, ensuring that learning is accessible and impactful. ✅ 𝗪𝗵𝘆 𝗖𝗵𝝾𝝾𝘀𝗲 𝗠𝗲 • Clear, concise, and compliant documentation that enhances efficiency. • Training programs tailored to your team’s needs and learning styles. • Strategic insights to help your business scale effectively. • 25+ years of cross-industry experience, from small businesses to enterprise clients. • Proven expertise in both technical writing and training design. Keywords: technical writer, SOP writer, policy and procedure development, training and course facilitation, instructional design expert, learning and development consultant, process optimization specialist, strategic management consulting, virtual training expert, in-person training facilitator, training course designer, e-learning content developer, training program creation, process documentation specialist, consulting for scaling businesses, Trainual Certified Partner, hybrid learning solutions, standard operating procedures, C-level strategy advisor, workflow optimization.

Learning Architect and Knowledge Strategy Consultant helping technology companies turn complex products, processes, and expertise into effective customer training, sales enablement, knowledge bases, and internal learning programs. I bring 30+ years of experience spanning learning strategy, instructional design, knowledge management, technical training, customer education, product enablement, and organizational readiness. My specialty is working at the intersection of learning, technology, and business strategy—particularly when an organization has complex products or processes but needs a clearer way to transfer knowledge to customers, employees, sales teams, partners, or technical audiences. I can help you: • Develop a learning or knowledge management strategy • Design customer education and product training • Build or improve knowledge bases and self-service content • Create technical training and eLearning • Develop sales enablement and product enablement programs • Convert complex technical information into clear, learner-centered content • Establish knowledge governance, content standards, and workflows • Assess existing training and knowledge ecosystems and recommend improvements • Develop learning roadmaps and organizational readiness plans • Work hands-on as a fractional Learning, Enablement, or Knowledge Management leader Recent experience includes serving as a Learning Architect for HP Wolf Security, where I designed web-based training, developed technical training for consulting teams, translated complex security concepts for sales audiences, and created customer-facing knowledge-base content. Previously, as IT Knowledge Manager at the College of Charleston, I led knowledge-management initiatives, managed the IT knowledge base and governance processes, developed knowledge-transfer analytics, and improved technical self-service resources. I have also led global learning organizations and corporate universities, including Benefitfocus University and Intracon, managing instructional designers, trainers, technical writers, content developers, and multimedia professionals. Best fit: technology companies, SaaS organizations, cybersecurity companies, B2B organizations, professional-services firms, and growing companies that need senior learning or knowledge expertise without hiring a full-time executive. I am particularly interested in fractional and project-based engagements where strategic thinking and hands-on execution are both required.

I design learning experiences that help people think through real situations, make decisions, and apply what they learn on the job. For the past 18 years, I have worked across the entire learning process, from analysis and design to development and facilitation. I believe people learn best when they are given the opportunity to work through challenges and figure things out for themselves. Most training is designed to prevent mistakes. I design for what happens after them. I specialize in two areas: 1. Scenario-Based E-Learning: I design self-paced learning experiences that help learners make decisions, solve problems, and apply what they learn in real situations. This includes: • Learning analysis and course structure • Storyboards and scripts • Scenario-based lessons • Simulations and branching scenarios • Knowledge checks and feedback • Development in Articulate Storyline 360 and Rise 360 2. Facilitator-Led Training Design: I design instructor-led and virtual instructor-led experiences that give facilitators a clear structure while giving learners opportunities to think, discuss, practice, and reflect. This includes: • Session design and flow • Presentation materials • Facilitator guides • Participant materials • Case studies and scenarios • Activities and discussions Clients have described me as structured, organized, and someone who knows what she is doing. One client specifically chose scenario-based tutorials and simulations because they matched the type of learning experience they wanted for their team. If you are looking for training that helps people think through real situations and apply what they learn on the job, I would be glad to talk.

I help businesses build and improve training systems without having to coordinate multiple vendors. Some clients need a full training program built from scratch. Others just need help updating or cleaning up what they already have. I work across both, depending on what makes the most sense for the business. Training that works involves more than just creating courses. It also includes materials, delivery, communication, and making sure everything fits together. I bring all of that together so the end result is clear, usable, and ready to implement. Work often includes: - Online courses (SCORM / LMS-ready) - Updates and improvements to existing training - Full training programs from idea to launch - Onboarding and certification programs - Playbooks, SOPs, and operations manuals - Safety and technical training - Presentation decks and facilitator guides - Visual design for training materials - In-person or virtual facilitation support - Rollout support and internal communication planning - LMS guidance including platform selection and structure My background is in education, so everything I build is based on adult learning principles. That means the training is clear, relevant, and something people can actually use in their day-to-day work. A few examples: - Built 75+ courses for a skincare company under Colgate-Palmolive - Built a 12-month education program to help renters become first-time homebuyers, including curriculum, onboarding, and delivery structure - Built franchise playbooks covering operations, growth, and training systems - Developed OSHA-compliant safety training from existing documentation I’ve worked across healthcare, education, automotive, construction, engineering, retail, pet care, and nonprofit sectors. I keep projects organized, communicate clearly, and take them from concept through rollout. If you’re not exactly sure what you need yet, that’s completely fine. I can help you define the right approach and build it out.