Technology Operations Coordinator

Position Overview The Technology Operations Coordinator serves as the operational liaison between Technology, Customer Support Operations, and Business Leadership. This role is responsible for ensuring technology projects, development cases, support tickets, enhancement requests, and operational initiatives progress efficiently through the development lifecycle. The position will oversee process compliance, project follow-up, documentation standards, operational testing, stakeholder communication, and business validation of completed work. The primary objective is to improve accountability, project throughput, and communication while reducing executive and operational management involvement in day-to-day technology project administration. Primary Responsibilities Monitor all active technology projects, enhancement requests, and development cases Ensure cases are properly documented, updated, assigned, and progressed according to departmental standards Follow up with developers and stakeholders regarding outstanding items Ensure all required comments, status updates, and documentation are completed Escalate stalled, aging, or blocked projects Coordinate communication between Technology and Operations teams Assist with User Acceptance Testing (UAT) following QA completion Validate that business requirements have been met before deployment approval Provide operational feedback on completed functionality Answer developer questions regarding business requirements and operational processes Track release schedules and deployment readiness Maintain project documentation and status reporting Prepare recurring project status summaries and executive reporting Required Qualifications Bachelor’s Degree in Business Administration, Management, Information Systems, Project Management, Computer Science, or related field required Master’s Degree preferred Minimum 7 years of professional experience in technology operations, project management, business operations, software development coordination, or related fields Strong understanding of software development lifecycle (SDLC) Strong understanding of project management methodologies Excellent written and verbal English communication skills Strong organizational and follow-up skills Experience working with cross-functional business and technology teams Preferred Qualifications Prior experience working directly with software development teams Experience with PHP, JavaScript, SQL, APIs, web technologies, and software architecture concepts Ability to read and understand code for troubleshooting and requirement validation purposes Experience with bug tracking, QA workflows, and release management Familiarity with eCommerce, customer support systems, CRM platforms, and operational software environments Success Metrics Reduction in aging technology cases Project throughput and completion rates Documentation compliance Technology-to-business communication effectiveness UAT completion and deployment readiness rates Reduction in executive involvement in project administration