Hire the Best Operations Managers

Your business doesn't just need someone to make calls or build a CRM you need someone who understands the entire lead-to-client journey. I help real estate teams, agencies, and operations-driven businesses turn messy, manual processes into clean, automated systems and when needed, I run the outreach that fills those systems with qualified leads. I work across three areas: real estate cold calling & appointment setting, GoHighLevel CRM build-outs & automation, and Monday CRM/workflow architecture with an operations mindset that ties pipelines, follow-up, and reporting together so nothing falls through the cracks. Real Estate Cold Calling & Appointment Setting: ✅ 100–200 calls/day, 50% connect rate, 6–10+ booked appointments per week, 70% show-up rate ✅ Cold calling, FSBO, off market and expired lead follow-up, investor outreach, seller/buyer lead qualification, lead nurturing and re-engagement ✅ Experienced with Mojo dialer, Batch Dialer, Wavv, Call Tools, Readymode, VoiceShot, PhoneBurner, RingCentral, Aircall ✅ Real-time CRM logging so every call, follow-up, and appointment is tracked nothing goes cold. GoHighLevel CRM Build & Automation: ✅ Full sub-account setup: business profile, branding, calendars, phone numbers, A2P 10DLC registration & SMS/email compliance ✅ Pipeline & custom field architecture (buyer/seller stages, lead source, temperature tagging, smart lists, segmentation) ✅ Speed-to-lead automation: missed-call text-back, instant SMS/email response, lead notifications ✅ Multi-step nurture workflows (SMS + email + tasks, if/then branching, proper enrollment/exit triggers) ✅ Funnels, landing pages,Forms, Surveys, booking calendars, Calendly/Zoom integration ✅ CRM data cleanup, duplicate contact resolution, custom field mapping, tags, smart lists ,google sheets/API syncing ✅ Integrations via Zapier, Make , n8n, webhooks ✅ Snapshot creation, SaaS mode setup, client sub-account provisioning ✅ KPI dashboards, reporting, SOPs, and Loom walkthrough training for handoff Monday CRM and Workflow Architecture: ✅ Board, workspace, and dashboard design for sales, ops, and lead management ✅ CRM structure: companies, contacts, leads, opportunities, activities, follow-ups ✅Task and Project Management ✅ Automations: status triggers, ownership/task assignment, stale-deal alerts, reminders ✅ Gmail, Slack, Google Workspace, Zapier, Make and third party integrations ✅ Board relations, mirror columns, subitems, dashboard and executive reporting ✅ CRM audits with clear, prioritized recommendations not just execution ✅ Permissions, access control, and system governance ✅ Documentation, SOPs, and hands-on team training Operations & Business Systems: ✅ Workflow Optimization ✅ Business Process Automation ✅ Operations Management ✅ CRM Administration ✅ Lead & Sales Operations ✅ KPI Reporting & Performance Tracking ✅ Process Mapping ✅ SOP Development ✅ Team Coordination ✅ Data Cleanup & Organization ✅ Project & Task Management If you're looking for a dependable assistant who combines sales, CRM automation, and operational excellence to help your business scale, I'd be happy to discuss how I can support your goals. Send me a direct message here on Upwork, or click "Invite to Job," and let's talk about it.

I step in and run operations so founders can step out of the weeds. With 16+ years across Operations, Project Management, and Business Development, I take full ownership of day-to-day systems, teams, and workflows — not just support them. My experience spans e-commerce, retail, marketing, call centers, and VA management, working directly with U.S.-based clients and CEOs. What I bring: — SOPs, onboarding materials, and QA processes built from scratch — VA and team leadership across U.S. and Philippines-based teams — KPI/KPR tracking across multiple industries and business types — Client relations, training, and team onboarding end-to-end — Project systems that keep everything moving without chasing — Lean Six Sigma discipline applied to real small business chaos Earlier roles in Social Media Management, Business Development, and executive VA work give me a rare 360° view of how businesses operate — so I don't just fix one part, I see how everything connects. If you're a founder running multiple businesses and need someone to take the wheel on operations — not just assist — that's exactly what I do.

You're doing everything yourself. Tools are scattered, processes leak, your team has drifted from the vision — and that's on you for not building the Operating System your business needed. That's the gap I close ⸻ I will serve as your Virtual COO and install a Business Operating System (BOS) — the operational backbone that lets your company scale without chaos or founder dependency. I don't hand over a deck and disappear. I understand the painpoint, implement the full system and create discipline for your team, then hand you a business that runs without you as the bottleneck. Over 8 years, I've done this work across real estate, SaaS, e-commerce, IT and cybersecurity, healthcare, construction, hospitality, and education — different industries, same operational path. I've carried founders from 3 to 30 employees without the wheels coming off. On Upwork alone: 57 completed engagements, 3,200+ hours, $100K+ earned, 95% Job Success Score, Top Rated Plus. The framework I implement rests on six pillars 🧭 Vision & Strategic Clarity — long-term direction and quarterly priorities 🏗 Organizational Structure — clear accountability so everyone knows what they own ⚙️ Systems & Processes — SOPs, workflows, and operational infrastructure 🚀 Execution Cadence — leadership rhythms (Rocks, L10 meetings, Scorecards) 🎯 Leadership Accountability — leaders aligned around ownership and results 📊 Performance & Metrics — dashboards and KPI tracking that surface reality The result is a company that runs on systems, not stress. My Implementation runs on the tools your team already uses (I dont reinvent the wheel): ClickUp, Notion, Google Workspace, or Microsoft 365 — integrated through Zapier or Make, and AI-enhanced (Claude, ChatGPT) where it removes real drag, not just for show. By the end of our engagement, you'll have clear priorities, accountable leaders, scalable workflows, and dashboards that surface reality — not the version of it you want to see. Open to a 15-minute call this week to map out what your first 90 days would look like.

I don’t just help businesses “improve operations”—I help fix what’s actually slowing them down. With 15+ years of hands-on experience, I step into businesses to identify gaps, inefficiencies, and breakdowns across systems, processes, and teams—then build the structure needed for things to run smoothly and scale effectively. I’m known as The Business Operations Doctor because my approach is both diagnostic and practical. I look at how your business is functioning today, where it’s breaking down, and what needs to be built or rebuilt to support growth. I’ve worked across multiple industries and business models, supporting companies through growth phases, restructuring, system rebuilds, and operational clean-up. What I can help you with: ✔ SOP Development (clear, structured, and actually usable) ✔ Process Mapping & Workflow Design ✔ Operations Audits & Assessments ✔ KPI & Performance Tracking Frameworks ✔ System Implementation (ClickUp, GHL, CRMs, internal tools) ✔ Team Alignment & Operational Structure ✔ Process Improvement & Efficiency Optimization ✔ Program & Project Management ✔ Technology Improvement & Design How I work: I don’t deliver generic templates. I build systems based on how your business actually operates—your team, your workflows, your goals. Everything is designed to be used, maintained, and scaled. If your operations feel: Disorganized Reactive Hard to manage Or dependent on too many manual workarounds Then we’ll fix that—properly. Let’s build an operational foundation that supports your business now and where you're going next.

I streamline delivery for agencies & small businesses: SOPs, KPIs, team cadence—so projects ship on time without adding headcount. OBM/ops specialist in ClickUp, Asana, Notion, HubSpot. Hi, I'm Sher👋✅ What I Do : 👉 Design and launch SOP libraries to reduce chaos and boost consistency 👉 Set up and manage project workflows 👉 Train, onboard, and supervise VAs to ensure accountability 👉 Lead launch operations and service delivery with precision 👉 Provide weekly check-ins, monthly reporting, and as-needed support 🎯 Who I Work With: Service-based founders making $5K–$20K/month Coaches or agencies ready to step out of the weeds Business owners seeking systems and team structure—not just tasks 💡 Why It Matters: You shouldn’t be juggling operations at 60 hrs/week. By partnering with me, clients typically reclaim 10–15 hours/month, eliminate daily operational bottlenecks, and finally have bandwidth for actual growth. 📚 How It Works: 1. Discovery (15-min call) We discuss your specific challenges, goals, and timeline. 2. Strategic Plan I map out the operational fixes and system setups to streamline your biz. 3. Implementation & Oversight From SOPs to VA management, I’ll deliver and manage everything within your tools. 4. Review & Refine Monthly reports, one-on-one check-ins, and ongoing improvements. 💰 Pricing: OBM Retainer – $1,500/month (~15–20 hrs/month) Systems Setup – $997 one-time (includes SOP bundle, tool setup, 2 coaching calls) Add-ons: Launch support, VA training, VA recruitment — priced separately 🔹 Previous Wins: “Reduced my weekly admin time by 15 hours — systems finally run themselves!” “Launches now ship on time with zero chaos or last-minute stress.” Client A: OBM + VA support = smoother onboarding & 40% faster delivery turnaround. 🛠 Tools I Use ClickUp | Asana | Trello | Slack | Loom | Google Workspace and similar 📞 Ready to Delegate & Scale? Let’s start with a free 15‑min clarity call to uncover where you're stuck—and how I can help. Hit the Invite button or message me.

Most founders bring me in when revenue is growing but the business is starting to crack underneath it. Reporting is unreliable. Cashflow is unclear. The CRM is leaking. The team is busy but nothing is quite landing. And you're still stuck in the middle of everything. What you need isn't a consultant who talks strategy from a distance. You need someone who actually comes in, takes the wheel on day-to-day operations, actively manages the team, and gets things moving. That's what I do. I've built and scaled my own business to £10M revenue at 30% EBITDA before exiting, and held VP roles at Getty Images and Kodak. Because I have over 25 years of commercial leadership experience, I don't need an extensive ramp-up period. I've seen almost every operational bottleneck before, which means I spot leaking revenue faster and stabilise teams quicker. The work I'm most proud of is the hands-on stuff inside growing companies — fixing the operational chaos that builds up when a business scales faster than its systems. Where I typically focus * Team accountability & operating rhythm: Managing day-to-day delivery, running stand-ups, and leading the team so performance stops depending on you. * Cashflow forecasting & P&L visibility: Making sure you always know exactly where you stand financially. * CRM & revenue pipeline rebuilds: Tightening conversion tracking so leads don't fall through the cracks. * KPI dashboards & reporting: Creating practical data systems that actually support real-time decisions, not just tick a box. Recent work includes rebuilding CRM and revenue pipelines into a single operating model, improving follow-up discipline, managing remote teams, and installing reporting systems to support multi-million revenue growth. I work best with decisive, growth-minded founders in SaaS, e-commerce, and service businesses who are ready to hand over the day-to-day to someone who'll roll their sleeves up and drive it. If that's you, we'll hit the ground running. Core areas Fractional COO · Operational Leadership · Team Management · Revenue Operations · CRM Architecture · Financial Systems & Forecasting · KPI Dashboards