Find the World's Best chat support Freelancers

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Atanas G. - Technical & Customer Support Professional

Atanas G.

Technical & Customer Support Professional

$15.56/hr
1,090 hours
Israel
100% JOB SUCCESS
“Thanks for your help with this project!”
  • Technical Support
  • Helpdesk
John T. - Customer Service Support - Live Chat

John T.

Customer Service Support - Live Chat

$5.56/hr
10,400 hours
Kenya
100% JOB SUCCESS
  • chat support
  • Data Entry
Charlene B. - Operations manager and Customer service expert

Charlene B.

Operations manager and Customer service expert

$12.22/hr
4,654 hours
Philippines
100% JOB SUCCESS
“By far the best employee I have ever hired. She went above and beyond all expectations and took on extended leadership roles that surpassed all other employees. Trusted, loyal...”
  • Call Center Management
Noelina S. - Customer Support, Virtual Assistant

Noelina S.

Customer Support, Virtual Assistant

$6/hr
6,563 hours
Philippines
100% JOB SUCCESS
“Great job. Hiring again on a different contract.”
  • Customer service
  • Skype
Jelyn M. - Research and Data Entry Specialist

Jelyn M.

Research and Data Entry Specialist

$3.33/hr
6,038 hours
Philippines
100% JOB SUCCESS
  • Microsoft Excel
  • WordPress
Stephanie S. - Customer Service Representative and Virtual Assistant

Stephanie S.

Customer Service Representative and Virtual Assistant

$7.78/hr
8,757 hours
Philippines
100% JOB SUCCESS
“Stephanie far exceeded my expectations with this, my first time working with her. Intuitive, and asked appropriate questions to equip herself to complete the job. Will hire again.”
  • Customer support
Edwin F. - Customer Service Representative/Email Support

Edwin F.

Customer Service Representative/Email Support

$3.5/hr
3,420 hours
Philippines
100% JOB SUCCESS
“Edwin performed at a very high level and completed all tasks with diligence. He was a pleasure to work with.”
  • Call Center Management
Joseph J. - Top Rated Web Researcher/Email Marketer/Lead Generation Specialist

Joseph J.

Top Rated Web Researcher/Email Marketer/Lead Generation Specialist

$5.56/hr
6,662 hours
India
100% JOB SUCCESS
“Joseph is very hard working. If you've a tedious laborious task to do, he's your guy.”
  • Data Entry
  • Email Marketing
Lorette J. - Communications and Social Media Manager

Lorette J.

Communications and Social Media Manager

$7.78/hr
2,642 hours
Philippines
100% JOB SUCCESS
“Exceptional customer service work Lorette - much appreciated!”
  • Virtual Assistant
  • Tourism
Rojhel V. - Outstanding Email Support proficient with Helpdesk

Rojhel V.

Outstanding Email Support proficient with Helpdesk

$11.11/hr
3,620 hours
Philippines
100% JOB SUCCESS
“Fantastic communication skills, phenomenal to work with. Dedicated and motivated. I have already hired him again.”
  • Customer support
  • Helpdesk
Joseph R. - Customer Service / Graphic Design

Joseph R.

Customer Service / Graphic Design

$4.44/hr
7,701 hours
Philippines
100% JOB SUCCESS
“Joseph was great with the work that was required. Great communications and got done what truly needed getting done quickly. I'll be sure to work with him again in the future...”
  • Customer service

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At A Glance: Chat Support

Chat support is often the first line of online communication, and chat support agents act as liaisons between clients and customers for a wide variety of fields and industries, including tech support, banking, and cell phone companies. An effective chat support specialist can juggle and organize multilevel problems and issues that a customer can have while at the same time directing and guiding the customer in a friendly and professional way. Chat support specialists are at times overlooked as effective salespeople, but the reality is they consistently drive repeat customers and sales. The right chat support specialist captures this additional revenue by providing information on which service features can improve a customer’s experience or which upgrades to products are a good fit.

A freelance chat support agent possesses a deep toolbox of skills and talents that can help improve customer relationships, drive sales, and reduce support time within a project. The online chat environment allows an agent to often manage multiple chat windows and customers at the same time. Online chat support frequently has a much higher rate of solving problems than traditional product support. Coupling this high rate of customer interaction with proficient computer skills and a developed sense of interpersonal communications, online chat support agents are capable of continuously driving and developing positive customer feedback while delivering low-cost solutions for any business model. Hiring a freelance chat support specialist on Upwork is a competitive way to develop and manage a successful customer dynamic while maintaining a flexible and highly collaborative work environment for everyone.

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