Find the World's Best chat support Freelancers

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Eliza M. - Marketing Specialist | Project Manager

Eliza M.

Marketing Specialist | Project Manager

$33.33/hr
2,030 hours
Romania
100% JOB SUCCESS
“Eliza is a good project manager, hardworking, productive and effective. Eliza achieves results that punches above her weight in her performance. Engaged, committed and always willing...”
  • Marketing strategy
  • Sales
MARICAR C. - Customer Support Manager and Quality Assurance Expert

MARICAR C.

Customer Support Manager and Quality Assurance Expert

$11.11/hr
5,471 hours
Philippines
100% JOB SUCCESS
“Thank you. Good work. Will hire you for future needs.”
  • Microsoft Word
  • Data Entry
Michelle F. - CRM and Email Marketing Integration Specialist

Michelle F.

CRM and Email Marketing Integration Specialist

$60/hr
305 hours
Canada
100% JOB SUCCESS
“Michelle's help with our sales operations and administration was fantastic. She is a great communicator, a very positive attitude and helped get our CRM set up and our sales process...”
  • Customer service
  • Zoho CRM
Manuel F. - Translator ENG-SPA(MEX)

Manuel F.

Translator ENG-SPA(MEX)

$16/hr
0 hours
Mexico
100% JOB SUCCESS
“Thanks!”
  • Proofreading
  • Editing
Iftikhar N. - Customer/Client Support + Quality Assurance

Iftikhar N.

Customer/Client Support + Quality Assurance

$7/hr
428 hours
Pakistan
100% JOB SUCCESS
“Iftikhar's email communication and ability to complete the skill assessment were superb.”
  • Customer service
Reginald B. - Project Manager, QA Tester

Reginald B.

Project Manager, QA Tester

$11.11/hr
7,613 hours
Philippines
100% JOB SUCCESS
“Reg did a great job! Reccomended!”
  • Project management
  • Joomla!
Randhir S. - Professional Software Developer

Randhir S.

Professional Software Developer

$14.44/hr
757 hours
India
100% JOB SUCCESS
“i will hire him again”
  • XML
  • ASP.NET
  • ASP.NET MVC
Jose A. - Transcriber / Editor / Quality Analyst

Jose A.

Transcriber / Editor / Quality Analyst

$20/hr
0 hours
Philippines
100% JOB SUCCESS
“Great work, delivered right on time despite my accelerated deadline needs. Very communicative and great to work with.”
  • Transcription
  • Bookkeeping
Anthony M. - Data Entry Professional

Anthony M.

Data Entry Professional

$5.56/hr
580 hours
Philippines
100% JOB SUCCESS
  • Computer Assembly
Antonio D. - Customer Service Representative

Antonio D.

Customer Service Representative

$8.89/hr
1,090 hours
Philippines
100% JOB SUCCESS
  • Customer service
  • Sales
Katharine S. - Certified Paralegal

Katharine S.

Certified Paralegal

$25/hr
591 hours
United States
100% JOB SUCCESS
“Katie is great, which is why we decided to hire her for other higher paying jobs.”
  • Content Writing
  • Data Entry

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What our customers are saying


At A Glance: Chat Support

Chat support is often the first line of online communication, and chat support agents act as liaisons between clients and customers for a wide variety of fields and industries, including tech support, banking, and cell phone companies. An effective chat support specialist can juggle and organize multilevel problems and issues that a customer can have while at the same time directing and guiding the customer in a friendly and professional way. Chat support specialists are at times overlooked as effective salespeople, but the reality is they consistently drive repeat customers and sales. The right chat support specialist captures this additional revenue by providing information on which service features can improve a customer’s experience or which upgrades to products are a good fit.

A freelance chat support agent possesses a deep toolbox of skills and talents that can help improve customer relationships, drive sales, and reduce support time within a project. The online chat environment allows an agent to often manage multiple chat windows and customers at the same time. Online chat support frequently has a much higher rate of solving problems than traditional product support. Coupling this high rate of customer interaction with proficient computer skills and a developed sense of interpersonal communications, online chat support agents are capable of continuously driving and developing positive customer feedback while delivering low-cost solutions for any business model. Hiring a freelance chat support specialist on Upwork is a competitive way to develop and manage a successful customer dynamic while maintaining a flexible and highly collaborative work environment for everyone.

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