Hire the Best E-commerce Consultants
in Italy

Looking to elevate your brand’s online presence? I specialize in social media design and content creation that captivates audiences and drives engagement. Product Listing & Management: • Product upload for Shopify, WooCommerce, etc. • Price adjustments, offers, and discounts • Inventory management and stock tracking • Creating product variations (size, color, etc.) Shopify Store Setup & Customization: • Basic store setup for new businesses • Theme customization and Shopify apps integration • design work (using tools like Canva & Figma ) Social Media & Digital Marketing Support: • Social media management for Shopify brands • Facebook Ads setup (ad campaigns, targeting, etc.) • Product photo editing for online stores (using tools like Canva or Photoshop) 🔹 Tools & Platforms ✅ Canva, Photoshop, Illustrator ✅ Figma for seamless web design ✅ klaviyo for email marketing ✅ Shopify I’ve worked with e-commerce brands, startups, and influencers, helping them increase visibility and brand recognition through powerful visuals and content strategies. 📩 Let’s make your brand stand out! Message me to discuss your project.

I DESIGN VISUAL SYSTEMS THAT HELP PRODUCTS GET CHOSEN AND CONTENT GET UNDERSTOOD. I’m a Graphic Designer specializing in Amazon Creative, E-commerce and Editorial Design, with a strong focus on clarity, conversion, visual hierarchy and production-ready execution. I don’t just create isolated assets — I build coherent visual systems that make products easier to understand, brands more consistent and content more effective. 🛒 AMAZON & E-COMMERCE → Amazon Listing Images & Product Infographics → A+ Content & Premium A+ → Brand Story & Brand Store → E-commerce Product Graphics → Lifestyle & AI-assisted Product Visuals 📚 EDITORIAL & PUBLISHING → Book Interior Design → Amazon KDP Formatting → Paperback & Hardcover Layout → Book Cover Design → Reflowable EPUB → HTML/CSS refinement for Kindle 🎯 GRAPHIC DESIGN → Social Media Creatives → Campaign Assets → Presentations → Brand-aligned Visual Systems → Print & Digital Design 🎬 MOTION → Motion Graphics → Kinetic Typography → Adobe After Effects My main toolkit includes Adobe Photoshop, Illustrator, InDesign and After Effects, supported by HTML/CSS for EPUB production. I actively work with KDP agencies on both book cover design and interior formatting. I’m also part of an Amazon Platinum Partner Agency, creating high-quality visual assets for Amazon listings and e-commerce brands. My goal is simple: design work that looks strong, communicates clearly and is ready to perform in the real world. If you need a designer who can think beyond the single asset and build a visual system around your product, brand or content, LET'S TALK.

𝐃𝐨 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐬𝐚𝐥𝐞𝐬 𝐨𝐫 𝐢𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐝𝐚𝐭𝐚 𝐛𝐮𝐭 𝐧𝐞𝐞𝐝 𝐜𝐥𝐞𝐚𝐫𝐞𝐫 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬, 𝐛𝐞𝐭𝐭𝐞𝐫 𝐟𝐨𝐫𝐞𝐜𝐚𝐬𝐭𝐬, 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧𝐬? I help businesses turn raw data into actionable insights, reliable forecasts, and practical business decisions using Data Analysis, Machine Learning, and Business Intelligence. With 10 years of experience in e-commerce operations, I understand that data is not just about numbers. Behind every dataset there is a business problem: stockouts, excess inventory, unreliable forecasts, inefficient reporting, changing customer demand, or decisions based on incomplete information. My approach is simple: understand the business problem first, then build the right analytical solution. 🔹 𝙒𝙃𝘼𝙏 𝙄 𝘿𝙊 𝘿𝙖𝙩𝙖 𝘼𝙣𝙖𝙡𝙮𝙨𝙞𝙨 • Data cleaning, validation and exploratory analysis • SQL reporting and KPI analysis • Data quality checks and consistency analysis • Product, store, sales and operational performance analysis 𝙁𝙤𝙧𝙚𝙘𝙖𝙨𝙩𝙞𝙣𝙜 & 𝙋𝙧𝙚𝙙𝙞𝙘𝙩𝙞𝙫𝙚 𝘼𝙣𝙖𝙡𝙮𝙩𝙞𝙘𝙨 • Time Series Forecasting • Demand Forecasting • Sales Forecasting • Predictive Modeling • Baseline and Machine Learning model comparison 𝙄𝙣𝙫𝙚𝙣𝙩𝙤𝙧𝙮 𝘼𝙣𝙖𝙡𝙮𝙩𝙞𝙘𝙨 & 𝙊𝙥𝙩𝙞𝙢𝙞𝙯𝙖𝙩𝙞𝙤𝙣 • Inventory risk analysis • Safety Stock and Reorder Point analysis • Replenishment planning • Stockout and excess-stock identification • Forecast-based inventory strategies 𝘽𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙄𝙣𝙩𝙚𝙡𝙡𝙞𝙜𝙚𝙣𝙘𝙚 • Power BI dashboards • Tableau dashboards • KPI monitoring and decision-support reporting • Interactive executive and operational analytics 𝙈𝙖𝙘𝙝𝙞𝙣𝙚 𝙇𝙚𝙖𝙧𝙣𝙞𝙣𝙜 • Python and Pandas • XGBoost • TensorFlow / Keras • Neural Networks and LSTM • Model evaluation and temporal validation 𝘼𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣 • Automated reporting workflows • Data refresh pipelines • Repeatable data-quality and validation checks 🔹 𝙋𝙍𝙊𝙑𝙀𝙉 𝙋𝙍𝙊𝙅𝙀𝘾𝙏 𝙀𝙓𝙋𝙀𝙍𝙄𝙀𝙉𝘾𝙀 • Analyzed 4.5M+ retail records across 50 stores to generate demand forecasts and inventory-risk classifications, reducing stockouts by 18% and excess inventory by 22%. • Compared baseline, XGBoost, Dense Neural Network and LSTM approaches to identify the most reliable forecasting strategy, improving forecast accuracy by 15% • Translated forecast uncertainty into Lean, Balanced and Conservative inventory strategies through Tableau, saving 20+ hours/week in manual planning. • Built end-to-end analytics workflows connecting PostgreSQL, SQL, Python, Machine Learning and Power BI, cutting reporting time by 30% • Developed KPI reporting and data-quality analysis for e-commerce datasets, increasing data reliability scores by 25%. 🔹𝙒𝙃𝙔 𝘾𝙃𝙊𝙊𝙎𝙀 𝙈𝙀 𝙄𝙉𝙎𝙏𝙀𝘼𝘿 𝙊𝙁 𝘼 𝙂𝙀𝙉𝙀𝙍𝙄𝘾 𝙁𝙍𝙀𝙀𝙇𝘼𝙉𝘾𝙀𝙍? I combine real e-commerce operations experience with technical analytics skills. You are not just getting someone who can write SQL, train a model, or build a dashboard. I focus on understanding why the number matters, what is causing the problem, and what decision the analysis should support. I also prefer validating results instead of simply delivering a model or dashboard and moving on. 🔹 𝙒𝙊𝙍𝙆𝙄𝙉𝙂 𝙒𝙄𝙏𝙃 𝙈𝙀, 𝙔𝙊𝙐 𝙒𝙄𝙇𝙇 𝙂𝙀𝙏 • Clear communication and structured work • Business-focused analysis rather than technical output for its own sake • Clean, validated and reproducible data workflows • Explanations that make results understandable • Practical recommendations alongside the analysis • A solution designed around your actual business problem 🔹 𝙄𝙉𝘿𝙐𝙎𝙏𝙍𝙄𝙀𝙎 𝙄 𝙎𝙋𝙀𝘾𝙄𝘼𝙇𝙄𝙕𝙀 𝙄𝙉 E-commerce · Retail · Inventory · Sales & Commercial Analytics · Operations · Supply Chain My strongest domain knowledge is in businesses where sales, demand, inventory and operational decisions are closely connected. 🔹 𝙒𝙃𝘼𝙏 𝙄 𝙇𝙊𝙊𝙆 𝙁𝙊𝙍 𝙄𝙉 𝘼 𝙉𝙀𝙒 𝘾𝙇𝙄𝙀𝙉𝙏 I work best with businesses that have real data and a real decision they need to improve. That could be improving demand forecasting, reducing inventory risk, understanding sales performance, fixing unreliable reporting, or building a clearer decision-making system. I value clients who are open to sharing the business context behind their data, because the best analytical solution starts with understanding the problem — not choosing a technology first. 🔹 𝙏𝙀𝘾𝙃 𝙎𝙏𝘼𝘾𝙆 Python | SQL | PostgreSQL | Excel | Power BI | Tableau | Pandas | XGBoost | TensorFlow / Keras Google-certified in Advanced Data Analytics. My focus is not simply creating models or dashboards. It is turning data into clear, practical decisions that businesses can actually use. Send me a brief description of your data, your current challenge, and the decision you want to improve. I’ll identify the most effective analytical approach for your project.

I’m a multilingual Customer Support & Operations Specialist with over 13+ years of experience on Upwork (and +12k hours), supporting SaaS companies, startups and e-commerce businesses in Italian, English and German. Over the years, I’ve built several long-term collaborations with clients here on Upwork, some lasting multiple years. I value trust, continuity and becoming a reliable part of the team. I don’t just answer tickets. I investigate issues, understand the product, work with internal teams and take ownership until problems are resolved. What I can help you with ✅ SaaS, IT and e-commerce customer support ✅ Pre-sales and post-sales support ✅ Refunds, payments, subscriptions, returns and delivery issues ✅ Chargebacks and difficult customer cases ✅ Customer retention and upselling ✅ Trustpilot and review management ✅ Escalations and issue follow-up ✅ Communication with developers, founders and fulfillment teams ✅ Support documentation and process improvement Customer Support with a commercial mindset I also enjoy roles that combine customer support with sales, customer success or account management, especially for SaaS, digital products and online services. I can help with: ✅ Pre-sales conversations and product guidance ✅ Customer onboarding and demos ✅ Follow-ups with prospects and existing customers ✅ Upselling and cross-selling ✅ Identifying customer needs and recommending the right solution ✅ Building long-term customer relationships My approach to sales is consultative: understand the customer first, then recommend what genuinely fits their needs. Languages • Italian – Native • English – Fluent • German – Fluent Strong technical background My technical experience allows me to investigate many issues before involving developers. I have hands-on experience with: ✅ WordPress and WooCommerce troubleshooting ✅ Website and checkout issues ✅ Plugins, updates, backups and hosting ✅ Payment and integration issues ✅ SEO-related troubleshooting This helps reduce unnecessary escalations and makes communication with technical teams easier. Why clients work with me I’m used to high-volume support environments, international customers and fast-moving digital businesses. Over the years I’ve worked closely with founders, developers, operations teams and customer service departments, often becoming the person who connects customers with the technical or business side of the company. I’m comfortable handling routine support, but I especially enjoy situations where I need to investigate, make decisions and find practical solutions instead of simply following a script. Long-term collaboration is important to me. Several projects that started as relatively small Upwork assignments developed into working relationships lasting years. Tools & Platforms Customer Support: Zendesk | Intercom | Gorgias | Help Scout | Freshdesk | Front | HubSpot E-commerce & Payments: Shopify | WooCommerce | Stripe | PayPal | Adyen | Mollie | Recharge Automation & Collaboration: Zapier | Make | Slack | Teams | Trello | Notion | Asana | ClickUp Other: Klaviyo | WordPress | Elementor Pro | cPanel | Google Workspace How I work I’m autonomous, reliable and comfortable working directly with founders, developers and small international teams. I enjoy understanding the root cause of a problem rather than simply closing a ticket, and I learn new products and workflows quickly. I’m particularly interested in long-term roles where I can gradually understand the product, customers and business well enough to contribute beyond basic support. If you’re looking for someone who understands customer support, technology and the commercial side of digital products, I’d be happy to discuss how I can support your team.