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I’m a Customer Support Specialist working in Italian, English and German, 13+ years of experience on Upwork supporting startups, SaaS companies and e-commerce businesses. I help digital teams deliver calm, effective and human customer support, even when situations become complex or customers are frustrated. I don’t just answer tickets - I look at the bigger picture. I learn the product, anticipate issues and help protect the customer relationship. 🔥 What I do best ✅ Customer Support for SaaS & IT services ✅ Customer Service for E-commerce & Shopify stores ✅ Pre-sales & post-sales support ✅ Refunds, subscriptions, payments & delivery issues ✅ Customer retention & upsell support ✅ Communication with fulfillment teams, developers and founders Support provided in: • Italian • English • German 👨🏻‍💻 Strong technical edge (big plus) Unlike many support agents, I also have a strong technical background. ✅ WordPress & WooCommerce support and maintenance (updates, plugins, backups, troubleshooting) ✅ Website-related technical checks and fixes ✅ SEO troubleshooting for WordPress websites This allows me to solve problems faster without escalating unnecessarily. 🤝 How I work Calm, professional, customer-first attitude Strong critical thinking & troubleshooting skills High empathy, even with frustrated customers Fast learner, autonomous and reliable Used to working directly with founders and lean teams I integrate quickly into existing workflows and take ownership of my role. Tools & Platforms I’ve Worked With: *Helpdesk & Customer Support* - Zendesk | Intercom | Gorgias | Help Scout | Freshdesk | Front | HubSpot *E-commerce Platforms* - Shopify | WooCommerce *Payments & Billing* - Stripe | PayPal | Adyen | Mollie | Ecommpay | Recharge *Returns & Post-Purchase* - Loop Returns *AI & Productivity Tools* - ChatGPT | Claude AI | Gemini AI *Collaboration & Project Management* - Slack | Microsoft Teams | Trello | Notion | Asana | ClickUp | Linear *Automation* - Zapier | Make *Google Workspace* - Gmail | Google Calendar | Google Docs *Website & CMS* - WordPress | Elementor Pro | cPanel *Design & Content* - Canva | Pixelmator Pro *E-commerce Marketing* - Klaviyo

Senior IT Delivery Manager & AI/ML Project Manager | Ex-Svitla Systems | 10+ years scaling global tech teams I help US, EU, and UK companies successfully deliver complex AI/ML, Blockchain, SaaS, and Mobile projects with distributed teams — on time, on budget, and with measurable results. Key achievements: • Scaled LATAM delivery team from 15 to 48 members, driving 112% revenue growth • Delivered 35+ projects for clients in US, UK, EU, and LATAM (AI, Blockchain, E-commerce, Finance) • Achieved +30 NPS and 95% client satisfaction consistently • Reduced defects by 63% and SLA breaches by 37% in previous roles Core expertise: • AI/ML & Generative AI Project Delivery • Agile Program & Portfolio Management (Scrum, Kanban, PSPO I) • Jira, Azure DevOps, Confluence • Remote & Nearshore Team Leadership • Stakeholder Management & P&L Ownership • Cloud (AWS, Azure, GCP) • Risk Management & Digital Transformation 100% remote worldwide | Fully flexible with all time zones (Argentina native, currently based in Italy). Available for hourly consulting, fixed-price projects, and monthly retainers. Note: Introductory rate of $75/h for the first 30 days or first project to build a long-term partnership. Standard rate thereafter: $110–$140/h. If you need a senior PM who actually delivers measurable results (not just plans), let’s talk.

🚀 $𝟒𝟎𝗞+ 𝗼𝗻 𝗨𝗽𝘄𝗼𝗿𝗸 - 𝗧𝗼𝗽 𝟭% 𝗧𝗮𝗹𝗲𝗻𝘁 𝘄𝗶𝘁𝗵 𝟒𝟎+ 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗯𝘆 𝘂𝘁𝗶𝗹𝗶𝘇𝗶𝗻𝗴 𝟭𝟭+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲. 🟢 Сurrently avalable to new projects! 🥇 Full-time freelancer 🥇5.00 Average Review 👉 Press “𝐈𝐍𝐕𝐈𝐓𝐄” or “𝐒𝐄𝐍𝐃 𝐀 𝐌𝐄𝐒𝐒𝐀𝐆𝐄” and let’s turn your concept into studio-quality visual content with AI precision and human creativity. Hello! I am a professional graphic designer, digital illustrator, and video creator with 10 years of experience and strong expertise in AI tools to complete any task. You will receive high-quality visual content with exceptional attention to detail, always delivered precisely on time or even earlier, perfectly matching your expectations and goals. My Expertise confirmed by experience: ✔ E-Commerce & Product Imagery – Optimizing amateur product photos into studio-quality, market-ready images for e-commerce on Shopify, Amazon, or eBay. ✔ Illustration & Digital Art for Commercial or Personal Use – High-quality digital and AI-enhanced illustrations for books, canvas prints, or other products. ✔ Video Editing & AI Motion Graphics – Creating popular slideshow storytelling videos for YouTube, where each image thematically matches the speech segment it is synchronized with. ✔ UGC Content (AI-Generated & Real-Life) – Creating authentic, engaging content for social media, including TikTok, Instagram, and Facebook Ads. ✔ VR Photo Exhibitions & Virtual Galleries – Designed & curated a virtual photography gallery, using AI-generated visuals to create an immersive digital exhibition. Why Work With Me? 🔥 High-Quality AI-Enhanced Visuals – I combine years of Photoshop expertise with AI tools to create professional, commercial-grade content. 🚀 Focused on Sales & Engagement – I create visuals that attract, engage, and convert customers. ⏳ Strict Deadline Commitment – I always deliver on time, with precision and quality. 🌟 100% 5-Star Rated Freelancer – Only a small percentage of Upwork freelancers maintain a perfect rating. You deserve to work with the best! THE TOOLS I USE: ► Extremely experienced in the following areas: ✅Generative AI (Adobe Firefly (Photoshop Generative Fill), Midjourney, ChatGPT) ✅Adobe (Photoshop, Lightroom, Illustrator, Premiere Pro, InDesign) ✅MS Office ✅Canva ✅VR Exhibition Platforms Let’s Bring Your Vision to Life! I am available 8 AM - 6 PM PST and open to long-term collaborations. 💡 Please check my impressive portfolio, and let’s create visuals that captivate, sell, and inspire! For regular customers i am free at any time!

🚀 Digital Analytics & Tracking Specialist | GA4 • GTM • CRO • Data Strategy With over 10 years of experience in digital analytics, tracking implementation, and conversion optimization, I help businesses transform data into clear, actionable insights that drive growth. I specialize in designing reliable measurement frameworks and solving complex tracking challenges across websites and marketing ecosystems. From startups to enterprise companies, I support teams in understanding user behavior, improving marketing performance, and making confident data-driven decisions. Through my agency Saytags, I’ve successfully delivered analytics and tracking solutions for ecommerce, lead generation, and SaaS businesses worldwide. ✅ My core expertise includes: Google Analytics 4 (GA4) setup, audit & migration Google Tag Manager (client-side & server-side) Conversion tracking & attribution optimization Custom events, ecommerce & dataLayer implementation Consent Mode & privacy-compliant tracking (GDPR-ready) Marketing pixels (Google Ads, Meta, TikTok, LinkedIn, etc.) CRO & performance analysis Debugging inaccurate or broken tracking setups I focus on clean data, scalable tracking architecture, and business-oriented reporting — not just implementation. If you need accurate analytics, reliable conversion tracking, or a complete measurement strategy, I’m here to help. Let’s turn your data into measurable growth.

Hello, my name is Fahad Nadeem, and I currently reside in Italy. For the past 7+ years, I’ve been designing, developing, marketing, and optimizing websites. My experience spans working with numerous companies, from industry giants to local businesses, helping them build and enhance their online presence. I have worked with big clients as a developer, performing unit testing, integration testing, and E2E testing using Cucumber, Gherkins, and Selenium. I have developed applications in Java and have experience with .NET for large-scale applications. Digital Marketing & SEO Expertise: - Developing Market Entry Strategies and Comprehensive Research to drive business growth - E-commerce Retail Strategy to enhance online sales and brand presence - SEO Optimization for better search engine rankings and organic traffic generation - Crafting Advertising Strategies that effectively target the right audience and increase conversions - Business Development strategies to scale operations and boost sales Web Development Expertise: - Developing Custom Web Applications to suit unique business needs - Expertise in HTML5, CSS3, JavaScript, PHP, Laravel, and CodeIgniter for advanced web development - Crafting New Responsive Websites that deliver seamless user experiences across devices - Converting PSD to WordPress Responsive Themes using Bootstrap for efficient web design - Redesigning and Cloning WordPress Websites to make them modern and mobile-friendly - Fixing WordPress Website Bugs and adding additional features for enhanced functionality - Integrating payment systems such as PayPal and other carts for e-commerce platforms - Offering Website Maintenance and Migration Services to ensure smooth operations - Managing cPanel and ensuring reliable hosting solutions My passion for design, development, and marketing drives me to continuously learn and improve, ensuring that I bring the latest and greatest knowledge to your project. I approach every project by putting myself in your shoes, recommending what will best meet your desired results rather than what benefits me the most. My Goals: To deliver top-notch results on every project I work on. To achieve project completion rapidly, accurately, and with high quality. To develop long-term relationships with clients, leading to additional project proposals. You don’t have to take my word for it—let my work speak for itself.

I help companies deliver accurate, natural, and culturally precise Italian content for apps, AI systems, and e-commerce platforms. I currently work on international AI and localization projects involving linguistic QA, content review, and dataset evaluation, ensuring that Italian language output is clear, correct, and user-ready. My work focuses on: • Italian localization and linguistic QA • Review and correction of AI-generated content • Translation and adaptation for apps, websites, and digital products • Evaluation of Italian language quality for AI and machine learning systems I have hands-on experience with: • AI training and evaluation projects • Speech and text annotation • Linguistic quality assessment • Localization for digital environments I combine technical precision with native-level linguistic sensitivity, ensuring that content is not only correct, but natural and authentic for Italian users. If you need a reliable Italian localization and QA specialist who understands both language and technology, I’d be happy to help.