Hire the Best Forum Moderators
in Kenya

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Elvis M.

Nairobi, Kenya

$30/hr
4.7
251 jobs

Managed 100+ Reddit accounts, each maintaining a strong karma score, with the highest exceeding 20k karma and the oldest account dating back 12 years. Successfully used both Reddit posts and comments with over +1M views to get tons of traffic and sign ups for multiple brands, including startups in the SaaS, Web3, and AI spaces from Reddit. Why Reddit? (1) Google now promotes Reddit on the top of the SERP for ALOT of long tail search terms. (2) OpenAI, etc. train on Reddit data, so you will get generative search benefits too. (3) People go to Reddit to get honest and transparent advice on software to buy, etc. (and even search for "keyword + Reddit" on Google). They are tired of sponsored blog post and AI content. Here are 5 ways on how to use Reddit for growth: - Find relevant subreddits: needs to (A) contain your ideal customer + (B) be large enough if you are creating posts (at least 50K members). - Become a contributor: start to build karma. Start out upvoting + commenting, and finally go into posting once you figure things out. Tailor your posts to the specific subreddits to be hyper relevant and bring value. - Use an alert tool + build keyword list: Commenting on relevant posts that mention problems, questions, and competitors in your space, is one of the most efficient ways to get leads. Finding those can either (A) be done manually, by searching on a weekly basis using the built-in search bar), or (B) using an automated tool. Build a keyword list out as you go. - Creating viral posts: Posting can get you a crazy amount of views if you do things right - and put you (and your startup) in the center of the conversation. 4 types of posts that works well: (i) the relatable post (ii) the guide post (iii) the conversation starter (iv) the story post. Gear up, follow the rules, and take your shot: Focus on delivering 95% value and 5% subtle promotion of your brand. Avoid direct links, spam, or corporate jargon. Write authentically, like a real person, and prioritize transparency. Offer meaningful value first, then naturally introduce your brand. Whether in a comment or the main post. Great founders spend their time (a) engaging with users and (b) building their product. Reddit is the perfect platform for (a) sparking conversations, gathering feedback, and understanding your target audience. Dive in, contribute genuinely, and grow your Startup. If you need me to handle all of this for you, feel free to reach out and schedule a consultation. Let's get started.

  • Forum Posting
  • Social Media Advertising
  • Technical Writing
  • Cryptocurrency
  • Digital Marketing Strategy
  • Review
  • Virtual Assistance
  • Lead Generation
  • SEO Backlinking
  • Reddit Marketing
  • Kickstarter Marketing
  • Internet Marketing
  • Artificial Intelligence
  • AI Content Creation
  • Online Reputation Management
Naomi M.

Nairobi, Kenya

$6/hr
5.0
13 jobs

Hi, I am Naomi, a versatile and talented Virtual Assistant. If you’re looking for a reliable, hardworking, dedicated, and responsive Virtual Assistant, you have landed on the right profile. Let me make your life less stressful by offering the following services for your business: • Email Management- Reply to incoming emails, provide customer service, book appointments, and organize your inbox into folders. • Data Entry- Whether on Excel Sheets, Copy and Paste tasks, I got you. • Transcription- I have over 9 years of experience in General and Medical Transcription with familiarity in US, UK, Indian, Australian, Canadian, and African accents. I am able to transcribe Podcasts, YouTube Videos, Business meetings, Lectures, Conferences, Interviews, and many more. • Content Moderation- Reviewing and evaluation of user content, profiles, and pictures based on company guidelines. Escalating anomalies and sensitive situations to the appropriate team members. • Live Chat Customer Support • Social Media Management- Facebook, Instagram, TikTok, LinkedIn, X(Twitter). Responding to customer queries on chat and reaching out to potential customers. • Calendar Management • Research and Data Mining • Community Tracking • Lead Generation • Email Outreach Here’s a list of tools I have experience in using: • Zendesk • Trello • Mailchimp • Asana • Slack • Discord • MS Office • Google Suite • Loom • Hubstaff I assure you of quality work, prompt communication, and open to make amends where necessary. Thank you for checking out my profile and I can’t wait to assist you on your next project.

  • Quality Control
  • Communications
  • US English Dialect
  • Email Support
  • Content Moderation
  • Social Media Management
  • Virtual Assistance
  • Quality Assurance
  • Community Management
  • Customer Support
  • Ecommerce Support
  • Online Chat Support
  • CRM Software
  • Data Entry
  • Communication Etiquette
  • Product Knowledge
  • Technical Support
Josephat W.

Nairobi, Kenya

$30/hr
5.0
34 jobs

𝟵,𝟱𝟬𝟬+ 𝗵𝗿𝘀 | $𝟳𝟬𝗞+ 𝗲𝗮𝗿𝗻𝗲𝗱 | 𝟵𝟱%+ 𝗖𝗦𝗔𝗧. I help SaaS and eCommerce companies reduce ticket volume, improve response times, and keep customers happy. With experience across Tier 1 / Tier 2 support, Shopify stores, and SaaS platforms, I combine customer service + technical troubleshooting so issues get resolved fast— without endless escalations. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝗳𝗼𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀: • 42% faster response times for a team managing 8,000+ monthly tickets • CSAT improved from 80% to 95%+ and sustained across the full engagement • 31% reduction in repeat tickets through better workflows, onboarding flows, and knowledge base documentation 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁 𝗜 𝗰𝗼𝘃𝗲𝗿: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗛𝗲𝗹𝗽 𝗗𝗲𝘀𝗸 • 𝗟𝗶𝘃𝗲 𝗰𝗵𝗮𝘁, 𝗲𝗺𝗮𝗶𝗹 & 𝗽𝗵𝗼𝗻𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 — Zendesk, Intercom, Gorgias, Freshdesk, Help Scout • 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗼𝗿𝗱𝗲𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 — tracking, refunds, returns, exchanges • 𝗧𝗶𝗰𝗸𝗲𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗾𝘂𝗲𝘂𝗲 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻 & 𝗦𝗟𝗔 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 • 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 & 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 — reducing churn through proactive support • 𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁 𝗿𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 & 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 • 𝗠𝘂𝗹𝘁𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 — social media, SMS, WhatsApp, in-app chat • 𝗖𝗥𝗠 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 — HubSpot, Zoho, Salesforce, HighLevel 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗧𝗶𝗲𝗿 𝟭 & 𝗧𝗶𝗲𝗿 𝟮) • 𝗦𝗮𝗮𝗦 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴 — bug reporting, integrations, configuration fixes • 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 & 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲 𝗮𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 — setup, access control, email configuration • 𝗥𝗲𝗺𝗼𝘁𝗲 𝗜𝗧 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 — VPN setup, endpoint security, remote desktop via TeamViewer • 𝗜𝗻𝗰𝗶𝗱𝗲𝗻𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 — root-cause analysis, repeat-issue prevention • 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 — SOPs, knowledge bases, workflow mapping • 𝗛𝗮𝗿𝗱𝘄𝗮𝗿𝗲 & 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝘁𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴 for distributed teams The combination means your customers get resolved, not redirected. 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗶𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲𝗹𝘆. 𝗢𝗽𝗲𝗻 𝘁𝗼 𝗮 𝗽𝗮𝗶𝗱 𝘁𝗿𝗶𝗮𝗹 𝘁𝗮𝘀𝗸.

  • Online Chat Support
  • Order Tracking
  • Technical Support
  • Customer Support
  • Helpdesk
  • Gorgias
  • Intercom
  • Tech & IT
  • CRM Software
  • Phone Support
  • Help Scout
  • Zendesk
  • Shopify
  • Freshdesk
  • SaaS
  • Customer Experience
  • Customer Retention
  • Office 365
  • Ticketing System
  • Live Chat Software
Sausepeter O.

Nairobi, Kenya

$15/hr
5.0
5 jobs

I am an expert in the digital world with a passion for crafting exceptional online experiences. With four years of experience in content moderation in Swahili/English market using single review tool(SRT) and a current dedication to digital freelancing, I excels in managing content and captivating users. I ensures that online spaces are safe and inspiring, leaving audiences craving more. My work sets the digital world ablaze as I infuse innovation and unmatched enthusiasm into every endeavor. Additionally, I possess a remarkable skill in Swahili-English and vice versa translation, effortlessly bridging language barriers and expanding my impact across cultures and borders. If you’re looking for an absolute Rockstar to manage and engage your community, you're in the right place! Don't hesitate to reach out for an interview incase of any opportunity.

  • Content Moderation
  • Community Management
  • Translation
  • Community Relations
  • Customer Care
  • Customer Support
  • Customer Experience Research
  • Customer Satisfaction Research
  • Brand Research
  • Mobile App Testing
  • Online Chat Support
  • Facebook
  • Twitter/X
  • Instagram
  • Community Engagement
Mutembei K.

Thika, Kenya

$10/hr
5.0
20 jobs

Well-written content is crucial for any business. Let me handle this for you, leaving you free to concentrate on the other more involving aspects of running your enterprise. I am a Computer Science major with 12 years of experience in writing. A conscientious and versatile writer, I can tackle anything from technical copy to website content, blogs, copywriting, and rewriting. In my journey as a freelance sellpen, I have supplied content for industries such as fitness and nutrition, healthcare, soccer (football), luxury jewelry, video gaming, e-commerce, computers and technology, Q&A and more. Year after year and client after client I have gotten better at not only choosing the words to use when writing but also using them properly. I know how to keep readers engaged by anticipating the questions on their minds and providing the answers beforehand. My aim whenever I take on a client is to surpass their expectations by going out of my way to write great content and delivering it before the set deadlines. I have no qualms about revising any piece of writing until my client is fully satisfied with it. As a person, you will find me easy to work with and mostly cheerful.

  • Creative Writing
  • Blog Writing
  • Article Writing
  • Search Engine Optimization
  • Copywriting
  • Content Writing
  • Scriptwriting
  • Social Media Management
  • Administrative Support
  • Technical Writing
  • English to Swahili Translation
  • WordPress
Nekesah W.

Nairobi, Kenya

$150/hr
5.0
9 jobs

I love helping agricultural start ups establish businesses in new markets and overall project management. I have experience in inclusive innovations for BoPs hence a great asset for those targeting this particular markets and in agriculture specifically smallholder farmers. I also conduct market research, offer market and business intelligence tying it up with customer service and client management. I love writing in matters of agriculture, so far I have edited more than 5 and written more than 10 agricultural books. I look forward to editing and writing more going forward. I am also good in agricultural market research which entails data collection, data entry, data analysis and presentation of these in relation to the opportunities and go to market strategies for agricultural products.

  • Data Analysis
  • Report Writing
  • Book Writing
  • Article Writing
  • Agriculture & Forestry
  • Editing & Proofreading
  • Policy Writing
  • Book Editing

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