Hire the Best Customer Support Representatives

In my most recent customer support role, I handled customer inquiries, support tickets, orders, and payment issues, helping maintain 95% customer satisfaction and reduce errors by 10%. I help e-commerce and online businesses deliver faster, more organised, and genuinely helpful customer support. The result is faster response times, accurate issue resolution, better customer experiences, and more time for you to focus on growing your business. 𝗖𝗼𝗿𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: ➤ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Professional email support, live chat support, customer service, ticket management, customer inquiries, complaint resolution, troubleshooting, customer follow-up, escalation handling, and day-to-day customer communication. ➤ 𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤 & 𝐓𝐢𝐜𝐤𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Freshdesk, Zendesk, and Intercom support, ticket triage, categorisation, prioritisation, SLA monitoring, canned responses, knowledge base support, ticket follow-up, and keeping customer issues moving toward resolution. ➤ 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Order processing, order tracking, returns, refunds, exchanges, payment issues, product inquiries, delivery updates, Shopify customer support, Amazon customer support, and post-purchase communication. ➤ 𝐂𝐑𝐌 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐃𝐚𝐭𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: CRM updates, customer records, conversation history, support documentation, customer tagging, data accuracy, follow-ups, reporting, and maintaining organised customer information across support platforms. ➤ 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Community moderation, responding to comments and messages, answering customer questions, monitoring customer conversations, handling feedback, escalating concerns, and creating a positive brand experience across online communities. ➤ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 & 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧: Customer feedback management, identifying recurring issues, improving support processes, personalised follow-ups, complaint handling, customer satisfaction, and turning frustrating support experiences into positive customer interactions. 𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀: ➤ Freshdesk • Zendesk • Intercom ➤ HubSpot • GoHighLevel • Pipedrive ➤ Shopify • Amazon Seller Central ➤ Google Workspace • Google Sheets • Notion ➤ Slack • Microsoft Office • ClickUp • Trello ➤ Mailchimp • Klaviyo • Hootsuite 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗲𝘅𝗽𝗲𝗰𝘁 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝗺𝗲: ➤ Prompt, professional customer support that makes customers feel heard and valued. ➤ Clear, accurate responses across email, live chat, help desk, and other support channels. ➤ Organised ticket management with proper prioritisation, follow-up, and escalation. ➤ Accurate customer records and CRM updates that keep your support team informed. ➤ Reliable handling of orders, returns, refunds, complaints, and post-purchase issues. ➤ Proactive communication, attention to detail, and consistent follow-through with minimal supervision. If you're looking for a dependable Customer Support professional who can manage customer conversations, keep your support tickets organised, resolve issues efficiently, and protect the customer experience, let's connect. Send me a message or invite me to your job. I typically respond quickly and am available to work at your preferred time.

I’m a dependable and detail-oriented Chat Support & Customer Service Specialist with experience in Chairish marketplace support, medical and resupply customer service, and lead generation. I specialize in text-based customer communication, accuracy-driven support, and handling sensitive information in remote, fast-paced environments. What I do best: Chat and email customer support Order, billing, shipping, and account issue resolution Medical resupply customer service (CPAP, DME, recurring orders) Patient and customer communication with empathy and clarity Lead generation, CRM updates, and follow-ups High-volume ticket management with strong attention to detail Relevant Experience: Chairish Customer Support Supported buyers and sellers via chat and email Resolved shipping delays, cancellations, refunds, and listing issues Coordinated with sellers, shippers, and internal teams Followed platform scripts and workflows while maintaining a human tone Medical & Resupply Customer Service Assisted customers with medical resupply orders and recurring shipments Handled product inquiries, replacements, returns, and order tracking Supported patients with insurance-related questions and documentation Maintained HIPAA-aware handling of sensitive data Ensured accuracy in order updates and customer records Lead Generation & Sales Support Researched and qualified leads Updated CRM systems and tracked follow-ups Supported outreach campaigns and pipeline organization Tools & Platforms: Zendesk (ticketing, macros, workflows) Chairish support systems CRM tools (HubSpot, Salesforce—adaptable) Dropshipping Google Workspace (Docs, Sheets, Gmail) Slack, Zoom, internal messaging platforms I’m highly organized, self-motivated, and comfortable working independently while collaborating with distributed teams. Clients value my professionalism, responsiveness, and ability to deliver consistent, high-quality support.

I'm Mary, a Customer Support Specialist with over 4 years of experience assisting customers through email, live chat, and phone support. I have worked with US and UK clients, helping resolve customer inquiries, process orders, track shipments, handle returns and refunds, and provide excellent customer service. I am experienced with Shopify, Zendesk, Kustomer, Google Workspace, Google Sheet, Magento and Slack. I am reliable, detail-oriented, and committed to delivering fast, friendly, and professional support that creates a great customer experience. If you're looking for someone who can represent your brand professionally and provide exceptional customer support, I'd be happy to help. Let's work together!

With over 10 years of experience in customer service, I help businesses deliver exceptional support that keeps customers happy and coming back. I specialize in managing all support channels — email, live chat, phone, and social media — ensuring every customer interaction is handled professionally, efficiently, and with care. What I bring to the table: 10+ years resolving customer inquiries, complaints, and escalations across multiple industries Native fluency in both English and Spanish, allowing me to support a wider, more diverse customer base Proven ability to manage high-volume support queues without sacrificing quality Strong experience with help desk systems, CRM tools, and ticketing platforms A calm, solution-focused approach that turns frustrated customers into loyal ones Whether you're a startup building your support process from scratch or an established business needing a reliable expert to hit the ground running — I'm here to help. Let's work together to make your customers feel heard, valued, and supported.

Hello 👋 I help Shopify and E-commerce businesses deliver exceptional customer experiences while keeping daily operations organized and running smoothly. With 4+ years of experience supporting E-commerce and Dropshipping brands, I specialize in customer support, administrative assistance, order management, and operational support. My goal is not only to resolve customer concerns but also to help business owners save time, reduce workload, and improve efficiency. What I can help with: ✅ Email & Live Chat Support ✅ Shopify Customer Service ✅ Gorgias, Zendesk & Freshdesk Management ✅ Order Tracking & Order Management ✅ Refunds, Chargebacks & PayPal Disputes ✅ Customer Retention & De-escalation ✅ Administrative Support ✅ Data Entry & Database Management ✅ SOP Documentation & Process Improvement ✅ Calendar & Inbox Management ✅ Research & General Virtual Assistant Tasks ✅ Workflow Organization & Team Support Tools & Platforms: • Shopify • Gorgias • Zendesk • Freshdesk • Reamaze • Zoho • PayPal • Meta Business Suite • Trello • Google Workspace • Microsoft Office • Dixa • Asana • Clickup Why clients hire me: ✔ Professional and empathetic communication ✔ Strong attention to detail ✔ Reliable and proactive support ✔ Organized and efficient workflow management ✔ Ability to work independently with minimal supervision Whether you need someone to handle customer inquiries, manage administrative tasks, organize business operations, or support your growing E-commerce store, I'm ready to help. Let's discuss how I can support your business and contribute to your success.

I’m a Customer Support and Shopify specialist with 3 years of experience in drop shipping and ecommerce. I enjoy helping customers, solving problems, and making sure every interaction is handled with care and professionalism. I’m also experienced in managing Shopify stores, processing orders, handling inquiries, and supporting the day to day needs of an online business. I’m reliable, detail oriented, and always willing to learn and adapt. My goal is to provide great customer service while helping businesses run smoothly and keep their customers happy.