Hire the Best Customer Support Representatives

I’m a dependable and detail-oriented Chat Support & Customer Service Specialist with experience in Chairish marketplace support, medical and resupply customer service, and lead generation. I specialize in text-based customer communication, accuracy-driven support, and handling sensitive information in remote, fast-paced environments. What I do best: Chat and email customer support Order, billing, shipping, and account issue resolution Medical resupply customer service (CPAP, DME, recurring orders) Patient and customer communication with empathy and clarity Lead generation, CRM updates, and follow-ups High-volume ticket management with strong attention to detail Relevant Experience: Chairish Customer Support Supported buyers and sellers via chat and email Resolved shipping delays, cancellations, refunds, and listing issues Coordinated with sellers, shippers, and internal teams Followed platform scripts and workflows while maintaining a human tone Medical & Resupply Customer Service Assisted customers with medical resupply orders and recurring shipments Handled product inquiries, replacements, returns, and order tracking Supported patients with insurance-related questions and documentation Maintained HIPAA-aware handling of sensitive data Ensured accuracy in order updates and customer records Lead Generation & Sales Support Researched and qualified leads Updated CRM systems and tracked follow-ups Supported outreach campaigns and pipeline organization Tools & Platforms: Zendesk (ticketing, macros, workflows) Chairish support systems CRM tools (HubSpot, Salesforce—adaptable) Dropshipping Google Workspace (Docs, Sheets, Gmail) Slack, Zoom, internal messaging platforms I’m highly organized, self-motivated, and comfortable working independently while collaborating with distributed teams. Clients value my professionalism, responsiveness, and ability to deliver consistent, high-quality support.

10 years as a 911 Senior Level Customer service support awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. Committed to continuous improvement. Highly organized, innovative, beats deadlines and exceeds company goals. Attentive to details and follow-up, with superior written and verbal communication skills. Expert in Shopify E-commerce dropshipping using Intercom, Freshdesk, Helpscout, Reamaze, Gorgias, Zendesk, Gmail etc.

Hi Future Employer! I am glad to present my skills to you and your valued company! My previous job experiences have been extensive with administrative BPO (Call Center [Customer Service, Tech Support, Sales]) services, Gaming PR Management, Content Creation, and Web Site Public Relations. With my administrative support experience, BPO skills (6 years as administrative staff), and PR knowledge I firmly believe that I am a perfect fit for any customer service, tech support, upselling, sales, content creation, or public relations task you entrust me with. On the creative side, I have worked as a writer and editor for several high profile gaming industry websites dedicated to the coverage of news and reviews. I am quite sure I can be an asset to you and our future projects together. Looking forward to becoming a part of your incredible team! Regards, Cristian Aguilar

Is your hiring pipeline slow,disorganized, or filled with unqualified candidates /applicants? Are interviews dragging while top talent accepts other offers? I help startups, agencies, busy entrepreneurs and growing companies build efficient, structured, and results-driven recruiting systems, so you hire faster, smarter, and with confidence. From strategic sourcing to structured interviews and final recommendations, I manage the full recruitment lifecycle with clarity and precision. 🌍 Global Talent Network I maintain an active pipeline of pre-screened professionals across the US, UK, Canada, Australia, Philippines, India Africa, and other global markets. This includes senior Tech Leads, Software Developers, Technical Engineers, and other high-demand technical roles, allowing me to present qualified candidates quickly without starting from scratch. Whether you need tech talent or operational support roles, I can deliver efficiently and strategically. 📈 Proven Results • Sourced and shortlisted 50+ qualified candidates within one month • Managed full-cycle recruitment from sourcing to hiring recommendation • Improved hiring workflows to reduce delays and candidate drop-offs • Built structured pipelines that kept hiring managers organized and informed • Conducted structured interviews with clear evaluation reports 🎯 Services I Provide • Strategic candidate sourcing (LinkedIn, Boolean search, job boards) • Resume screening & shortlist development. • Pre-screen & structured interviews. • Pipeline management & tracking. • Interview coordination & scheduling. • Hiring process optimization. • Recruiting workflow consulting. 🛠 Tools & Platforms Zoho Recruit | BambooHR | BreezyHR | SAP SuccessFactors | Paycor Recruiting | Zoom StaffingSoft | LinkedIn | Google Workspace ! Boolean Search | Upwork | Ziprecruiter | GitHub and other job boards 🤝 What You Can Expect I don’t just send resumes. I deliver qualified, prepared, and genuinely interested candidates, supported by an organized, transparent hiring process that makes decision-making easier for you. I maintain a growing pipeline of qualified professionals across multiple industries, allowing me to move quickly when clients need strong candidates. Available talent includes: ✅ Aircraft Maintenance Engineers (M1, M2, S, E) ✅ Software Developers (Frontend, Backend, Full-Stack) ✅ DevOps & Cloud Engineers ✅ Sales Professionals (BDRs, SDRs, Account Executives) ✅ Business Development Representatives ✅ Professional Video Editors ✅ Photographers & Creative Media Specialists. ✅ AI Annotators Most of these candidates are already pre-screened and open to remote opportunities, which helps reduce sourcing time and accelerates the hiring process. If you are scaling or very busy and need a reliable recruiter who is very proactive, detail-oriented, reliable and dependable, click “Invite to Job” or send a message. Let’s build a strong, reliable talent pipeline for your business/company. Let's connect today so I can learn more about your business.

I’m available to work 8 hours a day, 40 hours a week. I maintain response times of under 12 hours, ensuring that all emails receive a reply by the end of my shift. This approach guarantees consistent and accurate responses to customer inquiries. I use customer relationship management platforms such as Re:amaze, Gorgias, Zendesk, and Shopify to handle orders and inquiries in a professional and efficient manner. Over the past 2 years, I have worked extensively with Shopify, Gorgias, Zendesk, and Re:amaze, handling order management, refunds, returns, and dispute resolution with a consistently high winning rate. My background as a Dispute Specialist has equipped me with the ability to craft strong, evidence-based responses that protect revenue and maintain positive customer relationships. I specialize in: Customer Service & Email Support – empathetic, prompt, and effective responses that build long-term loyalty. Shopify Support – managing products, tracking orders, editing details, and ensuring smooth store operations. Dispute Resolution – preparing winning dispute cases, maintaining high success rate. Known for my professionalism, problem-solving skills, and ability to communicate with clarity and empathy, I ensure every customer interaction strengthens the brand’s reputation. My goal is simple: to help your business retain happy customers, prevent losses, and scale with confidence.

Helping Ecommerce Brands Scale Without Customer Support Chaos If your inbox is overflowing, response times are slipping, or your support team needs stronger leadership, I can help. I'm a Top Rated Plus Customer Support Specialist with 10+ years of experience helping ecommerce businesses improve customer satisfaction, streamline operations, and build support systems that scale. Over the years, I have successfully managed customer support teams, handled high-volume ticket environments, resolved complex escalations, and implemented processes that improve efficiency while maintaining exceptional customer experiences. What I Bring to Your Business ✔ Customer Support Team Management ✔ Shopify, Amazon, Etsy & Ecommerce Operations ✔ Escalation & Complaint Resolution ✔ Chargeback & Dispute Management ✔ Returns & Refund Processing ✔ SOP Creation & Process Documentation ✔ Quality Assurance & Team Coaching ✔ Order Management & Fulfillment Coordination ✔ KPI Tracking & Performance Monitoring ✔ Customer Experience Optimization Platforms & Tools Shopify Amazon Seller Central Zendesk Gorgias Freshdesk Gmail & Google Workspace Slack Asana Trello Airtable Notion Microsoft Office Suite Results I've Delivered: Managed teams of customer support representatives Handled thousands of customer inquiries across multiple ecommerce brands Reduced ticket backlogs through process improvements Improved customer satisfaction through proactive support strategies Developed SOPs and training materials for growing teams Successfully resolved complex customer disputes and escalations I take ownership, communicate clearly, and focus on solutions that help businesses grow while delivering outstanding customer experiences. If you're looking for someone who can manage customer support operations rather than simply answer tickets, let's connect.