Overview: I need to outsource my web design operation, almost in it's entirety. I will maintain sales, customer service and Design work .... I need a build and support team. WE have 150 current clients that need ongoing support, and new clients who need strong site builds.
I own a small web firm in Boston MA. We have been working with a trusted partner in Kolkata who has provided us great coverage during both Indian time AND EST. They manage our support desk work queue which is done through OSTicket. They help us with Site Builds on WordPress, and make site changes. On average, we get 14 support tickets a day with changes like: please add a page, please make/add a new slider image, please fix typo, please update our phone number, etc. We also do about 4-6 website builds a month, all on either WordPress or OpenCart. I need a team to provide support, full time, and importantly I need coverage during EST and someone one call during the weekends. This person can rotate or change. I need the team to have a SENIOR level knowledge of WordPress and how to secure it to insure that no "This site may be hacked" messages appear on clients Google search results. I need to make sure that proper methods are used to insure strong SEO, fast page load speeds, etc. The team I hire will need to have a strong portfolio that shows the ability to build smooth front end CSS, clean responsive design, a plan for quality control checks. You can be a small devoted team, or a large company that designates a small team. I need to work with the same people within reason. I do not want to work with a 50 person whom change constantly.
I currently have a budget of between $500-$750/week I would like to know what services you can provide within that budget with a strong ability to provide proof that your team has the experience, a strong commitment to customer service and work quality AND a portfolio to back it up.
I'd like to know your terms, what you can provide, etc.