Technical Support Representatives

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  1. John Paul De Silva

    John Paul De Silva

    Experienced Customer Service/Technical Support Specialist

    Philippines - Tests: 5

    As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.

    $5.00 /hr
    7,059 hours
    5.00
  2. Virgilio Manzanas

    Virgilio Manzanas

    Technical Support/Customer Service Representative

    Philippines - Tests: 5

    Ive been in the call center industry for over 6years. My experience in the industry has helped me develop my passion for customer service. I also acquired the ability to effectively communicate with people. I handled calls from some of the leading telecommunication companies in the US like verizon, Time warner cable and BrightHouse Networks. My aim is to provide my employer excellent quality work I'm looking for a challenging career in the customer service/ technical support or email support field but i also love to learn new things. Im a fast learner.

    $3.00 /hr
    2,652 hours
    5.00
  3. Von C.

    Von C. Agency Contractor

    Customer Service and Technical Support

    Philippines - Tests: 11 - Portfolio: 4

    A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

    Groups: BigCommerce

    Associated with: ESC Interactive

    $13.33 /hr
    8,494 hours
    4.08
  4. Siddha B.

    Siddha B.

    Technical Support/Customer Service Representative/Researcher

    Philippines - Tests: 16

    Over the last 2 years, I have been providing technical support and advice regarding DSL and VOIP issues as well as digital camera issues. Also, I always make it a point to go the extra mile if needed to improve a customer's existing setup. I have also been part of the client's Fraud and Abuse team searching for possible fraudulent activity that is done using the client's services. I also have experience in setting up a basic home network(ad-hoc or infrastructure), installing security software, virus removal, and correcting OS errors, primarily Windows OS.I also have experience with Web research while working with planetveggie.com/pv.com. Let's discuss what ways you would like me to improve your customer support and I would be more than happy to oblige any requests.

    $5.56 /hr
    14,379 hours
    0.00
  5. Sridhama Das Bernardo

    Sridhama Das Bernardo

    Customer Service Representative and Technical support

    Philippines - Tests: 6

    In my years of experience, I always make it a high priority to deliver excellent customer service and technical support. Not only general customer service and also technical support, I always aim to deliver superexcellent customer service, wherein the customer is satisfied with the solution I provide, but is also provide several options which would enhance his experience with the service. Let's sit down and discuss how my principles may improve your company's Customer Service and technical service image.

    $3.33 /hr
    6,911 hours
    0.00
  6. Kharen Joy Basa

    Kharen Joy Basa

    Experienced Technical Support/ Customer Service Representative

    Philippines - Tests: 4

    I am a person who is flexible in communicating with different kinds of people. Active listening and empathizing are the things I do best; these are the things I do to gain the customer’s/client’s confidence. With these abilities, I can perform my work easily and end up getting the right resolution for the issue or for the given situation. I am patient, and because of this, I get along well with my client. I am a hard worker and I always do my best with beating deadlines. I can work under pressure and I even extend hours just to finish the tasks that are given to me. The ability to multi-task is also one of my strengths, most especially when I became a mom. It makes me more dynamic. I am well organized; I always make sure that all the things I need to do for the day are accomplished. I am very eager and willing to learn new things. These make me more knowledgeable about the job and allow me to enhance my efficiency and productivity as a worker. I am a troubleshooter. With this, I believe that all problems have solutions. That means that I never give up if tough times come along my way.

    $3.33 /hr
    0 hours
    0.00
  7. Suparna Roy

    Suparna Roy

    Technical Support/Pre-sales/ /Data Entry/Research / Customer Service

    India - Tests: 3

    Professional experience over 8years with 6years on Information Security Pre-sales and Support. Highly skilled on multiple domain and field or work ranging from Technical Support, Escalation Specialist, Pre-Sales, Internet Research, Article Rewriting submitting, Data Entry, and Ads Posting. Excellent communication skills and confident enough to achieve the targets assigned within the stipulated timeframe. Enjoys being in team as a team member or take the leadership as and when required.

    $3.33 /hr
    1,153 hours
    5.00
  8. Joanalyn N.

    Joanalyn N.

    experience in BPO industry, Customer Service, Technical Support

    Philippines - Tests: 6 - Portfolio: 1

    When it comes to work, success to me is simple, getting the task done before the deadline ends. Meet your goals ahead of time for you not to be in rushing things. Since I have a family now, all I want is just to work at home while looking out for my baby. I believe in a work life balance relationship. You have time to work, you have time for your family. One of my dream job is to work in international operations/client wherein I can acquire different knowledge and skills and in the end I can share it to my future clients. - Eight years of call centre experience - Handled US, UK and Aussie accounts - experienced in handling,difficult customers/advanced age customers - experienced in providing excellent customer service and technical support assistance. - Recognized Employee of the Month twice for the teamwork and hardwork for the company. - experienced in virtual administrative assistant. - a bit of experienced in web research and lead generation

    $3.33 /hr
    389 hours
    2.90
  9. Aaron Summers

    Aaron Summers

    Linux Cloud Engineer / 14 Years Real World Experience

    United States - Tests: 7 - Portfolio: 2

    Daily engineering and administration of OpenBSD, FreeBSD, Linux and Windows based operating environments. LAN/WAN: Experience identifying a large number of network and host based security problems. Stabilized the bandwidth billing system for accuracy and provided assistance to the web development team. UNX(tm)/Linux/BSD: Designed and built a custom Enterprises Data Ware House utilizing RedHat Enterprise Linux, IBM Information Server, and the Sun N1 toolkit. Back ported the RedHat clustering tools and GFS modules for RedHat Enterprise Linux 4. Customized the operating environment for running the IBM Information Server 8 family of applications, consisting of IBM DB2 V 9.3, IBM WebSphere 6.0, IBM DataStage and IBM QualityStage. Was the single onsite operations point for the HP-UX, Solaris, FreeBSD, MacOS X, and Linux machines. Wrote custom tools for monitoring and metrics. Fluent in the change management process as it relates to Sarbanes Oxley, internal, and external audits. Extensive documentation of custom applications, primarily our custom data warehouse solution. Designed and implemented the company's external web presence using Solaris 10. Utilized zones, the ZFS file system, and hardware RAID on the T2000 platform. Wrote my own tools in Perl, C, and the Bourne shell. Debugged many complex operational problems. Specialties Started running Linux around 1993, kernel was 0.99 Moved onto SunOS and Open/FreeBSD. Since have worked with HP-UX and SCO extensively. Currently work with RHEL, AMI Linux, CentOS, OpenBSD, EC2, Parallels, and Rackspace.

    $30.00 /hr
    5,865 hours
    4.97