Technical Support Representatives

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Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,798 hours

Ralph Ali P.

Ralph Ali P.

Software-tester Engineer,Technical Support, Virtual Assistant

Philippines - Tests: 1

IT professional with more than 6 years of working experience in technical support and transaction processor interfacing with various internal and external customers and stakeholders. Outgoing and confident personality with excellent inter-personal skills. Good motivator in team situations and also works well on his own. Good and sound technical skills and strong leadership capabilities. Able to communicate and present ideas and work convincingly. Organised and deliver work in a structured manner and keeps all relevant parties well informed. Flexible to adapt to the needs of a diverse range of customers and business partner.

$10.00 /hr
42 hours

Ivan S.

Ivan S.

Customer Service and Technical Support Specialist

Netherlands - Tests: 8

I’m Ivan, a technical support and customer service professional with over 5 years of experience providing support to a wide range of end users via telephone, email, and chat. A native Italian speaker, I also have a fluent grasp of the English language as well as strong communication and interpersonal skills. I’m an adept multitasker, with excellent troubleshooting, information gathering and problem solving capabilities. Throughout my career, I’ve worked with a variety of CRM software and have demonstrated the ability to learn new systems quickly. I’m also a proficient user of Microsoft Office, Google apps, and Dropbox. My services include: CUSTOMER SERVICE & TECHNICAL SUPPORT --------------------------------------------------------- ▪ Italian and English language ▪ Help desk/ticket support ▪ Email support ▪ Live chat support ▪ Inbound call handling ▪ Call logging ▪ Data entry NETWORK ADMINISTRATION ------------------------------------- ▪ LAN/WAN ▪ TCP/IP ▪ Wireless ▪ DHCP and cabling ▪ File and printer sharing OS ADMINISTRATION --------------------------- ▪ Windows XP/7/8/10 ▪ Linux (main distributions) ▪ Cisco IOS AUDIO PRODUCTION --------------------------- ▪ Audio editing/cleanup ▪ Audio engineering ▪ Musical composition ▪ Mixing TRANSLATION ------------------- ▪ English to Italian ▪ Italian to English (I work with my British wife, also a translator)

$18.00 /hr
0 hours

Warren David Edwards

Warren David Edwards

Customer & Technical Support Professional / Workforce Management

Philippines - Tests: 4 - Portfolio: 5

My core competency lies in end to end customer service and technical support. I have a comprehensive experience with different positions and activities such as training, seminars, and certifications that have enhanced my customer service and client relationship management skills.

$3.56 /hr
44 hours

Frederike Gross

Frederike Gross

Multilingual Management Assistant is looking for new challenges

Finland - Tests: 4

In December 2015 I graduated from HAAGA-HELIA UAS, with a Bachelor Degree in Business Administration. During this Degree Programme for Multilingual Management Assistants, I specialized in HR and Marketing. I fluently speak German (native) and English. I have a basic knowledge of French and Finnish.

$10.00 /hr
897 hours

Oscar Tapia

Oscar Tapia

QA Automation Engineer

Bolivia

* Software QA Engineer with experience (3+ years) in web applications, desktop applications and system applications software development. * Software testing and quality assurance of web-based, desktop and mobile consumer applications. * User-level test automation with CodedUI, Selenium, Capybara, Cucumber, Calabash. * Efficient black box and gray box test automation and manual testing. * Proficient in analyzing test plans, creating test cases, and designing test strategies. * Skilled in Agile and Waterfall software development life cycle methodologies. * Excellent problem solving skills and experience communicating effectively with all functional teams to understand customer usage models and requirements. * High standards of excellence and attention to detail. * Consistently delivers projects on schedule and meets customer's requirements. * Ability to develop and present test plans,testing summaries, defect reports, and defect trend data throughout the project test cycle. * Interacted actively with the team in identifying bugs. * Quick learner, Self-motivated and problem solving skills. * Excellent technical analytical skills as well as logical reporting skills. * Good team player with an ability to work independently in a time sensitive environment. Technical Skills Testing: Desktop applications, Web applications, System applications, Mobile applications. Test automation: Selenium WebDriver, CodedUI, Java, Capybara, Cucumber, TDD, BDD, Calabash, Ruby, C#, Python, JMeter, VS, IIS, SQL. Specs, Test Plans, Test Case Management tools (TFS, Mercury, Bugzilla, TestLink, Excel), Manual testing, Unit testing, Smoke testing, Functional testing, Integration testing, System testing, Regression testing, Performance Testing. Bug tracking tools (Bugzilla, TFS), OS: Linux, Mac OS X, UNIX, Windows.

$12.00 /hr
72 hours

Rolando Jr. P.

Rolando Jr. P.

Freelance IT Support and Help Desk

Philippines - Tests: 1

To obtain a position which will allow me to use my excellent communication skills. I can explain in clear and simple terms, the various details of a product, or troubleshoot at a moment's notice. To utilize my prior experience in working in a call centre. I am aware of the factors that govern the job of a technical customer support and will need less hesitation than most other candidates. I have the patience and the stamina to endure long work hours and thus I can benefit my company as well.

$5.56 /hr
348 hours

Ricardo Mercier

Ricardo Mercier

Experienced Customer Service Representative

Haiti - Tests: 1

With more than 3 years of experience for a local company as a Customer agent, I am very talktative and friendly, I like communicate with others. In addition to that I am a bilingual experienced customer service rerpresentative, completely fluent in English as a foreign language and French as native. I Always look for the client satisfaction. In the world of Customer Service you have to know how to: 1) start a conversation or chat 2) ask information / understand a question or identify a problem 3) say "I don't know" in another words 4) escalate or transfert to another departement 5) put on hold 6) admit fault 7) Follow up 8) Handle complaints and angry customers 9) Handle several clients simultaneously 10) End up the call or chat There is a ton of skills to have to deal with the list below. I am very pleased to inform you that I own the right experience level to give you great experience, accomplishments with a customer agent service. Eagerly to here something from you, I am looking for long term partnership, either or short is welcome. Thank you for reading and sending me some invitations.

$5.56 /hr
0 hours

Rommel G.

Rommel G. Agency Contractor

12+ years experience technical support engineer / graphic designer

Philippines - Tests: 8 - Portfolio: 6

To seek employment where opportunity for career advancement is highly encourage and to acquire extra knowledge and professional growth. To achieve a challenging position that will develop and utilize my gained skills. For more than 10 Years of experience, I'm well verse on both Graphic and Technical skills that I have.

$3.50 /hr
8 hours

Muhammad Ashar Iqbal

Muhammad Ashar Iqbal Agency Contractor

Technical (Email & Live-Chat) Support Tier 1 & 2, Zendesk Ticketing

Pakistan - Tests: 6

We are highly motivated, problem solving, highly patience with dealing customers, and hardworking team. We provide services 24/7/365 days with more than five years related experience. We enjoy working on all kind of customer service / support, application/software testing, Ecommerce, Shopify services. We are capable of following all types of customer handling procedure/protocols as well as conceptualizing solutions that will work for you. We have an excellent reputation as a hard worker and talented one.

$4.00 /hr
7 hours