Technical Support Representatives

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Filemon Jr L.

Filemon Jr L. Agency Contractor

Customer Service / Technical Support Professional

Philippines - Tests: 5

More than a decade experienced and working into a top 500 company around the world is a way were I have developed my skills and have been successful. Being positive, aggressive, goal/ result oriented brought me to exceed the expectations of the people I am working with. My education creates a lot of opportunity to become a leader and improved my skills. From 2000 up to now, I worked in a Call Center environment catering Customer Service, Sales and Technical Support servicing different region around the world. My core proficiencies is into Technical Support handling different problem both hardware and software and resolve customer issues in timely manner. Also, I handled Level 2 escalations and reports through email, phone and chat support. With this, I am eager to help you and I would like to be part of your success. As a summary of my gained experience as a Contractor is as follows: • Level 2 Technical Support - hardware and software • Customer Support Professional / Team Lead • Technical Support for Live-Chat/Email and Phones • Remote Desktop Support • Handle Back-End Escalations

$5.00 /hr
2,033 hours

Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,798 hours

Ivan S.

Ivan S.

Customer Service and Technical Support Specialist

Netherlands - Tests: 8

I’m Ivan, a technical support and customer service professional with over 5 years of experience providing support to a wide range of end users via telephone, email, and chat. A native Italian speaker, I also have a fluent grasp of the English language as well as strong communication and interpersonal skills. I’m an adept multitasker, with excellent troubleshooting, information gathering and problem solving capabilities. Throughout my career, I’ve worked with a variety of CRM software and have demonstrated the ability to learn new systems quickly. I’m also a proficient user of Microsoft Office, Google apps, and Dropbox. My services include: CUSTOMER SERVICE & TECHNICAL SUPPORT --------------------------------------------------------- ▪ Italian and English language ▪ Help desk/ticket support ▪ Email support ▪ Live chat support ▪ Inbound call handling ▪ Call logging ▪ Data entry NETWORK ADMINISTRATION ------------------------------------- ▪ LAN/WAN ▪ TCP/IP ▪ Wireless ▪ DHCP and cabling ▪ File and printer sharing OS ADMINISTRATION --------------------------- ▪ Windows XP/7/8/10 ▪ Linux (main distributions) ▪ Cisco IOS AUDIO PRODUCTION --------------------------- ▪ Audio editing/cleanup ▪ Audio engineering ▪ Musical composition ▪ Mixing TRANSLATION ------------------- ▪ English to Italian ▪ Italian to English (I work with my British wife, also a translator)

$18.00 /hr
0 hours

Warren David Edwards

Warren David Edwards

Customer & Technical Support Professional / Workforce Management

Philippines - Tests: 4 - Portfolio: 5

My core competency lies in end to end customer service and technical support. I have a comprehensive experience with different positions and activities such as training, seminars, and certifications that have enhanced my customer service and client relationship management skills.

$3.56 /hr
40 hours

Tyler Martindale

Tyler Martindale Agency Contractor

Technical Writer/ Information Architect/Project Manager

United States - Tests: 14 - Portfolio: 9

I started working for In Time Tec back in December of 2012. After I graduated from Boise State University, In Time Tec hired me full-time as a technical writer. My primary role at In Time Tec is helping clients find the best possible way to communicate technical information. I've created documentation for a variety of clients, from Startup to Enterprise. SOFTWARE EXPERIENCE: Microsoft-- Word, Excel, Publisher, Access Adobe-- FrameMaker, Photoshop, Illustrator, RoboHelp Tech Smith-- Camtasia Studio, Snagit Agile- Jira, Trello, Spira Team POPULAR DELIVERABLES: Administrator & User Guides Troubleshooting Guides Style Guides Copyediting Services Information Architecture Online Help Video Demos & Tutorials At In Time Tec, I work with a skilled crew of writers, developers, and software engineers who add value to any contract I work on. This means fewer hours of research and training, and cost savings on every document produced. My core competency is writing and communication, which is often context for my clients. I take care of the specifics, and this in turn allows my clients to focus on other important tasks. For questions or to set up a meeting, please contact me! We can discuss the value I can add to your unique documentation project.

$25.00 /hr
1,115 hours

Rolando Jr. P.

Rolando Jr. P.

Freelance IT Support and Help Desk

Philippines - Tests: 1

To obtain a position which will allow me to use my excellent communication skills. I can explain in clear and simple terms, the various details of a product, or troubleshoot at a moment's notice. To utilize my prior experience in working in a call centre. I am aware of the factors that govern the job of a technical customer support and will need less hesitation than most other candidates. I have the patience and the stamina to endure long work hours and thus I can benefit my company as well.

$5.56 /hr
348 hours

Ricardo Mercier

Ricardo Mercier

Experienced Customer Service Representative

Haiti - Tests: 1

With more than 3 years of experience for a local company as a Customer agent, I am very talktative and friendly, I like communicate with others. In addition to that I am a bilingual experienced customer service rerpresentative, completely fluent in English as a foreign language and French as native. I Always look for the client satisfaction. In the world of Customer Service you have to know how to: 1) start a conversation or chat 2) ask information / understand a question or identify a problem 3) say "I don't know" in another words 4) escalate or transfert to another departement 5) put on hold 6) admit fault 7) Follow up 8) Handle complaints and angry customers 9) Handle several clients simultaneously 10) End up the call or chat There is a ton of skills to have to deal with the list below. I am very pleased to inform you that I own the right experience level to give you great experience, accomplishments with a customer agent service. Eagerly to here something from you, I am looking for long term partnership, either or short is welcome. Thank you for reading and sending me some invitations.

$5.56 /hr
0 hours

John B.

John B. Agency Contractor

Expert Graphic Designer,Data entry, VA ,Computer Technical Support

United States - Tests: 5 - Portfolio: 7

Computer Technical Support || PowerPoint Specialist || Documentation Specialist || Graphic Design ||Infographics || Photo manipulation ||Photo Retouching|| Creative Ideas PPT Powerpoint Presentation Specialist with over ten years of experience supporting financial analysts, management consultants, and market researchers in the production of high-end pitch books and presentations for print and projection. I have designed and edited numerous PPT Slides My mantra is to meet stringent deadlines & deliver projects with impeccable accuracy. Specialties: Presentation design, editing and production, including high-end PowerPoint animation, Photoshop editing , montage video editing, Expert in PC (Hardware and Software) and more than 10 years of computer and internet experience, from basic and advance setup and windows installation to software use in various file types such as MS Office, and virus and other malware checking and cleaning. Internet Search and Research and solving all kinds of computer problems. Payment Terms: For creation of Customized Template Designs, creation of artworks, etc. - fixed rates will be applied

$5.00 /hr
2 hours

Danbeth Joy Petalio

Danbeth Joy Petalio

Administrative Support Staff/Home-based Tutor/ Technical Writer

Philippines - Tests: 6

I'm a good listener and communicator in the English language. I'm also a trustworthy individual who puts effort on a task I'm assigned hereto. I graduated AB Broadcasting last 2013 and knows technical writing skills as well as basic non-linear recording and editing skills. My hobby is reading fictional as well as historical books that helps me expand my vocabulary skills. I work seriously. I love working for people who sees my worth as an individual and helping them is never hard as long as trust and respect is always present in the work area.

$3.00 /hr
0 hours