Hire the best Technical Support specialists

Check out Technical Support specialists with the skills you need for your next job.
Clients rate Technical Support specialists
Rating is 4.7 out of 5.
4.7/5
based on 2,993 client reviews
  • US$20 hourly
    IT and Telecommunications Professional with more than 10 years of experience in efficiently delivering projects in different scales and levels accordingly to client needs. Extensive knowledge in implementation and design for mobile networks nodes, corporative services, computers technical support, computer maintenance, LAN networks. Leadership skills, and teamwork. Certified in CompTIA+ and MCP. I look forward to work for IT Projects and also as a Service Manager.
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    Customer Service
    Microsoft Active Directory
    Project Management
    Windows 10 Administration
    Managed Services
    Wireless Communication
    Game Testing
    eBay Listing
    Wireless Network Implementation
    Email Communication
    Customer Support
  • US$65 hourly
    Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Important points: - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence.
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    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Troubleshooting
    Tech & IT
    Online Chat Support
    Email Support
  • US$155 hourly
    ✅ Highest earnings & rating for Jamf Freelancer ✅ 70+ Jamf Pro deployments ✅ 40+ Intune deployments ⚙️ Zero-touch deployments for macOS with DEPNotify ⚙️ Advance scripting to enhance your Jamf workflows ⚙️ Jamf Connect (Okta, Azure AD, GSuite) and Jamf SSO workflows ⚙️ Custom sh scripting and pkg creation ⏱ Full-time Independent Freelancer 🏢 Supporting deployments and automation for 5 large Jamf MSPs. 🗣 Communication is key to any project which is why it will always be #1 priority. A diverse Systems Engineer with 10+ years of experience in developing and maintaining IT systems, and 8 years of experience in mobile device management. Technical expertise spreads across server and backup administration, cloud security, software support, asset management, vendor management, and customer support. Specializes in saving man-hours and money for the enterprise.
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    JAMF
    OKTA
    VMware ESX Server
    Solution Architecture Consultation
    Mac OS X Administration
    Mobile Device Management
    Bash Programming
    Windows 10 Administration
    Bash
    Microsoft Windows
    Systems Engineering
    Microsoft Azure
    Microsoft Windows PowerShell
  • US$100 hourly
    ⭐⭐⭐⭐⭐ "Sometimes you have to think if someone deserves a 5 but in this case, no thought had to go into it. Collin did amazing work all around." My background consists of 10 years of experience in motion graphic work and editing, including 5 years of live streaming consultation aimed at the corporate and gaming industry. I have created productions for live streaming from vague concepts to finished products. I have produced shows, instructed others on best practices, and helped with troubleshooting when the occasion arose. I have worked with high-profile individuals and brands. I am well versed in programs such as OBS, VMIX, Zoom and the Adobe suite. I can also create high-quality integrations for zoom meetings, zoom webinars and live video calls. I bring a sense of professionalism to your productions and will work with you every step of the way, from the proper hardware to the correct software for your needs. If you need industry-standard practices and help, please message me so we can connect and talk about your next project.
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    Screencasting Video
    Gameplay Footage
    On-Camera Presenting
    Video Editing
    YouTube
    Zoom Video Conferencing
    Facebook
    Twitch
    Video Stream
    Adobe Premiere Pro
    Virtual Assistance
    Motion Graphics
  • US$24 hourly
    ✅ Customer Management/ Website management, including website transfer to different hosting providers, domain transfer, website security, and recovery from hacking incidents, as well as handling reseller hosting domain accounts. Moreover, I have a strong command of CPanel, WHM Manager, and related tools.
 ✅ With a specialization in WordPress and familiarity with various CMS platforms ⚡️Kadence WP ⚡️Kadence Theme ⚡️Kadence Blocks ⚡️WordPress Blocks ⚡️Generatepress ⚡️Feast themes ⚡️Divi Builder ⚡️WPBakery Page Builder ⚡️Elementor 
✅ Funnel Creation > landing page development and the creation of diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup > Adtrackz, Cmax, QCC, Clickmagick, OptimizePress, Clickfunnels, and Ontraport ✅ Another area of my expertise lies in setting up email marketing software, including Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and other similar platforms. I am well-versed in their functionalities and can seamlessly integrate them into any marketing strategy. I am ready whenever you are, so don't hesitate to contact me!
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    ClickFunnels
    Email Support
    Visual Communication
    Google Analytics
    Customer Service
    Internet Marketing
    Customer Support
    Mailchimp
    Freshdesk
    ConvertKit
    WordPress
  • US$45 hourly
    Certified IT professional with extensive experience in implementing, maintaining, and troubleshooting Microsoft 365 services, Intune, Microsoft Defender for Endpoint, and MS Entra ID. I have the ability to map the end-to-end process of implementing an effective Digital Workplace using Microsoft suite of cloud services, a proven track record of implementing complex cloud productivity and security solutions, and an ability to troubleshoot and resolve complex technical issues. Core Expertise --------------------- - Strong experience in Microsoft/Office 365 implementation and administration - Hands-on experience with Intune deployment and troubleshooting - Windows server administration - Windows server 20212/2012R2/2016/2019 - Strong hands-on experience with PowerShell scripting. - Strong experience in implementing hybrid identity solutions with Azure AD – password hash synchronization, pass through authentication, and ADFS. - Experience in implementing calling and meeting solutions with Microsoft Teams. - Good knowledge and familiarization with networking (TCP/IP, DNS) - Email and file migration expert: Cloud-to-Cloud, On-premises-to-Cloud - Strong experience with customization of Microsoft 365 apps installation and licensing options. - Strong experience with Microsoft Endpoint Manager and Microsoft Defender for Business - Experience with RMM tools: Ninja, ConnectWise, Datto RMM, etc. Certifications ---------------------- Microsoft Certified: Teams Administrator Associate Microsoft Certified: Azure Fundamentals Microsoft Certified: Enterprise Administrator Expert Microsoft Certified: Security, Identity, and Compliance Fundamentals. Microsoft Certified: Identity and Access Administrator Associate. AWS Certified: Cloud Practitioner I work with high level of commitment, making sure that I exceed my client’s expectations at all times, resulting in long working relationships. I base my work on trust, honesty, and integrity, and I will deliver the very best of service whenever you need a competent IT professional. I look forward to working with you.
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    Cloud Security
    Microsoft Endpoint Manager
    Amazon Web Services
    Microsoft Exchange Online
    Office 365
    Microsoft Azure
    Group Policy
    Microsoft Outlook
    End User Technical Support
    Microsoft Windows PowerShell
    System Administration
    Microsoft Active Directory
  • US$35 hourly
    I am an Information Technology professional with experience in supporting systems from simple computers to corporate networks and servers. • I'm experienced with Windows, Windows Server, Mac, Linux, iOS, Android • I can administrate and troubleshoot systems and resolve issues from single computers to computer networks and mobile devices • I like to communicate regularly and ensure that every need is taken care of!
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    Email Support
    Software QA
    Mobile Device Management
    Windows 10 Administration
    Network Administration
    Personal Computer
    Customer Service
    Electronic Workbench
    Windows Server
    macOS
  • US$35 hourly
    GURMIT SINGH Hello I am a highly-skilled Freelancer. I am certain I would make a valuable addition to your organization. With more than 18 years of experience as an IT Systems Manager I am much skilled in below core competencies: Core Technical Skills: LINUX, BACKUPS, DR and AWS Cloud with CloudWatch, Zoom LINUX: SUSE, RHEL, UBUNTU Projects:  Basic and Advanced Administration o Managing File Systems with LVM, restructure of file systems o LDAP/NFS/NIS setup and administration o Mail server setup and administration o LAMP setup o Upgrades and update activities o Advanced troubleshooting  Bash Scripting  Checks on system fine-tuning, recommendations and implementing solutions for an application like SAP HANA.  Server hardening as CIS (Center of Internet Security) benchmark level 1 and level 2 – o Complete checks and observations o Fixes for all threats o Complete documentation for Audit purpose o Customized scripts for the setup of the organization to harden any server for future of the same version. Disaster Recovery and Backup Solutions: Projects:  Design and Solution for applications like SAP HANA or Virtual machines o Onsite/Offsite real-time, offline full backups for applications like SAP HANA from the Datacenter to the cloud o Onsite/Offsite partial backups HANA from the Datacenter to cloud o The premise to a cloud backup of data and VM o Backup of data with manual bash scripts or 3rd party tools o Complete plan with detailed documentation for recovery of DR sites. AWS Cloud Solutions Projects:  Consulting for running AWS set up for designing and redesigning o Setup VPS, EC2, o Automate snapshots o Make policies for AMI’s  CloudWatch o Plan and design solution for implanting CloudWatch o Configure and testing with required monitoring o Configure and testing for automating the process using CloudWatch Projects completed below: LINUX Hardening (SUSE RHEL, UBUNTU), CIS Level 1 and level 2 security. SUSE Manager - Implementation and Administration. Linux (Red Hat, SUSE): advance Admin Skills in Implementation, troubleshooting, and RCA UNIX (true 64 Unix): Advance Skills in Implementation, troubleshooting, and RCA VMWare ESXi: Advance Skills in Implementation, Integrations with Veeam and AWS Storage Gateway troubleshooting. AWS (EC2, Storage Gateway): Advance Skills in Implementation, Integrations with Veeam and ESXi and troubleshooting Migrations: AWS to Azure, Azure to AWS, Physical to Virtual systems in ESXi and Unix, On-premise to AWS migrations. SAP (Basis): Implementation of R3 Architecture with Sybase as a database on physical, VM environment and AWS cloud, role and security management, system copy, complete basis activity from the command line and DBA cockpit. Veeam: Advance skilled on design and implementing solutions on backup with Veeam for onsite and DR site backups. Designed a backup solution with integration of AWS storage gateway, Veeam, and ESXi for backups of windows AD, Linux servers running production SAP landscape. Core Management Skills • I was heading IT support of 1500 users spread across 32 location in the Middle East and Africa, BPO in India. I was responsible for IT Support across the region and handle any escalations • Coordination with vendors for initiating projects planning and implementations. • I was responsible for smooth IT operations from local Data Center to Co-host location at Equinix. Data center uptime 99.99% maintained. • I was responsible to present IT reviews for annual to CEO and Sr. Management and handled IT audits for the past 8 years. Implemented recommendations from the audit. I am extremely enthusiastic to welcome the opportunity in your organization to contribute to your continued success through continuous infrastructure improvements. Thank you for your time and consideration. Sincerely Gurmit Singh
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    Project Management
    Laravel
    Communications
    Java
    Angular
    PHP
    Administrative Support
    React
    Zoom Video Conferencing
    Time Management
    Customer Support
    Tech & IT
  • US$15 hourly
    Experienced Technical/Customer support for 8+years with extensive knowledge of troubleshooting: Microsoft Desktops and Server. Building Networks, Providing technical support for clients. A fast learner that is always willing to learn new ITC programs and systems. I am a hard-working diligent person who enjoys working alone or with a team. I provide top quality support for various issues related to setting up Internet connections, antivirus software, email, general hardware and software and have developed new support process for fast-growing teams. I'm very experienced using Zendesk and Freshdesk and I'm eager to learn new tools that would get the job done well for you and your team.
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    Technical Documentation
    Zendesk
    Ticketing System
    Desktop Support
    Hardware Troubleshooting
    Order Tracking
    Freshdesk
    Microsoft Office
    Helpdesk
    Administrative Support
    Microsoft Active Directory
    Customer Support
  • US$12 hourly
    I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients. One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer I have listed a few platforms/software I have worked with: -Tawk chat system -Click Desk -Agile -Kanban -Trello -Freshdesk -Charge Bee -Zendesk -Wix.com -Intercom -MailChimp -Hubspot -Zoom -Google sheets -Photoshop -Lightroom -Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through Oberlo
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    RingCentral Glip
    Microsoft Word
    Microsoft Excel
    Customer Service
    Spreadsheet Software
    Talkdesk
    Adobe Photoshop
    Magento
    Photography
    Freshdesk
  • US$15 hourly
    Hello! I am a highly experienced IT Support Specialist with over 8 years of expertise in the field. Throughout my career, I have developed a deep knowledge and proficiency in QA Software Testing, including creating comprehensive test cases and testing plans. Additionally, I have excelled as a Customer Experience Team Lead, where I honed my exceptional communication and leadership skills. Currently, I hold the position of Back Officer Operations Manager, where I oversee and manage various operational activities. My extensive experience spans across popular applications such as Microsoft Office 365, SAP Crystal Report, and managing Active Directory. I am also well-versed in resolving workstation operating system issues, installing and troubleshooting anti-virus software, printer installation, and utilizing tools such as MS Office, ScreenConnect, managing rePortal, and maintaining virtual machines. With my extensive background and 8 years of experience, I bring a wealth of knowledge and expertise to provide top-notch IT support and contribute to the success of any project or organization.
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    Business Operations
    Web Testing
    Game Testing
    SAP Crystal Reports
    Customer Support
    Office 365
    Microsoft Active Directory
    Data Entry
    Microsoft Office
  • US$35 hourly
    My name is Poonam Deshpande. I am a technical support engineer cum full stack developer and Assistant with over 10 years of experience. Tech Support: - Worked with broadband and mobile technical support department providing chat based technical support to end users. FullStack Development: - I am well versed with Typescript, Javascript, Node Js, React Js, Redux, Python, HTML5, CSS, Php, Apache Web Server. Also, along with this I have extensive hands-on experience with Pixi Js, Create Js, JQuery, JQuery Mobile, Frameworks like Django, Codeigniter, Bootstrap. - I have also had experience around using docker containers, writing dockerfiles , using jenkins to build and deploy instances on EC2, using AWS and its features like S3, EC2, also Ansible and Terraforms. - I enjoy working in teams and have had an experience working solo on a few projects as well. I am comfortable with both agile and waterfall methods. DevOps Engineering: - AWS Cloud support - Virtualization with VirtualBox and Vagrant - Docker: Dockerfile and Docker-compose scripts - Ansible: Configuration Management with Linux - Terraform: Build and provision infrastructure in Cloud environment - CI/CD: Jenkins for continuous integration, deployment and delievery - AWS: EC2, S3, RDS, Route53, Cloudfront, Cloudformation, Elasticbeanstalk, Glacier, Cloudwatch COO and CTO: - Worked as a COO and CTO for Software Services company, Choice Sanitations and Sai services and civil contractors. Roles and responsibilities handled: - Project Management - Scrum meetings - Setup technical roster, SLAs for support - Responding to emails and phone calls - Scheduling meetings - Booking travel accommodations - Manage a contact list - Prepare customer spreadsheets and keep online records - Organize managers’ calendars - Perform market research - Create presentations, as assigned - Address employees administrative queries - Provide customer service as first point of contact - Handle website maintenance and updates - Manage servers, networks, and office hardware - Provide tech support to customers and vendors Personally, I like to keep learning and developing my skills. I am confident that I'll be an asset to any organisation. I am located in India which is GMT +5.30 Hrs, I would be comfortable working in your time zone.
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    Tutoring
    Game Development
    Software QA
    Customer Support Plugin
    Front-End Development
    Online Chat Support
    End User Technical Support
  • US$15 hourly
    Office 365 Support Engineer specialising in Office 365 Applications like Exchange, Sharepoint and OneDrive Setup and Migration, Office Apps (any version), Teams, Outlook (2016 and up) and managing Office 365 Business Account. Email Migration (IMAP, PST, Google Workspace to M365 Migration, GoDaddy to M365 and others) Technical Knowledge Manager handling business solutions and analysis. Experienced in discussing knowledge based document creation, change and update with client. Creation and update of actual document in ServiceNow. Handling feedback from analyst and discussing updates. Process Analyst handling ticket escalations, root cause analysis, gaps in processes, updating and creation of knowledge articles. Trainer handling online and classroom training pertaining to Service Desk topics. Incident Manager handling escalations and correct routing of ticket. Worked with tower managers to mitigate escalations. Handled 10 agents that works with Returned Tickets. Senior IT Helpdesk Analyst handling outage handling process and advanced support. IT Helpdesk handling service desk ranging from AD password resets, application issues, software/hardware troubleshooting, mobile device management etc.
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    Microsoft Windows
    Troubleshooting
    System Administration
    Customer Support
    Microsoft Exchange Online
    Microsoft SharePoint Administration
    Helpdesk
    Technical Writing
    Office 365
    Customer Service
  • US$35 hourly
    5+ years of professional experience in SaaS applications support. Knowledge of: Microsoft 365/Exchange Online, Azure, Outlook/OWA, Jira, Active Campaign. Possess: - Strong research, problem-solving, and troubleshooting skills - Ability to work well independently and as part of a team - Good communication skills - Excellent customer support skills - Passion for technology and learning
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    Email Communication
    German to English Translation
    Microsoft Exchange Online
    Software Testing
    English to Ukrainian Translation
    Ukrainian to English Translation
    Online Chat Support
    Email Marketing
  • US$35 hourly
    Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.
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    Communication Strategy
    Helpdesk
    Email Support
    Mobile Device Management
    Microsoft Office
    Windows 10 Administration
    Customer Service
    Network Administration
    Email Communication
    Customer Support
    Microsoft Active Directory
    Microsoft Azure
  • US$15 hourly
    I am an experienced technical support professional with expertise in providing email and chat support. I have 4+ years of experience offering technical support for Strikingly.com, LayoutHub.com, and VillaTheme.com. My strong knowledge of web-based technologies and customer service skills have allowed me to quickly and effectively troubleshoot and resolve customer issues.
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    WooCommerce
    HTML
    JavaScript
    CSS
    Shopify
    IT Support
    Customer Support
    Email Support
    Zendesk
  • US$12 hourly
    To be of significant contribution to an organization’s vision and mission through my experience, hard work and dedication.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Quality Assurance
    Training
    Search Engine Optimization
    Administrative Support
    Helpdesk
    SaaS
    Customer Service
    Web Hosting
    Project Management
    Online Chat Support
    Email Support
    Phone Support
  • US$20 hourly
    Hey there! It's a pleasure to connect with you. Speaking of connecting, if you're wondering about my profile picture, it's a native outfit in Nigeria, which is where I'm from. We wear native for festive periods like weddings, birthdays, and anything with a celebration really, and in this case, I was at a friend's wedding party. While you might be thinking that, did you know that the focus in 2024 for businesses is creating experiences that capture and engage customer attention in new ways? This is backed up by Salesforce, with recent research stating that 80% of customers say the experience a company provides is as important as its product or services. Companies also employ security-centric customer experience practices in the age of generative AI, as 53% of customers believe generative AI will help companies better serve customers. So now the million-dollar question is; Does your company invest in hiring great Technical and Customer Support professionals to keep up with the growing trends? In our present time, being good simply isn't good enough to succeed; you've got to be great. For your company to be great, it is heavily decided on if you can provide GREAT service to your clients and customers, but you already know that they know that, everyone knows that. So, how can you provide that great service and have a growing customer base? Well, the truth is, - YOU need an expert to lead the Customer-facing team in the company and bring turnaround results across the board. -YOU need a PEOPLE-oriented team of professionals with expertise in Customer Service. -YOU require an individual with excellent communication skills to provide call, chat, and email support. -Someone capable of answering product questions, providing end-user support, and crafting easy-to-read FAQs compilation, that is what YOU need. And as it turns out, 65% of US consumers would pay 5% more for products if they knew they would receive outstanding customer support and satisfaction. This brings us to why I'm here. With over 4years working in Tech & IT as a Technical and Customer Support Specialist, I believe I am exactly what YOU need. This is because of my deep passion for technology and people, I am completely convinced that Technical Support is the most fulfilling career, nothing beats the feeling of genuinely helping someone! Your goals will become mine, and I look forward to working with you and for you to achieve them. I am skilled, flexible, and an effective communicator with a helpful disposition and exceptional customer service abilities. Here are some more details about me. ✔Top Rated PLUS Upwork Freelancer (Top 3%) ✔BSc. Computer Engineering ✔Google Certified IT Support Specialist ✔HubSpot Service Hub Certified Professional ✔Freshdesk Certified Product Expert ✔ LinkedIn Certified Customer Service Specialist ✔Certified Professional: Cybersecurity Foundations ✔Comptia Sec+: Cybrary Certified Need a little nudge? Check out what other clients and business owners say about my services below. Feel free to shoot me an invite so we can have a chat and discuss your business needs. I look forward to it and will most definitely be at your service. Thanks!
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    Article Writing
    Technical Writing
    Blog Content
    Customer Relationship Management
    Troubleshooting
    Content Writing
    Information Technology Operations
    Customer Satisfaction
    Technical Documentation
    Customer Service
    Customer Support
    Online Chat Support
    Jira
    Email Support
  • US$10 hourly
    I am a disciplined, results & goal-oriented, and hardworking person who learns quickly. Able to take instructions easily and carry them competently. I am a learner, and I am not afraid to seek new experiences in the fields where I can continuously excel and grow. I am a digital nomad and have worked in the Customer Service and Technical Support fields. I have worked for a 500 Fortune Company as a Service Desk Analyst, Tech SME, and SaaS Tech Officer. I have experience working with startup companies in the SaaS and Marketing fields. And if you feel that we can excel together, I look forward to speaking with you! Cheers, Ronald John M.
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    Administrative Support
    Search Engine Optimization
    Data Entry
    Dashboard
    Social Media Management
    Helpdesk
  • US$175 hourly
    US-based Salesforce Admin, Developer and Solution Architect | Salesforce HQ Alumni | Salesforce Certified | MBA in Analytics and E-Commerce | 10+ years’ experience in implementation and technical support We may be a great fit if: ►You have a technical issue that you need to resolve with your Salesforce Org. ►You are looking to configure Salesforce to automate your business processes. ►You are new to Salesforce and looking to deploy a CRM for your business. ►You are looking for a long-term partner that can keep your Salesforce org optimized and generating an ROI. ►You are looking to build a custom feature within Salesforce to support your business or sell to Salesforce customers. Working with me you will: ►Have an expert that can configure and implement Salesforce to align to industry best practices. ►See a reduction in issues, work arounds, and overall work hours spent by your sales department making Salesforce “work”. ►Have someone that can understand how your business operates and drive a technical strategy to support it. ►Have someone on call to resolve business stopping technical issues. My Background ►Salesforce Solution Engineer for Salesforce HQ ►Salesforce Technical Architect for two of the Big Four Consulting firms ►Implemented Salesforce Orgs from 2-270,000 users ►95% of my clients do repeat business with me I have experience in: ►Salesforce Sales, Service, Experience (Communities), Marketing, CPQ, and Non-Profit Clouds. Technical Skills: ►AppExchange Application Buildouts ►Salesforce Buildouts ►Call Telephony Integration CTI – Vonage and Twilio ►Custom Data Model Configuration ►Document Management – Conga, DocuSign, and Panda Doc ►Salesforce Cost Price Quote CPQ – Invoices, Ordering, Recurring Revenue, and QuickBooks ►Experience Cloud – Customer Portals, Payment Portals, and Shopping Cart Buildouts ►Flows, Process Builder and Workflows ►Salesforce Forecasting ►Lightning Web Component development and repair ►Marketing Cloud buildouts ►Pardot – Email Campaigns Configuration ►Advanced Reports and Dashboards ►Service Cloud – Case Management, Escalation and SLAs
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    Salesforce CRM
    Salesforce Marketing Cloud
    Salesforce Email Studio
    Cloud Implementation
    Salesforce Service Cloud
    Implementation
    Salesforce1
    Salesforce Wave Analytics
    Salesforce Sales Cloud
    Salesforce CPQ
    Salesforce Lightning
    Salesforce
    Salesforce App Development
  • US$16 hourly
    I have worked with technology and customer service for more than 15 years in a call center environment and 4 years as a technical support freelancer. I specialize in computer hardware, networks and software applications. I also have worked with customer service for a health and fitness company, a tax application solution and a health/insurance company in the US. I am currently working for Cloud Retailer, the best POS (point of sale) system for Beer, Wine, and Liquor in the US for almost three years now. I have experience with the following technologies: 1. Cloud retailer POS and Microsoft RMS (Retail management system). 2. Microsoft SQL, checking data logs. 3. Setting up and troubleshooting PAX card readers. 4. Setting up and troubleshooting peripherals like receipt printers, drawers, scanners and external monitors. 5. Other equipments related to a point of sale system. 6. Used Asana and Freshdesk as CRMs. I work with customers via phone calls, chat and email. As a technical support/ customer service specialist, my experience includes the following: * Troubleshooting of Windows OS related problems (win XP, win 7, windows 10) * General third-party software support (installation, troubleshooting) * Troubleshooting Windows Office related issues * Virus removal * Active Directory - Windows user profile creation - distribution lists creation - mailbox / printer access *Troubleshoot and fix (if possible) peripheral issues (ex Printers) * Logmein, Teamviewer *Ticket management * Escalation * Sales * Clickfunnels * Activecampaign * Wordpress * Zappier Being a consistent performer, I have had the opportunity to work as: * Quality Specialist(QA) - Review calls and transactions - Creating reports in Excel - Interpretation of reports and action plan creation * Sales coach - Coach agents on how to improve sales - Drive the floor to meet sales requirements * Team Lead - Coach agents and create action plans for improvement - Create reports to upper-level management and stakeholders My goal in every transaction is to delight the customer and to help you achieve your business goals!
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    Troubleshooting
    Incident Management
    Helpdesk
    Computer Skills
    Customer Service
    Customer Support
    Leadership Skills
    Email Support
    Online Chat Support
    Phone Support
  • US$20 hourly
    Experienced in Wordpress/PHP/JavaScript/UI. My English skills are top notch and I can work under pressure even with less supervision. Additional Experiences includes: Digital Marketing, Analytics and Data Management, Social Media Marketing, Paid Advertising(PPC) and Technical Support.
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    Website Redesign
    HTML5
    JavaScript
    CSS
    WordPress
    Customer Service
    Troubleshooting
    HTML
    PHP
    MySQL
  • US$25 hourly
    -Software Quality Assurance from the Dominican Republic with 5+ years of experience working with the Agile Scrum / Kanban framework. I specialize in Web and Mobile apps (iOS / Android) testing. Some of my responsibilities are but are not limited to: ● Ensure that all phases of the development life cycle meet the established quality standards (Analysis, Design, Development, Testing, Integration, Installation). ● Improve existing quality standards and / or create new standards. ● Document the evidence of the tests done. ● Give feedback on tests. ● Identify the weak points of any phase of the development life cycle to optimize it in the next delivery or sprint. ● Install the objects (database, frontend and backend) in the quality environment (test environment) and validate that the client's requirements work correctly. ● Develop, maintain, and execute test cases utilizing user stories within Agile Sprints. ● Translate functional and technical requirements into test cases. ● Identify usability issues and functional deficiencies. ● Enter bugs into defect tracking tool (JIRA, AZURE DEV OPS) and follow up for a solution. ● Interact with clients and update progress to team and managers on a daily basis. ● Review project requirements to ensure requirements are testable ● Provide estimates on the amount of time needed to complete testing related tasks within a sprint ● Analyze test output, identifying discrepancies and clearly documenting defects
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    Regression Testing
    Black Box Testing
    Software Testing
    Web Testing
    Manual Testing
    API Testing
    Functional Testing
    Bug Tracking & Reports
    Azure DevOps
    Software QA
    Mobile App Testing
    Scrum
    Quality Assurance
    Jira
  • US$25 hourly
    I am a B.Tech engineering graduate and a full-time freelancer. With a decade of experience in various roles, I have refined my skills in customer success management, operations management, and leading teams. I am currently seeking a full-time position where I can leverage my expertise in a long-term commitment. I am looking for a position where I can make a meaningful impact and grow within the organization. As a self-motivated and detail-oriented individual, I am committed to delivering high-quality work and fostering a positive team dynamic. Additionally, I am flexible with my schedule and location, making timezone differences a non-issue. If you are looking for a committed and results-driven professional with a proven track record of success, I am confident that I would be a valuable addition to your team. I only send proposals to jobs for which I have the relevant skill set and knowledge—that way I can do the job without much intervention on your part. I am always willing to learn new skills/tools/software required to complete your project. I can help you with - 1. Customer Success and Technical Support 2. Looking after day-to-day operations in a company 3. Testing any software/website/platform 4. Hiring 5. Managing a team 6. Training 7. Building processes that increase efficiency 8. Website design/management If you are the visionary/creative, I am your implementor! Thank You for taking the time to go through my profile. I look forward to discussing how my skills and experience can contribute to the success of your organization. Feedback from previous clients on Upwork - "Trinayan is an outstanding contractor who has worked for us for many years. I recommend him for any project that needs extra attention to detail and when you need someone who will go the extra distance." "It is a pleasure to work with Trinayan. He is very capable, creative, and cooperative. I describe a general vision and he makes it a reality." "I have worked with many good freelancers, however, Trinayan amassed me with his response speed, knowledge in providing good customer support, efficiency in work, and business ethics." "Excellent work! Very persistent! Super attention to detail, as always. Could not be happier and highly recommend!" "data2data does excellent work. We are most impressed with his attention to detail. Taking the time to properly research words or names when in doubt. He has a relentless pursuit of perfection that is reflected in the quality of work he produces. We look forward to continuing to work closely with data2data for the foreseeable future! Highly recommended!"
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    ActiveCampaign
    WordPress
    Keap
    Operations Management Software
    Memberium
    Zendesk
    QA Testing
    Hiring Strategy
    Customer Service
    Business Management
    Project Management
  • US$10 hourly
    Exceeding expectations, not just meeting them! 🌟 Perfect 5-star feedback on projects 🏅 Been in several industries for 12 years now ⏰ Remarkable 22K worked hours! (And counting) 💯 Impeccable Job Success Score 🏆 Expert in Chat, Email, and Phone Support + Complaints and Escalation Management ⭐️ Team Management experience Here's what I can do for you: 🔥 Sales 🔥 Virtual Assistance 🔥 Customer Service 🔥 Lead Generation 🔥 Community Management 🔥 Appointment Setting 🔥 Social Media Management 🔥 Reservations Assistance 🔥 iGaming 🔥 Claims and Dispute Management 🔥 Escalations & Complaints Resolution Think I'm the ONE to elevate your business? Let's talk! ✅ If you're interested... 💬 Send me a message... 📞 Let me know your preferred time for a phone call - I am available most of the time! P.S. Here are some of the tools I use: - Freshdesk - Freshcaller - Gorgias - Zendesk - Shopify - Salesforce - Hubspot - Live Agent - Microsoft Office (Word & Excel) - Slack - Discord - Facebook, IG, and Youtube - MS Outlook - Google Drive - eCommerce tools - Notion - ClickUp - Opencart - Wordpress and Elementor - LinkedIn Sales Navigator I'm not just a service provider – I'm your partner invested in your success. Let's build something great together! 🤝
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Supervision
    Lead Generation
    Content Writing
    Email Marketing
    Multitasking
    Customer Support
    Administrative Support
    Customer Service
    TSR
    Phone Support
    Online Chat Support
    Zendesk
  • US$20 hourly
    A passionate IT Support Engineer specializing in small to medium businesses looking to move toward with amazing support. My knowledge includes: • Remote Administration of Active Directory, Office 365, G Suite, Sophos Firewall, SonicWALL, NetExtender, OS33 • Windows servers, Win 10, 8/8.1, 7, OSX • Hardware and Software Support • VMware and Hyper-V • Veeam, Datto and Acronis backups • Anti-virus and anti-malware programs (Webroot, Sophos, Kaspersky, Malwarebytes) • Maintaining and troubleshooting infrastructure • Working with administration, remote and monitoring systems (Connectwise, Automate, Kaseya, ScreenConnect) My roles and responsibilities: • Meeting Support KPIs (time to resolution/escalation, response time and customer updates) • Establishing effective relationships with customers, gaining their trust and respect • Contributing to the shared knowledge base and maintaining technical knowledge • Performing in-depth troubleshooting including remote access sessions to identify and promptly solve complex support issues • Ticket triage • Providing a world-class technical support to international clients through telephone and email while ensuring that all Service Level Agreements and Maximum Customer Satisfaction goals are achieved
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Windows 10 Administration
    Microsoft Office
    VMware Administration
    Windows Administration
    Troubleshooting
    Microsoft Active Directory
    System Administration
    Microsoft Exchange Server
    Office 365
  • US$40 hourly
    Thanks for reaching out 🚀 This is Mahmudul, I've been doing WordPress Development, Theme Development and WordPress Security works for the past 12 years. My few achievements are- ✅ Top 3% Upwork Freelance WordPress Security Expert ✅ Private Member of Upwork Talent Cloud ✅ 100+ Successfully completed big projects with 5-star ratings. In the past 12 years, I've worked with hundreds of clients in Upwork and gathered some specific skill sets in WordPress Development and WordPress Security. I can create WordPress themes from scratch, using page builders like Elementor, Divi, Beaver Builder, Guternberg etc. I can also recover your hacked website, remove malware, unblock from Google blacklist, secure your server, secure your website from future attacks, etc. my main services are- ✅ WordPress Theme Development ✅ Elementor, Divi, Beaver Builder, Gutenberg Theme builder ✅ WordPress Malware Removal ✅ WordPress Performance Optimization I'm a fun guy to work with! I'm super reliable and responsible, I deliver the work on time.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Linux System Administration
    WordPress Malware Removal
    WordPress Theme
    Page Speed Optimization
    Virus Removal
    Website Optimization
    Internet Security
    Network Penetration Testing
    Website Security
    cPanel
    Linux
    WordPress e-Commerce
    Bug Fix
    System Security
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How to Hire Top IT Support Specialists

How to hire IT support specialists

From mobile apps, to IoT devices, and SaaS platforms, technical products require technical solutions. If you’re looking for a specialist who can help you continue to deliver a seamless customer experience, a tech support representative can help.

So how do you hire tech support? A big part of finding the right tech support agent for your needs lies in the type of software product or service you’re looking to support. Need help with your ecommerce platform? Then you might require experience with Shopify. Selling a physical product such as a network router? Some basic knowledge of the software and hardware may be required. Asking yourself questions like these can help you get specific about your needs.

How to shortlist tech support specialists

As you’re browsing available tech support consultants, it can be helpful to develop a shortlist of the specialists you may want to contact and interview. You can screen profiles on criteria such as:

  • Technical fit. You’re looking for profiles that have the skills, technologies, and platforms used by your business.
  • Professionalism. Remember that tech support will be the face of your business when customers have technical issues with your product.
  • Feedback. Reviews can reveal any red flags about how a tech support specialist will treat your customers.

Once you’ve narrowed your list of candidates, you’re ready to conduct the interview which will lead you to your ideal tech support agent. Here are some sample tech support interview questions:

  • “Describe your troubleshooting process.” Technical support is crucial to customer retention. You want to know that they’ll be able to gather details, document issues, diagnose problems, and send data to the technical team.
  • “Explain a time you handled a difficult customer, how did you handle it?” Nothing like a personal testimony to tell you if your tech support agent can remain calm and de-escalate tense situations.
  • “How familiar are you with [insert technology here]?” They don’t have to be a developer or an engineer, just familiar enough with your products and services to know when to solve an issue and when to pass it on to the technical team.

How to write a job description for a tech support specialist

Now that you have a clear picture of the type of tech support you are looking for, it’s time to write that job post. Provide enough detail for a specialist to know if they’re the right fit for the job.

An effective tech support job post should include:

  • Scope of work: From problem diagnosis to tracking bugs and relaying them to the development team, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a shorter or larger project.
  • Background: Translate your tech support needs into a candidate profile. If you prefer experience working in a specific industry, be sure to mention this here.

Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

TECH SUPPORT FAQs

What is tech support?

Tech support consultants deal with common IT related issues for your product or service, such as failed installs, lost passwords, misconfigured settings, and software bugs. Whether it’s via phone, email, live chat, or other tools, it’s tech support’s job to field technical questions from the end user.

Here’s a quick overview of the skills you should look for in a freelance tech support consultant:

  • Customer relationship management
  • Strong communication, problem-solving, and troubleshooting skills
  • Familiarity with in-house ticketing systems such as Zendesk
  • IT fundamentals: desktop support, managed hosting providers, computer networks, etc.
  • In-depth knowledge of the specific technologies behind your product or service

The tech support specialist strikes a critical balance between people skills and technical know-how.

Why hire a tech support specialist?

If you want to find a top tech support consultant, it helps to get specific about your needs. There’s a big difference between offering tech support for a mobile app and a refrigerator. Are you looking for tech support for an ecommerce site based on Shopify? Or is this a hardware product that requires familiarity with microcontrollers and system-on-chip (SOC) devices? Different products and services will require different levels of technical skills, which can have a direct impact on cost.

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