Hire the Best Zendesk Specialists

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

Hello! 👋 I'm a Customer Support Specialist with 5+ years of experience supporting e-commerce businesses and online stores.👩‍💼 I help businesses manage high volumes of customer inquiries through email, live chat, and social media while maintaining excellent customer satisfaction and protecting company policies.🤝 📍Here’s how I can support your business: ✅• Email & Live Chat Customer Support ✅• Order Tracking, Shipping Updates & Customer Inquiries ✅• Refunds, Returns & Dispute Handling ✅• Shopify Store Support ✅• PayPal & Klarna Dispute Management ✅• Social Media Customer Messages ✅• Admin Tasks & Data Entry 📍I have experience working with tools such as: 📌Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal, Klarna Business | Slack | Google Workspace | Meta Business | Social Media Handling | 📌My goal is simple: provide fast, professional, and empathetic customer support that builds trust and keeps customers happy.🫡 If you're looking for a reliable customer support specialist who understands e-commerce operations, I would love to support your business long term.😉

🔥 Results-Driven Professional with 10+ Years of Expertise in CUSTOMER SERVICE, TECHNICAL SUPPORT AND VIRTUAL ASSISTANCE I provide seamless, expert-level admin and customer support that empowers your business to operate efficiently and grow with confidence. Very much tech savvy on the Tools & Platforms below: Zendesk | Intercom | Shopify | HubSpot | Stripe | Canva | Slack | Notion | Trello | Asana | ClickUp | Asana | Meta Business Suite | Google Workspace | Gorgias | Freshdesk I’ve supported businesses in improving response times, increasing customer retention, and elevating overall service standards by transforming everyday interactions into meaningful, positive experiences that build long-term loyalty. Sound like a fit? Drop me a quick message or invite so we can schedule a Discovery Call. :) Talk soon. 😉

I am a highly motivated individual with excellent communication skills, writing skills, time management, resourceful, and well organized. I strive to achieve your goals and get the results you want. 📍 My Skills and Expertise: ✅ Data Entry ✅ Virtual Assistance ✅ Data Mining ✅ Data Scraping ✅ Research ✅ Lead Generation ✅ LinkedIn Scraping and managing CRM ✅ EMR system ✅ Phone and Email handling ✅ Zendesk ✅ Medical Office Virtual Assistant. Have strong English language skills, and quite capable of meeting tight deadlines, working under intense pressure while making sure to create quality work for the client. I am passionate about delivering exactly whatever is asked of me, and always concerned about the client's satisfaction by providing the highest possible results.

🥇 Customer Service Phone | Emails 🥇 To ease the burden and ensure top-notch customer care, I bring forth my expertise in customer service & support. My primary focus is on delivering exceptional email, phone, and chat support, guaranteeing that your customers receive the dedicated attention and assistance they deserve. My extensive experience covers a wide spectrum of customer service aspects, including proficiency in Zendesk, adept Infusionsoft Administration, proficiency in both inbound and outbound phone support, expertise in collections and billing support through phone and email channels, as well as facilitating online customer support meetings. By entrusting me with your customer service requirements, you can redirect your focus towards strategic business development, secure in the knowledge that your customers are in capable hands. Should you wish to explore how I can contribute to your company's success, please feel free to extend an invitation to connect. Utilizing this platform for initial communication allows us to explore opportunities without any immediate commitment to hire.

With over 8 years of experience in customer service and executive admin support, and more than 2 years as a virtual dating assistant, I bring a rare combination of structure, strategy, and emotional intelligence to every client relationship. Whether you're managing a business or navigating the modern dating world, I help you stay organized, confident, and ahead of the game. 💼 As an Executive Assistant: I’ve worked with professionals across industries, managing day-to-day operations, inboxes, calendars, travel plans, research, and client communications. I’m proactive, highly organized, and skilled at using a wide range of tools to streamline workflows and reduce stress. 💘 As a Dating Assistant: In today’s fast-paced and swipe-heavy dating culture, I support clients on apps like Tinder, Bumble, Hinge, Muslima and Seeling. Optimizing profiles, selecting photos, writing clever prompts, swiping based on preferences, handling messages, and even doing Instagram outreach to build genuine connections. I understand how to maintain voice and tone while creating engaging, real conversations that lead to better matches. 🔧 Tools I’ve Worked With: Communication & Scheduling: Gmail, Outlook, Slack, WhatsApp, Telegram, Skype, Cisco Jabber, Google Calendar Project & Task Management: Trello, Asana, Monday.com, Zendesk Creative Tools: Canva, Mailchimp Customer Support Systems: Avaya One-X, Univerge Blue Connect, ServiceNow, Medallia, WebPT File & Data Management: Google Drive, Docs, Sheets Video Calls: Zoom, Google Meet, WebEx Podcast Tools: Libsyn Whether you need help keeping your life on track, building romantic connections, or both. I'm here to make things smoother, smarter, and more intentional. 📩 Let’s connect and see how I can support your goals, both personal and professional.