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HIGH GROWTH START-UP SPECIALIST! ABOUT ME — WHAT YOU GET WHEN YOU HIRE ME You're a busy founder, CEO, or executive who needs more than a task-taker — you need a trusted right hand who thinks three steps ahead, never drops a ball, and makes you look good in every room (virtual or otherwise). That's exactly what I do. With 20+ years supporting C-Suite executives across energy, finance, and tech — including fully remote roles — I bring the polish of an in-house EA with the flexibility of a freelancer. I hold the globally recognized Certified World Class Assistant (CWCA) designation and have supported boards of directors, managed multi-country offices, and secured over $1.7M in grant funding for clients in Canada. ◆ WHY CLIENTS CHOOSE ME OVER OTHER FREELANCERS → I've done this at the highest level — CEOs, CFOs, COOs, and Boards of Directors, not just managers. → Remote-first since 2024: I'm set up, disciplined, and proven in async/virtual environments across time zones. → I treat your business like my own — proactive, not reactive. I anticipate issues before they become problems. → Certified World Class Assistant (CWCA) — one of a small group of EAs in Canada to hold this credential. → No learning curve on governance: I've run board meetings, filed SEDI & SEDAR, and administered Diligent portals. → Flexible engagement: hourly, retainer, or project-based. I scale to your needs. ◆ SERVICES I OFFERINGS 📅 Calendar & Scheduling · Complex multi-exec calendars · Time zone management · Meeting prep & follow-up · Outlook & Google Calendar ✈️ Travel Management · End-to-end itineraries · Flight, hotel & car booking · Visa & logistics support · Expense reconciliation 📋 Board & Governance Support · Agenda & minutes writing · Diligent Board portal admin · Resolution & filing prep · Director communications 💼 Virtual Office Management · Inbox & email triage · Vendor & supplier liaison · Document & records mgmt · SOP creation 📣 Communications & PR · Stakeholder correspondence · Press release distribution · SEDAR / MarketWire filings · Social media management 📊 Projects & Research · Project coordination (AutoTask) · Online research & reporting · Grant writing & applications · KPI tracking & reporting 🎉 Events & Coordination · Corporate events & retreats · Conference registration · Team & volunteer events · Vendor coordination 🔒 Confidential Support · NDA & contract admin · C-suite level discretion · Sensitive file management · HR support & onboarding

🎖️ Top Rated Plus Freelancer | Top 3% of Talent | 100% Job Success Score | 3+ Years Experience Most companies don't lose customers because of their product. They lose them through slow onboarding, poor adoption, and customer operations that don't scale. I'm a Client Success Manager and AI Ops Expert helping SaaS, Cybersecurity, EdTech, FinTech, and Digital Agency Start ups improve onboarding, increase retention, and build scalable customer experiences. I've managed customer portfolios exceeding $5M ARR, maintained retention rates above 90%, reduced time-to-value by up to 35%, and built systems that improve customer health visibility and expansion opportunities. Core expertise: ✔ Customer Onboarding & Implementation ✔ Retention & Churn Reduction ✔ Customer Success Operations ✔ AI-Powered Workflow Optimization ✔ CRM & Lifecycle Management ✔ QBRs & Executive Reporting ✔ Customer Health Scoring ✔ SOP Development & Documentation ✔ Cross-Functional Project Management ✔ Automation & Operational Efficiency I use AI and automation tools including ChatGPT, Claude, HubSpot, ClickUp, Zapier, Make, and Notion AI to help teams scale without increasing headcount. Let's build customer experiences that scale!

Hello! As a seasoned Mystery Shopping expert with over 5 years of experience in evaluating customer experiences and operational standards across various industries. My mission is to provide businesses with detailed insights that drive improvements and enhance customer satisfaction. My passion lies in delivering precise and insightful research that drives informed decision-making for businesses. What I Offer: Manual & QA Testing: With a keen eye for detail, I conduct thorough manual testing to ensure websites and applications function flawlessly, enhancing user experience. Mystery Shopping: I offer mystery shopping services to evaluate customer service and operational standards, providing actionable feedback for improvement. Online Research: I excel in gathering and analyzing data from various online sources, delivering valuable information tailored to your needs. Why Choose Me? I am committed to excellence and reliability in every task I undertake. My clients appreciate my ability to handle complex projects with precision and efficiency. Whether you need a virtual assistant to manage your daily tasks or a research expert to provide in-depth analysis, I am here to support your goals. Let's collaborate to achieve success together!

I help ecommerce brands improve performance, increase conversions, and solve complex technical challenges without disrupting day-to-day operations. Over the last 12 years, I have delivered 950+ projects on Upwork while maintaining a 99% Job Success Score and Top Rated Plus status. Before freelancing, I worked with IBM, TracFone Wireless, and State of Florida. I have worked extensively with Shopify, Shopify Plus, Webflow and WordPress WooCommerce, helping businesses launch, migrate, optimize, and scale websites that drive measurable business results. My key skills include: • Custom Shopify theme development. • Shopify Plus development. • Figma to Shopify conversions. • Liquid Customization. • Store redesigns and UX improvements. • CRO • Speed optimization and Core Web Vitals improvements. • API integrations and custom functionality. • Subscription and membership • SEO, AEO, and GEO optimization • WooCommerce store development and customization. • Elementor, Bricks, Divi, and Gutenberg development • Shopify, Webflow, WordPress, and WooCommerce migrations • SEO-safe migrations with redirect mapping • Product, customer, and order data migration.

Hi, I’m Louis Charles! I am a Game/Level Design graduate and a Senior Unreal Engine Developer specializing in VR development, with expertise in both Unreal Engine 4 and 5. I bring a strong background in simulation, interactive training, and gamified VR experiences, with hands-on experience in agile scrum practices and team management. I recently served as a Senior VR Developer for KaleidoscopeXR, where I focused on medical simulation projects that required a deep understanding of immersive interactions and procedural design. My work includes developing the Caregiver VR Dementia module, which simulated symptoms like hallucinations to enhance caregiver empathy, as well as the Case Western University Medical Helicopter Pre-flight Check, a comprehensive training simulation for emergency response. Notable Projects: Aries VR (2022) – Lead Developer for Quest VR Flight Instruction State Street Bank VR Experience (2021-2022) – Lead Developer, presented on Valve Index at Exchange: An ETF Experience in Miami Neverboard (2020-2021) – VR Technical Designer for Oculus Quest, a social VR board game platform, released in September 2021 Unending (2020-2021) – Game Designer/Team Lead/Producer on a VR project (cancelled) Winner - Global Game Jam 2020 with Step 9 (see Portfolio) I’m available for exciting new projects, whether they involve VR training, interactive content, or game prototyping. If you’re looking for a developer who can bring immersive, high-quality VR experiences to life, let’s connect—I’d be thrilled to help make your vision a reality!

With over 15 years of experience in web and mobile application design and development, I am a seasoned Web Designer & Developer holding a Master's degree in Computer Science. My journey is marked by a 100% job completion rate and the prestigious "Top Rated Freelancer Plus" badge on Upwork, with over 14,000 logged hours and 300+ projects completed. I specialize in end-to-end development, from the initial concept to final testing and deployment. Whether you need a captivating landing page, a robust e-commerce store, or a fully customized web app, I bring extensive expertise in UI/UX design, front-end & back-end development, and CMS integration to deliver exceptional results. What I Can Do for You: Custom Website Design & Development: Crafting pixel-perfect, fast, and mobile-friendly sites. UI/UX Design: Creating modern, intuitive, responsive, and conversion-optimized interfaces. E-commerce Solutions: Expertise in Shopify, WooCommerce, Magento, and custom solutions. CMS Development: Proficient in WordPress, Webflow, and custom-built CMS platforms. Full-Stack Development: Skilled in React, Vue, Laravel, Node.js, and more. API Integrations: Seamless integration of payment gateways, third-party services, and automation tools. SEO & Performance Optimization: Enhancing site speed, security, and search engine visibility with full SEO compliance. Lead Conversion: Delivering a flawless user experience with compelling CTAs to maximize engagement and drive conversions. Payment Integration: Incorporating features like real-time chat, downloadable resources with lead capture, and Stripe payment integration. Premium Features Implementation: Integrating brand logos, video testimonials, Google reviews, dynamic blog pages, interactive forms, and a powerful lead-generation system with Mailchimp CRM. My approach is collaborative, aligning design and content with your vision while executing precise and detailed instructions to deliver a polished, professional website. Why Work With Me? Experienced & Reliable: A proven track record of building scalable, high-performing websites. User-Centered Approach: Focused on usability, engagement, and conversions. End-to-End Support: From concept to launch and ongoing maintenance. Deadline-Oriented: Respecting your time and always delivering on schedule. Key Skills: Enterprise-Level Experience: Collaborating with both start-ups and top-rated organizations to bring visions to reality. Timely Delivery: Ensuring projects are completed within the stipulated time frame. Project Discussion: Conducting preliminary meetings to understand projects in depth before development. Thorough Testing: Rigorous testing to ensure all tasks are completed without issues. Flexible Budget Considerations: Offering budget-friendly solutions tailored to client needs. When you're seeking a web and mobile app developer, I'm your go-to professional. I offer competitive pricing and a hassle-free process, keeping clients updated throughout and providing complete control over the project. Client Feedback: "Very reliable and responsive. The work completed was exactly what I was hoping for. Willing to go the extra mile to make sure everything is right. Timely and realistic about schedules and budgets. Highly recommended." “Shaoli was wonderful to work with. Her communication skills are fantastic and she has great ideas. I look forward to working with her again in the future!”