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Hi! I’m Matilde, a bilingual Portuguese freelancer (PT-PT & English) with a versatile skill set that blends acting, translation, transcription, social media management, and sales expertise. I adapt quickly, work independently, and consistently deliver on time. I thrive on challenges that help me grow my skills, learn new things and build professional relationships. 📝 Translation & Transcription – Accurate, detail-oriented Portuguese↔English translator and transcriptionist. 📱 Social Media & Email Marketing – Content creation, scheduling, engagement growth, and campaign management. 💼 Sales & Client Relations – Knowledge of Salesforce, sales closing techniques, and persuasion strategies (NLP).

⭐ Top-Rated Multilingual Professional | 13+ Years Experience Hello! I’m Hugo, a multilingual Customer Support Specialist, Translator, Proofreader, Transcriptionist, and Portuguese Voice-Over Artist with 13+ years of professional experience across international companies and fast-paced environments. I help businesses communicate clearly, support customers efficiently, and sound professional in multiple languages. 🌍 Languages I work with Portuguese (European 🇵🇹 & Brazilian 🇧🇷) Spanish English 💼 What I can help you with ✅ Customer Support & Customer Success Email, chat, and phone support CRM-based support workflows Technical Level 1 & Level 2 support SaaS, e-commerce, and ISP customer support Calm, empathetic handling of complex customer issues ✅ Translation, Proofreading & Transcription Accurate and natural translations (not literal) Proofreading with focus on clarity, tone, and fluency Audio & video transcription (clean or verbatim) Localization for European & Brazilian Portuguese ✅ Portuguese Voice-Over (Portugal) Native European Portuguese voice Clear, neutral, professional tone Ideal for: Explainer videos E-learning Corporate videos YouTube & ads ✅ Video Editing (Support Skill) Editing with Adobe Premiere and Edius Basic post-production and clean cuts 🏆 Professional Background 9 years as a multilingual CSR in international e-commerce 7 years in Portuguese/Spanish call centers (CSR + Level 1 ISP support) 21 years in a software house providing 1st & 2nd level technical support Experience supporting medical software solutions (Delphi & MySQL environments) This background allows me to understand both customers and systems, which is a huge advantage for technical and support-heavy projects. ⭐ Why clients choose me ✔ Native-level fluency in multiple languages ✔ Professional, reliable, and detail-oriented ✔ Strong communication and fast response time ✔ Proven Upwork track record ($100K+ earned) ✔ Long-term collaboration mindset 📩 Let’s talk! If you need someone reliable who understands language, customers, and technology — I’m ready to help.

I help global teams produce European Portuguese content that is accurate, natural and ready for a local audience. I work across: ▪ English-to-European Portuguese translation, editing and proofreading ▪ Localization QA, linguistic testing and severity-based issue reporting ▪ PT-PT versus PT-BR review, terminology and style-guide compliance ▪ Editorial and literary review ▪ LLM and AI-output evaluation for accuracy, fluency, cultural relevance and instruction-following I am a native European Portuguese speaker with a degree in English and Portuguese Language and Literature, including a minor in Translation. My language work includes translation and quality assessment at Welocalize, literary editing at TransPerfect, and AI/LLM evaluation with iMerit, Appen and RWS. At Scale AI, I coordinated Generative AI language pipelines across PT-PT, PT-BR and English. That experience gave me a particularly strong understanding of linguistic quality at scale: calibration, guideline interpretation, error patterns, feedback and consistent delivery across distributed teams. Alongside language work, I bring an operations background in documentation, workflow coordination and quality processes. It means I am comfortable working asynchronously, following complex guidelines and delivering clear, reliable work without unnecessary oversight. If you need European Portuguese that reads naturally—not just correctly—I would be glad to help.

Are you looking for a partner who can not only translate your words but also give them a voice and manage the project from start to finish? Welcome. I bridge the gap between ideas and execution, ensuring your message is communicated with precision, power, and professionalism across any medium. My unique blend of skills was built over two decades of dedicated experience: As your Translator (15+ Years' Experience): I don't just swap words; I translate meaning. With expertise in a vast range of subjects and tones—from technical contracts to creative marketing copy—I ensure your Portuguese and English communications are not only accurate but also culturally resonant and perfectly tuned to your audience. As your Voice Artist (20+ Years' Acting Experience): Words on a page are only half the story. Drawing on a deep foundation in acting and over five years of professional voice-over work for advertisements, e-learning, AI training, and corporate videos, I bring your scripts to life with a voice that is authentic, engaging, and aligned with your brand. As your Remote Assistant: Flawless execution requires a steady hand. I am your operational backbone, seamlessly managing projects, handling multilingual communications, drafting and reviewing contracts, and taking care of the essential tasks that drive your business forward. I ensure that your projects are not just completed, but completed on time and to the highest standard. Whether you're an individual with a specific project or a company seeking a versatile, reliable freelancer to handle your communication needs, I provide a holistic and efficient solution.