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Reliable freelancer with experience in customer service, data entry, translation, proofreading and various digital tasks. Quick, accurate and easy to work with. - Native Russian speaker - Fluent in English and Portuguese - Skilled in content checking, research tasks, app & game testing and bug reporting - Can assist with English/Portuguese to Russian translation, proofreading, tutoring and email communication - Familiar with 3D modeling tools (Blender, ZBrush, Adobe Substance, etc.) - Proficient in Microsoft Office Suite and Google Workspace tools - Fast typing skills

I am a Portuguese native professional from Lisbon with a strong multidisciplinary background and over 10 years of experience across management, sales, customer care, and international support roles. My core focus is assisting foreigners relocating to Portugal, supporting them through governmental procedures and administrative challenges, and creating reliable connections with lawyers, accountants, real estate agents, schools, and other key stakeholders. I provide end-to-end relocation support, from housing and education to business setup and day-to-day administrative needs. I began my career with 10 years in catering management, where I developed strong organizational, leadership, and operational skills. After the pandemic, I transitioned into new areas, working in sales and project management within the tobacco industry, where I progressed to Project Manager and became responsible for training new employees and managing local operations. I later worked as a Sales Consultant and Customer Care Specialist for a major European construction platform, conducting daily meetings with CEOs, presenting and selling digital solutions. This role significantly strengthened my communication, negotiation, and executive-level presentation skills. In parallel, I also worked as a court transcriptionist, transcribing judicial decisions for a Portuguese court, which enhanced my attention to detail and confidentiality standards. In May 2024, I decided to fully transition into freelancing, seeking both professional and personal growth. Since then, I have rapidly evolved, managing multiple simultaneous projects across different industries, and by December 2024 I was successfully handling six projects at the same time, all in distinct fields. I am highly versatile and adaptable, with experience as a personal assistant, project and team manager, sales professional, customer care specialist, researcher, administrative support, data entry specialist, translator (PT–EN / EN–PT), voice recorder, content creator, and interior & exterior designer using SketchUp. Core Strengths & Skills: *Organization & global vision *Assertive and empathetic communication *Leadership & team management *Project coordination & problem-solving *Research & administrative support *Client-focused mindset & consistency *Strong motivation, focus, and positive energy Whatever I commit to, I do with excellence, responsibility, and full dedication. I am always eager to collaborate on new, challenging, and exciting projects, and I value clear communication and long-term professional relationships. Thank you for taking the time to learn more about my profile — I look forward to working together.

Welcome to my profile! So far my journey in Upwork has been great, I've been working with the platform for more than 13 years now with short and long-term projects. I have learned a lot while working online and the long-term jobs helped me develop my analytic and detail oriented skills. I've done a lot of data research/entry and localization with a focus on Portuguese language, but shifted to full GenAI data analysis as of late and voice recordings jobs as occasionally. Looking to further pursue these type of jobs since i believe they bring out the best of my abilities and I'm always curious to deepen my knowledge in this field. When hired, you can count on my dedication to meet deadlines and professionalism as well as providing the client with a comfortable and smooth interaction and communication. Feel free to send me your job proposals!

I have 28 years of experience in public administration and operational management, specializing in enhancing efficiency and streamlining processes within public sector organizations. As a Section Chief, I focus on implementing strategic initiatives that improve service delivery and foster community engagement. My background as a Senior Public Administration Specialist has equipped me with strong analytical skills, enabling me to drive data-driven decision-making and optimize administrative workflows. I take pride in my ability to develop comprehensive solutions tailored to unique challenges, whether in project management or team leadership. Fluent in PT/EN. Expert in Virtual Assistance, Data Entry, Transcription, Subtitling, Excel/Outlook, Email & Calendar Management.Available evenings PT time for remote support. Reliable, detail-oriented. I look forward to discussing how I can contribute to your success.

Are you looking for a partner who can not only translate your words but also give them a voice and manage the project from start to finish? Welcome. I bridge the gap between ideas and execution, ensuring your message is communicated with precision, power, and professionalism across any medium. My unique blend of skills was built over two decades of dedicated experience: As your Translator (15+ Years' Experience): I don't just swap words; I translate meaning. With expertise in a vast range of subjects and tones—from technical contracts to creative marketing copy—I ensure your Portuguese and English communications are not only accurate but also culturally resonant and perfectly tuned to your audience. As your Voice Artist (20+ Years' Acting Experience): Words on a page are only half the story. Drawing on a deep foundation in acting and over five years of professional voice-over work for advertisements, e-learning, AI training, and corporate videos, I bring your scripts to life with a voice that is authentic, engaging, and aligned with your brand. As your Remote Assistant: Flawless execution requires a steady hand. I am your operational backbone, seamlessly managing projects, handling multilingual communications, drafting and reviewing contracts, and taking care of the essential tasks that drive your business forward. I ensure that your projects are not just completed, but completed on time and to the highest standard. Whether you're an individual with a specific project or a company seeking a versatile, reliable freelancer to handle your communication needs, I provide a holistic and efficient solution.

⭐ Top-Rated Multilingual Professional | 13+ Years Experience Hello! I’m Hugo, a multilingual Customer Support Specialist, Translator, Proofreader, Transcriptionist, and Portuguese Voice-Over Artist with 13+ years of professional experience across international companies and fast-paced environments. I help businesses communicate clearly, support customers efficiently, and sound professional in multiple languages. 🌍 Languages I work with Portuguese (European 🇵🇹 & Brazilian 🇧🇷) Spanish English 💼 What I can help you with ✅ Customer Support & Customer Success Email, chat, and phone support CRM-based support workflows Technical Level 1 & Level 2 support SaaS, e-commerce, and ISP customer support Calm, empathetic handling of complex customer issues ✅ Translation, Proofreading & Transcription Accurate and natural translations (not literal) Proofreading with focus on clarity, tone, and fluency Audio & video transcription (clean or verbatim) Localization for European & Brazilian Portuguese ✅ Portuguese Voice-Over (Portugal) Native European Portuguese voice Clear, neutral, professional tone Ideal for: Explainer videos E-learning Corporate videos YouTube & ads ✅ Video Editing (Support Skill) Editing with Adobe Premiere and Edius Basic post-production and clean cuts 🏆 Professional Background 9 years as a multilingual CSR in international e-commerce 7 years in Portuguese/Spanish call centers (CSR + Level 1 ISP support) 21 years in a software house providing 1st & 2nd level technical support Experience supporting medical software solutions (Delphi & MySQL environments) This background allows me to understand both customers and systems, which is a huge advantage for technical and support-heavy projects. ⭐ Why clients choose me ✔ Native-level fluency in multiple languages ✔ Professional, reliable, and detail-oriented ✔ Strong communication and fast response time ✔ Proven Upwork track record ($100K+ earned) ✔ Long-term collaboration mindset 📩 Let’s talk! If you need someone reliable who understands language, customers, and technology — I’m ready to help.