Hire the Best Helpdesk Specialists

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

Are you overwhelmed with tech/saas expert, customer support, tech queries, billing issues, or email customer service specialists? Let me take the weight off your shoulders. I'm Muhammad Owais, a Customer Service & Technical Support Specialist with over 7 years of hands-on experience helping SaaS, E-commerce, and B2B startups run smooth, scalable support operations. From Zendesk configuration to dispute resolution, I bring structure, speed, and strategy to your customer service stack. Worked for many companies as a virtual assistant. 💬 Tech Support (Tier 1 & Tier 2) •⁠ ⁠Deep experience in SaaS & Blockchain support •⁠ ⁠Helpdesk setup & ticket workflows (Zendesk, Freshdesk, Intercom, Gorgias) •⁠ ⁠Troubleshooting, onboarding, and knowledge base creation ✅ WHAT I DO BEST: 🛒 Shopify & E-commerce Support •⁠ ⁠Order tracking, subscriptions, refunds, chargebacks •⁠ ⁠Store admin: fulfillment, inventory, vendor management •⁠ ⁠Tools: Shopify, ShipStation, WordPress, PayPal, Stripe, Thrivecart, PaykickStart 💼 CRM & Admin Automation •⁠ ⁠Proficiency with Salesforce, Zendesk, Freshdesk, Intercom, Gorgias, & GHL. •⁠ ⁠Integration via Zapier, Jira, ClickUp, Asana, Make •⁠ ⁠Custom workflows, reporting dashboards, and email automation 💳 Billing & Chargebacks •⁠ ⁠Dispute management (Stripe, PayPal, Klarna, Airwallex) •⁠ ⁠VAT/Tax queries, custom invoicing, and refund processing •⁠ ⁠Documentation for policies, receipts, and preventive strategies 🛠 SaaS Documentation & Internal Content •⁠ ⁠FAQs, SOPs, Help Center articles, tutorials •⁠ ⁠Workflow documentation & internal team training guides 🏅 WHY CLIENTS LOVE WORKING WITH ME: ✔️ 7+ years in Customer Support & SaaS Ops ✔️ Complete CRM Support & Setup ✔️ Fluent, reliable, and extremely organized ✔️ 99% Job Success on Upwork ✔️ 🏆 Top Rated Plus — top 1.5% talent ✔️ 75% of clients return long-term ✔️ Trusted by teams at HackerRank, LastPass, Tumblr, ImagineLearning & more

I am Jonalyn, I am a Professional I.T. Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over 10 years. I am a dedicated, hard-working, fast learner, loyal, and a team player individual. I strive for a positive workplace but I can also work under pressure. -✅System Engineer -✅Technical Support -✅IT Helpdesk Technician II / MSP Helpdesk Support -✅Admin Support -✅Senior Analyst -✅System Support Analyst I -✅Customer Service -✅40 WPM with 99% accuracy I approach every assigned task as if it were my own, viewing each as an opportunity to acquire new experiences and a stepping stone toward achieving my goals. Simultaneously, I find satisfaction in assisting others on their journeys. Efficiency in multitasking is one of my strengths, and I prioritize time management to meet deadlines effectively. With 11 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, Servers (including file server, Server Migration, SQL, backup, Remote Desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, workstation setup, profile and account management, licensing, and more. I possess a solid understanding of computer systems, mobile devices, and other tech products. From basic to complex technical issues, I am adept at diagnosing and resolving problems. Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further. Applications and Tools, websites I use: Jira Service Now Autotask Connectwise NinjaOne Aterra Kaseya Datto RMM VMware Goto Assist Salesforce Citrix Google Docs Microsoft Excel VoIP/Softphone - Avaya Microsoft Outlook Jabber Team Viewer Slack GoToAssist Global protect Cisco anyconnect Lotus Notes Bitdefender Sophos Microsoft Teams Cloudradial Threatlocker Webroot

🚨 FREE Zoho CRM & Zoho One SYSTEM AUDIT (Limited Spots This Week) 🚨 "Fixed our entire Zoho CRM when nothing else worked." "Finally gave us a system that actually runs without breaking." If your Zoho setup feels messy… workflows aren’t triggering… reports don’t make sense… or your team is still relying on spreadsheets… You don’t have a Zoho problem, you have a system problem. And that’s exactly what I fix. ⚙️ I Turn Zoho Into a Scalable Growth Engine. I don’t just “set up Zoho.” I design automation-first systems that: ✔ Capture and organize your data properly ✔ Automate your sales, operations, and follow-ups ✔ Eliminate manual work and human error ✔ Give you full visibility across your business ✔ Scale with you as you grow Most clients come to me after: ❌ Broken workflows ❌ Duplicate records everywhere ❌ Poor CRM structure ❌ Automations not triggering ❌ Systems built without long-term scalability I rebuild Zoho the right way, clean, structured, and reliable. 🔥 What I Can Build Inside Zoho ✅ Zoho One Full Implementation & System Architecture ✅ Zoho CRM Setup, Customization & Automation ✅ Zoho Creator Custom Apps & Portal Systems ✅ Client & Supplier Portals (Role-Based Access) ✅ Workflow Automation, Blueprints & Deluge Scripting ✅ Sales Pipeline & Lifecycle Automation ✅ Lead Management & Conversion Systems ✅ Email & SMS Automation (Follow-ups, Alerts, Campaigns) ✅ Zoho Analytics Dashboards & Reporting ✅ Zoho Books Integration (Invoices, Payments, Tracking) ✅ Zoho Flow, Zapier & API Integrations ✅ Data Migration, Cleanup & CRM Optimization ✅ System Audits & Performance Fixes 🧠 How I Work (This Is Why Clients Stay) I don’t guess, I diagnose. When I step into your Zoho system, I: ✔ Identify where leads/data are leaking ✔ Fix broken automation logic ✔ Redesign your CRM structure for clarity ✔ Build systems that are simple, scalable, and error-proof ✔ Document everything so your team can actually use it This isn’t just “freelancing.” I act as your Zoho system architect. 🏆 Why Clients Choose Me ✅ Zoho CRM & Zoho Creator Specialist ✅ Deep Zoho One ecosystem expertise ✅ Strong business + system thinking (not just tech) ✅ Proven track record fixing broken Zoho setups ✅ Clean, scalable, automation-first builds ✅ Clear documentation + training included ✅ Available for long-term system ownership 🚀 Let’s Fix Your Zoho System If you're not sure what’s broken… 📩 Message me “SYSTEM AUDIT” I’ll review your Zoho setup and show you: - What’s not working - What’s missing - What needs to be fixed first. No guesswork. Just clarity. Or click INVITE TO JOB and let’s build you a system that actually works. #Zoho #ZohoCRM #ZohoOne #ZohoCreator #ZohoConsultant #ZohoExpert #ZohoAutomation #ZohoImplementation #ZohoCRMSetup #ZohoCRMCustomization #ZohoCRMIntegration #ZohoCRMWorkflow #ZohoCRMDeveloper #ZohoCRMExpert #ZohoCRMAutomation #ZohoBlueprint #ZohoDeluge #ZohoFlow #ZohoAnalytics #ZohoBooks #ZohoDesk #ZohoSalesIQ #ZohoCampaigns #ZohoMarketingAutomation #ZohoForms #ZohoInventory #ZohoProjects #ZohoSign #ZohoSubscriptions #ZohoCommerce #CRM #CRMAutomation #CRMConsultant #CRMExpert #SalesAutomation #LeadManagement #BusinessAutomation #WorkflowAutomation #SystemAutomation #APIIntegration #Zapier #Make #ZohoCRM #ZohoOne #ZohoCreator #ZohoExpert #ZohoConsultant #ZohoCRMExpert #ZohoDeveloper #ZohoAutomation #ZohoImplementation #ZohoCRMSetup #ZohoCRMAutomation #ZohoCustomization #ZohoCRMIntegration #ZohoWorkflowAutomation #ZohoBlueprint #ZohoDeluge #ZohoFlow #ZohoAnalytics #ZohoBooks #ZohoDesk #ZohoSalesIQ #ZohoCampaigns #ZohoMarketingAutomation #ZohoForms #ZohoInventory #ZohoProjects #ZohoSign #ZohoSubscriptions #ZohoCommerce #CRMSetup #CRMAutomation #CRMConsultant #CRMExpert #CRMImplementation #CRMIntegration #SalesAutomation #LeadManagement #LeadAutomation #BusinessAutomation #WorkflowAutomation #ProcessAutomation #SystemAutomation #AutomationExpert #APIIntegration #ZapierIntegration #MakeIntegration #DataMigration #CRMOptimization #BusinessSystems #AutomationSystems #ZohoCRMSpecialist #ZohoCRMConsultant #ZohoCRMDeveloper #ZohoCRMImplementation #ZohoCRMIntegration #ZohoCRMCustomization #ZohoCRMWorkflow #ZohoCRMBlueprint #ZohoCRMDeluge #ZohoCRMSetupService #ZohoCRMOptimization #ZohoCRMStrategy #ZohoCRMSystem #ZohoCRMPlatform #ZohoCRMTools #ZohoAutomationExpert #ZohoAutomationConsultant #ZohoAutomationFreelancer #ZohoAutomationServices #ZohoBusinessAutomation #ZohoSystemSetup #ZohoSystemOptimization #ZohoSystemIntegration #ZohoProcessAutomation #ZohoWorkflowSetup #ZohoWorkflowDesign #ZohoWorkflowExpert #ZohoFlowAutomation #ZohoAPIIntegration #ZohoThirdPartyIntegration #ZohoDataMigration #ZohoDataCleanup #ZohoDataManagement #ZohoReporting #ZohoDashboard #ZohoAnalyticsExpert #ZohoBooksIntegration #ZohoFinanceAutomation #ZohoInvoiceAutomation #ZohoSubscriptionManagement #ZohoClientPortal #ZohoVendorPortal #ZohoCustomApp #ZohoCreatorDeveloper #ZohoCreatorExpert #ZohoCreatorApp #ZohoCreatorPortal #ZohoLowCode #ZohoBusiness

I'm Aleksandar Janushev a Top Rated IT Operations & Support Engineer with 5+ years of hands-on experience supporting end users, managing cloud infrastructure, and keeping businesses running smoothly. My background includes working at enterprise-level companies (Seavus / Avenga , Qinshift , Scotch & Soda B.V , Deutsche Glasfaser , Sunrise.) where I was responsible for mission-critical IT systems 🎧 Helpdesk & End-User Support — Tier 1 / Tier 2 / Tier 3 technical support for Windows environments — Remote troubleshooting, diagnosis & resolution (hardware + software) — Laptop/desktop setup, configuration & performance optimization — Fast response time with clear, jargon-free communication — Service Now deployments ☁️ Microsoft 365 & Cloud Administration — Full Microsoft 365 / Office 365 tenant administration & architecture — Azure AD / Entra ID, hybrid identity & cloud integration — Tenant-to-tenant & on-premise to cloud migrations — Exchange Online, Teams, SharePoint & license management 🔒 Security & Endpoint Management — Microsoft Intune device deployment & management — Microsoft Defender implementation & security hardening — Conditional Access, compliance policies & risk mitigation — DNS, MX, SPF, DKIM & DMARC configuration 🖥️ Infrastructure & Systems — Windows Server & Active Directory (on-prem & hybrid) — VPN & network connectivity support — Infrastructure design, monitoring & incident resolution — Technical documentation & process improvement 📧 Email & Collaboration — Google Workspace → Microsoft 365 migrations (zero data loss) — Mail flow configuration & advanced troubleshooting — Domain management & optimization I hold a Microsoft 365 Certified: Administrator Expert certification and a Computer Science degree from International Slavic University. I'm fluent in English and respond within hours — not days. Whether you need someone to jump on an urgent issue, manage your M365 environment ongoing, or migrate your entire organization to the cloud — I've done it, and I'll do it right. Let's solve your IT problems today.

#Microsoft365 #Office365 #Intune #EntraID #AzureAD #ExchangeOnline #Helpdesk #ITSupport #MSP #DeviceManagement #ActiveDirectory #AWS #Azure #VMware #WindowsServer #RMM #ConnectWise #NinjaRMM #Kaseya #Atera #ServiceNow #GoogleWorkspace #IPCamera #CCTV #VideoSurveillance #NVR #RTSP #ONVIF #Hikvision #Dahua Microsoft Certified IT Professional with 7+ years of experience in IT Support, Microsoft 365, Cloud Administration, MSP Operations, and Infrastructure Management. Key Expertise: • IT Helpdesk Support (L1 / L2) • User Onboarding & Offboarding • Microsoft 365 / Office 365 Administration • Exchange Online & Email Migration • Azure AD / Entra ID / Intune Device Management • Active Directory & Group Policy Administration • AWS / Azure Cloud Administration • Windows Server Administration (2012–2022) • VMware, Hyper-V & Virtualization • Endpoint & Device Management • Backup Solutions (Veeam, Acronis, Unitrends) • Security Management (SonicWall, Sophos, Meraki) • VPN Configuration & Network Troubleshooting • Remote Monitoring & Management (RMM) • ConnectWise, SolarWinds, ManageEngine, NinjaRMM, Kaseya, Atera • ServiceNow, Jira Service Desk, Zendesk, Freshservice • Google Workspace Administration & Migration • Zoom, Slack, Jira & Confluence Support • IP Camera Installation, Configuration & Troubleshooting • CCTV, NVR, DVR & Video Surveillance Support • RTSP Stream & ONVIF Configuration • Camera Connectivity, Remote Access & Playback Troubleshooting • VMS Monitoring & Security Camera Management • Hikvision, Dahua, Axis & UniFi Protect Support Why Hire Me? ✔ 7+ Years of IT & MSP Experience ✔ Fast Response & Reliable Support ✔ Microsoft 365, Cloud & Infrastructure Expert ✔ Strong Troubleshooting & Problem-Solving Skills ✔ Security-Focused & SLA-Driven Support ✔ Clear Communication & Detailed Documentation ✔ 24/7 Camera Monitoring, CCTV/NVR Management & Home Automation Support ✔ Microsoft 365 Technical Writer | SOPs, Knowledge Base Articles, User Guides & SEO Content ✔ Available for Long-Term and Ongoing Support I help businesses reduce downtime, improve productivity, secure their IT infrastructure, and maintain reliable surveillance systems.