Hire the Best English Specialists
in Nicaragua

✨ ABOUT ME I am an AI-powered Virtual Assistant with experience in customer service, sales, CRM, and administrative support. I am fluent in Spanish and English (B2 level) and have worked in fast-paced environments handling client communication, email management, scheduling, data entry, and follow-ups. I have experience in real estate leasing, supporting clients through property presentations, lead follow-ups, objection handling, and the rental process. I am confident in my ability to build strong client relationships and support sales conversions. I also use AI tools such as NotebookLM to support research, content organization, and workflow optimization. I apply AI to improve productivity, efficiency, and task structure. I am highly organized, reliable, and adaptable, and I am ready to contribute immediately. 💼 SKILLS Customer Service & Client Communication Sales & Lead Management CRM Systems (Salesforce, HubSpot) Virtual Assistance & Administrative Support Email & Calendar Management Data Entry & Organization Real Estate Leasing Support AI Tools & Productivity (Google AI Essentials, NotebookLM) Digital Marketing Support Bilingual Communication (English / Spanish) 🎓 CERTIFICATIONS Google AI Essentials (Completed) Windows Server Administration (Completed) Excel & Data Analysis (Completed) Canva Design for Marketing & Content Creation (Completed) Instagram Ads & Digital Marketing Training (Completed) Shopify E-commerce Store Management (Completed)

My name is Lorena and I’m bilingual. I can help you translate any document from spanish to english and from english to spanish. I can translate anything in the medical field because of my background as a medical student. Feel free to ask me any questions, I’ll gladly help you out.

With over 15 years of experience in customer service and sales, I bring a strong and versatile skill set to every role. My background includes: 15+ years of experience in Customer Service and Sales 3 years as a Cruise Travel Advisor 10+ years as a Professional Medical Translator/Interpreter 10 years of experience working remotely Dedicated, reliable, and detail-oriented professional with a sincere and honest approach Strong communication skills, maintaining consistent follow-up with leads and clients Proven ability to meet deadlines with efficiency and accuracy My Tools for Success: Quiet workspace for focused productivity Core i7 computer with 8 GB RAM Backup computer for reliability High-speed internet (150 Mbps) with backup connection (15 Mbps) Power generator to ensure uninterrupted service USB noise-canceling headset for clear communication Languages: Spanish (Native) English (Fluent) Tools & Platforms Experience: Zoiper, RingCentral, ViciDial, Zoho, Pipeline, Go High Level, Shopify, ShipStation, Loop, Gorgias, JustCall, Zendesk, Freshsales, Salesforce, HubSpot, Five9, Highrise, Live Chat, Slack, Discord, CallTrackingMetrics, Microsoft Office Suite (Word, Excel, etc.) Let’s connect and explore how I can support your needs with my extensive experience and dedicated approach!

U.S. companies lose revenue every day because of slow support, poor onboarding, and customers who never get a real answer. I fix that — in English and Spanish, across fintech, SaaS, and eCommerce. With 5+ years supporting U.S.-based companies remotely, I've worked across digital banking (Sable Money, Seis), SaaS platforms (STROLID), and high-volume call center environments — consistently delivering 89–90%+ CSAT scores and measurable impact on retention and ticket resolution. What I bring to your team: 🎯 Customer Success & Retention — Onboarding, proactive follow-up, and churn prevention for English and Spanish-speaking users 🛠️ Technical Support (SaaS/Fintech) — Bug escalation, troubleshooting, CRM documentation, and cross-team coordination 🛒 eCommerce & Order Management — Shopify order tracking, fulfillment issues, and customer communication 📋 Dispatching & Coordination — Scheduling, routing, and real-time communication support 🔧 Tools: Zendesk · Intercom · Salesforce · Talkdesk · Shopify · Slack · MS Teams · G Suite Why clients keep me long-term: I don't just close tickets — I identify patterns, suggest improvements, and treat every customer interaction as an opportunity to build loyalty. At STROLID, my CRM process improvements contributed to a 15% drop in repeat inquiries. At Seis, I implemented better ticket tagging that improved resolution speed across the team. I hold a degree in Systems Engineering and completed an IT internship, which means I can bridge the gap between support and technical teams without missing a beat. 📅 Available full-time & part-time | CST/EST timezone | Ready to start immediately ---Let's talk about how I can support your team.

I am a bilingual (English/Spanish) Immigration Paralegal, Certified Translator, and Licensed Foreign Attorney from Nicaragua with over 2 years of experience supporting U.S. immigration law firms. I help attorneys build highly accurate, well-documented humanitarian and family-based cases (VAWA, U Visa, T Visa, Asylum, TPS), saving hours of complex record review and drafting. With a strong background in legal medicine, forensic analysis, criminal law, and law firm operations, I bring an analytical and highly organized approach to every case. I am also currently pursuing a Bachelor's degree in Psychology, which strengthens my ability to conduct trauma-informed interviews and approach sensitive cases with empathy and professionalism. Core Competencies & Services: 🔹 Legal Writing & Declarations: I draft compelling, detailed affidavits and support letters for Asylum, VAWA, T-Visa, and U-Visa cases. My writing is clear, persuasive, and legally sound. 🔹 Certified Legal Translations: I provide USCIS-ready, certified Spanish-to-English translations of civil records, police reports, medical evidence, and court documents – all with my signed certificate of accuracy. My translations have been used successfully in immigration court proceedings. 🔹 Trauma-Informed Interviews: As a Psychology student and experienced paralegal, I conduct safe, empathetic client interviews. My academic training helps me understand trauma responses, build trust with vulnerable clients, and extract accurate narratives for sensitive cases. 🔹 FOIA Analysis & Summaries: I review voluminous USCIS/CBP records, A-Files, and OBIM checks page-by-page. I extract key facts to create clear, attorney-ready chronologies, identifying prior removals, NTAs, and inadmissibility issues. 🔹 Intake & Law Firm Operations: My experience supervising intake teams means I understand the business side of law firms, ensuring smooth client onboarding and case handoffs. 🔹 Legal Background: I am a licensed attorney in Nicaragua with experience in criminal, civil, and family law, giving me a strong foundation in legal analysis, drafting, and courtroom procedure. Tech Stack & Tools: CampLegal, Docketwise, Salesforce, Clio, Microsoft Office, Google Workspace, Adobe Acrobat. I am detail-oriented, comfortable handling high-volume workflows, and dedicated to client advocacy. Let's connect to discuss how I can streamline your caseload and support your firm's success. You can take a look at My Portfolio!

Hi! I’m Victoria Mendieta, a dedicated Client Success and Account Manager with over 10 years of experience supporting businesses through a combination of operational organization, client relationship management, and analytical thinking. I specialize in client onboarding, managing client relationships, organizing workflows, and supporting business operations with efficiency and care, while maintaining strong client-facing responsibilities. My operational background includes inbox and calendar management, onboarding coordination, CRM maintenance and data hygiene, and dashboard building and reporting using tools such as Notion, Trello, and Slack. I also track KPIs and operational metrics, document SOPs, improve workflows, coordinate cross functional tasks, and manage follow ups to ensure deadlines and priorities stay on track. I’m very tech savvy and genuinely love working with technology. I’m comfortable learning new platforms quickly and helping clients navigate systems with clarity and patience. My experience includes light technical and platform related tasks such as WordPress and Shopify updates, content edits, product uploads, backend support, and general troubleshooting. I frequently assist with data organization, spreadsheet cleanup, reporting, and quality checks to ensure operational accuracy and reliable information for decision making. Because of my background in economics and operations, I bring a strong analytical perspective to my work, allowing me to identify inefficiencies, streamline processes, and support informed business decisions. Whether you need help streamlining daily operations, improving onboarding flows, supporting clients, or organizing internal systems, I’m here to help.