Helping Small Businesses Grow Without Hiring Another Employee
Running a business means wearing a hundred different hats—but the paperwork, customer follow-up, networking, and organization often get pushed aside while you’re focused on serving customers.
That’s where I come in.
With over 10 years of experience in business operations, sales, account management, and customer retention, I help small businesses build the systems they need to grow. Whether you need someone to organize your CRM, follow up with leads, schedule appointments, strengthen customer relationships, or streamline day-to-day operations, I become an extension of your business without the cost of hiring a full-time employee.
I specialize in helping service-based businesses such as contractors, HVAC companies, plumbers, electricians, landscapers, and other small businesses create repeatable processes that save time and increase revenue.
Services include:
• CRM setup and management
• Lead follow-up and appointment scheduling
• Customer retention programs
• Review and referral campaigns
• Workflow creation and process improvement
• Business development support
• Email and document creation
• Administrative support
• Client communication
• Project coordination
My background in sales and relationship management has taught me that businesses don’t grow because they’re the best at their trade—they grow because they consistently follow up, stay organized, and build strong relationships.
If you’re looking for a dependable partner who can help your business become more organized, more efficient, and positioned for growth, I’d love to work with you.
DeAnna B.
Operations, Enablement & Process Consultant
San Diego, California
$45/hr$45 per hour5.0 (1) 2 jobs $1K+ total earnings
I help growing companies create clarity, consistency, and execution through strong processes, documentation, and enablement.
My work focuses on designing SOPs, playbooks, training materials, and operational workflows that help teams actually do their jobs better. I’m often brought in when processes live in people’s heads, onboarding is inconsistent, or teams are struggling to scale without breaking things.
I also support cross-functional initiatives where structure, coordination, and follow-through are critical—acting as a senior partner who can step in, assess quickly, and bring order to complex or ambiguous situations.
I’m commonly hired to:
Build SOPs, playbooks, and internal documentation
Create onboarding, enablement, and training materials
Improve operational and financial workflows
Bring structure and clarity to cross-functional initiatives
Support leaders who need execution without adding headcount
I’m highly organized, proactive, and easy to work with. I translate complexity into clear, usable materials and processes that teams actually adopt.
If you need someone who can create structure, enable your team, and help work move forward smoothly, I’d be happy to connect.
Jodie W.
Experience insurance account manager
Mission Viejo, California
$55/hr$55 per hour5.0 (1) 2 jobs $80K+ total earnings
With over 10 years of experience in the insurance industry, I specialize in client servicing, from quoting and presenting to maintaining accounts. In my career, I have played a pivotal role in a startup, contributing to the development of a SaaS insurance offering. My expertise includes enhancing product usability, leading to improved customer satisfaction, and designing efficient operational processes. I have successfully managed large-scale projects, including the implementation of over 12,000 electronic insurance forms, and built high-performing teams, overseeing 67 members. Known for my strategic approach and commitment to excellence, I consistently meet project deadlines and adapt to evolving business needs, underscoring my value in fast-paced and dynamic environments.
Richard Francis M.
Azure Data Engineer | Databricks | Power BI | ETL | PySpark & Fabric
Los Angeles, California
$50/hr$50 per hour5.0 (2) 2 jobs $100+ total earnings
Azure Data Engineer and Databricks consultant helping businesses turn fragmented, slow, or unreliable data into production-ready ETL pipelines, data warehouses, and Power BI dashboards. If your team is losing time to failed loads, manual file processing, or reports nobody trusts, I design and build Azure data solutions that are scalable, maintainable, and aligned with how your business actually works.
Core stack: Azure Databricks, Azure Data Factory, PySpark, Apache Spark, Delta Lake, Microsoft Fabric, Azure Synapse Analytics, Azure Data Lake Storage, SQL, Python, and Power BI (DAX, Power Query). I cover the full data lifecycle: ingestion, transformation, data modeling, orchestration, data quality, monitoring, and documentation, through to analytics-ready datasets and KPI dashboards.
DATA ENGINEERING SERVICES
* End-to-end ETL and ELT pipelines on Microsoft Azure
* Databricks lakehouse and medallion architecture (Bronze, Silver, Gold layers)
* Ingestion from APIs, databases, CSV, JSON, Parquet, Excel, and cloud storage
* Batch, incremental, and streaming pipelines using watermarks, CDC, Auto Loader, and Delta MERGE
* Handling of late-arriving records, corrections, duplicates, and schema changes
* Dimensional data modeling: fact tables, dimensions, star schemas, reporting datasets
* Data quality rules, reconciliation checks, audit logs, and alerting
* Optimization of Spark jobs, Delta tables, SQL queries, and cloud costs
* Data migration from legacy ETL tools and on-premises platforms to Azure
* Data governance with Unity Catalog: access control, lineage, and cataloging
* Architecture, data flow, deployment, and support documentation
POWER BI AND BUSINESS INTELLIGENCE
* Governed semantic models and datasets built for self-service analytics
* KPI dashboards and reports for finance, operations, sales, and management
* DAX measures, Power Query transformations, and report performance tuning
* Microsoft Fabric lakehouses connected directly to Power BI
LAKEHOUSE ENGINEERING
I design lakehouse platforms that separate raw ingestion from validated and business-ready data. Bronze preserves source data and ingestion metadata for traceability. Silver standardizes types, validates records, resolves duplicates, and builds reusable entities. Gold delivers business models and aggregates for reporting and analytics.
The incremental strategy is chosen per source rather than forced into one pattern: timestamps, high-water marks, change data capture, Auto Loader, structured streaming, or Delta MERGE with controlled lookback windows. The goal is to process only relevant data while still capturing late arrivals and source corrections accurately.
RELIABILITY AND DATA QUALITY
A pipeline is only valuable when people trust its output. I build validation into the workflow instead of treating quality as a final manual step: schema conformity, required fields, uniqueness, referential integrity, row counts, control totals, freshness, and reconciliation with the source.
Pipelines are idempotent, observable, and recoverable. Failed runs are easy to diagnose and safe to restart without duplicating data, supported by audit columns, batch identifiers, structured logging, quarantine tables, and alerts.
WHAT YOU RECEIVE
* A solution designed around your sources, SLAs, users, and reporting needs
* Clean, maintainable code with parameters and environment-aware configuration
* Data quality controls and transparent exception handling
* Optimized Delta tables and analytics-ready data models
* Orchestration with dependencies, retry logic, and monitoring
* Practical documentation and handover guidance
* Clear communication on progress, risks, assumptions, and decisions
HOW I WORK
I start with the business outcome: source systems, data volume, update frequency, history requirements, security constraints, and downstream consumers. This prevents a technically working pipeline from producing data that does not answer the real business question.
I then break the work into visible milestones, confirm the architecture, and deliver in testable stages. I flag blockers early, explain tradeoffs in plain language, and keep the design proportionate to the project. You get a system your team can understand and keep operating, not an undocumented collection of notebooks.
Need an Azure Data Engineer or Databricks consultant focused on reliability and business value? Share your data sources, desired output, approximate volume, refresh frequency, and main challenges, and I will help define the right first milestone.
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