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For Clients

How to Hire Tech Support Agents

Technical support agents are customer service representatives equipped with the technical know-how needed to help your customers troubleshoot their issues. Looking to hire a tech support agent but not sure where to start? In this post, we’ll walk you through the process of hiring tech support. Read More

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For Clients

How Do You Hire a Customer Service Representative?

When you’re hiring freelance customer support reps, it’s imperative your new hire understands your company and your customer—after all, they’ll be the voice of your company. The success of your hire starts with how well you write the project description and ends with asking all the right questions in an interview. To help you out, here’s an overview of what you can do to find, hire, and work with a freelance customer service representative. Read More

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Customer Support

A 7-Step Customer Service Guide for Any Business

Providing superior customer service will net more customers, retain more customers, and improve profits. With that in mind, here are seven best practices to close the gap between what companies report and what customers experience. Read More

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For Clients

Scaling Customer Support Without Growing Your Support Team

Scaling customer support is an exciting moment in a company’s life. But it also can signal a time of difficulty and possible danger. As you grow, you need to maintain − or even improve − the quality of your customer service to meet the growing demand, and this is no easy task. Read More

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