Hire the Best Customer Support Representatives

Need someone who can take ownership of your customer support so you can focus on growing your business? That's where I can help. I'm a Customer Support and Customer Success Specialist with over 15 years of experience supporting e-commerce businesses, online marketplaces, retail, telecommunications, and education. I help businesses deliver fast, thoughtful, and professional customer experiences through email, chat, and helpdesk platforms. Here's what I can help with: ✔ Customer email & chat support ✔ Shopify order management ✔ Shipping, tracking, refunds & exchanges ✔ Customer success & retention ✔ Zendesk, Help Scout, Hiver & CRM management ✔ Complaint resolution ✔ Knowledge base & SOP adherence ✔ Quality assurance & team coaching I believe great customer support goes beyond answering questions. Every interaction is an opportunity to build trust, strengthen your brand, and create loyal customers. My approach is to resolve issues accurately, communicate with empathy, and make customers feel valued. In addition to frontline support, I've worked as a Knowledge Coach, mentoring support representatives, reviewing quality, and improving support processes. This experience allows me to contribute not only as a customer support specialist but also as someone who helps teams work more efficiently and consistently. If you're looking for someone dependable, proactive, and committed to delivering exceptional customer experiences, I'd love to support your business.

10 years as a 911 Senior Level Customer service support awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. Committed to continuous improvement. Highly organized, innovative, beats deadlines and exceeds company goals. Attentive to details and follow-up, with superior written and verbal communication skills. Expert in Shopify E-commerce dropshipping using Intercom, Freshdesk, Helpscout, Reamaze, Gorgias, Zendesk, Gmail etc.

I’m a dependable and detail-oriented Chat Support & Customer Service Specialist with experience in Chairish marketplace support, medical and resupply customer service, and lead generation. I specialize in text-based customer communication, accuracy-driven support, and handling sensitive information in remote, fast-paced environments. What I do best: Chat and email customer support Order, billing, shipping, and account issue resolution Medical resupply customer service (CPAP, DME, recurring orders) Patient and customer communication with empathy and clarity Lead generation, CRM updates, and follow-ups High-volume ticket management with strong attention to detail Relevant Experience: Chairish Customer Support Supported buyers and sellers via chat and email Resolved shipping delays, cancellations, refunds, and listing issues Coordinated with sellers, shippers, and internal teams Followed platform scripts and workflows while maintaining a human tone Medical & Resupply Customer Service Assisted customers with medical resupply orders and recurring shipments Handled product inquiries, replacements, returns, and order tracking Supported patients with insurance-related questions and documentation Maintained HIPAA-aware handling of sensitive data Ensured accuracy in order updates and customer records Lead Generation & Sales Support Researched and qualified leads Updated CRM systems and tracked follow-ups Supported outreach campaigns and pipeline organization Tools & Platforms: Zendesk (ticketing, macros, workflows) Chairish support systems CRM tools (HubSpot, Salesforce—adaptable) Dropshipping Google Workspace (Docs, Sheets, Gmail) Slack, Zoom, internal messaging platforms I’m highly organized, self-motivated, and comfortable working independently while collaborating with distributed teams. Clients value my professionalism, responsiveness, and ability to deliver consistent, high-quality support.

Hello there! thank you for taking a moment to visit my profile. I’m Hafeez, a dedicated Customer Service Representative with over 3 years of hands-on experience in delivering exceptional support through email and live chat. I specialize in helping eCommerce businesses provide outstanding customer experiences by handling inquiries, resolving issues, and ensuring customer satisfaction. I’ve had the opportunity to work with clients from around the world, including the Netherlands, Belgium, the UK, the USA, and Germany, which has helped me develop strong communication skills and cultural understanding. My expertise includes working with leading CRM and support tools such as Freshdesk, Zendesk, Zoho CRM, and Intercom. I also have practical experience managing customer interactions on platforms like Shopify and WooCommerce. Here’s what I bring to your business: Professional email and live chat support Quick and effective problem-solving Strong communication and customer handling skills Experience with international clients Reliable, organized, and detail-oriented work approach I am passionate about helping businesses grow by creating positive customer experiences and building long-term relationships. Let’s work together to provide your customers with the support they deserve! Best regards, Hafeez

I have over 12 years of experience working as a Virtual Assistant, Executive Assistant, and Customer Support Specialist for e-commerce, wellness, fashion, and other online ecommerce businesses. My role involved managing daily business operations, executive support, customer communication, administrative coordination, and backend processes while ensuring smooth workflows and excellent customer experience. My responsibilities included: • Managing executive calendars and scheduling appointments including doctor appointments, dentist appointments, meetings, personal bookings, and other business or personal arrangements for the owner • Monitoring and managing emails daily, responding on behalf of the owner professionally and efficiently • Organizing inboxes by tagging emails, creating folders, prioritizing urgent matters, unsubscribing from unnecessary marketing emails, and ensuring no important communication was missed • Handling Insta,FB/tiktok DMs including Primary, General, Requests, Hidden Requests, and ensuring every customer inquiry received a response. Managing and replying to all tagged Instagram comments and customer interactions • Working through all unassigned and assigned emails in customer support systems such as Re/Replidesk and ensuring all emails were answered within 24 hours • Managing influencer and collaboration processes including tracking delivery ETAs, updating delivery statuses, following up with collaborators for content, updating Notion sheets, and ensuring collaborations moved smoothly without delays • Monitoring collaboration statuses and proactively following up so no campaign or creator remained inactive for too long • Checking Shopify inventory and monitoring low stock levels for bestselling products • Tracking incoming shipments and coordinating updates with logistics teams • Managing Starshipit fulfillment operations by ensuring orders were processed promptly and escalating delays to management when required • Ensuring retail checklists and operational reports were uploaded and updated re 2+ years of Experience in handling Dropshipping stores(Email, Chat, and Social Media(Instagram, Youtube, TIKTOK, Facebook) ) and handling disputes for Klarna, Paypal, Shopify, and Stripe. 2+ years of Experience in Products Listings. Have experience in Project and Data Management: Maintained project documentation, created detailed reports, and analyzed data to track project progress and performance. Experience with tools like Zapier, Asana, Google Sheets, Zoho, Tableau, and Typeform Worked with a Crowdfunding company for more than 1+ year. I handled emails, Facebook, TikTok, and Instagram comments. Handling Kickstarter and Indiegogo comments as well. I have more than 9 years of experience using various customer support, e-commerce, CRM, communication, and project management tools including Shopify, Re, Zoho, Zendesk, Freshdesk, Gorgias, Salesforce, Gmail, Slack, Skype, CheckoutChamp, Infusionsoft, Listrak, JivoChat, Tawk, Klarna & PayPal Dispute Portals, Stripe Dispute Portal, Shopify Chargebacks, DeepL, EngageBay, Atomix, Intercom, Google Sheets, Microsoft Office, WooCommerce, WordPress, Asana, Shopify Copywriting Translator, Etsy, Kickstarter, Indiegogo, AliExpress, Hostinger, ZXCS NL, Discord, Tableau, Notion, Odoo, CSRM, and fulfillment platforms such as CJ Drops and etc. And I have worked as a Customer Service manager for more than 5 years and have experience in managing a team of 15+. Main Duties as customer service lead/manager: Hire and train customer service representatives. Support to make sure the team meets performance goals and provides excellent customer service. Make sure the SOP is fine-tuned and understandable Do weekly or bi-weekly email audits.Handle manager-level concerns that may get passed on from the CSRs. Set up and oversee payroll for creators and contractors Monitor customer satisfaction/KPIs Identify gaps where employees are needed and many more. Team Quality Control Have been using Shopify for all orders-related issues for the last 8 years and working with the logistics agent. Shopify (understanding how to look up orders, edit orders, process refunds, create discount codes, Create, Draft Orders, Return Label, etc.) If you hire me, I assure you that you will not regret your decision.

I’m available to work 8 hours a day, 40 hours a week. I maintain response times of under 12 hours, ensuring that all emails receive a reply by the end of my shift. This approach guarantees consistent and accurate responses to customer inquiries. I use customer relationship management platforms such as Re:amaze, Gorgias, Zendesk, and Shopify to handle orders and inquiries in a professional and efficient manner. Over the past 2 years, I have worked extensively with Shopify, Gorgias, Zendesk, and Re:amaze, handling order management, refunds, returns, and dispute resolution with a consistently high winning rate. My background as a Dispute Specialist has equipped me with the ability to craft strong, evidence-based responses that protect revenue and maintain positive customer relationships. I specialize in: Customer Service & Email Support – empathetic, prompt, and effective responses that build long-term loyalty. Shopify Support – managing products, tracking orders, editing details, and ensuring smooth store operations. Dispute Resolution – preparing winning dispute cases, maintaining high success rate. Known for my professionalism, problem-solving skills, and ability to communicate with clarity and empathy, I ensure every customer interaction strengthens the brand’s reputation. My goal is simple: to help your business retain happy customers, prevent losses, and scale with confidence.