Hire the Best Customer Support Representatives

10 years as a 911 Senior Level Customer service support awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. Committed to continuous improvement. Highly organized, innovative, beats deadlines and exceeds company goals. Attentive to details and follow-up, with superior written and verbal communication skills. Expert in Shopify E-commerce dropshipping using Intercom, Freshdesk, Helpscout, Reamaze, Gorgias, Zendesk, Gmail etc.

Need someone who can take ownership of your customer support so you can focus on growing your business? That's where I can help. I'm a Customer Support and Customer Success Specialist with over 15 years of experience supporting e-commerce businesses, online marketplaces, retail, telecommunications, and education. I help businesses deliver fast, thoughtful, and professional customer experiences through email, chat, and helpdesk platforms. Here's what I can help with: ✔ Customer email & chat support ✔ Shopify order management ✔ Shipping, tracking, refunds & exchanges ✔ Customer success & retention ✔ Zendesk, Help Scout, Hiver & CRM management ✔ Complaint resolution ✔ Knowledge base & SOP adherence ✔ Quality assurance & team coaching I believe great customer support goes beyond answering questions. Every interaction is an opportunity to build trust, strengthen your brand, and create loyal customers. My approach is to resolve issues accurately, communicate with empathy, and make customers feel valued. In addition to frontline support, I've worked as a Knowledge Coach, mentoring support representatives, reviewing quality, and improving support processes. This experience allows me to contribute not only as a customer support specialist but also as someone who helps teams work more efficiently and consistently. If you're looking for someone dependable, proactive, and committed to delivering exceptional customer experiences, I'd love to support your business.

I’m available to work 8 hours a day, 40 hours a week. I maintain response times of under 12 hours, ensuring that all emails receive a reply by the end of my shift. This approach guarantees consistent and accurate responses to customer inquiries. I use customer relationship management platforms such as Re:amaze, Gorgias, Zendesk, and Shopify to handle orders and inquiries in a professional and efficient manner. Over the past 2 years, I have worked extensively with Shopify, Gorgias, Zendesk, and Re:amaze, handling order management, refunds, returns, and dispute resolution with a consistently high winning rate. My background as a Dispute Specialist has equipped me with the ability to craft strong, evidence-based responses that protect revenue and maintain positive customer relationships. I specialize in: Customer Service & Email Support – empathetic, prompt, and effective responses that build long-term loyalty. Shopify Support – managing products, tracking orders, editing details, and ensuring smooth store operations. Dispute Resolution – preparing winning dispute cases, maintaining high success rate. Known for my professionalism, problem-solving skills, and ability to communicate with clarity and empathy, I ensure every customer interaction strengthens the brand’s reputation. My goal is simple: to help your business retain happy customers, prevent losses, and scale with confidence.

I’m a dependable and detail-oriented Chat Support & Customer Service Specialist with experience in Chairish marketplace support, medical and resupply customer service, and lead generation. I specialize in text-based customer communication, accuracy-driven support, and handling sensitive information in remote, fast-paced environments. What I do best: Chat and email customer support Order, billing, shipping, and account issue resolution Medical resupply customer service (CPAP, DME, recurring orders) Patient and customer communication with empathy and clarity Lead generation, CRM updates, and follow-ups High-volume ticket management with strong attention to detail Relevant Experience: Chairish Customer Support Supported buyers and sellers via chat and email Resolved shipping delays, cancellations, refunds, and listing issues Coordinated with sellers, shippers, and internal teams Followed platform scripts and workflows while maintaining a human tone Medical & Resupply Customer Service Assisted customers with medical resupply orders and recurring shipments Handled product inquiries, replacements, returns, and order tracking Supported patients with insurance-related questions and documentation Maintained HIPAA-aware handling of sensitive data Ensured accuracy in order updates and customer records Lead Generation & Sales Support Researched and qualified leads Updated CRM systems and tracked follow-ups Supported outreach campaigns and pipeline organization Tools & Platforms: Zendesk (ticketing, macros, workflows) Chairish support systems CRM tools (HubSpot, Salesforce—adaptable) Dropshipping Google Workspace (Docs, Sheets, Gmail) Slack, Zoom, internal messaging platforms I’m highly organized, self-motivated, and comfortable working independently while collaborating with distributed teams. Clients value my professionalism, responsiveness, and ability to deliver consistent, high-quality support.

Hi there! I’m a Customer Support and Dispatch Specialist with over 9 years of experience in the BPO and remote support industry, helping both established companies and growing startups deliver top-tier service to their customers. I started my career in the corporate world, from Customer Service and Sales with Sprint, HP, and Author Solutions to becoming a Product Specific Trainer for Verizon and Allstate Insurance. This background built my expertise in customer communication, problem-solving, and process training. When I transitioned to freelancing, I worked as the pioneer Customer Support and Dispatch agent for a B2C logistics company, handling: - Inbound customer calls (orders, tracking, concerns) - Dispatch coordination with drivers - Order accuracy and delivery completion - Creating SOPs and training new hires - Supporting marketing campaigns and promotions I also served as a Dispatch Specialist for a software company, managing real-time driver assignments, schedule coordination, and on-call rider assistance to ensure seamless operations. If you’re looking for someone who can handle customers with empathy, keep operations running smoothly, and improve internal processes, I’d love to be part of your team! Let’s make your operations efficient and your customers happier. Skills: - Customer Support (Voice, Chat, Email) - Dispatching and Driver Coordination - Order Management - CRM and Ticketing Tools (Zendesk, Freshdesk, HubSpot) - B2C Logistics Support - Process Documentation and SOP Creation - Sales and Upselling - Product Training and Coaching - Schedule and Route Management - Microsoft Office and Google Workspace - Time Management and Multitasking - Conflict Resolution Work Experience Summary Customer Support and Dispatch Specialist (Freelance) B2C Logistics Company • Handled inbound calls for order placement, tracking, and delivery concerns • Coordinated dispatch schedules for drivers ensuring complete and accurate deliveries • Assisted the marketing manager in planning and executing promotions • Created SOPs and trained newly hired team members Dispatch Specialist (Freelance) Software Company (under NDA) • Managed driver assignments and route scheduling • Provided live support for riders and ensured bookings were handled efficiently • Ensured team performance and timely service completion Product Specific Trainer – Auto Insurance Allstate Insurance • Conducted training sessions for new hires and cross-trained existing agents • Focused on Auto Insurance product knowledge and customer handling Product Specific Trainer – Telecom Services Verizon • Trained customer service representatives on product updates and handling technical inquiries • Developed learning materials and evaluated agent performance Customer Service Representative and Sales Sprint, HP, Author Solutions, Optum • Provided top-tier customer assistance and sales support • Consistently exceeded performance metrics in quality and conversion • Recognized for reliability, empathy, and communication excellence

I helped build a $2.5M sales pipeline in under 60 days—without hiring a single in-house agent. Just a few years ago, I was overwhelmed. The more I tried to grow, the more I burned out—dealing with inconsistent leads, unreliable freelancers, high customer acquisition costs, and zero backend visibility. I saw other digital founders facing the same struggle: scaling sales meant sacrificing time, energy, or quality. That’s when I realized: the key wasn’t working harder. It was building systems backed by people trained with purpose. In Q2 of 2022, I launched a new model—niche-trained sales reps, backed by CRM-integrated automation and a transparent backend. I called it IVOICE OUTSOURCING, built on one belief: God gives us the ability to create solutions not just for profit, but to serve people better. The results came quickly. → Within 60 days, our clients reduced CPA by 30% → We delivered 3X more qualified leads/month → We helped digital businesses launch campaigns in under 7 days → Clients gained real-time visibility and saw 25% improvement in retention This turning point allowed me to build not just an agency, but a mission-driven sales enablement company. IVOICE OUTSOURCING became a lifeline for time-starved CEOs who wanted reliable sales results—without hiring headaches, tech overwhelm, or wasted spend. Today, my mission is to empower digital founders to scale with clarity, confidence, and purpose—through systems that work and teams that deliver. I believe excellence honors God—and in business, excellence starts with consistency, service, and trust. Here’s what we’ve achieved so far: → 150+ digital-native companies served → 48-hour rep delivery system → 40–60% close rate after demo → $2.5M+ pipeline generated → Campaign launch in 7 days → 95% client retention IVOICE OUTSOURCING is a done-for-you Sales Enablement-as-a-Service provider. ✅ Launch-ready in 7 days ✅ Niche-trained reps + CRM automation ✅ Helped over 150 companies ✅ 8.6+ client NPS with proven ROI results Some campaigns we are experienced and familiar with SSDI, Health Insurance, Auto Insurance, Medical, Home Services, and Home Improvement. 👉 Let’s connect if you’re scaling and ready to stop guessing. I’ll show you how we make backend sales work—so you can focus on what truly matters.