Hire the Best Customer Support Representatives

Need someone who can take ownership of your customer support so you can focus on growing your business? That's where I can help. I'm a Customer Support and Customer Success Specialist with over 15 years of experience supporting e-commerce businesses, online marketplaces, retail, telecommunications, and education. I help businesses deliver fast, thoughtful, and professional customer experiences through email, chat, and helpdesk platforms. Here's what I can help with: ✔ Customer email & chat support ✔ Shopify order management ✔ Shipping, tracking, refunds & exchanges ✔ Customer success & retention ✔ Zendesk, Help Scout, Hiver & CRM management ✔ Complaint resolution ✔ Knowledge base & SOP adherence ✔ Quality assurance & team coaching I believe great customer support goes beyond answering questions. Every interaction is an opportunity to build trust, strengthen your brand, and create loyal customers. My approach is to resolve issues accurately, communicate with empathy, and make customers feel valued. In addition to frontline support, I've worked as a Knowledge Coach, mentoring support representatives, reviewing quality, and improving support processes. This experience allows me to contribute not only as a customer support specialist but also as someone who helps teams work more efficiently and consistently. If you're looking for someone dependable, proactive, and committed to delivering exceptional customer experiences, I'd love to support your business.

10 years as a 911 Senior Level Customer service support awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. Committed to continuous improvement. Highly organized, innovative, beats deadlines and exceeds company goals. Attentive to details and follow-up, with superior written and verbal communication skills. Expert in Shopify E-commerce dropshipping using Intercom, Freshdesk, Helpscout, Reamaze, Gorgias, Zendesk, Gmail etc.

I’m available to work 8 hours a day, 40 hours a week. I maintain response times of under 12 hours, ensuring that all emails receive a reply by the end of my shift. This approach guarantees consistent and accurate responses to customer inquiries. I use customer relationship management platforms such as Re:amaze, Gorgias, Zendesk, and Shopify to handle orders and inquiries in a professional and efficient manner. Over the past 2 years, I have worked extensively with Shopify, Gorgias, Zendesk, and Re:amaze, handling order management, refunds, returns, and dispute resolution with a consistently high winning rate. My background as a Dispute Specialist has equipped me with the ability to craft strong, evidence-based responses that protect revenue and maintain positive customer relationships. I specialize in: Customer Service & Email Support – empathetic, prompt, and effective responses that build long-term loyalty. Shopify Support – managing products, tracking orders, editing details, and ensuring smooth store operations. Dispute Resolution – preparing winning dispute cases, maintaining high success rate. Known for my professionalism, problem-solving skills, and ability to communicate with clarity and empathy, I ensure every customer interaction strengthens the brand’s reputation. My goal is simple: to help your business retain happy customers, prevent losses, and scale with confidence.

I’m a dependable and detail-oriented Chat Support & Customer Service Specialist with experience in Chairish marketplace support, medical and resupply customer service, and lead generation. I specialize in text-based customer communication, accuracy-driven support, and handling sensitive information in remote, fast-paced environments. What I do best: Chat and email customer support Order, billing, shipping, and account issue resolution Medical resupply customer service (CPAP, DME, recurring orders) Patient and customer communication with empathy and clarity Lead generation, CRM updates, and follow-ups High-volume ticket management with strong attention to detail Relevant Experience: Chairish Customer Support Supported buyers and sellers via chat and email Resolved shipping delays, cancellations, refunds, and listing issues Coordinated with sellers, shippers, and internal teams Followed platform scripts and workflows while maintaining a human tone Medical & Resupply Customer Service Assisted customers with medical resupply orders and recurring shipments Handled product inquiries, replacements, returns, and order tracking Supported patients with insurance-related questions and documentation Maintained HIPAA-aware handling of sensitive data Ensured accuracy in order updates and customer records Lead Generation & Sales Support Researched and qualified leads Updated CRM systems and tracked follow-ups Supported outreach campaigns and pipeline organization Tools & Platforms: Zendesk (ticketing, macros, workflows) Chairish support systems CRM tools (HubSpot, Salesforce—adaptable) Dropshipping Google Workspace (Docs, Sheets, Gmail) Slack, Zoom, internal messaging platforms I’m highly organized, self-motivated, and comfortable working independently while collaborating with distributed teams. Clients value my professionalism, responsiveness, and ability to deliver consistent, high-quality support.

I’m Umar Zia and I help businesses streamline customer interactions, improve client retention, and increase conversions through professional customer support, technical assistance. With hands-on experience across phone, chat, and email support, I specialize in delivering fast, solution-oriented communication while maintaining a high level of customer satisfaction and operational efficiency. I am experienced in handling inbound and outbound communication for startups, agencies, SaaS companies, eCommerce businesses, healthcare providers, real estate teams, and service-based companies. 🔥 What I Bring ✔ Customer Support, Customer Service ✔ Phone, Chat and Email Support ✔ Appointment Setting & Calendar Management ✔ Inbound & Outbound Customer Support ✔ B2B & B2C Lead Generation ✔ Telemarketing ✔ CRM Management & Data Entry ✔ Virtual Assistance & Admin Support Customer Support & Customer Service ➛ Inbound and outbound customer support ➛ Phone, email, and live chat support ➛ Customer onboarding and retention ➛ Complaint handling & conflict resolution ➛ Escalation management ➛ Ticket management systems ➛ Order tracking and refund processing ➛ Customer satisfaction optimization ➛ SLA and KPI-focused support delivery ➛ Multi-channel communication support ➛ Relationship building and customer nurturing ➛ Objection handling and negotiation Virtual Assistance ➛ Administrative support ➛ Calendar and inbox management ➛ Appointment scheduling and coordination ➛ Data entry and database management ➛ CRM updates and pipeline management ➛ Internet research and lead sourcing ➛ Workflow organization ➛ File and document management ➛ Task coordination and reporting ➛ Executive assistance 📊 Results I Deliver: • 100+ outbound calls daily • 20–40 qualified appointments weekly (depending on campaign) • Improved show-up rates by 30%+ through structured follow-ups • Reduced no-shows with confirmation & reminder systems • High-quality lead qualification to save your sales team time Success Stories: 🎯 Helped a SaaS company reduce customer response times by 70% through efficient phone, chat, and email support while maintaining high customer satisfaction ratings. 🎯 Assisted an eCommerce business in handling high-volume customer inquiries, order tracking, and refunds, resulting in improved customer retention and smoother operations. 🎯 Supported a healthcare provider with appointment scheduling, calendar management, and inbound customer support, helping reduce missed appointments and administrative workload. 🎯 Generated consistent B2B leads and booked qualified appointments for a real estate company through strategic cold calling, follow-ups, and CRM management. 🛠 Tools & Platforms ⁃ Salesforce ⁃ HubSpot ⁃ Zoho CRM ⁃ Pipedrive ⁃ Freshdesk ⁃ Zendesk ⁃ Intercom ⁃ Slack ⁃ Microsoft Teams ⁃ Google Workspace ⁃ Calendly ⁃ GoHighLevel ⁃ RingCentral ⁃ Aircall ⁃ Dialpad ⁃ Dialer360 ⁃ IBM Dialer ⁃ MagicJack ⁃ Microsoft Office Suite 🎯 Why Hire Me? ✓ Quick response times and proactive communication ✓ Technical understanding combined with customer service expertise ✓ Sales-oriented mindset focused on business growth ✓ Reliable appointment scheduling and lead conversion support ✓ Ability to represent your brand professionally ✓ Flexible availability for long-term collaboration ✓ Experience handling high-volume customer interactions 📩 Send me a message, I’m ready to start immediately! Keywords: Customer Support, Customer Service, Appointment Setting, Phone, Email, Chat Support, Outbound, Inbound, appointment scheduling, call, virtual assistance, CRM, technical support, Customer Success, Help Desk, Live Chat, Calendar Management, B2B , B2C , CRM Management, Customer Service

Helping Businesses Turn Leads into Customers Through Meaningful Conversations Hi! I'm David, a bilingual (English/Spanish) Sales & Customer Success Professional based in Costa Rica with extensive experience helping U.S. companies build strong customer relationships, qualify leads, and drive revenue through consultative conversations. For over 13 years, I've worked in customer-facing roles within the dental industry with Invisalign, where I supported patients, dental professionals, and sales representatives while developing strong communication, problem-solving, and relationship-building skills. This experience taught me that successful sales are built on trust, empathy, and understanding—not pressure. More recently, I've expanded my expertise into appointment setting, lead qualification, customer follow-up, and consultative sales across industries including SaaS, AI solutions, home services, healthcare, and professional services. I'm comfortable managing both inbound and outbound conversations, handling objections, nurturing prospects, and keeping sales pipelines organized through CRM systems. * Here's how I can help your business: ✔ Appointment Setting & Lead Qualification ✔ Inbound & Outbound Sales Calls ✔ Customer Follow-up (Phone, SMS & Email) ✔ Consultative Sales Conversations ✔ CRM Management ✔ Customer Success & Client Retention ✔ English & Spanish Customer Support * Tools & Platforms • GoHighLevel (GHL) • Kommo • Britix24 • Google Sheets • Zoom • Google Meet • Teams I pride myself on being reliable, coachable, organized, and results-oriented. I enjoy working with growing businesses and entrepreneurs where I can take ownership, continuously improve, and contribute to long-term success. If you're looking for someone who communicates naturally, builds trust quickly, and genuinely cares about representing your business professionally, I'd be happy to help. Let's connect and discuss how I can contribute to your team.