Hi there!
I specialize in providing dependable administrative and e-commerce support to streamline your business operations and enhance your online presence.
Here’s how I can assist you:
Data Entry: Accurate and efficient data management.
Chat & Email Support: Prompt and professional customer service.
Order Management: Smooth and reliable order tracking and processing.
Account Management: Keeping your accounts updated and organized.
I’m proficient in tools like Excel, Google Sheets, and Gmail.
If you’re looking for a professional to support your administrative and e-commerce needs, let’s connect and get started.
Looking forward to working together.
Online Chat Support
Customer Support
Customer Service
Data Entry
Email Communication
Communication Etiquette
Technical Support
Microsoft Excel
Google Sheets
Ecommerce Support
Ecommerce Order Fulfillment
Order Tracking
Administrative Support
Slack
Salesforce
Trisha Anne Gil G.
Taguma, Philippines
$7/hr
4.7
59 jobs
Hello! 👋 I'm a Customer Support Specialist with 5+ years of experience supporting e-commerce businesses and online stores.👩💼
I help businesses manage high volumes of customer inquiries through email, live chat, and social media while maintaining excellent customer satisfaction and protecting company policies.🤝
📍Here’s how I can support your business:
✅• Email & Live Chat Customer Support
✅• Order Tracking, Shipping Updates & Customer Inquiries
✅• Refunds, Returns & Dispute Handling
✅• Shopify Store Support
✅• PayPal & Klarna Dispute Management
✅• Social Media Customer Messages
✅• Admin Tasks & Data Entry
📍I have experience working with tools such as:
📌Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal, Klarna Business | Slack | Google Workspace | Meta Business | Social Media Handling |
📌My goal is simple: provide fast, professional, and empathetic customer support that builds trust and keeps customers happy.🫡
If you're looking for a reliable customer support specialist who understands e-commerce operations, I would love to support your business long term.😉
Online Chat Support
Customer Service
Customer Support
Gorgias
Zendesk
Customer Care
Customer Satisfaction
Data Entry
Microsoft Office
Shopify
Ecommerce Order Fulfillment
Email Support
Shopify Dropshipping
Ebay Dropshipping
Dropshipping
Alternative Dispute Resolution
Order Processing
Ecommerce Support
Virtual Assistance
Administrative Support
Angela Joy B.
Alitagtag, Philippines
$8/hr
5.0
10 jobs
I help businesses deliver fast, professional, and reliable customer support through email and chat. Experienced in CRM management, appointment scheduling, customer communication, and admin support.
✔ Email & Chat Support
✔ CRM & Data Management
✔ Appointment Scheduling
✔ Order & Customer Support
✔ Admin Assistance
Tools: Salesforce, HubSpot, Shopify, Google Workspace, Slack, Zoom, Canva, Klaviyo.
If you’re looking for a reliable and customer-focused support specialist who can represent your brand professionally and keep your customers happy, I’d love to help.
📩Let’s work together to create a smooth and positive experience for your customers.
Customer Service
Multitasking
Time Management
Data Entry
Active Listening
Communication Skills
Scheduling
Computer Skills
Email Support
Cold Calling
Appointment Scheduling
Lead Generation
Salesforce
Outbound Call
Hafeez U.
Muzaffargarh, Pakistan
$4/hr
5.0
3 jobs
Hello there! thank you for taking a moment to visit my profile.
I’m Hafeez, a dedicated Customer Service Representative with over 3 years of hands-on experience in delivering exceptional support through email and live chat.
I specialize in helping eCommerce businesses provide outstanding customer experiences by handling inquiries, resolving issues, and ensuring customer satisfaction. I’ve had the opportunity to work with clients from around the world, including the Netherlands, Belgium, the UK, the USA, and Germany, which has helped me develop strong communication skills and cultural understanding.
My expertise includes working with leading CRM and support tools such as Freshdesk, Zendesk, Zoho CRM, and Intercom. I also have practical experience managing customer interactions on platforms like Shopify and WooCommerce.
Here’s what I bring to your business:
Professional email and live chat support
Quick and effective problem-solving
Strong communication and customer handling skills
Experience with international clients
Reliable, organized, and detail-oriented work approach
I am passionate about helping businesses grow by creating positive customer experiences and building long-term relationships.
Let’s work together to provide your customers with the support they deserve!
Best regards,
Hafeez
Online Chat Support
Customer Service
Customer Support
Email Support
Customer Care
Communication Etiquette
Ecommerce
Shopify
Refund Processing
Email Communication
Zendesk
Freshdesk
Help Scout
Gorgias
Zoho CRM
Intercom
Discord
Team Management
Microsoft Teams
Luis B.
Ciudad Madero, Mexico
$10/hr
4.8
21 jobs
Customer Support in development. Completely dedicated to the tasks I'm required to complete independently and under minimal supervision. As a graduate in medicine, I know how to work under pressure and get your customers' problems solved quickly and efficiently. Capable of establishing rapport right away and giving them the best professional treatment while considering the best outcome for both- your clients and your business. I can deal with these issues via live chat, e-mail, calls, or instant messaging.
Experienced English-Spanish translator. I had previous experience working with English native speakers translating for a Spanish side. Translation jobs can definitely be considered too, if needed. Medical graduate highly fluent in English medical terminology.
I'm tech-savvy when it comes to learning how to use new apps and can adapt to the workflow right away. Self-taught, and still learning.
Online Chat Support
Community Moderation
Customer Support
Content Moderation
Community Guidelines
Customer Service
Data Entry
Microsoft Office
Spanish to English Translation
Medical Translation
English to Spanish Translation
Email Support
Zain A.
Multan, Pakistan
$3/hr
5.0
7 jobs
Greetings, and thank you for visiting my profile!
In today’s fast-moving business world, excellent customer service is no longer optional—it’s the key to building trust, loyalty, and long-term success. With years of experience in customer support, virtual assistance, property management, and e-commerce operations, I help businesses provide outstanding service that keeps customers satisfied and coming back.
✅ Services I Offer:
. Phone, Email & Live Chat Support
. Property Management Assistance (Airbnb, Booking.com, Vrbo, etc.)
. Order Fulfillment & Tracking (Shopify, AliExpress, Dsers)
. Responding to Product Inquiries & Customer Concerns
. CRM & Helpdesk Support (Zendesk, Freshdesk, Helpscout, Zoho, Trello, Airtable, etc.)
. Social Media Management (Facebook, Instagram, LinkedIn, WhatsApp, Telegram, Twitter)
. Translation Support: Dutch, Spanish, German, Italian, Portuguese, Norwegian, Swedish, Finnish, Danish, and English (US & UK)
. Administrative & Data Entry Support (MS Office, Google Sheets, Airtable)
🛠️ Tools & Platforms I’ve Worked With:
✔ Airbnb • Booking.com • Vrbo • Agoda • HomeAway • Guesty • Hospitable
✔ Shopify • AliExpress • Dsers • Charge Automation
✔ CRMs: Zoho • Freshdesk • Zendesk • Helpscout • Trello • Slack • Airtable
✔ Communication Tools: RingCentral • Google Voice • Zadarma • Phone.com
✔ Social Media: Facebook • Instagram • LinkedIn • WhatsApp • Telegram • Twitter
Social Media Management
✅ Platforms: Facebook, Instagram, LinkedIn, TikTok, Pinterest, Twitter (X)
✅ Content planning, scheduling & posting
✅ Caption writing & hashtag research
✅ Engagement: comments, DMs, community growth
✅ Analytics & performance reporting
✅ Scheduling tools: Buffer, Hootsuite, SproutSocial, Later, OnlySocials
📌 Work Experience Highlights:
Customer Support – Airbnb & Booking.com (Austria)
. Managed 200+ properties and customer inquiries
. Handled live chat support (Airbnb, Booking.com, WhatsApp)
. Confirmed bookings, checked customer documents, scheduled cleaners
Administrative Coordinator – Property Management
. Oversaw team performance, ensured message quality & accuracy
. Maintained owner accounts, schedules, and maintenance requests
. Coordinated cleaner schedules and booking confirmations
Virtual Assistant – Shopify Stores (Worldwide)
. Handled order fulfillment, ticket solving, and customer queries
. Managed supplier communication and order tracking
. Created discount codes and handled daily reporting for store owners
Admin Support – Gaming Project (24/7)
. Managed 60+ Messenger chat groups
. Responded to players instantly, resolved inquiries
. Handled payments, dispute claims, and transaction monitoring
Inbound & Outbound B2B Calls – UK & USA Energy Sector
. Managed professional communication with clients
. Provided solutions and support for energy-related inquiries
🌍 Why Choose Me?
. Multilingual customer support in 10+ languages
. Flexible availability, including holidays (365 days a year)
. Skilled in handling large-scale projects with speed and accuracy
. Strong focus on long-term partnerships and client satisfaction
Whether you need dedicated support, reliable virtual assistance, or full-scale property and e-commerce management, I am here to provide professional, efficient, and personalized service.
Let’s discuss your project and create a solution that fits your needs!
Looking forward to receiving a favorable response from your side.
Stay blessed!
Thank you
Online Chat Support
Zoho CRM
Zendesk
Phone Support
Email Support
BPO Call Center
Gorgias
Customer Satisfaction
Shopify
Server
Customer Service
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At A Glance: Chat Support
Chat support is often the first line of online communication, and chat support agents act as liaisons between clients and customers for a wide variety of fields and industries, including tech support, banking, and cell phone companies. An effective chat support specialist can juggle and organize multilevel problems and issues that a customer can have while at the same time directing and guiding the customer in a friendly and professional way. Chat support specialists are at times overlooked as effective salespeople, but the reality is they consistently drive repeat customers and sales. The right chat support specialist captures this additional revenue by providing information on which service features can improve a customer’s experience or which upgrades to products are a good fit.
A freelance chat support agent possesses a deep toolbox of skills and talents that can help improve customer relationships, drive sales, and reduce support time within a project. The online chat environment allows an agent to often manage multiple chat windows and customers at the same time. Online chat support frequently has a much higher rate of solving problems than traditional product support. Coupling this high rate of customer interaction with proficient computer skills and a developed sense of interpersonal communications, online chat support agents are capable of continuously driving and developing positive customer feedback while delivering low-cost solutions for any business model. Hiring a freelance chat support specialist on Upwork is a competitive way to develop and manage a successful customer dynamic while maintaining a flexible and highly collaborative work environment for everyone.