Hire the Best Customer Service Representatives
in Zimbabwe

Leasing Manager and Assistant Property Manager running the full AppFolio workflow, leasing pipelines, tenant communications, work orders, and owner reporting, plus hands-on experience managing multiple Airbnb properties. That's backed by 15+ years of high-volume CX and e-commerce support at OmniContact BPO and Econet Wireless (Zendesk, Freshdesk, and Gorgias), consistently achieving 98% SLA, 85% CSAT, 75% FCR, and 90% schedule adherence across 800-agent campaigns, not occasionally. As a virtual assistant & operations specialist, I also handle calendar/inbox management; CRM hygiene (Salesforce, HubSpot); project coordination (Asana, ClickUp, Trello, and Notion); SOP development; and reporting, with practical AI/automation skills to cut repetitive work. Open to remote roles: Property Management | Leasing Operations | E-commerce Support | Virtual Assistance | CX & Operations Management Let's talk if you need someone who improves operations.

Reliable Administrative and Customer Support Professional with experience coordinating maintenance requests, managing work orders, and supporting day-to-day property operations. Skilled in client communication, scheduling, invoicing support, documentation, and maintaining accurate records. Proficient in Google Workspace, Microsoft Office, spreadsheets, and CRM/helpdesk platforms, with the ability to quickly learn new systems. Organized, detail-oriented, and dependable, I excel in fast-paced environments while ensuring tasks are completed accurately and on time.

I help businesses run accurate, compliant, and friction-free HR operations — from onboarding and HRIS data management to payroll administration and employee records compliance. With a BSc (Hons) in Human Resource Management and hands-on experience across HR coordination, payroll support, and HRIS administration, I specialize in keeping the people-side of a business organized, accurate, and audit-ready. Core HR & Payroll Skills: ✅ Payroll Administration — currently completing my Certificate in Payroll Administration (CPA) through IPMZ, covering PAYE computation methods, statutory compliance, and payroll reconciliation ✅ HRIS Management — Workday, SAGE, Belina, Pastel Payroll ✅ Onboarding Administration — managed 15+ simultaneous onboarding pipelines with 100% on-time completion ✅ Employee Records & Compliance — zero compliance flags across all HR documentation handled ✅ Recruitment Scheduling & Coordination — reduced scheduling delays by ~35% through improved process coordination ✅ HR Policy & Documentation — contracts, HR manuals, onboarding packs Tools I work in: Workday, SAGE, Belina, Pastel Payroll, Microsoft 365 (Excel, Word, Outlook), Google Workspace Why work with me: ✔️ Formally trained in HR with real payroll administration experience, not just theory ✔️ Process-driven — I build and follow systems, so nothing slips through ✔️ Proven reliability: consistent 5.0 ratings and on-time delivery across past contracts ✔️ Comfortable working across global HR/payroll frameworks and remote teams

I am an experienced admin and customer support specialist with over 10 years experience and 5 years experience working remotely supporting large, medium and small businesses. My passion is customer experience. I have experience using Zendesk and Freshdesk Service Titan, Monday, Keller Williams Command, Asana, Slack, LionDesk, Trello, Thinkific and Kartra.

Hello Thank you for taking a look at my profile. I am a dedicated professional with over 6 years of experience in customer service and sales roles. My strengths include exceptional communication, problem-solving, and client relationship management. I have a proven track record of meeting sales goals and a solid understanding of the global business landscape, having worked with clients in logistics, drilling, and communications sectors. My interpersonal skills enable me to build strong relationships at all organizational levels. Key Skills and Competencies - Exceptional written and oral communication - Customer Relations Management - Market penetration - Client advisory - Problem-solving expert - Negotiation expert - Strong evaluation and analysis skills - Ability to multi-task Experience and Accomplishments - *Havy Bulk Water Delivery* (Virtual Assistant): Successfully managed customer inquiries and orders, processed payments, and handled administrative tasks to streamline company workflow. *Safezone Security, Dubai* (Virtual Assistant) Provided remote support including calendar management, communication handling, and administrative assistance to ensure efficient business operations. *Agatec Drills* (Customer Service and Sales Representative): Consistently achieved sales targets, improved customer satisfaction, and coordinated sales efforts across departments. *- Mutare Polytechnic* (Administration Assistant) Efficiently handled communication, scheduling, and administrative support, contributing to smooth office operations. PRO GLO (Administration Assistant) Supported executives with scheduling, travel arrangements, and documentation, ensuring effective administrative processes. Education - **Diploma in Foundation in Travel and Tourism with Galileo** IATA Training and Development Institute: International, 2016 - **Higher National Diploma in Transport Management (HEXCO)** Mutare Polytechnic, 2013 *Project Management Certificate* Coursera, 2023 I am committed to delivering high-quality results and continuously improving my skills to meet clients' needs. Let's collaborate to achieve your project goals successfully!

Seasoned ICT Specialist with over ten years of experience, combining strategic thinking with a passion for innovation to solve complex technology challenges. I’m known for delivering adaptive, business-aligned solutions that go beyond conventional IT boundaries. My strong communication and collaboration skills support my ability to lead cross-functional initiatives and drive continuous improvement. I bring a holistic understanding of business needs, ensuring that every technical solution contributes to broader organizational goals. With proven success in remote work environments, I’ve refined my self discipline, problem solving, and ability to deliver high impact results with clarity and precision. AREAS OF EXPERTISE 🔵 IT Infrastructure management 🔵 Network design and management 🔵 M365 🔵 Azure Active Directory 🔵 SharePoint Development and Management 🔵 Desktop Support 🔵 Data Analysis 🔵 Team leadership and development 🔵 Database Management 🔵 System Administration 🔵 Website Development and Management 🔵 Technical Systems Support 🔵 Cloud Based Solutions 🔵 Policy and Procedure Development and documentation KEY ACHIEVEMENTS - Provided remote technical support to a Fortune 500 company for 3 years, ensuring consistent service delivery and issue resolution - Led the successful upgrade of Strauss Logistics’ firewall from Cyberoam to Sophos XG, enhancing network security and performance - Implemented Active Directory for Strauss, strengthening user authentication and access control across the organization - Designed and deployed the Strauss Helpdesk system, streamlining IT support and ticket management - Spearheaded the implementation of SAP Business One ERP, migrating from manual workshop/store ticketing and Pastel accounting systems to a fully integrated platform — significantly improving operational efficiency and reporting accuracy - Migrated users from legacy systems to Microsoft 365 Business, enabling modern collaboration, cloud access, and improved data security - Expanded Strauss’ network infrastructure by acquiring and configuring a new block of IP addresses to support growing operational needs - Developed and enforced network policies for traffic monitoring, access control, and authentication services, improving system governance and reliability - Identified and resolved wireless coverage gaps by acquiring and deploying new access points across critical operational zones - Authored the Strauss Logistics Policy and Procedural Manual from scratch, continuously refining it to align with evolving business needs - Designed and implemented documentation and processes for ISO 9001 and ISO 14001 audits, contributing to successful compliance outcomes - Established and structured the internal IT department, reducing outsourced services by over 90% and building in-house capacity - Delivered outstanding customer service at Frampol, supporting over 1,000 clients both remotely and onsite with high satisfaction rates - ERP implementation at Strauss significantly reduced manual data entry and reporting time, improving productivity and decision-making If any of the above sounds interesting and you think it would be a potential fit to work together, kindly send me a message and we work together! EDUCATION Master of Technology Strategy and Innovation Harare Institute of Technology (2025 – 2026) Bachelor of Science(Hons) in Computing and Information Technology - Chinhoyi University of Technology – 2012 Microsoft Certified Endpoint Administrator Associate Microsoft Certified Azure AI Fundamentals CCNA (Routing and Switching) Sophos Firewall Certified Administrator Diploma in Customer Care