Hire the Best Customer Service Representatives
in Zimbabwe

Leasing Manager and Assistant Property Manager running the full AppFolio workflow, leasing pipelines, tenant communications, work orders, and owner reporting for a 200+ Residential Portfolio, plus hands-on experience managing multiple Airbnb properties. That's backed by 15+ years of high-volume CX and e-commerce support at OmniContact BPO and Econet Wireless (Zendesk, Freshdesk, and Gorgias), consistently achieving 98% SLA, 85% CSAT, 75% FCR, and 90% schedule adherence across 800-agent campaigns, not occasionally. As a virtual assistant & operations specialist, I also handle calendar/inbox management; CRM hygiene (Salesforce, HubSpot); project coordination (Asana, ClickUp, Trello, and Notion); SOP development; and reporting, with practical AI/automation skills to cut repetitive work. Open to remote roles: Property Management | Leasing Operations | E-commerce Support | Virtual Assistance | CX & Operations Management Let's talk if you need someone who improves operations.

Real Estate Lead Management & Follow-Up Specialist For real estate investors and acquisition teams, getting leads is only part of the job. The real opportunity is making sure those leads are contacted quickly, followed up with consistently, properly tracked, and moved toward a conversation with the acquisitions team. That's where I can help. I have hands-on experience managing 100+ real estate leads per week, communicating with prospective sellers and buyers via SMS and calls, qualifying prospects, updating CRM records, and turning conversations into calls and appointments. My experience includes: • Follow Up Boss • Smarter Contact • Launch Control • SMS lead outreach • Lead qualification • Lead follow-up • Inbound and outbound calls • Appointment setting • CRM organisation and tracking • Customer service • Slack/team communication I understand that not every lead will be ready immediately. Good follow-up takes patience, consistency, professional communication, and knowing when a prospect is genuinely interested. My goal is to help your team maintain a clean and active pipeline, so promising opportunities don't get overlooked. What I can help with: → Responding to new leads → Following up with older leads → Engaging prospects through SMS → Qualifying interested sellers/buyers → Updating CRM records → Tracking conversations → Scheduling calls and appointments → Supporting acquisitions and sales teams Example outcomes from my current experience: 100+ leads managed weekly, fast lead responses, and consistent movement of qualified prospects toward calls and appointments. If you are an investor, wholesaler, or acquisitions team looking for someone who understands the importance of speed-to-lead and consistent follow-up, send me an invite. I would be happy to discuss how I can support your pipeline.

I'm a professional Customer Service/ Sales Agent with over 10 yrs experience in Marketing Search Engine Optimization ,Cold calling,programming etc and i work fast and very creative and it will be a pleasure to work with you and share my experience and expertise to the best of your disposal.

I’m a dedicated customer support specialist with 5+ years of experience helping customers, resolving issues, and creating positive customer experiences in remote and international environments. I’m experienced in handling customer inquiries across email, chat, and other support channels, with a strong focus on clear communication, empathy, problem-solving, and timely resolution. I’m comfortable managing high-volume workloads while ensuring every customer feels heard and valued. My strengths include: Customer service and customer experience Email, chat, and ticket-based support Issue resolution and troubleshooting Handling escalations and difficult customers Order, account, and billing support CRM and helpdesk platforms Customer follow-up and retention Knowledge bases, FAQs, and support documentation Remote team collaboration AI tools for improving productivity and supporting workflows I’m also comfortable learning new software and processes quickly and adapting to different industries and customer needs. What you can expect from me is reliability, professionalism, attention to detail, and genuine care for the customer. I believe great support is about more than answering a question—it’s about taking ownership of the problem and making sure the customer gets to the right solution. If you’re looking for a dependable customer support specialist who can represent your brand professionally and treat your customers with care, I’d be happy to help.