Hire the Best Health & Fitness Freelancers
in Romania

Unique and interesting content is key for your online business. I aim to understand your brand values and give them a voice, so we can work together and craft content that your audience relates to. With over seven years of experience in copywriting, I had the opportunity to build long-term working relations with empowering and inspiring brands from the most various niches, in Romania and around the world. I specialize in the creation of SEO articles, product descriptions, social media content and more. Side note: If ranking high in search engines is one of your goals, you are in good hands! Huge part of my writing activity is crafting SEO-friendly content and optimizing it according to SEO principles. Tell me about your project! Let's see how we can come up with that powerful story that will inspire and connect your clients with your brand. My writing aims to successfully determine each reader to fall in love with the content on your website and with your products. Let's work together!

With over 5 years of experience in Graphic Design and Branding, I offer professional services in creating modern and minimalist logos, Design and Branding projects. As a Freelancer, I handle each project independently, ensuring high-quality original designs, tailored to your unique needs, all at affordable prices. ✅ Being a beginner on the upwork platform, I am currently offering competitive prices to build my reputation and portfolio. Do you need a memorable logo and a professional visual identity? I am here to help! ✅ WHAT I OFFER: - Logo design (modern, minimalist, emblem, mascot, monogram, etc.) - Logo design, branding and stationery - Marketing materials (business cards, posters, labels, flyers, brochures, etc.) - Packaging design (pizza boxes, burger boxes, personalized bags, fast food, etc.) - Social Media Design ✅ WHY WORK WITH ME: - 100% original, high-quality designs - Clear process and fast communication – I offer you constant updates and adjustments based on feedback - Unlimited revisions, until you are 100% satisfied - Custom design – each project is unique and tailored to your brand - Competitive prices, but with the same quality - Fast delivery time Let's collaborate and create a design that makes a difference! Write to me and we can start today.

Hi! 👋 UX/UI Designer focused on creating clear, intuitive interfaces for mobile apps, web apps, landing pages, and dashboards. Many digital products lose users because the interface is confusing and people don’t know what to do next. My goal is simple: design interfaces that users understand instantly. Projects I commonly work on: • Mobile app design • Web apps and SaaS dashboards • Landing pages • Product redesigns • UX/UI improvements ⚙️ My process: 1. Product understanding Product goals, users, and requirements. 2. UX structure User flows and wireframes. 3. UI design Clean, modern interfaces designed in Figma. 4. Prototype Interactive prototype for testing and development. 🎯 What you get: • Clear and intuitive UI • Well-structured user flows • Clean Figma files • Components and auto-layout • Developer-friendly design • Consistent design system 💬 If you're building a product and want a clean, easy-to-use interface, feel free to send me a message.

Customer Support Manager. We build customer support operations, then we run them. A SaaS client came to us on Freshdesk with a queue their team had outgrown. We migrated them to Zendesk end to end: ticket routing, macros, SLAs, escalation paths, reporting, then rebuilt the process around the new helpdesk. Tickets received fell 30%. Escalations fell 22%. Coverage went to near 24/7 across US and EMEA. That is the work. Not answering more tickets, building the operation so there are fewer of them. I am co-founder of Lanthio Consulting, a customer support and CX consultancy. Almost every engagement is one of two jobs: rebuilding a customer support function that has outgrown its helpdesk, or stepping in as the Customer Support Manager a team is missing. WHAT WE DO HELPDESK SETUP AND MIGRATION We work daily in Zendesk, Intercom, Gorgias, Freshdesk, Help Scout and RingCentral. We have set up Zendesk and Intercom from scratch for brands that had neither, and cleaned up helpdesk configurations left behind by someone who has since left the company. Migrations run end to end, with the process rebuilt around the new helpdesk rather than copied across it. CUSTOMER SUPPORT MANAGER FOR YOUR TEAM I run customer support teams of around five agents. Workload based rotation, queue health, CSAT and first response time, QA on ticket quality, coaching, hiring and onboarding new agents. As Customer Support Manager for a subscription ecommerce brand I owned the customer support function across the full subscription base for five months: cancellations, delivery issues, billing disputes, the conversations that decide whether a customer renews or churns. KNOWLEDGE BASE AND SOPs Internal knowledge bases so your agents answer consistently, and customer facing help centres so customers do not need to ask in the first place. We write the SOPs your support team runs on: escalation rules, tone of voice, refund and returns handling, out of hours coverage. On one engagement the knowledge base alone cut daily request volume and pulled resolution times down across the whole support team. Support quality should survive people leaving. CSAT AND REPORTING YOU CAN ACT ON We instrument CSAT properly. Separate feedback on the quality of the response and on the product itself, so you learn what to fix rather than only what the score was. Ticket volume, first response time, resolution time, escalation rate and deflection, reported weekly in a format you can take to a board meeting. AI AND AUTOMATION IN CUSTOMER SUPPORT Chatbots, automated workflows and AI assisted first line handling in Zendesk and Intercom, configured to hand off cleanly to a human instead of trapping the customer in a loop. Automation should cut ticket volume, not CSAT. CUSTOMER SUCCESS AND ONBOARDING Onboarding new accounts, driving product adoption, running the post sale relationship. For SaaS clients customer success sits alongside customer support rather than separate from it: the same team sees the tickets and the renewal conversation. HOW WE WORK You are not hiring a freelancer who disappears into your queue. Lanthio is a two founder consultancy with a bench of support agents behind it. When a contract needs more hands, you get our team, not a subcontractor you have never met. When it needs a Customer Support Manager, that is me, and I stay on the account. We reply fast. Customer support is a business where slow answers cost customers, and that starts before we are working together. English, Italian and Romanian at native level, conversational French. Useful when your customers are not all English speaking. WHAT WE WORK ON Ecommerce and DTC brands whose support queue is growing faster than the team. SaaS companies where customer support is technical and the helpdesk was configured in a hurry. Multilingual technical support, including work on the Outlook mobile app. Brands across supplements, jewellery, fintech and fitness SaaS. Typical starting points: tickets climbing month over month, resolution times slipping, CSAT drifting down, a helpdesk set up by someone who has since left, or a founder still personally answering the inbox at midnight. WHAT HAPPENS NEXT Tell us what your customer support looks like today. Which helpdesk you are on, roughly how many tickets a week, how many agents. We will tell you what we would change first and what it would take. If a Customer Support Manager is not what you need, we will say so. 📩 Message me and I will reply the same day.