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Hi, I’m Lenna a Customer Support Specialist and Administration & Operations Assistant with 4+ years of remote experience supporting eCommerce, SaaS, wellness, and online service businesses across the UK, Europe, and the US. Since November 2022, I have been working fully remotely, helping companies deliver outstanding customer experiences while also supporting daily operations, internal coordination, and administrative processes. I specialize in customer communication, ticket management, order support, refunds, escalations, and operational organization in fast-paced remote environments. I am highly experienced in handling customer support through email, live chat, and phone while maintaining professionalism, empathy, and fast response times. I am comfortable managing high-volume workloads, following SOPs, and working closely with international teams. Some of my latest projects include: • Well Gummies – Wellness Project Provided customer support for a wellness-focused brand, assisting customers with orders, subscriptions, refunds, product-related questions, and general inquiries while ensuring a positive customer experience with empathetic and solution-oriented communication. • SiraatsKitchen Handled customer inquiries, refunds, returns, order tracking, and operational support using Shopify, Zendesk, Slack, Gorgias, Ecomflow, and Google Sheets. I coordinated internal processes, tracked customer cases efficiently, and ensured smooth communication between teams and customers. I also worked with companies such as Bloom & Wild (UK), Tobios, and Advisera Expert Solutions Ltd, where I gained strong experience in: High-volume ticket management Customer retention and satisfaction Refunds & order processing Administrative support Course & webinar coordination Data entry & transaction processing Escalation handling Internal team communication Process improvement and documentation I am known for being reliable, detail-oriented, organized, and highly responsive. I genuinely enjoy helping customers and supporting businesses by improving workflows and maintaining excellent service standards. Core Skills & Tools Customer Support: Email Support Live Chat Support Phone Support Ticket Management Escalation Handling Helpdesk & CRM Tools: Zendesk Gorgias HelpScout Re:amaze HubSpot Zoho Desk eCommerce & Operations: Shopify Plus WooCommerce Ecomflow 2Checkout Refund & Order Management SOP Documentation Communication & Productivity Tools: Slack Notion Zoom Google Workspace Google Sheets AI & Productivity: ChatGPT for workflow optimization and customer support productivity Languages: English — Fluent Albanian — Native Serbian — Good Spanish— Good I am currently open to both part-time and full-time remote opportunities and would love to support businesses that value strong communication, organization, and exceptional customer experience. If you are looking for someone dependable, proactive, and customer-focused, I would be happy to work with you.

Is your team wasting time on repetitive work, or you know that automation and AI are missing in your business? I design systems that eliminate manual work across your business so your team can focus on higher-impact, revenue-generating work. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 𝗪𝗛𝗔𝗧 𝗜 𝗕𝗨𝗜𝗟𝗗 ▶︎ 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 Production-ready automations in 𝗻𝟴𝗻, 𝗠𝗮𝗸𝗲.𝗰𝗼𝗺, zapier and more, connecting CRMs, email, databases, payments, and internal tools. Clean logic, error-proofing, and built for scale. ▶︎ 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 Custom 𝗔𝗜 𝗮𝗴𝗲𝗻𝘁𝘀, chatbots, document processors, and lead qualification/generation flows using GPT-5, Claude Opus/Sonnet, Gemini 3, LLaMA 4, DeepSeek-R1, and others. ▶︎ 𝗔𝗣𝗜 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗦𝗰𝗿𝗶𝗽𝘁𝗶𝗻𝗴 From REST APIs to webhooks and OAuth, I connect platforms that don’t natively talk to each other, with Python/Node.js where needed. ▶︎ 𝗖𝗥𝗠 & 𝗗𝗮𝘁𝗮𝗯𝗮𝘀𝗲 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗛𝘂𝗯𝗦𝗽𝗼𝘁 • 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 • 𝗚𝗼𝗛𝗶𝗴𝗵𝗟𝗲𝘃𝗲𝗹 • 𝗣𝗶𝗽𝗲𝗱𝗿𝗶𝘃𝗲 • 𝗡𝗼𝘁𝗶𝗼𝗻 • 𝗔𝗶𝗿𝘁𝗮𝗯𝗹𝗲 • 𝗦𝘂𝗽𝗮𝗯𝗮𝘀𝗲 Clean data syncing, automated pipelines, dashboards, and reporting flows. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ▶︎ 𝗧𝗘𝗖𝗛 𝗦𝗧𝗔𝗖𝗞 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: n8n • Make • Python 𝗔𝗜: GPT-5.1 • Claude Opus/Sonnet 4.5 • Gemini 3 Pro • LLaMA 4 • DeepSeek-R1 • Grok 𝗩𝗶𝘀𝗶𝗼𝗻/𝗠𝗲𝗱𝗶𝗮: Veo • GPT-Image • Sora • RunwayML • NeoBanana 𝗩𝗼𝗶𝗰𝗲: Vapi • Synthflow • Retell 𝗖𝗥𝗠: HubSpot • Salesforce • GHL • Pipedrive 𝗗𝗮𝘁𝗮: Supabase • PostgreSQL • pgvector • Airtable • Notion 𝗣𝗮𝘆𝗺𝗲𝗻𝘁𝘀: Stripe • QuickBooks • Plaid • Square 𝗗𝗲𝘃: Python • Node.js • REST APIs • Webhooks • Twilio 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀: LangChain, LangGraph, MCP, RAG, Clawbot 𝗦𝗰𝗿𝗮𝗽𝗶𝗻𝗴: Playwright • Browser Use • Apify • FireCrawl ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ▶︎ Why Clients Choose Me 🟢 High-level consulting, not just execution I help you understand the problem, choose the right architecture, and avoid expensive mistakes. 🟢 Strong engineering foundation I build systems that are maintainable, modular, and scalable, not fragile automations. 🟢 Ability to work across the stack From backend engineering to AI workflows and enterprise integrations. 🟢 Clear communication & reliability Fast responses, predictable delivery, and a problem-solving mindset. ▶︎ Let’s Build Something Scalable If you need a partner who can architect, develop, and deliver AI-powered automations, backend systems, or advanced data workflows, I’d be happy to discuss your project.

I'm Melisa, a Full-Stack Developer, specialized in custom and CMS web development. I build ecommerce stores, SaaS platforms, web applications, CRM systems, and custom CMS solutions that are fast, scalable, and built to grow your business. One developer, full-stack coverage, zero hand-holding required. —————————————————— 💻CUSTOM DEVELOPMENT (FULL-STACK) —————————————————— * MERN Stack development: MongoDB, Express.js, React.js, Node.js * MEAN Stack development: MongoDB, Express.js, Angular, Node.js * SaaS application development, SaaS MVP, admin dashboards and client portals * CRM development and ERP systems tailored to your workflow * Custom CMS development using headless CMS architecture and API-first builds * REST API and GraphQL API development and third-party API integration * Web application development for startups, marketplaces and enterprise platforms 🌐CMS & NO CODE DEVELOPMENT ————————————— 🛒 SHOPIFY DEVELOPMENT ————————————— ● Shopify store setup, Shopify theme customization & Shopify templates ● Shopify Plus builds, custom sections, metafields, JSON templates ● Liquid development, custom logic, dynamic content, theme architecture ● Shopify app integrations, Klaviyo, CRM & email platform connections ● Ecommerce store setup, product listings, collections, Shopify SEO ● Conversion rate optimization (CRO), upsells, bundle flows, subscription setups —————————————— ⚡ WEBFLOW DEVELOPMENT —————————————— ● Webflow CMS development, blogs, dynamic collections, multi-reference fields ● Figma to Webflow, pixel-perfect conversion from any Figma or Adobe XD design ● Custom interactions, animations & visual design implementation in Webflow ● Webflow website redesign, B2B, SaaS, portfolio, agency & ecommerce ● Webflow + Zapier, Memberstack, Airtable & third-party integrations ● Technical SEO, on-page optimization & search engine optimization ● Website security, performance optimization & website optimization ——————————————— 🏷️ WORDPRESS DEVELOPMENT ——————————————— ● Custom WordPress theme development and plugin development ● WooCommerce store setup and customization ● Elementor, Gutenberg, and ACF (Advanced Custom Fields) builds ● Headless WordPress with React or Next.js front-ends ● WordPress speed optimization, security hardening, and migration ————————————— 🎨 FRAMER DEVELOPMENT ————————————— ● Framer website development and Figma to Framer conversion ● Framer CMS, dynamic content, and component-based design ● Custom animations, scroll effects, and interactions ● High-converting no-code landing pages ——————— 🎯 HUBSPOT ——————— ● HubSpot CMS Hub development and custom theme/template builds (HubL) ● HubSpot CRM setup, configuration, and integration ● Landing pages, email templates, and marketing automation workflows ● Connecting HubSpot with your existing tools and stack Also: Squarespace, Wix, and Elementor builds. ———————————— ⚙️ TECH & DESIGN STACK ———————————— Front-end: HTML, HTML5, CSS, CSS3, SCSS, JavaScript, jQuery, Bootstrap, Tailwind CSS, React, Next.js Back-end: Node.js, PHP, Laravel, REST API, API development, MySQL, PostgreSQL, MongoDB Design: Figma, Adobe XD, Adobe Photoshop, custom web design, visual design, layout design Tools: Git, Vercel, Zapier, Firebase Platforms: Shopify, Webflow, WordPress, Framer, HubSpot, Elementor, WooCommerce, Squarespace, Wix —————————————————————— WHY CLIENTS CHOOSE ME —————————————————————— ✔ MERN and MEAN Stack builds that are scalable, secure and production-ready ✔ Dev + web design in one, no need to hire two people ✔ Every build is responsive, SEO-friendly & conversion-focused ✔ Clear communication, no jargon, no guessing, no ghosting ✔ Custom code when needed, not just app stacking ✔ On-time delivery with full handover documentation If my profile matches what you need, invite me to your job or send your requirements, I'll come back with a focused proposal and exactly how I'd solve your problem.

✅ 𝐏𝐫𝐨𝐯𝐞𝐧 𝐓𝐫𝐚𝐜𝐤 𝐑𝐞𝐜𝐨𝐫𝐝 – $𝟏𝟎𝟎𝐊+ 𝐞𝐚𝐫𝐧𝐞𝐝 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤, 𝟵,𝟎𝟎𝟎+ 𝐡𝐨𝐮𝐫𝐬 Hi, I’m Enxhi (pronounced Angie), a Senior Executive Assistant and Operations Manager with experience supporting founders and teams across operations, project management, and day-to-day execution. Clients usually reach me out when things are: • disorganized • delayed • unclear across teams I focus on structuring workflows, clarifying ownership, and keeping operations aligned and moving. I also use automations where needed to reduce manual work and keep processes consistent. What I help with: • Communication, follow-ups, and coordination across teams and stakeholders • Task and project management (Asana, ClickUp, Notion, etc.) • Tracking progress, deadlines, and task ownership • Team coordination and task distribution • Client onboarding and setup across tools and systems • Operations support and process organization • Improving internal workflows and fixing inefficiencies • Excel & Google Sheets (advanced formulas, structured data, reporting) • Dashboards, reporting, and data visualization (Power BI, Excel, scripts, VBA/macros) • Data cleaning, validation, and organization • CRM management (Salesforce, HubSpot, and similar platforms) • Research, documentation, and administrative support • Workflow automation and systems integration • Connecting tools and organizing data flow across platforms • Supporting daily operations across tools and teams • Multilingual support and translations (Albanian, English, Italian, Spanish, German) I’ve led teams, managed projects and onboarding processes, and worked across operations, customer support, healthcare, billing, finance, administration, AI, eCommerce, and SaaS environments. I’m comfortable stepping into existing setups, understanding how they work, and improving them without slowing things down. I’m reliable, organized, and easy to work with. Once I understand the workflow, I handle execution without needing constant follow-up.

I specialize in building personalized systems and optimizing operations to empower businesses to scale effectively. As a ClickUp Certified Expert, I design and implement tailored project management solutions that streamline workflows, reduce costs, and foster high-performing teams. With deep expertise in tools like ClickUp, Trello, Asana, Jira, Monday.com, Basecamp, Slack, Google Suite, MS Office, Hubspot CRM, and more, I ensure your business operates with clarity and efficiency. I help businesses consolidate their operations into a seamless, centralized system that works by often implementing EOS (Entrepreneurial Operating System) from Traction and applying proven strategies. AREAS I CAN HELP YOU ➤ 1️⃣ ClickUp Mastery -> Build and optimize workflows tailored to your business needs -> Automate project management tasks to save time and resources -> Ensure all team operations are consolidated into one organized place 2️⃣ Project Management Solutions -> Expertise in tools like ClickUp, Trello, Asana, Jira, and more to ensure nothing falls through the cracks -> Create systems that eliminate the need for constant follow-ups and reminders -> Drive team alignment, collaboration, and timely project delivery 3️⃣ Scalable Operations -> Develop customized systems and operations designed to scale with your business -> Align teams with organizational goals and reduce operational costs 4️⃣ High-Performance Teams -> Empower teams to perform at their best with tools and processes that foster accountability and collaboration -> Improve team productivity and morale by removing operational bottlenecks 5️⃣ Leadership Coaching & Strategic Growth -> Support in aligning strategic vision, empowering leaders, and transforming team dynamics MY CLIENT RESULTS INCLUDE ➤ ✅ Automated project management processes, saving hours of manual effort ✅ Consolidated everything in one place for seamless operations ✅ Eliminated the need for reminders—everything is systematized and on schedule ✅ Reduced operational costs with efficient workflows and tools ✅ Built high-performing teams aligned with clear goals and accountability ✅ Designed and implemented personalized systems that scale as the business grows ✅ Increased productivity and focus across teams WHAT CLIENTS SAY ➤ "Vesa is an absolute gem. She became my confidant and friend and helped me drive the business forward. She understands how to put systems in place to grow a business. She's an exceptional communicator and knows how to enchant clients. Understands deep psychological research about humanity and how the world works, and helped me to learn and grow as a person and as a leader. Her view of the world is limitless and that can be experienced through her attitude and efforts. Vesa will leave an immense imprint on the world. I cannot recommend her highly enough." -RCY, Owner of RCY Ventures "Vesa is a one in a million find for a company. She has great interpersonal skills and she's very coachable. She belongs in a director-level role. Vesa’s approach to operations and systems has completely revolutionized our workflow. Her ability to simplify complex processes and bring everything together in one streamlined system has made our team more effective than ever -Founder of CPM and 4 other companies 📩 Let’s Collaborate If you're ready to automate your operations, implement ClickUp mastery, or create systems that eliminate chaos, send me a message here on Upwork or email me at vesagoci@gmail.com. Let’s take your business to the next level!

🏆 Customer Service & E-Commerce Specialist | 6+ Years of Excellence 🏆 Why Partner with Me? • Exceptional Communication: Effective and articulate in both written and verbal interactions. • Multitasking Maestro: Expert at prioritizing tasks and managing time for optimal efficiency. • Detail-Oriented Professional: Skilled in retaining crucial details and applying them to enhance real-time situations. • Problem-Solving Prodigy: Proactive and independent, addressing challenges with innovative solutions. • Tool Proficiency: Expertise in using Zendesk, Freshdesk, Intercom, HubSpot, Dropified, Oberlo, Dsers, Xero, and Jira. Your Go-To Expert in Customer Support & E-Commerce Management With extensive experience across Shopify, WooCommerce, Etsy, eBay, and Aliexpress, I deliver exceptional customer support and e-commerce management solutions. My mission is to provide timely, accurate, and professional services that consistently meet and exceed client expectations. With over 6 years in the field, I’ve successfully collaborated with clients worldwide to deliver customized solutions. Services I Offer: • Resolving customer issues via email, chat, and phone • E-commerce store management and order processing • Social media management on Instagram, Facebook, Tiktok • Data entry, web research, and keyword analysis • General virtual assistance, including review writing and lead generation Why Choose Me? ✅ 24/7 Availability: Always prepared to assist and support whenever needed. ✅ Quality-Driven: Dedicated to delivering exceptional results with unwavering consistency. ✅ Reliability & Professionalism: Dependable service with a professional approach. ✅ Organized & Efficient: Thrives under pressure with exceptional organizational skills. ✅ Relationship Builder: Committed to building enduring partnerships with clients. I am passionate about delivering high-quality results independently, with minimal supervision. Let’s collaborate to make your projects a success! Feel free to contact me with any questions or project ideas.