Hire the Best Customer Service Representatives

I’m a dependable and detail-oriented Chat Support & Customer Service Specialist with experience in Chairish marketplace support, medical and resupply customer service, and lead generation. I specialize in text-based customer communication, accuracy-driven support, and handling sensitive information in remote, fast-paced environments. What I do best: Chat and email customer support Order, billing, shipping, and account issue resolution Medical resupply customer service (CPAP, DME, recurring orders) Patient and customer communication with empathy and clarity Lead generation, CRM updates, and follow-ups High-volume ticket management with strong attention to detail Relevant Experience: Chairish Customer Support Supported buyers and sellers via chat and email Resolved shipping delays, cancellations, refunds, and listing issues Coordinated with sellers, shippers, and internal teams Followed platform scripts and workflows while maintaining a human tone Medical & Resupply Customer Service Assisted customers with medical resupply orders and recurring shipments Handled product inquiries, replacements, returns, and order tracking Supported patients with insurance-related questions and documentation Maintained HIPAA-aware handling of sensitive data Ensured accuracy in order updates and customer records Lead Generation & Sales Support Researched and qualified leads Updated CRM systems and tracked follow-ups Supported outreach campaigns and pipeline organization Tools & Platforms: Zendesk (ticketing, macros, workflows) Chairish support systems CRM tools (HubSpot, Salesforce—adaptable) Dropshipping Google Workspace (Docs, Sheets, Gmail) Slack, Zoom, internal messaging platforms I’m highly organized, self-motivated, and comfortable working independently while collaborating with distributed teams. Clients value my professionalism, responsiveness, and ability to deliver consistent, high-quality support.

Professional Customer Support, CRM & Workflow Automation Specialist- Zapier, Airtable and Monday CRM. Your customer support team is overwhelmed, client inquiries are falling through the cracks and your CRM feels more like a burden than a tool. I know this problem deeply and I know how to fix it. Before I became an automation specialist, I spent 5 years on the front lines of customer support at Access Bank, one of Africa's largest financial institutions. I lived the chaos of managing high volumes of client inquiries, repetitive data entry and disconnected systems every single day. That experience gave me something most automation freelancers do not have. Gaining more knowledge and understanding of what customer support teams actually need to function well. Today, I channel that experience into building CRM systems and customer support automations that work the way your team actually works. I help businesses set up and automate tools such as GoHighLevel, Freshdesk, HubSpot, Zendesk, Zapier, Make, Airtable, Monday, ClickUp and Trello so that no lead goes cold, no ticket gets missed and no agent wastes time on tasks a system can handle. Whether you are a startup building your support system from scratch or an established business trying to stop the leaks in your current one, I bring both the operational mindset and the technical skill to get it done right. If you want a smoother, faster and more reliable customer experience, I would love to help you build it. 🔹 What I can build for you • Workflow automation using Make, Zapier, Airtable and Monday so your tools talk to each other. • CRM setup, customization and full integration tailored to how your business actually operates.. • Workspace setup and organization across Monday, Airtable, ClickUp, Trello and Asana so your team always knows what to do and when. • Shopify automation covering orders, fulfilment, and customer notifications from start to finish. • Zendesk help desk setup and customer support automation, so no ticket ever gets lost or delayed. • API integration and data syncing between your CRM, marketing tools and project management platforms to keep everything accurate and connected. • Process optimization and workflow mapping to make your operations run more smoothly. • SOP documentation so your team can follow and repeat every automated process with confidence. • Troubleshooting and improving automations that are already in place but not performing the way they should. 🔹 Skills & Expertise • CRM & Customer Relationship Management Set up, management and optimization across GoHighLevel, HubSpot, Freshdesk and more. Improving customer satisfaction and managing client relationships at every stage of the journey. • Workflow & System Automation Using Make, Zapier, Airtable, Monday and other platforms to remove repetitive manual tasks and speed up response times across your entire operation. • Customer Support Automation Covering email, live chat and phone support so your team delivers faster resolutions and a consistently better client experience. • Inquiry Handling & Order Tracking Inbound systems are built to keep your team organized and your customers informed in real time. • Marketing Automation & Lead Management Sales pipeline builds driven by data and designed to convert, powered by marketing analytics and smart segmentation. • API Integration & Data Syncing Across multiple platforms using HTTP, JSON, JavaScript, AppScript and custom queries to keep your systems connected and your records clean. • Data Management Workflows Data entry, extraction and management workflows that reduce errors, save time and maintain reliable records your business can actually trust. • Project & Task Management Setup System setup across Monday, Airtable, Trello, Asana and ClickUp with clear communication frameworks your team can follow. • E-Commerce & Help Desk Automation Shopify automation and Zendesk customer support automation combine strong product knowledge with smart process design. • SOP Creation & Automation Consulting Process documentation and consulting for teams that are ready to scale without the growing pains Whether you need to centralize your client data, automate your admin work or tighten up your follow-up process, I will build you a system that actually fits your business. If you are ready to stop losing time to manual work and turn your CRM tools into a real operating system for your business, let us talk. Send me a message, invite me to your job and let's map out your ideal workflow.

I am a highly collaborative team player with a quick learning ability. I am adept at adapting to new instructions and staying updated on client requirements and changes.

I am a versatile Operations Manager with over 10 years of professional experience in business operations, team leadership, logistics, customer service, sales, travel, hospitality, and short-term rental management. My career has allowed me to work across the Philippines, the United States, and Canada, developing strong leadership, communication, organization, and problem-solving skills. I currently work as an Operations Manager for BNB Authority, where I oversee short-term rental operations from property research and profitability analysis to landlord outreach, lease coordination, property setup, and Airbnb launches. I manage remote teams, monitor KPIs, coordinate with clients and service providers, and ensure each property is compliant, fully prepared, and guest-ready. Previously, I worked as a Driver and Logistics Manager for Great Northern Battery Systems in Canada. I managed daily delivery operations, planned routes, coordinated logistics, communicated with customers, and ensured products were delivered safely, accurately, and on time. I also served as an Operations Manager for ZEXA BPO Solutions, where I managed inbound and outbound sales operations, supervised customer service representatives, established performance goals, monitored productivity, coached team members, and improved service quality. My earlier experience includes working as a Customer Service Travel Agent for Expedia, assisting customers with hotel reservations, vacation packages, itinerary changes, transfers, cancellations, and car rentals. My hospitality background includes working as a Chef de Partie at The Westin Key West Resort & Marina in Florida and as a Chef Instructor at the Institute for Culinary Arts in Bacolod. These positions strengthened my ability to train others, maintain quality standards, manage inventory, follow detailed procedures, and perform effectively in fast-paced environments. My core strengths include: • Operations and workflow management • Team leadership, training, and coaching • Customer service and client relationship management • Logistics, route planning, and delivery coordination • Sales operations and performance monitoring • KPI tracking and management reporting • Process improvement and problem-solving • Short-term rental and Airbnb operations • Hospitality and quality-control management • Administrative support and remote-team coordination I am organized, reliable, adaptable, and comfortable managing multiple priorities. I take ownership of my work, communicate clearly, and focus on helping businesses improve efficiency, strengthen customer service, and achieve their operational goals.

I help businesses deliver outstanding customer experiences that build trust, loyalty, and long-term relationships. With a strong background in customer support, I specialize in handling customer inquiries, resolving issues efficiently, and ensuring every interaction leaves a positive impression. My approach combines clear communication, fast problem-solving, and a genuine commitment to customer satisfaction. Here’s how I can support your business: ✔ Customer Support Excellence Professional and friendly support via email, live chat, and phone, ensuring customers feel heard, valued, and satisfied. ✔ Issue Resolution & Customer Retention Experienced in handling inquiries, complaints, troubleshooting issues, and turning negative experiences into positive outcomes. ✔ CRM & Helpdesk Tools Skilled in using platforms such as Zendesk, Freshdesk, HubSpot, Salesforce, and other CRM systems to manage tickets efficiently and maintain organized workflows. ✔ E-commerce Support Proficient in order processing, tracking updates, returns, refunds, subscriptions, and delivery concerns, ensuring smooth post-purchase support. ✔ Efficiency & Multitasking Comfortable managing high ticket volumes while maintaining accuracy, professionalism, and timely responses. I thrive in fast-paced support environments and take pride in helping businesses strengthen their relationships with customers through exceptional service. If you’re looking for a reliable and dedicated Customer Support Specialist who genuinely cares about your customers and your brand reputation, I’d be happy to help. Let’s work together to elevate your customer experience.

Need someone who can take an idea, turn it into a plan and make sure it actually happens? That’s what I do, and what I’m good at. Through my experience as a management coordinator, I have supported managers with turning ideas into concrete projects. I’m used to getting initiatives off the ground, creating structure, involving the right people and keeping everything moving through clear next steps and consistent follow-up. I also have hands-on experience with onboarding and understand how to make the process organised, professional and welcoming from the beginning. I’m comfortable managing several priorities at once, coordinating across different teams and noticing what needs to be done without waiting to be reminded. I have also developed Lynik, a concept centred around making everyday tasks easier for people. It reflects the same mindset I bring to my work: practical, solution-focused and always looking for ways to remove unnecessary friction. I can support you with: • Executive and administrative support • Project coordination from idea to delivery • Onboarding, documentation and internal processes • Inbox, task and follow-up management • Coordination across teams and external partners • Norwegian and English communication I’m a native Norwegian speaker, fluent in English, and quick to learn new tools and systems. My background also includes customer communication and helpdesk management with Freshdesk, which is useful whenever a role involves clients or customers. If you need someone friendly, capable and proactive who enjoys bringing structure to moving parts and making your workload lighter, I’d love to hear what you’re working on.