Top 50+ Call Centers agencies

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HD & ND Corporates Private Limited Avatar

HD & ND Corporates Private Limited

Noida, India

If you are struggling to manage your business’s backend operations, consider outsourcing. We, at HD&ND Corporates are providing backend processes and helping our clients to concentrate on their core tasks only. One of the biggest advantages of acquiring backend service form us is that you can get a streamlined business process at once. HD&ND Corporates Private Limited is one of the leading Business Process outsourcing company in India. Find out how we can help your Business to increase revenue and control cost. Ask HD&ND Corporates experts how we can help: What sort of business can be outsourced.​ What are your off shoring needs.​ Talk about the pricing for the services. Learn about the career and recruitments to work with us.

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Account Reconciliation
Call Center Management
Chat Setup
Audition Preparation
Invoice
Customer Experience
HR System Management
Hourly rate $100.00 - $100.00
Minimum project size $5K+
Agency size 51-200 workers
Member since Apr 21, 2023
MG-Assistance & Call Avatar

MG-Assistance & Call

Antananarivo, Madagascar

Welcome to MG-Assistance & Call, a French and English speaking startup based in Madagascar that specializes in remote assistance and customer support. We pride ourselves in providing quality services starting at $6.5/hour, tailored to your specific needs in terms of cost, quality and timeliness. Our services include your social media management, wordpress website creation, audio and video transcription, data entry, video editing, as well as virtual assistance and customer support. We are a young and dynamic team, passionate about our work and ready to help you achieve your goals. Our personalized approach allows us to provide outsourcing solutions tailored to your specific needs, whether it's a one-time project or a long-term collaboration. We believe that communication and transparency are key to building trust with our clients. If you are looking for a reliable and affordable agency to help you grow your business, please contact us. We will be happy to discuss your project and provide you with a solution tailored to your needs. At MG-Assistance & Call, we are here to help you succeed.

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Content Moderation
Virtual Assistance
Call Center Management
Customer Support
French
Data Entry
Customer Retention
Hourly rate $7.00 - $12.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Apr 11, 2023
One Luna Global Connections Avatar

One Luna Global Connections

Quezon City, Philippines

We are One Luna Global Connections, Inc. One Luna Global Connections, Inc. (OLGC) is a privately owned BPO company and a Shared Work Office Space that was established in 2014. It is headquartered in the Eastwood Quezon City, which is located in the first Techno Hub in the Philippines. OLGC is a boutique BPO company that offers a range of services to clients in various industries, including healthcare, insurance, finance, and logistics. Overall, One Luna Global Connections, Inc. is a boutique BPO company in the Philippines that offers customized and flexible solutions to meet the unique needs of its clients. The company is committed to delivering high-quality services and making a positive impact on the community and the environment. OLGC has a team of highly skilled and experienced professionals who are trained to handle various tasks and projects. The company's employees are equipped with the necessary knowledge, skills, and tools to deliver excellent services and exceed client expectations. OLGC also provides ongoing training and development opportunities to its employees to ensure that they stay up-to-date with the latest trends and technologies in the industry. On top of services, we also offer shared workspaces for lease in our office in Eastwood, Quezon City. Overall, OLGC stands out from its competition by offering customized solutions, focusing on social responsibility, implementing quality control measures, and having an experienced leadership team. These factors set the company apart and make it an attractive option for clients looking for a boutique BPO provider. One Luna Global Connections, Inc. company structure One Luna Global Connections, Inc. (OLGC) is a privately owned BPO company and a Shared Work Office Space that was established in 2014. It is headquartered in the Eastwood Quezon City, which is located in the first Techno Hub in the Philippines. OLGC is a boutique BPO company that offers a range of services to clients in various industries, including healthcare, insurance, finance, and logistics. The services offered by OLGC include customer service, technical support, data entry, virtual assistance, and back-office support. OLGC prides itself on providing customized and flexible solutions to meet the unique needs of its clients. The company is committed to delivering high-quality services and has implemented various quality control measures to ensure the accuracy and reliability of its output.

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Technical Support
Executive Search
Human Resource Management
Virtual Assistance
Call Center Management
Healthcare
General Transcription
Hourly rate $11.00 - $15.00
Agency size 51-200 workers
Member since Apr 10, 2023
Festavia CareCall Solutions Avatar

Festavia CareCall Solutions

Nairobi, Kenya

I am a seasoned customer service representative with a high level of experience. Having worked and lived in the States for the last 25 years I have lots of experience in the needs of American clients. Our team of customer service/call center reps all have good training and are easy to understand. Our rates are competitive.

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Phone Support
Virtual Assistance
Call Center Management
Cold Calling
Social Media Ad Campaign
Administrative Support
Multiple Email Account Management
Hourly rate $10.00 - $10.00
Agency size 2-10 workers
Member since Apr 5, 2023
ESP Inc. Avatar

ESP Inc.

Charlotte, United States

We specialize in Business Development (marketing, advertising and sales). Our clients have ranged from start-ups to Fortune 500 companies. We have helped companies launch new products in new markets (nationally and internationally) and We have helped companies go public. We have generated over $500M in sales and can help startups, existing companies and enterprise level organizations create the systems, strategy and execution necessary for sales and growth.

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Digital Marketing
Call Center Management
BPO Call Center
Email Marketing
Sales & Marketing
Business Development
Telemarketing
Hourly rate $50.00 - $50.00
Agency size 2-10 workers
Member since Apr 3, 2023
247SECRETARY.COM Avatar

247SECRETARY.COM

Ocala, United States

I love to help others and I enjoy working hard. Being friendly and empathetic is the best policy when dealing with customers.

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Technical Support
Call Center Management
Customer Experience
BPO Call Center
Business Process Outsourcing IT Services
Customer Service
Hourly rate $13.00 - $20.00
Minimum project size None
Agency size 201-500 workers
Member since Mar 29, 2023
Premium Customer IT Services Avatar

Premium Customer IT Services

Gurgaon, India

At PCITS, we have extensive experience delivering call center customer support to a global clientele. Our technology-enabled solutions enable smooth multi-channel engagement and ensure excellent results. Our customer service representatives respond to client inquiries, offer solutions to technical issues, and suggest low-cost strategies to create new leads. A global provider of call center services, we offer adaptable solutions that are tailored to the requirements of our customers. We can help you improve your brand’s reputation as well as the customer experience. Use our prompt and effective call center assistance to scale fast based on your company’s needs. Through personalized interaction, our professional Call Agents act as a true extension of your organization. Join forces with us right away to reap the benefits listed below. – Real-time Monitoring- Before reaching you, our services go through multiple stages of examination and quality control. For the sake of improving our contact center services, we track and monitor every call. To preserve quality, we also do intensive internal training. Modern infrastructure- Our offices are all outfitted with cutting-edge technology. We use cutting-edge technologies and software to provide flawless results. Operational Transparency- We provide professional project managers to each of our clients, who keep you updated in real-time on the status of the projects and their timescales. We provide absolute transparency with regard to pricing as well. So when you outsource call center services to us, you won’t have to worry about unforeseen expenses or ambiguous terms and conditions. Robust Data Security- To guarantee complete data protection for our clients, we make use of the strongest security services. Additionally, we formally promise to preserve the integrity of your corporate data by signing NDA contracts. Without your permission, we never disclose any information to a third party. Competitive Pricing- Our solutions are strategically priced and cost-effective so that you can avail of bespoke solutions without worrying about your budgets. To ensure that all organizations can take full advantage of our solutions, we offer various price structures and personalized quotations.

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Email Support
Outbound Sales
Technical Support
Phone Support
Call Center Agent
Lead Generation
Call Center Management
Hourly rate $5.00 - $25.00
Minimum project size None
Agency size 201-500 workers
Member since Mar 22, 2023

ServiceHulk

West Petersburg, United States

ServiceHulk is a software house that specializes in providing high-quality software development solutions to clients from all over the world. With a team of experienced and highly skilled professionals, ServiceHulk offers a wide range of services including software development, web development, mobile app development, and cloud computing. The company's mission is to help clients achieve their business goals by providing innovative and effective software solutions that are tailored to their unique needs. They take a client-centric approach to their work, working closely with their clients to understand their requirements and delivering solutions that exceed their expectations. ServiceHulk has a team of experts who are proficient in various programming languages, including Java, Python, C++, and others. They use modern technology tools and frameworks to develop solutions that are not only functional but also scalable and easy to maintain. One of the standout features of ServiceHulk is their ability to work remotely. With a focus on providing remote software development services, they are able to work with clients from different parts of the world. This approach not only reduces costs but also enables them to work with clients from different time zones. ServiceHulk also places a strong emphasis on communication and collaboration. They keep their clients up-to-date on project progress through regular communication and provide access to project management tools to ensure transparency and visibility. Overall, ServiceHulk is a reliable and trustworthy software house that provides quality technology solutions to clients. Their commitment to customer satisfaction, expertise in software development, and ability to work remotely make them an excellent choice for businesses looking to develop customized software solutions.

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Database Development
Digital Marketing
Call Center Management
Database Administration
Product Ad Campaign
Ecommerce
Game Design
Hourly rate $15.00 - $70.00
Minimum project size None
Agency size 11-50 workers
Member since Mar 10, 2023
Arsbel Digit Avatar

Arsbel Digit

Porto-Novo, Benin

We help companies increase their online presence quickly with Social Media Marketing : Facebook Ads and Google Ads ; get the most out through customer service management, virtual assistance and other web marketing strategies. 1- Facebook Ads and Google Ads We develop advanced marketing strategies through social media platforms (Facebook and Google) to enable you to reach a large audience and promote your products and services. We enable your company to target specific user demographics, interests and behaviors; and also display your ads on Google's search engine results pages (SERPs) and other Google properties in specific and appropriate ways for explosive results. 2- Telemarketing/ Call Center Our telemarketing and call center department has an experienced and serious call center with qualified and competent personnel. We have powerful and sophisticated tools with which we work for a clear and receptive sound. We are a serious and experienced call center with qualified and competent staff in appointment setting. Our agents are articulate and have great phone etiquette. We worked with Hub spot, Salesforce, Zoho... 3- Virtual Assistance, Customer Service Support, E-commerce We also do virtual assistance and customer support. In fact, we master all the workings of online business. 4- Media Buying In Digital Marketing, our guiding principle is relevance. Our decisions are always made after analyzing the data. Finally, we prioritize, optimize and expand. We have a system to follow so you can immediately run successful FB or Google Ads campaigns for any business and get more leads and clients within 30 days. Then we follow this very simple principle: Maximum Profitable Traffic from Social Media or Search engine; Lowest Average Cost Per Click; Highest Possible Converting Traffic Get in touch today for a tailor made package that suits you and your companies.

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Technical Support
Phone Support
Facebook Ads Manager
Lead Generation
Virtual Assistance
Call Center Management
Google Ads
Hourly rate $10.00 - $10.00
Agency size 2-10 workers
Member since Mar 8, 2023
Texol  Avatar

Texol

Lahore, Pakistan

WELCOME TO TEXOL: Your Global Outsourcing Partner ✅ Over 50 Highly Skilled Agents Available 24/7 ✅ Proven Expertise in Telemarketing, Call Center, and Virtual Assistant Services ✅ Top 10 Global Ranking on Upwork for BPO Services ✅ Trusted by Clients Across the USA, Canada, UK, UAE, and Beyond ✅ Advanced VOIP Systems with Real-Time Monitoring & KPI Reporting ✅ Dedicated to Driving Growth with Tailored Solutions At Texol, we excel in delivering world-class outsourcing solutions to meet the unique needs of businesses worldwide. Our team of over 50 experienced professionals is equipped to handle your projects with precision, dedication, and unmatched quality. Our Services Include: Sales & Customer Support Appointment Setting & Cold Calling Real Estate Services (Calls, Appointments, Closings, Comps) Insurance & Final Expense Appointment Booking/Closing Chat & Email Support HR Outsourcing Data Entry & Extraction Accounting With 24/7 availability and a commitment to excellence, we pride ourselves on being a trusted partner for businesses looking to scale effectively and efficiently. Why Choose Nexus-Tel? 🔹 Industry Expertise: Backed by years of experience and a results-driven approach. 🔹 State-of-the-Art Technology: VOIP systems enable seamless operations and detailed reporting. 🔹 Emerging Agency: Recognized as one of the most reliable BPO partners globally. Let us help you achieve your business goals with our customized solutions and dedicated support.

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Real Estate Closing
Real Estate Cold Calling
Lead Generation
Virtual Assistance
Call Center Management
Cold Calling
Customer Support
Hourly rate $5.00 - $25.00
Minimum project size None
Agency size 11-50 workers
Member since Mar 6, 2023
Outright Avatar

Outright

Lewes, United States

Outright offers a wide range of services to businesses looking to increase their efficiency and productivity. We specialize in providing skilled professionals to companies of all sizes across various industries. Our team includes experts in fields such as Web development, digital marketing, graphics, video creation, content creation, financials, and administrative support. As a partner of Upwork, we have access to a vast pool of talented people at our company. This allows us to provide our clients with top-notch services at competitive rates. We value quality and efficiency and pride ourselves on delivering projects on time and within budget. Services we offer: Our team of professionals is equipped to handle a wide range of tasks and projects, including but not limited to: - Inbound Customer Service - Outbound Customer Service - Web Development - Web Design - Graphic Design - Video Creation - Video Animation - Content Writing - Social Media Marketing - Social Media Management - Search Engine Optimization - Search Engine Marketing - Human Resource - Financial Services How do we work? When working with our company, clients can expect a seamless process from start to finish. We begin by understanding the client's needs and requirements, and then match them with the most suitable professional for the project. Our team maintains communication with clients throughout the project to ensure that the final product meets their expectations. Our partnership with Upwork allows for easy and secure payment processing, and clients have access to a dashboard where they can monitor project progress and communicate with our team. As an outsourcing company, we offer comprehensive services for businesses looking to increase their productivity and efficiency. With a team of skilled professionals and access to top talent from around the world through our partnership with Upwork, we are equipped to handle projects of any size or complexity. We are committed to delivering quality work on time and within budget, and we look forward to partnering with businesses to achieve their goals.

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Opt-In Form
B2C Marketing
Call Center Agent
Lead Generation
Call Center Management
Call Center Quality Analyst
Customer Support
Hourly rate $15.00 - $50.00
Agency size 500+ workers
Member since Mar 6, 2023
RCAceSolutions Avatar

RCAceSolutions

Silver Spring, United States

Are you looking for a reliable outsourcing partner to take care of your non-core activities? Look no further than RCaceSolutions! We're not just any outsourcing service provider - we specialize in delivering top-notch solutions that are tailored to your unique needs, no matter your company's size or industry. Our team of experts excels in streamlining operations by taking care of everything from administrative tasks to complex business processes. We're committed to delivering high-quality results that help you improve efficiency, reduce costs, and boost productivity. By partnering with RCaceSolutions, you can focus on what you do best - your core competencies - while leaving the rest to us. We're here to help you scale up your business operations and take your company to the next level. So why wait? Contact us today to learn more about how we can help you achieve your goals.

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Accounting Basics
Team Management
Call Center Management
Staff Recruitment & Management
Sales Call
Facebook Advertising
Medical Billing & Coding
Hourly rate $8.00 - $25.00
Minimum project size $5K+
Agency size 2-10 workers
Member since Mar 5, 2023

WebHelp

Cotonou, Benin

Our call center agency is dedicated to providing the highest quality customer service and support. By leveraging the latest technology, our team is able to quickly and efficiently answer customer inquiries, resolve any issues, and provide assistance after a purchase. In addition to providing customer service, our team can be used as a powerful sales tool. By capturing customer leads and making contact with potential customers, and can help to increase sales and generate more revenue. Our team is also equipped with the necessary tools to measure customer satisfaction. By analyzing customer interactions, our team can identify areas for improvement, enabling them to offer even better customer service. Overall, our agency is a valuable asset to your company. By providing quality customer service and support, our team is able to increase customer satisfaction and generate more revenue

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Email Support
Phone Support
Microsoft SharePoint
Call Center Management
Customer Support
Salesforce
Phone Communication
Hourly rate $20.00 - $20.00
Member since Feb 27, 2023
Pelican Miles - Stellar Quality Tasks At Agility Avatar

Pelican Miles - Stellar Quality Tasks At Agility

Lahore, Pakistan

All-Rounder Tech-savvy E-Commerce UniCorn Brands Evangelist. Hello, I'm Fahad Noor leading Pelican Miles. I'm a Business Graduate in Fashion Retail & E-commerce Supply Chain Management with an all-rounder E-commerce valuable skillset. We deal in Amazon PL FBA/FBM, Wholesale, Kindle KDP, and Shopify expert and have pro expertise on tools like Helium-10, Merchant Word, Jungle Scout, Oberlo, Magento, Zapier, Clickfunnels, Shipstation, AliDropship, similar E-commerce tools. With this, we can assist you in the management of your Amazon Seller Central A-Z process and assist you in your E-Commerce business with various tasks like Executive customer support, store optimization, order tracking, supplier communications, and much more. What services are we offering here? Amazon FBA/ FBM / Amazon Kindle VA (3+ Years of Experience) Assist with managing your Amazon SC and its optimization Amazon Reimbursement Claims Reinstate services for eBay and Amazon Amazon PPC Customer support services for Amazon Keyword research for products on Amazon Product Hunting along with the stats reports of Helium 10 and Jungle Scout Kindle Account Management and launches Ungating Categories Assistance Shopify Store Management: (3+ Years of Experience) We have experience managing 50+ Shopify, eBay, and Etsy Stores and have expertise in the following: Order Fulfillment & Management Tracking Orders Returns Labels Ali Baba / Ali Express supplier management Customer Support 100% response rate Quality Csat score Store website and product optimization Strategic Conversion Ads Campaign Email Marketing and E-commerce Copywriting Facebook Ads Management Disputes Management Business Executive Virtual Assitant (3+ Years of Experience) Scheduling Emails and meetings Preparing presentations Documents Completion Dealing with clients and other stakeholders Managing Social Media Remote Customer Support Executive VA (5+ Years of Experience) Zendesk / FreshDesk / Gorgias / Intercom / JIRA / Helpscout Customer Services Social Media Customer Handling Email Customer Support Weekly Reports and customer feedback reports Administrative tasks related to customer queries Short Rentals Manager Support (5+ Years of Experience) Listing Creation and Optimization Booking Management Guest Communication Key Exchange and Check-In Cleaning Pricing & Revenue Management Guest Screening Feedback Social Media Remote VA (5+ Years of Experience) Manage social media handles (Facebook, Instagram, LinkedIn, Youtube, TikTok e.t.c) Post content on the guidelines you will provide Handle your social media customer support Can manage your ad campaigns Besides this can provide consulting on any tech/non-tech social media issues you are facing Hashtags, Trending content, Competitors' research Manage your Social Media Influencers base Legal Disputes Paypal Disputes Better Business Bureau Disputes AliExpress Disputes Alibaba Disputes Amazon Returns and Disputes Management Trust Pilot Management

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Email Support
Alternative Dispute Resolution
Dropshipping
Administrative Assistant
SEO Keyword Research
Call Center Management
Shopify
Hourly rate $12.00 - $12.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Feb 24, 2023
Orenda Business Support Services Avatar

Orenda Business Support Services

Angeles City, Philippines

We simplify the hard work of looking for the right talent! Providing a team of outsourcing talents is the heart of our business. Our 20 years of BPO experience have fueled us to share our expertise. We now support the staffing needs of business start-ups and make outsourcing practical and easy for small to medium-scale businesses. With all our hustle, we built relationships with our partners and armed them with the workforce team that requires their special field of expertise. We have the staffing solution for you. We're prepared to help you at any level, from providing outsourcing management solutions to staffing the total headcount you need for your center. Our business model can help scale your organization quickly, easily, and cost-effectively. We can provide you with a team of dedicated full-time equivalent agents when you need them. Our goal is simple – to provide a diverse outsourcing solution with high-impact returns!

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Inbound Marketing
Outbound Sales
Administrative Assistant
Graphic Design
Visualization
Call Center Management
Data Analytics
Hourly rate $6.00 - $30.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Feb 16, 2023

Cybersecurity Management
Solution Architecture Consultation
Call Center Management
Enterprise Architecture
Software Development
Business Management
PLC Programming
Hourly rate
Member since Feb 15, 2023

Email Support
Dropshipping
Technical Support
Phone Support
Call Center Management
Customer Support
Ecommerce
Hourly rate
Member since Feb 12, 2023
Ecare Call Center Services Philippines Avatar

Ecare Call Center Services Philippines

Balamban, Philippines

I have done various tasks both in an office and work from home setup. allow me to show my worth. I am willing to do free trial work. I believe that my strong experience with Data Entry, Research, Excel and copy paste job makes me a highly candidate. I would be delighted to further discuss my experience and qualification. Here is my resume for your reference: https:// m5.gs/S1dad3

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Call Center Management
Staff Recruitment & Management
Data Entry
Research Assistant
Staffing Needs
Hourly rate $3.00 - $3.00
Agency size 11-50 workers
Member since Feb 8, 2023
BlackStone Solutions LLC Avatar

BlackStone Solutions LLC

Lahore, Pakistan

HIRE THE BEST FREELANCE LEAD GENERATION EXPERTS ON UPWORK™ We deliver our solutions at an unparalleled scale with unmatched efficiency. Our results are driven by a relation commitment to service. We gave 160% plus targeted results for all our clients in the last year. SMB SALES & CLIENT SUCCESS MANAGER An accomplished team of professionals with over a decade of experience in accounts and sales management, client success & support, marketing, training and onboarding. TOOLS WE TEAM USES:  Salesforce Management Software  Zendesk  Intercom  Tableau  Confluence  MS Office OUR SERVICES: *Sales & Marketing *Customer Support *Customer Success *Strategic Planning *Catering to large customer network BLACKSTONE SOLUTIONS offers a complete range of sales, marketing, lead generation and customer support services that grow sales, reduce costs and help clients execute their go-to-market strategies.

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Data Mining
Phone Support
Lead Generation
Call Center Management
Cold Calling
Data Entry
Google Docs
Hourly rate $9.00 - $25.00
Minimum project size None
Agency size 11-50 workers
Member since Feb 7, 2023
Dial Masters Avatar

Dial Masters

Calamba, Philippines

WELCOME TO VIRTUAL WORKFORCE PROFESSIONALS. Ranked #11 in the world on GURU in BPO, Call Center and Telemarketing Service Category and #24 in Virtual Assistance. ⭐️⭐️⭐️⭐️⭐️ 1256 Five Star Client Reviews and Counting ⭐️⭐️⭐️⭐️⭐️ Dial Masters is a leading cold calling agency that specializes in helping businesses unlock their full sales potential. Our team of highly skilled and experienced professionals is dedicated to delivering exceptional results for our clients. Our agency excels in connecting businesses to their next big breakthrough by using innovative strategies and cutting-edge technology to drive sales and grow revenue. With a focus on quality, efficiency, and effectiveness, Dial Masters provides a complete solution for businesses looking to increase their sales and grow their customer base. Whether you're a small startup or a large enterprise, our team is equipped to deliver customized solutions that meet your unique needs and goals. At Dial Masters, we believe in the power of connection, and we're committed to helping you make the most of every opportunity to grow and succeed. Our team has worked with companies from the US, Canada, UK, Australia, New Zealand, and Asia working with clients using our expertise in: - Telemarketing - Telesales - Customer Service - Phone Support - Chat Support - Data Entry - Email Support - Administrative Support - Virtual Assistant If you decide to work with us, you will have access to 7 of our call center offices and home-based professionals here in the Philippines. This will enable you to work with a team of more than 700 exclusive agents/contractors experienced in the outsourcing industry. These agents/contractors went through a solid recruitment process before they were placed on-board to join our team. This helps us assess their work ethics, experience, and expertise to be 100% capable of working for our clients. Our Mission! To provide exceptional service to clients worldwide while helping Filipino experts attain an online career that will help maximize their potentials for quality work and excellent results. Our Vision! To become the Philippines ' top virtual workforce in terms of providing online services. With the commitment to excellent service, dedication to the client’s needs, and consistency in delivering successful results.

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Marketing
Real Estate Cold Calling
Lead Generation
Call Center Management
Cold Calling
Sales Call
B2B Lead Generation
Hourly rate $5.00 - $10.00
Agency size 11-50 workers
Member since Feb 2, 2023

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Frequently asked questions

What is a call center agency?

A call center agency is responsible for managing one or more call centers. Call center agencies often supervise large teams of call-center representatives and are tasked with ensuring customer satisfaction by the companies that engage their services.
Call center staffing agencies specialize in filling call center jobs and often on board and train call center professionals. While outsourcing customer support is increasingly popular, some companies operate in-house call centers and prefer to engage customer service representatives via direct hire.

What is the purpose of call centers?

A call center is responsible for handling inbound or outbound communications on behalf of a company.
At an inbound call center, agents answer telephone inquiries from customers, potential clients, job seekers, and other callers. At an outbound call center, reps place calls to customers for sales, surveys, debt collection, or to follow up on a previous inbound call. Whether the call is inbound or outbound, call center agents are expected to be friendly, helpful, and to take a personalized approach to their job.
When a call center handles other types of communications apart from inbound and outbound telephone calls (such as emails and text messages), it is known as a contact center.

What are the benefits of using call center agencies?

It is expensive and time-consuming for companies to operate in-house call centers and help desks. Organizations can save money and ensure a better customer support experience by forging partnerships with call center operators and customer service staffing agencies. Freed from handling the hiring process for customer service jobs, businesses can concentrate on higher-value tasks.

What is a typical day like for a call center agent?

Call centers often operate around the clock, which means a typical day for a call center agent can start at any hour. At an inbound call center, agents are expected to take up to 50 calls a day and offer personalized, thoughtful solutions to any problems customers may have. If they can't resolve a customer's issue, an agent may need to transfer the call to the center supervisor or other authority.

What is the average salary of a call center agent?

The average monthly pay for call center positions is $2,719 per month or around $16 per hour. This is the national average for the United States, and call center agent pay may vary by city, state or region. You can check rates for call center workers on Upwork to compare what freelancers are making, as well.
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