Top 50+ Call Centers agencies

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Flux Talent Avatar

Flux Talent

Kingston, Jamaica

✅ Customer service support and Technical support with over 5+ years of experience. ⭐WHY WORK WITH US: ⭐ Join Flux Talent and benefit from the expertise of a highly skilled customer service and technical support professional with over 5+ years of experience. Our team member, who is an energetic, self-motivated, trustworthy, hardworking, transparent, and passionate individual, will ensure that your customers are always happy by delivering projects on time and to the highest standards. With a strong sense of ownership and involvement, our team member is dedicated to each project they handle, delivering efficient and effective solutions. They are highly proficient in MS Office Suite and have experience with a large number of CRM tools. To experience the exceptional customer service and technical support offered by our team member, please contact us directly or send us an invitation to apply for your job. Kind Regards,

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Email Support
Technical Support
Phone Support
Call Center Management
Cold Calling
Live Chat Operator
Customer Satisfaction
Hourly rate $10.00 - $10.00
Minimum project size $5K+
Agency size 2-10 workers
Member since Jan 30, 2023
Al-Hassan Technologies Avatar

Al-Hassan Technologies

Lahore, Pakistan

Go Offshore! Outsource Your Back Office and Increase your Margins! Al Hassan Technologies specializes in comprehensive call center services, providing expert solutions for customer support, debt collection, and more. Trust us for reliable, efficient, and tailored solutions to meet your diverse outsourcing needs. OUR SERVICES: We can provide the following outsourcing services: 1. Virtual Assistance 2. Customer Service 3. Technical Support 4. Cold Calling 5. Appointment Setting 6. Telemarketing 7. Sales Closing 8. Data Entry 9 Debt Collection 10 Order Processingr 11 Health, Life and Auto Insurance 12 Live Chat Support Partner with Us: At We Do Everything Virtual Services, we believe in fostering long-term partnerships. Whether you're a startup, a small business, or a large enterprise, we're here to amplify your virtual success. Please reach out to discuss your call needs and we can provide the best solution on Upwork.

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Outbound Sales
Phone Support
Lead Generation
Virtual Assistance
Call Center Management
Cold Calling
Business Process Outsourcing
Hourly rate $5.00 - $45.00
Agency size 11-50 workers
Member since Jan 22, 2023

Call Center Agent
Calendar Management
Call Center Management
Task Coordination
Client Management
Google Workspace
Project Management
Hourly rate
Member since Jan 18, 2023
The One Step Solutions LLC Avatar

The One Step Solutions LLC

Lahore, Pakistan

With over 5 years of experience in lead generation, appointment setting, and cold calling, our company is dedicated to helping businesses increase their sales and revenue. Our team of experts is skilled in identifying high-quality leads and setting appointments with decision-makers at target companies. We use a proven approach to cold calling, including scripting and call structure, to increase the chances of success. Whether you're a startup or an established business, we can help you reach your sales goals and grow your customer base. Let us help you take your sales efforts to the next level.

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Data Mining
Phone Support
Lead Generation
Call Center Management
Cold Calling
Call Center Manager
Lead Generation Strategy
Hourly rate $10.00 - $10.00
Agency size 51-200 workers
Member since Jan 18, 2023
Ocean Avatar

Ocean

Cairo, Egypt

We are professional With 10+ years of experience in many different industries, we know how to get the job done. From fashion to e-Commerce, ect.. we have it all! We have a team with a vast amount of knowledge and amazing customer service skills! We will handle all of your calls other communication channels (Chat, Email, phone, social media) in a professional manner while ensuring that every customer receives friendly and knowledgeable help. Every service we offer is of the highest quality. And because we have a wealth of experience, we can assure you that the work we do is thoughtful and tailored to your needs. When your brand works with our team, you’re receiving the best care possible. We are available 24/7/365. We can also several languages in the global market. This is thanks to our global deployment strategy. We can also arrange agents working on a customized schedule to match your business needs. Today’s digital world calls for an expansion into the global market. With the ever-increasing importance of social media to the market, it is crucial for you to be able to talk to people all over the world through any channel. Multiple Communication channel strategy is essential to all businesses. Get a foot in the global market with our state-of-the-art CRM platform. We have contact center technology advantage and contact center locations across several continents. Our contact centers are everywhere from Asia to Africa to Europe to South America! Cost optimization is an extremely important common goal for both your business / corporation and for ours – so, we guarantee an improved global customer service operation experience from a managerial and contact center technology perspective to achieve maximum cost reduction, improving our clients’ service efficiency; for large projects, we use the contact center industry’s most advanced Workforce Resource Management (WFM) software to manage the complex dynamics of the call center team. Ocean’s customer service management team always makes it their top priority to provide clients the profitable benefits of working with a cost-efficient contact center; we know how to successfully turn customer complaints into huge business growth opportunities, guaranteeing positive five-star reviews as we regularly analyze operational data to obtain even more valuable opportunities that increase corporate profits and boost sales revenue. has successfully implemented many call center short-term and long-term outsourcing projects in a wide spectrum of industries with very high success cases.

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Call Center Management
Business Management
Fraud Detection
Project Management
BPO Call Center
Continuous Improvement
Sales & Marketing
Hourly rate $10.00 - $100.00
Minimum project size None
Agency size 201-500 workers
Member since Jan 15, 2023

Southern Frontier BPO

Morrisville, United States

I’m a patient person by nature, but when it comes to working with customers and clients, I always put myself in the other person’s position and treat them the way I’d want to be treated. Whether someone just wants straightforward information or simple assistance, or they’re trying to deal with a multifaceted problem, my goal is to provide attentive, detailed service so the customer feels cared for and appreciated. I assess each customer’s needs and develop a strategy for providing them with what I consider to be the best options. If a customer is trying to maximize a coupon or discount, struggling to make a return or they have a major product malfunction, my objective is to give them choices. Regardless of the situation, I always acknowledge what the customer is feeling. Letting them know, in a sincere way, that I recognize their frustration is real, goes a long way toward helping find a resolution.

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IT Consultation
Call Center Management
Data Entry
Hourly rate $7.00 - $20.00
Minimum project size None
Agency size 201-500 workers
Member since Jan 11, 2023
Clique Outsource Solutions Avatar

Clique Outsource Solutions

Isabel, Philippines

We are a reputable recruitment and outsourcing agency based in the Philippines. We have a team of professionals that operate 24/7 to provide service worldwide. We have multi-talented individuals dedicated and committed to fulfilling your needs. We make sure our team feels appreciated and valued. We're honest, transparent, and committed to doing what's best for our clients and business partners. We have been in the business for over four years, servicing clients from the United States, Canada, and Australia, specializing in customer service, telemarketing, virtual assistance, and other call service functions. Our goal is to provide you with solutions for your small to medium businesses while we take on the most time-consuming tasks so you can focus on the more essential things.

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Email Support
Inbound Marketing
Outbound Sales
Technical Support
Phone Support
Virtual Assistance
Call Center Management
Hourly rate $6.00 - $20.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Jan 10, 2023
Root Concepts Avatar

Root Concepts

Lahore, Pakistan

BPO Services: • Best Sale Agents • Best in Information Gathering • Appointment Setting • Live Chat Support • Customer Support • Auto Dialer Facility - Free • Manual Dialer Facility - Free • Access to Call Recording - Free • Daily Customized KPI's - Free

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Data Mining
Phone Support
Lead Generation
Virtual Assistance
Call Center Management
Cold Calling
BPO Call Center
Hourly rate $8.00 - $8.00
Minimum project size None
Agency size 11-50 workers
Member since Dec 26, 2022
Techroid Avatar

Techroid

Lahore, Pakistan

My team at Techroid is confident that we can provide you with all the services you need to make your call center a success. Our call center services are designed to increase customer satisfaction and maximize efficiency. We offer a wide range of services, including: • 24/7 customer service • Automated call routing • Real-time reporting • Call recording and monitoring • Integration with existing systems • Quality assurance and management We also provide an experienced team of highly trained customer service representatives who are thoroughly knowledgeable in all aspects of customer service. Our team is dedicated to providing the highest level of service to both your customers and your business. In addition to our comprehensive service package, we also offer competitive rates and flexible payment options. We are confident that we can provide you with a comprehensive package that will meet the needs of your business.

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Call Center Agent
Call Center Management
Campaign Management
Call Center Manager
Calabash
Campaign Monitor
Travel Agent
Hourly rate $10.00 - $50.00
Agency size 2-10 workers
Member since Nov 29, 2022
Call Savvys | B2B Appointment Setting, Cold Calling & SDR Outsourcing Avatar

Call Savvys | B2B Appointment Setting, Cold Calling & SDR Outsourcing

Cairo, Egypt

We help B2B companies, agencies, SaaS founders, and real estate teams book more meetings without hiring full-time Callers or SDRs. Our callers are fluent, trained daily, quality-controlled with AI + manual monitoring, and fully managed so you get a predictable outbound engine that books qualified calls for you every single day. Whether you need cold calling, appointment setting, lead qualification, list building, CRM setup, or a full outbound SDR team, we handle everything end-to-end. Industries we excel in: • SaaS & Software • Marketing Agencies • Coaches & Consultants • Real Estate Investors & Agents • Solar & Home Services • B2B Service Companies What makes us different: • Fluent, neutral-accent callers • AI-powered QA on every call • Scripts tailored to your market • CRM setup + automation (GHL, HubSpot, Salesforce, Podio) • Daily reports + call recordings • Leads, meetings, & opportunity notes delivered to your CRM What we offer: • Cold Calling • Appointment Setting • Lead Generation • B2B SDR Outsourcing • CRM Setup & Pipeline Management • List Building & Skip Tracing If you’re looking to scale outbound without managing callers, training teams, or guessing what works. we’ll run the entire engine for you. Let’s build your outbound pipeline. Message us to get started.

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Outbound Sales
Real Estate Cold Calling
Lead Generation
Call Center Management
Cold Calling
Inside Sales
Customer Acquisition
Hourly rate $4.00 - $22.00
Agency size 11-50 workers
Member since Nov 22, 2022
Passion Arise Shine Info Tech Avatar

Passion Arise Shine Info Tech

Coimbatore, India

Looking for challenging role. Born in middle class family and overcome lots of unspeakable moments. 7+ years of experiences in IT/ITES./BSS/BPO/sales/marketing in both international and domestic services. Founded my Passion Arise Shine Information Technology company, its been 6 months good growth with our client Tradindia.com. Seeking for the next great project for lifetime growth. We are the team of excellence and smart workers.

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Inbound Marketing
Outbound Sales
Soft Skills Training
Call Center Management
CAD
Healthcare
Data Entry
Hourly rate $9.00 - $9.00
Agency size 11-50 workers
Member since Nov 15, 2022
Alpha Impact Solutions Avatar

Alpha Impact Solutions

Cairo, Egypt

At AIS your Business comes first. Here we strive for a mutually beneficial and efficient connection with all of our clients. Both company owners here are veterans when it comes to Operational Directing and Technical Development with over 20 years of combined experience, which comes hand in hand with the current global situation which requires optimal Management and Adaptation. Our Market Study team allows us to always be ahead of our competition, and always provide services and benefits that others lack at competitive prices. Our system in Egypt has been proven to work for the past 4 years, and with Egypt providing some of the top Fluent English Speaking Agents the Call Center industry has seen, we make sure we filter out only the best of the best for you. Our Operations Director has an impressive record of stable and consistent Production in and off-season. Our Technical Team also has an impressive record towards keeping your agents’ uptime as efficient as possible during times that require a lot of remote workforce and management at a large scale.

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Phone Support
Virtual Assistance
Call Center Management
Customer Support
Data Entry
Telemarketing
Hourly rate $6.00 - $10.00
Agency size 51-200 workers
Member since Nov 13, 2022
WOW 24-7 Avatar

WOW 24-7

Afton, United States

We provide superb customer support outsourcing services for businesses worldwide. Our goal is to deliver an excellent user experience and help companies improve their customer engagement. We use omni-channel support to resolve customer problems at a faster speed. Our extensive background includes work with different industries such as SaaS, e-Commerce, tourism, telecommunication, FinTech, Software and Hardware Development. At WOW24-7, we know all ins and outs of the customer support market. We use our extensive knowledge as a base to build effective strategies and find solutions that meet every client’s needs. We strive to provide a turnkey solution by taking care of recruitment, onboarding, technical integration, training, management to the teams, schedule management, QA and reporting.

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Email Support
Technical Support
Phone Support
Call Center Agent
Call Center Management
Customer Support
Call Center Manager
Hourly rate $11.20 - $11.20
Minimum project size None
Agency size 201-500 workers
Member since Nov 6, 2022
EVOPERFPRMANCE Avatar

EVOPERFPRMANCE

Fes, Morocco

As an experienced professional with 8 years of hands-on experience in customer service, lead generation, technical support, virtual assistance, closing deals, background removal, and copywriting, I am excited to offer my expertise to clients on Upwork. I am an expert in customer service, able to effectively communicate with clients, quickly resolve issues, and manage complaints. My proven track record in lead generation includes utilizing various strategies to generate high-quality leads. My technical support skills are top-notch, able to provide efficient and effective solutions to customer issues. I am also proficient in audio and video transcription, able to transcribe accurately and quickly in both English and French. My skills as a virtual assistant include the ability to effectively manage schedules, conduct research and data entry, and handle a wide range of administrative tasks. Furthermore, my 8 years of experience in sales have honed my closing skills, while my background removal skills allow me to produce professional and polished images. My copywriting skills are strong, and I have experience in SEO copywriting and copywriting for blogs. I am confident that my skills and experience will bring value to any project and I am excited to work with clients on Upwork to help them achieve their goals.

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Lead Generation
Call Center Management
Cold Calling
Management Skills
French
Call Center Manager
B2B Marketing
Hourly rate $10.00 - $10.00
Member since Nov 1, 2022
JIT-JANNATI IT FIRM Avatar

JIT-JANNATI IT FIRM

Dhaka, Bangladesh

Introduction to Our Heterogeneous Knowledge Sphere! Welcome to the visionary land of our agency, where expertise meets innovation across myriad silos. We are a group of professional individuals committed to developing custom-made solutions that will help you further your business and educational pursuits. We have a history of great service and dedication to honesty, so feel free to look at all the services we can provide. Ecommerce Automation Experts In the ever-evolving realm of online business, time is money. Our Ecommerce Automation experts are also industry leaders in navigating the nuances of offering products, from sourcing products to securing suppliers for order automation and logistics management. When you ask "optimize my business", we can optimize your entire portfolio across Amazon, Walmart, eBay, Etsy or Shopify with targeting advertising and social media campaigns in order to yield the best profit margins for sustainable growth. Website Development Wizards What we love is creating digital experiences that excite and convert! We design and develop tailor-made websites that combine beautiful aesthetics with outstanding user experiences utilizing such leading-edge technologies as WordPress, JavaScript, React or Shopify. Combining engaging design principles with powerful SEO tactics, we make sure your online store gets noticed in a constantly-evolving e-commerce marketplace. Video Editing Virtuosos The evolution of video footage in appealing visual narratives is the core strength area for our Video Editing team. We're highly skilled with Adobe Premiere Pro and have an eye for good cinematography, as such we consistently create engaging content for social media & corporate videos that are polished. Micro-level, we spice up your brand storytelling across multiple mediums. Thesis Report Titans Academic and research writing values accuracy and clearness to the highest degree. We have team of experienced experts who can help you with writing thesis reports, scientific papers focusing on areas as diverse as Blue Economy, Climate Change and Socioeconomic Dynamics. We make sure that your work is up to the elite research standards, and it attracts an audience through excellent writing. Why Choose Us? Close We specialize in Comprehensive Expertise: We shine across these vertical domains crafting whole solutions, purpose built for you Here are the emphatic reasons: Proven Track Record-Our history tells it all; providing high-quality service and work is something we do. Our customers come first: there should be no communication gap, timely delivery, and we go all out to better themselves. Ethical Standards -In everything we do, our integrity is paramount, maintaining the highest ethical standards. Scalability and adaptability - whether you are a startup or multinational, our solutions grow as your business grows. Get in touch now and let us know about your next project, we will grow and succeed!

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Web Development
Web Design
Call Center Management
Facebook Development
App Design
Shopify
Amazon FBA
Hourly rate $20.00 - $20.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Oct 29, 2022

Real Estate Cold Calling
Call Center Agent
Call Center Management
Management Skills
Call Center Manager
Customer Service Manager
BPO Call Center
Hourly rate
Member since Oct 27, 2022
Exclusive Calls Avatar

Exclusive Calls

Sheridan, United States

Exclusive calls specialized in outbound B2B Appointment setting. Our agents work in teams managed by specialized leaders in order to maximize the effectiveness of outbound calling to get you as many qualified leads as possible. Do you know exactly what your internal caller is doing right now? Do you have the safeguards in place to ensure that they are only making calls back to back when on the clock? Our networks are secured to ensure that the agents can only access company software without outside influences. Your goal as a business owner is to expand your book of business. You have no time to waste on leads that do not qualify as potential revenue. E-Calls double verifies every appointment on your behalf in order to meet all the requirements you need to be successful. Doing it alone can drain you of your energy and create an ineffective environment. Exclusive Calls entire blueprint for the last 15 years is team success along with team competition. The environment is never boring as everyone feeds off each other's energy.

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Outbound Sales
B2C Marketing
Phone Support
Call Center Agent
Call Center Management
Cold Calling
B2B Marketing
Hourly rate $16.00 - $30.00
Agency size 500+ workers
Member since Oct 24, 2022
Python Technologies Avatar

Python Technologies

Gatineau, Canada

Senior iOS, Android, Web & Backend developer I'll save you the long cliche message, let's talk about your project & get to work. ✔️ 9+ Years of Software Development background ✔️ 50+ Successful Mobile Apps. ✔️ 5+ Years of world-class React Native Experience ✨ MY TECH STACK 🔥 Programming languages: Kotlin / Java, Swift / Objective-C/ dot net c#/ dot net core/ ASP.net/ MySQL/ Postgress 🔥 Architecture: MVVM, MVP 🔥 Professional software engineering tools and methodologies 🔥 UX/UI Design for mobile app and website (as well as CRM, CMS, ERP, etc.) "Additionally, we strive to provide top-notch customer support around the clock. Our highly trained team is able to handle a wide range of inquiries, from technical issues to sales inquiries. We strive to provide a seamless and satisfying experience for every caller. With our commitment to excellence and efficiency, you can trust that we will always be there for you. Contact us today and see the difference our call center can make for you."

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Phone Support
Data Processing
Call Center Management
Customer Support
Data Entry
Call Center Manager
Telephone System
Hourly rate $25.00 - $25.00
Agency size 51-200 workers
Member since Oct 24, 2022
Tanis Avatar

Tanis

Alexandria, Egypt

Tanis: Where East Meets Excellence: Your Gateway to Top-Tier Customer Service Experience the transformative power of Middle Eastern hospitality meets world-class customer service with Tanis. we offer a unique advantage through strategic partnerships with real-estate developers. This allows us to source the ideal office space to meet your expanding business needs. We're not just an outsourcing and offshoring company; we're your strategic partner, bridging the gap between your business and exceptional customer experiences. From our vibrant hub in the heart of the Middle East, we offer a unique blend of: Exceptional talent: Our multilingual agents, honed in the art of hospitality, deliver warm, personalized service that resonates with global audiences. Cost-effective solutions: Leverage our competitive rates and access to a vast pool of talent, optimizing your customer service budget without compromising quality. 24/7 availability: Never miss a beat with our round-the-clock operations, ensuring seamless support for your customers, no matter their time zone. Cutting-edge technology: We embrace the latest advancements in customer service tools and platforms, delivering efficient and innovative solutions. Cultural understanding: Our deep understanding of diverse markets and customs ensures your message is delivered with sensitivity and effectiveness. Data-driven insights: We leverage real-time analytics to track performance, measure success, and continuously refine your customer service strategy.

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English
Call Center Management
Recruiting Process Consulting
Hourly rate $9.00 - $9.00
Minimum project size None
Agency size 11-50 workers
Member since Oct 17, 2022

J.B. Technology, LLC.

Russellville, United States

J.B. Technology is a US-based technology company located in Southern Kentucky. We mainly focus on Data Entry, and Customer Service jobs. If you’d like to work for us at J.B. Technolgy, apply for a job at our website.

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Dialpad
Call Center Agent
Microsoft Word
Call Center Management
Transcription Software
Data Entry
Call Center Manager
Hourly rate $8.75 - $25.00
Agency size 11-50 workers
Member since Oct 9, 2022

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Frequently asked questions

What is a call center agency?

A call center agency is responsible for managing one or more call centers. Call center agencies often supervise large teams of call-center representatives and are tasked with ensuring customer satisfaction by the companies that engage their services.
Call center staffing agencies specialize in filling call center jobs and often on board and train call center professionals. While outsourcing customer support is increasingly popular, some companies operate in-house call centers and prefer to engage customer service representatives via direct hire.

What is the purpose of call centers?

A call center is responsible for handling inbound or outbound communications on behalf of a company.
At an inbound call center, agents answer telephone inquiries from customers, potential clients, job seekers, and other callers. At an outbound call center, reps place calls to customers for sales, surveys, debt collection, or to follow up on a previous inbound call. Whether the call is inbound or outbound, call center agents are expected to be friendly, helpful, and to take a personalized approach to their job.
When a call center handles other types of communications apart from inbound and outbound telephone calls (such as emails and text messages), it is known as a contact center.

What are the benefits of using call center agencies?

It is expensive and time-consuming for companies to operate in-house call centers and help desks. Organizations can save money and ensure a better customer support experience by forging partnerships with call center operators and customer service staffing agencies. Freed from handling the hiring process for customer service jobs, businesses can concentrate on higher-value tasks.

What is a typical day like for a call center agent?

Call centers often operate around the clock, which means a typical day for a call center agent can start at any hour. At an inbound call center, agents are expected to take up to 50 calls a day and offer personalized, thoughtful solutions to any problems customers may have. If they can't resolve a customer's issue, an agent may need to transfer the call to the center supervisor or other authority.

What is the average salary of a call center agent?

The average monthly pay for call center positions is $2,719 per month or around $16 per hour. This is the national average for the United States, and call center agent pay may vary by city, state or region. You can check rates for call center workers on Upwork to compare what freelancers are making, as well.
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